Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. Some products offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee Policy It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “received damaged” and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questions. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they do not impose usage restrictions or any other limitations that adversely affect coverage. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technicians do not perform work in the field. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Warranty repairs are done in our Calibration Part and Repair department in Rolling Xxxxxxx or at the manufacturer's facility depending on the product. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. * 51 What are your proposed exchange and return programs and policies? 100% Satisfaction Guaranteed Your satisfaction is guaranteed for all purchases. You may return any item within 30 days, except for items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided on the back of our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we may replace the shipment. * Software Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened package only. Software that is purchased as a download is considered open at the time of purchase. Software that has been opened or purchased as a download may only be replaced with identical software/media within 30 days if the originally purchased software is defective. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? Warranty Policy We stand behind and warranty all PorterCorp products, for 10 years+ from the date of shipment. All items sold PorterCorp products are backed by their manufacturer's covered in accordance to our warranty documents as shown in attached for a minimum of 10 years or more depending on pass through warranties as provided. We will review every situation that may occur and work with our representative, customer and installer to come to an equitable solution all parties can agree to and resolve any potential issue or concern. Our longevity in the business and the respect our customers have for our products is a one-year limited School Health testament to how we resolve matters and take care of customers. We provide a single point of contact with our Installation Support Team to receive the warranty that is applied to all our products. Some products offer an extended manufacturer's warrantyclaim, report progress on the solution, and this ensure resolution. This approach ensures accountability and an efficient resolution of any warranty issue that may arise. In the end, a warranty document is usually notated in our virtual catalog/printed catalog. School Health goes beyond only as good as the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to company standing behind it and those that do will be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee Policy It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediatelysuccessful, as time limits we have for claims may applyover 57 years. UPS shipments with visual damage should be refusedIn addition, PorterCorp will cover labor, equipment rental and parts in situations that warrant such a claim. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “received damaged” and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result (Refer to warranty document in a restocking fee. Please contact our Customer Care Center if you have any questions. warranty folder) * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they PorterCorp's products do not impose usage restrictions or any restrictions. Any other limitations that adversely affect coverageLimitations are noted within our terms and conditions document. (see terms and conditions doc in warranty folder) * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technicians do not perform work in Current technology allows for most issues to be quickly and efficiently resolved over the fieldphone with pictures and email. With all our manufacturing documents on CAD, we can easily identify any manufacturing error that may have occurred. In the extreme situations when it is applicable, PorterCorp at their own discretion may elect to disburse someone from its installation support team to the job site. If deemed to be a warranty repair issue PorterCorp will cover this expense and if not, then the customer may be liable. In the end our goal is needed, to make sure we have a prepaid return label satisfied customer who will be provided buy from us again. (Refer to return the product to the appropriate facility for repair/replacement. warranty document in warranty folder) * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Warranty repairs PorterCorp can provide warranty service and technical support to all areas in North America. We also serve areas should our products go overseas to military or government installations. Due to the extensive quality control measures PorterCorp has instituted (part labeling, computer-controlled part mfg.) we are done able to recreate field issues along with the use of cameras and technology. Very rarely is it ever required to send a member to the field, but if the situation should warrant dispensing a technician we will. What is more important, is the process for handling these matters. PorterCorp has a dedicated installation support team of 3 members that all are connected with cell phones/computers and are available and trained specifically on our products and installation methods. They react quickly to resolve whatever matter the customer is having while installing our product. They are also backed up with a Team of 8 engineers who can immediately evaluate the situation and write engineering letters in our Calibration Part and Repair department in Rolling Xxxxxxx or order to accommodate a building inspectors' requirement. Having all these disciplines available on site at the manufacturer's facility depending on the productmanufacture is key to quickly resolving any issue that may arise. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. * 51 What are your proposed exchange and return programs and policies? 100% Satisfaction Guaranteed Your satisfaction is guaranteed for all purchases. You may return any item within 30 days, except for items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided on the back of our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we may replace the shipment. * Software Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened package only. Software that is purchased as a download is considered open at the time of purchase. Software that has been opened or purchased as a download may only be replaced with identical software/media within 30 days if the originally purchased software is defective. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.*

Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. Some products We offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to be an Unconditional 100% satisfied with Satisfaction Guarantee on the products and services they receive from uswe sell. Satisfaction Guarantee Policy It The vast majority of what we sell doesn't require service, while the remainder is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000user-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him serviceable (replacing a net on 000-000-0000. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “received damaged” and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questions. soccer goal) * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they do not impose usage restrictions or any other limitations Our Unconditional 100% Satisfaction Guarantee applies to products that adversely affect coveragewere used for their intended purpose. * 48 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technicians do not perform work in the field. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. Not applicable * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Warranty repairs are done in our Calibration Part and Repair department in Rolling Xxxxxxx or at the manufacturer's facility depending on the product. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items If we sold are backed by their the product to the customer, and there is a warranty claim with the manufacturer, we generally resolve the warranty claim with the manufacturer on the customer's warranties and a one-year limited School Health warranty that is applied to all our productsbehalf. * 51 48 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guaranteed Your satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we most commonly replace the product or refund the purchase price. In certain situations where it is guaranteed more appropriate, we provide replacement parts to the customer instead of replacing the entire product. * 49 Describe any service contract options for the items included in your proposal. None * Payment Terms and Financing Options Line Item Question Response * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes Schools and other publicly funded agencies are automatically extended cr required. We offer lease and financing options for the purchase of capital items through a third party. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. We will use a price code on orders from customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 54 Describe your pricing model (e.g., line-item discounts or product- ca materials (if applicable) in the document upload section of your res Line item discounts of 11% off our current published price on most items. Lin Product" (designated with a special red "G" logo in our catalog and websites Other items may have other discount levels. See our price proposal for further details. Our published price on products typically changes annually, and rarely a product or group of products changes price more than once during the year due to changes in material costs or other factors. In those situations, the Sourcewell Contract discount would be applied to the most current published price. Our published prices for U.S. customers are in U.S. dollars. Our published prices for Canadian customers are in Canadian dollars. * 55 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 11% off our current published price on most items, 3% off the published price of our exclusive "Only From Gopher" products (designated with a special red "G" logo in our catalog and websites) , and certain other items may have other discount levels. * 56 Describe any quantity or volume discounts or rebate programs that you offer. Rebates of the following amounts will be provided to those customers based year: 1% rebate on sum of orders whose total is between $10,000 and $2 Rebates are paid in the same currency in which the invoices were paid. * 57 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We can easily procure and supply products that we don't normally stock from our existing suppliers. In those situations, we would calculate a published price for the product according to the same method we calculate the published prices on other items from that supplier. Then we would apply the Sourcewell discount to arrive at the Sourcewell customer's final price. * 58 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all purchasesadditional charges associated with a purchase that are not directly identified as freight or shipping charges. You may return any item within 30 daysFor example, except list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that have been customizedimpose such costs and their relationship to the Proposer. Items must Any sales tax required to be collected will be charged according to the laws of each taxing authority and the tax-exempt status of each customer. * 59 If freight, delivery, or shipping is an additional cost to the Sourcewell Member, describe in original packaging detail the complete freight, shipping, and in new condition, a restocking fee may applydelivery program. Detailed return information is provided on the back of Orders that ship by parcel method from our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If there is