Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? Axon warrants that its law enforcement hardware products which are manufactured by Axon are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer's warranty. There are extended warranties available as defined in the Axon Master Services and Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some solutions we are authorized resellers of hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that we are authorized to resell abide by the manufacturer's warranty. Further details can be provided upon request. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Restrictions are outlined in our warranty, which has been included in the uploaded attachments. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Our warranties do not cover the expense of technicians' travel time and mileage to perform warranty repairs. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? Axon will be available 24 hours/7 days per week by phone for emergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. If a site visit is deemed necessary due to an issue (i.e. access point failures or accidental cut wires) and not an Axon or Axon Evidence issue there may be a charge assessed to the agency. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Axon will troubleshoot these devices to the best of our ability. If we are unable to resolve the issue and the devices require warranty service, this will be performed by the manufacturer. * 48 What are your proposed exchange and return programs and policies? Axon does not allow exchanges or returns. Please see our MSPA for full details. * 49 Describe any service contract options for the...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? Yes. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Standard warranty policy terms are based on 12-month from date of first being placed into service. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. Mobile equipment warranty terms do not include travel time or mileage considerations. Equipment would need to be brought to a branch or authorized service center, otherwise travel time and mileage would be charged. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? We cover all areas of the United States and Canada. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? For non-McNeilus product installed and sold with a new unit, McNeilus warranty is limited to proven defects related to the installation. Otherwise, this would be passed on the the Original Equipment Manufacturer. * 48 What are your proposed exchange and return programs and policies? We do not offer returns or exchanges on whole goods. Standard parts may be returned with a restock fee. Custom parts will be evaluated to be returned on a case by case basis. * 49 Describe any service contract options for the items included in your proposal. McNeilus will work with the Sourcewell member as requested to customize a service contract tailored to fit the needs of the end user. Pricing is determined as related to each customer's individual requirements. * Payment Terms and Financing Options Line Item Question Response * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those We offer municipal financing via referrals through three of the financial options that schools and governmental entities may need to use institutions in our bank group. in order to make certain acquisitions? Those are: Banc of America Leasing and Capital, LLC 000 Xxxxx XxXxxxx Xx., 00xx Xxxxx, Xxxxxxx, XX 00000 Xxxxx Xxxxx, Senior Vice President T 214.209.7389 F 312.453.4526 xxxxx.xxxxx@xxxx.xxx PNC Equipment Finance Xxx Xxxxx, Vice President 0...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. Th...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. Some products offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee Policy It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “received damaged” and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questions. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they do not impose usage restrictions or any other limitations that adversely affect coverage. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technicians do not perform work in the field. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided se...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *
Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? TACenergy guarantees the fuel products sold will meet or exceed all required federal, state, and local specifications at the time of transfer to the customer's tanks. Each Participating Agency shall be responsible for having the proper fuel fill and transfer vapor recovery system(s) operating on their storage tanks in accordance with participating agency's state and local regulations. TACenergy and our carriers have the responsibility of reporting faulty equipment to the end users and the appropriate regulatory agencies. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, exclusions include but not limited to improper use of fuel, equipment malfunction, poor tank maintenance, and forces of nature. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? No, TACenergy will not cover warranty service for products produced by others. Should fuel delivered by TACenergy not meet quality standards at the time of delivery, TACenergy will rectify the issue with a pump-out and replacement of fuel. Exclusions and restrictions apply. * 48 Describe any service contract options for the items included in your proposal. There are no additional contract service options beyond the scope of Fuel Delivery with Related Services RFP in our proposal. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services At TACenergy, we champion a high-performance standard. Strategically managed supply and logistics processes are performed every day to ensure the correct fuel is delivered to the correct place at correct time and invoiced at the correct price. Our delivery, invoicing, and compliance performance is second to none. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) TACenergy measures customer success with several key metrics. Most importantly, we measure on-time deliveries to e...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Astec offers a 12 month / 2000 hour standard warranty covering all machine types. Exclusions include wear and maintenance items. Extended warranty options are available. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? The hour and time limitations are the only imposed restrictions, 12 month or 2000 hour standard. Extended warranty offers increased time and hour increments. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Travel time and mileage are covered up to a $750 combined maximum cost. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Astec and its Authorized Dealer Network cover all US States and Canadian districts. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Engine warranty is serviced by the manufacturer. Astec will assist, coordinate, and participate with the engine manufacturer when issues occur. All other components of Astec equipment are covered by our standard warranty. * 51 What are your proposed exchange and return programs and policies? Astec has a six month / 1000 hour part replacement warranty. * 52 Describe any service contract options for the items included in your proposal. Astec Industries offers extended warranty contracts, service contracts are only available at the dealer level. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 53 Describe any performance standards or guarantees that apply to your services We will work with our dealers to provide a 48 hour quote turn around time. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) The members of the Astec Technical Assistance ...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. Warranty document is attached in the uploaded section. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. the warranty is not restricted on hour usage. LeeBoy warrants any defect in the machine when the machine is used as properly designed. Please refer to the uploaded warranty document for more information. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Warranty for repair on machines with less than fifty hours in service will have a factory trained service representative. The service representative will be reimbursed at a rate of $2.00/mile maximum of 100 miles and three hours maximum shop rate. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No geographical restrictions. All areas are covered by local LeeBoy authorized dealerships in the United States and Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? LeeBoy warrants all parts manufactured or installed by LeeBoy except for any engines, truck chassis, or tires. Which in return is covered by the engine, truck, and tire manufacturer. *
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? All Equipment Provided by CME Corp is provided with the Manufacturer's Warranty. These Warranties are provided as part of the quoting process as needed. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Details of Manufacturer's warranties are available on request and differ per specific manufacturer. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Varies by Manufacturer. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? CME Does Not Service The Canadian Market. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Varies by original manufacturer. CME provides approved warranty service for several of our manufacturers. Other Manufacturers provide their own service. * 51 What are your proposed exchange and return programs and policies? Varies by product and manufacturer. * 52 Describe any service contract options for the items included in your proposal. Available ad locally negotiated. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Net 30 Wire Transfer, Bank Checks, Credit Cards * 54 Describe any leasing or financing options available for use by educational or governmental entities. CME has financing/leasing options available through 3rd party partners. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Please see attached, CME's current credit application. This document is used when an entity places it's first purchase order. Processing time is approximately 24-48 hours maximum. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. CME will accept P-cards. * Table 11: Pricing and Delivery Provide detailed pricing in...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? We have included the 2021 Husqvarna Warranty Statement, attached, for your review. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Please see the 2021 Husqvarna Warranty Statement, attached. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Husqvarna's authorized dealer network is resposible for providing maintenance and warranty repairs. At this time, we believe we have dealer coverage across the US and Canada to provide service and warranty repair work as required. *
