Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry Yes, our standard amount of time. Some cover warranty covers all products supplied including parts and labor within warranty period however some do not cover laborwhere applicable. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties Standard usage restrictions and reasonable usage limits apply. Please see supporting document for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersdetails. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg Multihog agrees to pay distributor for 1 no. travelling trip (max 2 hours travel time) to any breakdown/warranty do not cover travel time and mileage unless there is a gross failure of the product and issue. Copied in those cases we work with the mfg to work through the issue on a case by case issue which is rareterms below. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to CanadaNo. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market All areas in in the USA.There are only a few areas in the USA MES does not have sales United States and service coverage. We address this on a case by case basis as Canada will be fully serviced for the listed products we cover most of the USA Alaska and Hawaiiwarranty repairs. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. Yes * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition Exchange and returns will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible covered at our cost for whatever issue is presented. MES does our best to always resolve issues presentedparts under warranty. * 49 52 Describe any service contract options for the items included in your proposal. MES lists Multihog dealers have capability on offering service for items we submit for bidcontracts to the customer. These For this product line these types of contracts are both for annual testingvery customer specific with regards to their needs. Each dealer has flexibility to offer service contracts on a case by case basis and tailoring the level of service and term of service to the customers' requirements. Some service contracts could be full maintenance, repair in some could be parts only or some could be labor only depending on the dealer and out of warranty with listed labor and parts cost discountcustomer requirements. * Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are 53 Describe your payment terms (e.g., net 10, net and accepted payment methods. Net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those . Payment methods are determined by the dealer as multiple options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell priceavailable. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties Each supplier/OEM has different warranty terms specific to their range of products/services. As such, please see individual warranty information for each our suppliers as provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborin the "Warranty" supporting document. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Product failure due to manufacturing workmanship are covered, while incorrect use of the warranties product is not. Please see individual warranty information for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersour suppliers as provided in our supporting documents. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg No- All items that are approved by the OEMs to be covered under the warranty do not cover travel time and mileage unless there is a gross failure of to either be reworked for repair or replaced can almost always be identified via pictures sent in an email. At that time, after approval, the product and in those cases we item will need to be shipped back to the manufacturer for such repair work with the mfg to work through the issue on a case by case issue which is rarebe completed. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are N/A - Please see the above response for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiiwarranty repair information. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending Similar to contracts ADS currently manages, ADS will pass on the Manufacturer MES works on some of the products under manufacturers warranty and out assist, both through automated processes and dedicated Customer Loyalty After Sales Specialists, any customer requiring warranty assistance. All manufacturers have warranty letters that details what is covered which can be provided at point of sale. ADS warranty repairs. Some of them are sent back to claims have step by step return/exchange process available on request, freight paid by ADS or vendor partner depending on the manufacturer in and out of warranty reasons for service all based on MFG policyreturn. * 48 51 What are your proposed exchange and return programs and policies? Goods received Specific details regarding exchange and return programs and policies are outlined in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed information attachment provided with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedsupporting documents. * 49 52 Describe any service contract options for the items included in your proposal. MES lists In addition to dedicated full time territory Sales Representatives within the State and Local market available to assist, ADS employs a full time Customer Care Associates available 24/7 empowered to assist with any after order issues. ADS has perfected low impact, no contact sales of Law Enforcement Equipment and relevant accessories to minimize the need for in person contact. This has streamlined and improved our ability to respond to and assist customers with service for items we submit for bidissues. These In direct relation to the products being offered, no additional in person services are both for annual testing, repair in and out required or provided as part of warranty with listed labor and parts cost discountour offer at this time. * Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. NET30, net 10accepted payment methods include credit card, net 30)? Net 30 check and ACH payments. Other forms of payment can be arranged on a case by case basis. * 51 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. No, especially those options not at this time * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time Standard terms and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is are normally included in your response and whether each dealer with our typical quote (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., line-item discounts or product-category discountssee attached sample). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The We honor the manufacturer's warranties provided by each manufacture being bid provides slightly different thingson all hardware products that we offer. Most provide for coverage against mfg defects for On our own RMUS trainings, repairs and services, we have a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborclient satisfaction guarantee. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All There are certain physical restrictions on unmanned systems hardware, such as altitude limits for aerial drones and depth limits for unmanned water vehicles, set by the manufacturer. But those operational parameters should not affect the daily use of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersunmanned equipment. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg With most unmanned systems, repairs are conducted at either an RMUS facility or the manufacturer's facility. If the repair is determined to be within the warranty do not cover travel time and mileage unless period, there is a gross failure of will be no charge for the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rarerepairs. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to No, we can cover the entirety of the United States and Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending We typically pass on the Manufacturer MES works on some of OEM's warranty. However, augmented coverage plans are available for certain products if the products under warranty client is interested and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policywill be priced upon request. * 48 51 What are your proposed exchange and return programs and policies? Goods received Return Policy (Custom Builds): Custom builds are unique and therefore non-returnable. We will work with you if you have issues or are not satisfied with your purchase to ensure your purchase fulfills your mission requirements. Return Policy (Cameras and Sensors): We will accept a full return on cameras and sensors if they are returned unused, in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelinesoriginal box. Returns are subject to a 20% restocking fee. If the product was damaged while in transport, there is a claim will be filed technical or warranty issue we can help you work with the carrier and manufacturer to file a warranty claim or get your product serviced. If you have used the product, we do not accept returns. * Exchange Policy: If you have purchased the wrong item, we will then work to resolve exchange the replacement asapitem for you. This can be done via store credit for the purchase amount of the original item. These evaluations are expected items need to be done within 30 days of delivery or sooner by the customerun-altered, undamaged and in good working order. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service As mentioned previously, certain unmanned systems products have optional augmented coverage plans available for items we submit for bidpurchase. These plans are both very useful for annual testingclients who operate in high-risk environments where crashes or lost systems are expected. Because the size and scope of each client's unmanned systems program is different, repair in we provide a detailed quote that explains the costs and out benefits of warranty with listed labor and parts cost discounteach augmented coverage plan option. * Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. Our typical payment terms for government entities is Net 30. We accept checks, net 10credit cards, net 30)? Net 30 ACH and bank wires. * 51 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. Yes, especially those we have the ability to provide leasing options to qualified organizations. Each of these leasing agreements is negotiated individually. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time After speaking with the potential client, our Sales Team Member will provide an initial Quote to time the client. We accept Purchase Orders from qualified entities, which are subject to credit checks if needed. Upon receipt of a Purchase Order from a client, we provide a Sales Order document and when market conditions permitthen an Invoice upon delivery. Our typical payment terms are Net 30. Please see the attached documents for sample Quotes, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicableSales Orders, the value of the trade in will be based on market and product conditions at the timeInvoices, etc. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000Yes we do. There is are no added fee to use additional costs associated with this methodmethod of payment. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPFor our existing contracts, including state contracts, we have found that offering a flat discount per brand/manufacturer is the easiest method. This is reflected in the provided pricing document in the attachments. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The discounts range from 5% to 0.25% off of MSRP depending on the specific brand. * 59 Describe any quantity or volume discounts or rebate programs that you offer. We can offer volume discounts on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. For items that are not included in our catalog/prosed pricing list, we include total cost (retail price plus shipping cost plus sales tax) with a ten (10) percent markup. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending on manufacturer as initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Any and all costs are clearly indicated in all of our quotes, sales orders and invoices. There are no "hidden fees" or charges after the fact. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. We include all freight/shipping costs when we list them as well as discounts off of those MSRPprovide the initial quote. Therefore, list price there are no unexpected costs to emerge. Our Shipping and Fulfillment Team is fully trained and certified in hazardous materials shipping. * 63 Specifically describe freight, shipping, and delivery terms or net price lists programs available for Alaska, Hawaii, Canada, or any offshore delivery. We currently serve clients in Alaska, Hawaii and Canada, so there are no special provisions for shipping there, other than an increased cost compared to shipping in the Lower 48. As previously stated, we communicate all shipping costs in our initial quote to the client. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We are certified hazardous materials shippers as the Sourcewell pricelithium batteries used in unmanned systems are considered hazardous materials. ** Table 12: Pricing Offered Line Item The Pricing Offered in this Proposal is: * Comments

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. Maine, Wisconsin, North Dakota, and Puerto Rico are not supported by MES sales and service. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, upon a delivery receiver inspection within very short time the customer must make a claim and a report will need to be filed with the carrier and we will then work to resolve the replacement asapasap based on mfg lead times of parts or other needs. These evaluations are expected to be done within 30 the days of delivery of each carrier or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service N/A for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountthese type products. * Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. Net 30 * 51 Do you provide 54 Describe any leasing or financing options, especially those options that schools and available for use by educational or governmental entities may need to use in order to make certain acquisitions? entities. Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 55 Describe your formal trade-any standard transaction documents that you propose to use in program or policy for the products or equipment offered in your proposalconnection with an awarded contract (order forms, if anyterms and conditions, service level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time Upon an award MES operation system would produce quotes, sales orders and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell invoices upon receiving orders as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due it relates to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricecontract. *