noticeable damage warehouse using our standard delivery method to any of your items, please refuse the 48 states will ship with no additional shipping charges. Orders that ship by truck to accept any of the shipment from 48 states will have 10% of the carriermerchandise total added to the order as the shipping charge. If the shipping location has no loading dock, and then contact our Customer Service Department so the order requires shipment by truck, a liftgate-equipped truck is required for delivery and an additional $90 is added to the cost of shipping. Customers can opt to have orders that we may replace ship by truck delivered to a particular location in their building (Room of Choice delivery") for an additional $349 We can immediately quote the shipment. * Software Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened package only. Software that is purchased as additional cost for expedited or overnight shipping to a download is considered open customer at the time of purchasetheir order. Software that has been opened * 60 Specifically describe freight, shipping, and delivery terms or purchased programs available for Alaska, Hawaii, Canada, or any offshore delivery. Parcel shipments to Alaska, Hawaii and many Canadian addresses will have 17% of the merchandise total added to the order as the shipping charge. Parcel shipments to parts of Canada identified as "Remote Locations" by Fed Ex will have shipping charges calculated at the time of the order. Truck shipments to Alaska, Hawaii and Canada will have shipping charges calculated at the time of order. * 61 Describe any unique distribution and/or delivery methods or options offered in your proposal. Orders for stocked products received by 4PM CST are packed and shipped the same day. Because of our location, the majority of orders for stocked products shipping by parcel within the 48 states arrive to the customer 2 business days after the order is shipped and 95+% arrive within 4 business days. We strive to ship the customer's order complete one time for their convenience. We are happy to consolidate multiple orders into a download may only be replaced single shipment or to divide and deliver a single order to multiple locations. We use over-engineered shipping materials and methods, including high- crush strength boxes, properly packed and filled boxes with identical software/media within 30 days if the originally purchased software is defective. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure no voids, and extra packaging (like shrink-wrapping or wooden crating as needed) to ensure that product arrives undamaged to the software meets their needs before purchasing.customer. * Pricing Offered Line Item The Pricing Offered in this Proposal is: * Comments

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that warranty, this is applied to all our products. Some products offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee Policy It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx xxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, xxxxxxxxx@xxxxxxxxxxxx.xxx or fax him on at 000-000-0000. 0000 (See: Doc 1, Sourcewell Warranty Information.doc under Warranty Documents) If goods are damaged upon arrival, please mark the shipper's document “"received damaged,” " sign it, keep a copy for your records records, and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “"received damaged” " and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questions. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they do not impose usage restrictions or any other limitations that adversely affect coverage. * 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technicians do not perform work in the field. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Warranty repairs are done in our Calibration Part and Repair department in Rolling Xxxxxxx or at the manufacturer's ’s facility depending on the product. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by their manufacturer's ’s warranties and a one-year limited School Health warranty that is applied to all our products. * 51 What are your proposed exchange and return programs and policies? 100% Satisfaction Guaranteed Your satisfaction is guaranteed for all purchases. You may return any item within 30 days, except for items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided on the back of our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we may replace the shipment. * Software Return Policy In keeping with software industry standards52 Describe any service contract options for the items included in your proposal. School Health Corporation offers various product-related service options such as AED program management and site visits, electronic health records, and calibration and repairs on vision and hearing equipment. We have a leasing program that members can use to purchase AEDs or other emergency response products. For members to determine the best service program, we will gladly accept returns of packaged software within 30 days of purchase in an unopened package onlyhave multiple meetings to make sure they understand their options. Software We then quote the service that is purchased as best for them using the contract. SH Connect - School Health has designed a download state-of-the-art program management service that is considered open at online to monitor and maintain your emergency response equipment. This program is called School Health Connect. You can purchase the time program management service along with site visits to check your AEDs annually to ensure proper upkeep and replacement of purchaseall accessories. Software that has been opened or purchased as a download may only This program also tracks all your emergency response equipment and CPR training to make sure no critical accessories expire. For instance, your AEDs need batteries and pads to be replaced by a certain date as well as your Narcan and bleeding control products have expiration dates. All these can be monitored within this program online as well as maintaining your