Onsite Support. If the Service Desk is unable to resolve an issue remotely, CNS will provide onsite support. This onsite service is included within the Platinum Plan at no extra charge for corporate offices located within a 60-mile radius from the CNS Office (0000 Xxx Xxxxxx Xxxxx, Xxxxxxxxxx, XX 00000). Any travel outside of this 60-mile radius will be billed hourly at 50% of Client’s billable service rate.
Onsite Support. If Xxxxxxx provides any Services on-site at a Customer location, Customer agrees (a) Customer shall make the onsite facilities necessary to perform the Services available to Xxxxxxx during normal business hours; (b) Customer shall provide Xxxxxxx personnel storage, working space, electricity, a telephone line and any other assistance reasonably requested by Xxxxxxx; (c) Customer shall provide Xxxxxxx with sufficient space and sufficient resources to conduct the Services; and (d) the premises where the Services are to be performed are in a safe condition and that Xxxxxxx’x personnel shall not be subject to undue risk or danger while on thepremises.
Onsite Support. If Supplier and Customer agree that onsite services are necessary to remedy any Licensed Software support or performance issue, then in each such event Supplier will invoice Customer for reimbursable expenses incurred by Supplier in providing such services, and Customer will pay the invoiced amount per the payment terms provided in Appendix A, Section 8J of DIR Contract No. DIR-TSO-3418. EXHIBIT 1 – LEXMARK END USER LICENSE AGREEMENT LEXMARK ENTERPRISE SOFTWARE END USER LICENSE AGREEMENT IMPORTANT: PLEASE READ THIS END USER LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE INSTALLING OR USING THE LICENSED SOFTWARE AND THE ACCOMPANYING USER DOCUMENTATION. THE LICENSED SOFTWARE AND THE USER DOCUMENTATION ARE COPYRIGHTED AND LICENSED (NOT SOLD). BY INSTALLING OR USING THE LICENSED SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT. IF YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT IN CONJUNCTION WITH YOUR EMPLOYMENT ON BEHALF OF YOUR EMPLOYER, A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH ENTITY TO THIS LICENSE AGREEMENT. IF YOU DO NOT HAVE THE AUTHORITY TO BIND YOUR EMPLOYER, A COMPANY OR OTHER LEGAL ENTITY THAT WILL USE THE LICENSED SOFTWARE, DO NOT INSTALL THE LICENSED SOFTWARE OR ACCEPT AND AGREE TO THE TERMS OF THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE AGREEMENT, DO NOT USE THE LICENSED SOFTWARE, AND, IF YOU HAVE ALREADY INSTALLED THE LICENSED SOFTWARE, PROMPTLY AND PERMANENTLY REMOVE IT FROM YOUR SYSTEM AND DESTROY ALL COPIES OF THE LICENSED SOFTWARE AND USER DOCUMENTATION, RETURN TO LICENSOR ANY CDs AND OTHER MEDIA CONTAINING THE LICENSED SOFTWARE AND THE USER DOCUMENTATION WITHIN A REASONABLE PERIOD OF TIME (NOT TO EXCEED THIRTY (30) DAYS), AND REQUEST A REFUND OF THE LICENSE FEES PAID BY YOU FOR THE LICENSES OF THE LICENSED SOFTWARE. EXCEPT TO THE EXTENT THE LICENSED SOFTWARE IS SUBJECT TO A SEPARATE WRITTEN SOFTWARE LICENSE AGREEMENT BETWEEN YOU AND LICENSOR, THIS LICENSE AGREEMENT WILL SUPERSEDE ANY AND ALL LICENSE AGREEMENTS GOVERNING ANY LICENSES OF THE LICENSED SOFTWARE PREVIOUSLY GRANTED BY LICENSOR (AND ITS PREDECESSORS IN INTEREST) TO YOU.
Onsite Support. No onsite support will be provided by Sage Intelligence.
Onsite Support. When, at Nuix’s discretion and following agreement from the End-User that on-site Support is required, End-User will reimburse Nuix for all related traveling expenses and costs for travel time, board and lodging with all professional service to be rendered at Nuix’s then current rates.
Onsite Support. If, for whatever reason, support is required to be delivered by the Company from anywhere other than the offices of the Company, and you approve the delivery of that support, you shall pay the then-current applicable onsite support fees (including travel time) and the Company’s reasonable travel, subsistence and other expenses incurred in connection therewith.
Onsite Support. In critical situations, ASP Member may request onsite support as a separate and distinct billable service. Onsite support is subject to Citrix resource availability, and the tasks performed will vary based on the situation, environment, and business impact of the problem.
Onsite Support. Depending on the amount of weekly support demand, the base on-site support can also include new installations and upgrades. At the proposed staffing level, systems development will normally be handled as an additional task. Network support hours can be exchanged for systems development, as daily support requirements permit.
Onsite Support. On extreme cases, where on-site support is imperative, it will be on the discretion of the Service Provider to determine the necessity of on-site support. In such case, on site support would be given as part of the subscription service, whereby the customer would be cover travel and accommodation costs.
