Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! A copy of our Standard Warranty will be included in the document upload section of this RFP. Labor is not a typical component of our warranty. We refer to it as a common sense warranty. We are not going to cover labor for a burnt our headlight but will cover labor in most cases for major components on the machine. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it Our standard warranty period is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again2 years or 2000 hours. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in If the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most repair is covered under warranty failures are able to these costs would be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairspart of that warranty as well. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoIf the distance is too far to send one of our team members we will work with the customer to reimburse them for labor time or find an outside source that is agreeable to both sides. we can provide service coverage throughout Ultimately it is the U.S and Canadagoal of Zamboni to get any problems resolved as expeditiously as possible. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied For simplicity reasons for our customers we in most cases will deal with our equipment at time of purchase that was part of the sale (meaning they paid for it suppliers on warranty issues. There are some cases where our supplier will address a situation but we are kept in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added loop from start to the vehicle without our knowledge or approval will not be coveredfinish. *

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! We do not provide any materials, parts or labor for our system. We provide the website and we do warranty that our website will have a 99% uptime so that our agencies can use the system whenever they need. If we ever have scheduled downtime for maintenance we notify our customers at least 24 hours in advance. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening againNo restrictions for website reliability warranty. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes We do not provide any equipment so we do not need to provide in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairsperson technicians. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoWe do not provide any equipment so we do not need to provide in person technicians. we can provide service coverage throughout Any technician work to be done will be done remotely over the U.S and Canadainternet. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with We do not provide any equipment on our end so equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will failure from other manufacturers would have to be covered by them. * 47 What are your proposed exchange and return programs and policies? Agencies can stop using our warranty system at any time and we will take it up with the supplier, since w do not charge them a fee there is nothing to return to them if necessary. Any items added they decide to the vehicle without not list on our knowledge or approval will not be coveredwebsite again. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? yes absolutely! DASCO's warranties do cover all products, parts, and labour. * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim Our warranty on something they accidentally damageddoes not impose specific usage or other restrictions, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening againoutside of identifiable improper use. * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most Our warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairscovers all expenses, including technicians travel & mileage. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoCertain geographic regions (non-Continental USA, Canada's Far North) are inaccessible for our technicians. In these instances, we can provide service coverage throughout new products to replace any defective items, up to and including replacement of the U.S and Canadafull installation as needed. * 46 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item We offer limited warranty of 3rd party integrated materials (ie locks) of up to 5 years, to match our standard warranty services (repair/replace, covering of all service costs) * 51 What are your proposed exchange and return programs and policies? XXXXX's return policy includes a 15% restocking fee for any items simply deemed "unwanted" after delivery. Exchanges that is supplied require returning of goods will be accepted with our equipment at time of purchase that was part no restocking charges, however the return freight will be the responsibility of the sale (meaning they paid purchasing entity. * 52 Describe any service contract options for it the items included in the initial acquisition price) will be covered by your proposal. DASCO items do not require an ongoing service contract, outside of our warranty services for any defective items. * Table 10: Payment Terms and we will take it up with the supplierFinancing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Our standard Payment terms are Net 30 Days. We accept checks, if necessary. Any items added to the vehicle without our knowledge or approval will not be coveredEFT, and credit cards. *