employee's certifications in CPR and First Aid. (See: Doc 4, SH Connect.pdf under Marketing Plan Documents) AED Rescue Ready Services (See: Doc 15, Zoll Rescue Ready Services.pdf under Additional Documents) Program management differs from one organization to the next so there are several programs to choose from based on the members' needs. We will ask the right questions to determine which program is best for them and provide them with identical softwarea quote using our Sourcewell pricing. Most contracts are either a 2 or 4-year term. PlusTrac Essential – Includes prescription, medical authorization, program data entry and tracking, AED status and accessory tracking/media reporting, Responder certification tracking/reporting, AED alerts and notifications, FDA/Manufacturer recall alerts, and customer support online. PlusTrac Professional – This program includes everything in the PlusTrac Essential with additional features: AED program deployment and activation plan, program launch event, compliance guarantee documentation, and post- event review with a loaner AED. PlusCare Preferred – This program includes everything in the PlusTrac Professional plus on-site service & maintenance. PlusCare Advanced – This program includes everything in PlusCare Preferred as well as replacement accessories. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. School Health Corporation's payment terms are net 30. * 54 Describe any leasing or financing options available for use by educational or governmental entities. School Health has a leasing program available for all Sourcewell members with co-branded marketing for Sourcewell/School Health. The leasing program is for capital equipment and covers the following medical products & solutions: (See: Doc 11, Sourcewell Leasing.pdf under Marketing Plan) • AEDs • Evacuation Chairs • Vision Screeners • Hearing Screeners • Furniture • Modalities • TAPit® • Any Capital Equipment The leasing options are cost-effective and tailored to meet the needs of our Sourcewell customers. We are also interested in talking with NCL Government Capital to see if we can start utilizing a Sourcewell vendor. Our current plan offers flexible financing solutions, a wide variety of equipment, and benefits like tax advantages, overcoming budgetary limitations, and conversation of cash flow make financing a smart choice. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. For customers that like to utilize our Sourcewell contract and do not have the ability to purchase online, we have an easy order form. The form has the most popular and deeper discounted products listed on an excel spreadsheet that calculates the Sourcewell price as you fill in the quantities. We can design one for emergency response items that would include our AEDs and most popular products within 30 days if the originally purchased software is defectiveemergency response categories. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.*

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold Yes, all products are covered. Exhibit #60 is Mohawks warranty. This warranty shown at the ending pages of the list price sheet, which is posted on xxx.xxxxxxxx.xxx/xxxxxxxxxxxx (across from the terms and conditions approx. 2/3rds of the way down the page). xxxxx://xxxxxxxxxxx.xxx/library/Mohawk_Warranty_04.05.21.pdf Different lifts have different warranties. As stated, the overwhelming most popular lift is a two-post side by side, which Mohawk offers an industry leading 25-year warranty on the structure, backed by their manufacturer's warranties and a one10-year limited School Health warranty that is applied to all our productson the moving parts (roller bearings, chains, safety release lever, safety release cable, etc.). Some products offer an extended manufacturer's warranty, To best understand the quality and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer longevity difference of a satisfaction guarantee policy. We believe our customers need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee Policy It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000. If goods are damaged upon arrivalMohawk two post lift, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “received damaged” and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questionssee exhibit #58. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. There are no usage restrictions. Examples are several garages that run 2 or 3 shifts per day. NYPD, they do not impose FDNY, and NYC Sanitation all have 32+ year old Mohawk lifts. These garages operate either 2 or 3 shifts per day. Please see exhibit #20 from NYPD former deputy commissioner Xxxxxx Xxxxxxxx. These lifts have 60+ years of usage restrictions or any other limitations that adversely affect coverageand are still going strong every day. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technicians do not perform work in the fieldYes, situation and product dependent. If a warranty repair customer forgets where the “up” (or down) button is after being trained, the local representative might charge the agency if a special trip is needed. This can be handled easily over the phone, via virtual meeting or email. The operator is also able to read the instruction manual that was included with purchase or can be found online at xxx.xxxxxxxxxxx.xxx/xxx . If the issue is a prepaid return label will be provided to return defective part, Mohawk pays the product to local installer/service provider, and the appropriate facility for repair/replacementuser (agencies) don't receive an invoice. