Customer Service Department. Wholesaler will provide the MMCAP Infuse Participating Facilities access to the Wholesaler’s customer service department, which at a minimum, consists of the following:
Customer Service Department. ART's Customer Service Department shall be available to assist Purchaser with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all Purchaser service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to Purchaser or enabling Purchaser to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Every project is led by a single point of contact, an Account Manager. Every project has a dedicated Account Manager and Project Manager to help with service requests and ongoing needs.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Federal Contracts Corp will have two full-time dedicated staff to be available during normal business hours to assist with quotations and sales-related questions. Normal business hours will be Monday through Friday 8am to 5pm Eastern Standard Time. These staff members can coordinate with Equalis members to assist with after-sales questions. Their role will include helping, as needed and direct the Equalis member to the extensive Terramac dealer network which is trained to support the product both over the phone and through their mobile support teams.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Tetra Tech Disaster Recovery acts as its own customer service department. Our senior management, who each have over 25 years of experience in the disaster recovery sector, is deeply involved in all aspects of project management, and provide high-level oversight. Our senior management team and project managers engage with clients on a one on one basis. As stated above and reiterated here, Tetra Tech understands it is critical for Equalis to partner with a trusted contractor who will respond immediately and provide high quality services. Tetra Tech staff members have experience in large-scale rapid deployments and have personally hired and deployed over twenty thousand (20,000) emergency response personnel collectively for more than seventy-seven (77) disasters. Tetra Tech has never failed to provide sufficient and continuous workforce per contract specifications to its clients.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Each DKI department (from Operations, DKI Concierge, Sales Support, Finance, Marketing, IT, DKI Provider Support, Administration to DKI Leadership) are knowledgeable and aware of each departments function and customers and clients. As DKI is an ISO Certified Company, standard processes and procedures are documented and followed. This allows the DKI company as a whole to be able to assist where needed and provide the excellence in support and service DKI has come to be known for. DKI’s Emergency Response Team is available 24 hours a day, every day of the year via the toll free 866.277.2977 number. DKI’s corporate office is located in Elk Grove Village, Illinois with business hours of Monday through Friday from 8 a.m. to 5 p.m. Central Time. DKI also has offices in Oregon where DKI’s G2 Consultants business is located. The DKI Member and Affiliate Companies (DKI Providers) are independently owned, located around the country, and increasing in number and available to dispatch to service DKI clients 24/7. DKI Providers are trained in DKI’s procedures and DKI client requirements. DKI’s focus is to provide our customers and clients with prompt, courteous and knowledgeable support while providing expertise per industry experience resulting in excellence and earning our clients’ trust.
Customer Service Department. Purchase Order and Sales Contact Email Please enter a valid email address that will definitely reach the Purchase Order and Sales Contact. 2 2 xxxxxxxx_xxxxxxx@xxxxxxxx.xxx Purchase Order and Sales Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). 2 3 8003345551 Company Website Company Website (Format - xxx.xxxxxxx.xxx) 2 4 xxx.xxxxxxxx.xxx Entity D/B/A's and Assumed Names You must confirm that you are responding to this solicitation under your legal entity name. Go now to your Supplier Profile in this eBid System and confirm that your profile reflects your "Legal Name" as it is listed on your W9. In this question, please identify all of your entity's assumed names and D/B/A's. Please note that you will be identified publicly by the Legal Name under which you respond to this solicitation unless you organize otherwise with TIPS after award. 5 No response Primary Address Primary Address 2 6 0000 Xxxx Xx Primary Address City Primary Address City 7 Burlington Primary Address State Primary Address State (2 Digit Abbreviation) 2 8 NC Primary Address Zip Primary Address Zip 9 27215 Search Words Identifying Vendor Please list all search words and phrases to be included in the TIPS database related to your entity. Do not list words which are not associated with the bid category/scope (See bid title for general scope). This will help users find you through the TIPS website search function. You may include product names, manufacturers, specialized services, and other words associated with the scope of this solicitation. Educational Materials Certification of Vendor Residency (Required by the State of Texas) Does Vendor's parent company or majority owner:
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. It is the mission of HiTouch Business Services LLC to provide our clients with an exemplary customer service experience. We consider First Contact Resolution the focal point of our success. First Contact Resolution is measured by our ability to resolve your issues and meet your needs during the initial contact, with no follow-up required. Our dedicated First Contact Resolution Specialists act as liaisons, subject matter experts and problem solvers. The team demonstrates our core values of quality, efficiency and reliability. Customer service is accessible to assist all end users’ needs such as ordering, sourcing, returns and online ordering questions. Along with the drivers, they are the face and voice of the company since most of the interaction between our customers and our company occurs at this level. HiTouch Furniture Project Specialists, based in the U.S. covering all time zones. Hours: Monday – Friday, 7:00 a.m. to 7:30 p.m. Eastern Phone: (000) 000-0000 Fax: (000) 000-0000 Email: XxxxxxxXxxxxxxxx@Xxxxxxxxxxxxxxxxxxxxxxx.xxx
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. We put the customer at the center of everything we do, every day. We are organized to be fast and focused, to respond more quickly to our customers’ needs. Our principles have led to a structure that drives accountability and responsibility to the teams that work closely with them and our partners. As Kyndryl is not a direct seller of hardware or software, we do not provide a Customer Service department. We do provide teams of customer centric professionals that manage each of our customer with account executives, delivery executives, chief architects, and other technical roles required to support and provide guidance and management to our customers for the services that we provide. These professionals are designated as supporting our customers and acting as the primary customer service and customer facing services for our customer. Our customer supporting teams provide 24x7 operations management to address any incidents or problems that arise as well as our Project Management Office (PMO) that support our project efforts that we conduct with our customers during business hours. We will collaborate with each CCOG member to refine our standard governance structure that we implement to manage the services. As part of our services, we conduct surveys of our services from each of customer on a regular basis to ensure that we are meeting or exceeding the expectations and requirement from our customer. Our customer relationships across all industries demonstrate the deep level of trust that we have earned, and the role we play as a partner that provides technical expertise, insight, and intellectual property to solve customer challenges. We are the trusted advisor and partner to more than 4,600 customers, in technology- intensive, and often highly regulated environments, spread across over 100 countries, managing mission- critical technology environments across all industries. Our customers collectively represent: • Financial Services: over 60% of the top 50 banks’ assets under management; • Telecommunications: approximately 50% of the total industry’s mobile connections worldwide; • Retail: over 50% of the total industry’s hyper...
Customer Service Department. ART's Customer Service Department shall be available to assist ISP with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all ISP service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to ISP or enabling ISP to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution. .