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * DocuSign Envelope ID: 0EA63834-09E2-4165-838E-2B28B851D40E Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * DocuSign Envelope ID: 0EA63834-09E2-4165-838E-2B28B851D40E Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? As the authorized reseller, our customer service team will assist the client with regards to any warranties that come with the product purchase. The warranties provided by each manufacture being bid provides slightly different things. Most provide coverage will not exceed that of the manufacturer for coverage against mfg defects for a industry standard amount of time. Some cover products, parts and labor within warranty period however some do not cover labor. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Usage restrictions or other limitations will be stipulated in manufacturers warranties. The coverage will not exceed that of the warranties manufacturer for the companies MES is bidding shows coverage for normal wear products, parts and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customerslabor. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover Technician expense, travel time and mileage unless there is a gross failure will be stipulated in manufacturers warranties. The coverage will not exceed that of the product manufacturer for products, parts and in those cases we work with the mfg to work through the issue on a case by case issue which is rarelabor. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will Warranty not be providing any coverage to Canada. MES distribution agreements are for the USA and exceed that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiimanufacturer addressing repairs for participating entities at a region not able to perform warranty repairs. we are not addressing Canada in this proposal response. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some For other proposed manufacturer's warranty not to exceed that of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policymanufacturer. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty Exchange and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier return programs and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers policies will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedexceed that of the manufacturer's warranty. * 49 52 Describe any service contract options for the items included in your proposal. MES lists Service contract options would be covered not to exceed manufactures warranty. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 53 Describe any performance standards or guarantees that apply to your services Possible Missions established the objective of a 90% or higher customer satisfaction goal for our annual reporting. Since our ISO Certification (11 years) we have tracked our customer satisfaction rate. We are pleased that our average percentage of customer satisfaction is 97%. customer satisfaction is our key ingredient for success. We pride ourselves by standing out against our competitors. In the last couple of years, we have implemented a customer satisfaction “Button” attached to all customer service representatives (CSR's) return emails. This allows our customers to comment or rate our CSR's anytime they receive an email. (Attached) For every project we commit to, we have a Project Plan. In the project plan, the deliverables to the customer are outlined and reported on the project plan on a weekly or monthly basis. This holds the project managers accountable for items we submit their deliverables to the customer. For quotes, our internal goal is to return a quote within 2 hours. We have a 4-hour external turnaround time. If it is a hard-to-find item or the supplier lets us know that it may take longer, our process to the customer is to communicate to them the estimated time of submittal for bidthe quote. These * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We have built a team of qualified, experienced customer service staff. They are both competent in providing information with accuracy. We provide our customers the opportunity to supply feedback on customer satisfaction through our QR code at the end of every email and our customer satisfaction surveys which are requested of the customer quarterly and documented in our project plans. The information that is provided in these surveys is also used for annual testing, repair in and out our team training of warranty with listed labor and parts cost discounteach employee to ensure proficiency. A sample of our customer satisfaction survey is (attached) * Table 10: Payment Terms and Financing Options Line Item Question Response * 50 What are 55 Describe your payment terms (e.g.and accepted payment methods. Our payment terms would be due upon receipt. For established customers we could work out 30-day terms. We accept Manual Checks, net 10ACH, net 30)? Net 30 Wires and Credit Card Payments. We would charge the customer a fee of 3.5% if they would like to pay for their product with a credit card. This fee can change, and the customer would be advised if the fees change per the merchant bank. * 51 Do you 56 Describe any leasing or financing options available for use by educational or governmental entities. Possible Missions would not provide leasing or financing options, especially those options . * 57 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer We would only require a trade in credit for items being replacedPO from the customer if Net Terms would be honored. When applicable, The PO would come from the value of the trade in will be based on market and product conditions at the timecustomer. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000Possible Missions would accept P Cards from customers. There is no added would be a transaction fee charged to use the customer for the P Card fee and this methodwould be quotes to the customer at the time of the order. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPOur pricing would be a percentage off list less catalog price. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The discounts are based on categories and standard units of measure. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Once a customer is established, we would work on a separate agreement if quantities were presented and do what we could to provide volume discounts. This would be on a customer-by- customer basis. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We could absolutely source non cataloged items, but any discount would be dependent upon the manufacturer or distributor in which we would source from. We would provide a quote for each request that is would not be included in the current pricing. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. If a product is a franchised item, it would have a freight rate but could be absorbed for normal ground charges for orders that exceed $500 and are coming from the warehouse. Expedited freight, overnight, rush, etc. would not be absorbed. If a SKU has a haz, ice or integrity requirement, that would be charged on manufacturer as we list them as well as discounts off of those MSRPa separate line from the product. There is also a fuel surcharge that varies from week to week. Freight and fuel charges would be outlined on the quote. Freight for items over 100 pounds will not be absorbed. * 64 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. *For orders that exceed $500 freight could be absorbed with a fuel charge added. All freight charges would be added and displayed on the quote or order. Freight for items over 100 pounds will not be absorbed. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Any orders for Alaska and Hawaii would be charged freight and fuel and would be listed on the quote. We are currently not servicing Canada or offshore orders. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. The price for product is dock-to-dock delivery only. If the customer has a request for inside delivery. this could be worked out on a request-by-request basis for an additional fee. This could be included in the quote. * Table 12: Pricing Offered Line Item The Pricing Offered in this Proposal is: * Comments