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Warranty repairs Mohawk can provide 100% coverage in the lower 48 states of the US. Alaska and Hawaii are done remote, as our rep in our Calibration Part Alaska lives in Anchorage and Repair department doesn't travel to Juneau, Nome, or Prudhoe Bay every week. The same applies to parts of Hawaii and areas in Rolling Xxxxxxx Canada. Mohawk is more established in the US than in Canada. We know 90% of the Canadian population lives 100 miles from the US border, yet there are Mohawk lift installations in remote places like Cold Lake Alberta the Yukon or CFB Alert (the northerly most year-round inhabited place on earth). A service call to Cold Lake Alberta or Nome Alaska doesn't happen overnight, yet for 40+ years we've handled most service issues over the phone. In remote areas customers know the reliability of Mohawk. They buy Mohawk recognizing there are not 10 service centers to show up in an hour. Remote agencies buy Mohawk for quality, reliability, and longevity. As a manufacturer, Mohawks factory employed service team handle most service questions over the phone. Customers are also able to email Mohawk at xxxxxxx@xxxxxxxxxxx.xxx. After hours the manufacturer's facility depending on Mohawk telephones are answered by an outside answering service up until 6PM Pacific time. The answering service will call one of the product. If a warranty repair is needed, a prepaid return label will be provided service staff after hours to return the product to the appropriate facility for repair/replacementa customer's call. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by The Mohawk value-added supply partners (Hunter, Gray, Westmatic, etc) each cover service directly with their manufacturer's warranties service departments. Mohawk only partners with the highest quality manufacturers in their respective fields. If not, the marginal quality of other manufacturers' products may reflect on Mohawk and a one-year limited School Health warranty that is applied to all our productsfuture lift sales. * 51 What are your proposed exchange and return programs and policies? 100% Satisfaction Guaranteed Your satisfaction Lifts are not generally a returnable item. Precautions are taken in advance of shipping as every 4 post, mobile, parallelogram or large two post is guaranteed for all purchasesfully set up and made operational prior to leaving the factory. You may return any item within 30 daysLifts are big, except for items that have been customizedheavy to move and expensive to re-ship. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided These are the reasons every lift has detailed specs on the back page of each flyer (emailed and a hard copy is mailed when a customer inquiries). See exhibit #61 for a typical product flyer and the back page for specs and measurements. An example of great customer service (not the fault of Mohawk) is the 50,000 lb. capacity four post lifts Pinellas Transit purchased. After installation Pinellas Transit asked Mohawk to exchange 24” wide runways (which they acknowledged they ordered) for 32” wide runways. Xxxxxxxx paid freight in both directions and paid extra fees to exchange the 24 for 32” wide platform. In the lift industry large lifts are built to order. No lift industry manufacturer keeps every model of large 4 post, vertical rise, or parallelogram lift in stock. This is because each lift is different. These built to order lifts require a “data sheet” (a build sheet). Exhibit #24 requires the signature of both the using agency and the Mohawk representative. The data sheet asks certain questions about the lift, the facility, the options, track lengths or widths. In 30+ years of requiring data sheets, only one time did a reseller measure the bay length incorrectly, causing the runways to be returned, welded shorter and resent to the agency. One mistake in thousands of lifts is a very good average * 52 Describe any service contract options for the items included in your proposal. None. The ANSI (American National Standards Institute) requires lifts to be inspected annually. Per the ALI (Automotive Lift Institute) independent inspectors must perform these inspections. XXX feels that if lift manufacturers were to perform the annual inspections, it's akin to the fox guarding the hen house. I don't believe any ALI member inspects their own lifts as this has been an ongoing discussion within ALI, and this was a topic at a recent ALI membership meeting. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from invoice date. Mohawk will extend payment terms in cases of statewide adoptions or an agency term being 45 or 60 days. Mohawk accepts checks, wires, ACH payments, and p-cards. Mohawk also allows financing if the member agency is using a finance company such as Sourcewell awarded vendor NCL (National Cooperative Leasing). * 54 Describe any leasing or financing options available for use by educational or governmental entities. Mohawk offers financing through National Cooperative Leasing (NCL), a Sourcewell awarded vendor. The NCL Alternative Funding Solution video is displayed at the bottom of Mohawk's Sourcewell webpage (xxxxx://xxxxxxxx.xxx/sourcewell/). Mohawk assists with connecting the agency to the proper person at NCL to start the paperwork process if using financing. NCL is also an awarded Sourcewell Legendary Leader award recipient. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. • Exhibit #22 is the quote proposal we send member agencies (which includes the agencies Sourcewell member ID) a brief set of terms and conditions, and the product the member asked about. Included in this exhibit is the PO that was generated from the proposal. Likewise, the terms and conditions can be found on our packing slips website about ¾ of the of the way down on the page. xxx.xxxxxxxx.xxx/xxxxxxxxxx.xxx. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, Xxxxxx accepts P-Cards as payments. No, there are no additional costs associated with the use of P- Cards. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Mohawk and all supply partners have a published list price. Mohawk and all supply partners offer a discount percentage off MSRP (list price). Over the 14 years of being an awarded Sourcewell vendor, Mohawk's prices have changed but the discount percentage off list price remains consistent. Prior to posting new prices on xxx.xxxxxxxx.xxx/xxxxxxxxxx, a Product and Pricing request has been submitted to Sourcewell and only after approved, does Mohawk make the price changes to this website. Mohawk, Gray, and Westmatic have one discount percentage off list. Hunter, discounts vary based on either the product category of A; light duty or B; heavy-duty products. • All offered prices include delivery to Sourcewell members in the 48 continental states (AK, HI and Canadian customers pay freight from the closest shipping or border crossing). • All prices include the proposed 1.4% Sourcewell administrative remittance. • Every companies products have a specific part number (SKU), which is included in the uploaded price list of each supplier. • The list, discounted prices, and SKU #'s can all be seen on xxx.xxxxxxxx.xxx/xxxxxxxxxx. • Unlike other vendors who have different prices, don't include freight costs, or have varying freight terms and conditions on other MAS contracts, Mohawk's GSA, Sourcewell, NRECA and NASPO prices are included with your shipmentall the same. Please be aware Mohawks consistency is why states choose to adopt Sourcewell as the basis of award when considering a statewide adoption. All Sourcewell needs to do is visit xxx.xxxxxxxxxxxx.xxx or Portfolio Details - NASPO ValuePoint to realize that some productsSourcewell lift vendors don't include freight for Sourcewell yet they do with NASPO. Or the pricing on a GSA award, especially furniture, vs a Sourcewell award vs. a NASPO award are highly susceptible all different. With Mohawk the sole difference is the administrative remittance which Sourcewell has lowered to damage during transitequal NASPO when we seek a statewide adoption. If there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we may replace the shipment. * Software Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened package only. Software that is purchased as a download is considered open at the time of purchase. Software that has been opened or purchased as a download may only be replaced with identical software/media within 30 days if the originally purchased software is defective. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.*

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. Some products We offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to be an Unconditional 100% satisfied with Satisfaction Guarantee on all of the products and services they receive from uswe sell. Satisfaction Guarantee Policy It This is our promise so that School Health Corporation should there be any issue with the product, we will do everything possible our best to ensure resolve that our customers are completely problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with our products and servicestheir product. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you they are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email we will work with them to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000resolve the problem. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted Based on the carrier's freight bill “received damaged” and that portion type of product, the course of action may vary from a full replacement of the delivery should product to a refund or to replacement parts. With STEM Supplies, the customer will always be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questions. taken care of! * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These do not impose usage restrictions include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any other limitations that adversely affect coveragedamage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those services. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technicians do not perform Generally, most warranty repairs are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work in with the fieldmanufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. If Because of the large range of types of warranty claims, this is handled on a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacementcase-by-case scenario. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Warranty repairs are done in our Calibration Part and Repair department in Rolling Xxxxxxx or at the manufacturer's facility depending on the product. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. NA * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. * 51 47 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guaranteed Your satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we replace the product or refund the purchase price. In certain situations where it is guaranteed more appropriate, we provide replacement parts to the customer instead of replacing the entire product. * 48 Describe any service contract options for the items included in your proposal. NA * Table 10: Payment Terms and Financing Options Line Item Question Response * 49 What are your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all purchases. You may return any item within 30 days, except for of the items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided on the back you want Sourcewell to consider as part of our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transitRFP response. If there is noticeable damage to any applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your itemsresponse. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, please refuse to accept drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined in the shipment from supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the carrier, and then contact our Customer Service Department so that we may replace the shipmentSourcewell contract proposed price would be applied. * Software Return Policy In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase Our published prices for U.S. Customers are published in an unopened package onlyU.S. dollars. Software that is purchased as a download is considered open at the time of purchaseOur published prices for Canadian customers are published in Canadian dollars. Software that has been opened or purchased as a download may only be replaced with identical software/media within 30 days if the originally purchased software is defective. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.*