Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactory. * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty light. * 51 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional cost. Cost is dependent on complexity and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty program. *

Line Item Question Response. 45 43 Do your warranties cover all products, parts, and labor? Yes▇▇▇▇▇▇▇▇▇ Products, Inc. warrants its manufactured products and installation work against defects in material or workmanship. OEM/Component warranties prevail This warranty is not a guarantee that the product will be free of defects. This warranty of our products under normal use and may exceed our standard warrantyservice is limited to replacement or repair at the company's factory, of any parts which are returned to the factory freight prepaid, and upon examination found to be defective. Please refer to EXHIBIT G.1 ▇▇▇▇▇▇▇▇▇ Warranty Policy * 46 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on Please refer to the intended and appropriate use of equipment. Improper use or damage may not be covered under warranty. EXCLUSION section in EXHIBIT G.1 ▇▇▇▇▇▇▇▇▇ Warranty Policy * 47 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. YES * 48 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? We Henderson will provide coverage through warranty coverage/service across the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. United States and Canada * 49 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesPlease refer to section EXCLUSION B.2 EXHIBIT G.1 ▇▇▇▇▇▇▇▇▇ Warranty Policy as follows: Any component or part manufactured by others will carry that manufacturer's warranty, and in no case ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Products, Inc. be liable, either expressed or implied, for warranties in excess of those made by the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactoryoriginal manufacturer. * 50 48 What are your proposed exchange and return programs and policies? Exchange The customer is required to contact our Technical Services & Warranty department at 1-800-359-4970 to obtain an RGA (Returned Goods Authorization) form. All products or parts authorized for return must have the RGA number on all shipping documents and return programs parts labels. Returned parts are provided evaluated by the component supplierTechnical Services & Warranty department as to their disposition. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement Credit will be provided for work performed. Many times issued to the customer within 10 business days of receipt of returned product or parts if defect or reason for return is happy deemed within the warranty policy. Please refer to swap out a faulty part if it is a simple task such as a faulty light. Exhibit G.1 ▇▇▇▇▇▇▇▇▇ Warranty Policy Please refer to Exhibit G.2 ▇▇▇▇▇▇▇▇▇ Warranty Procedure including RGA (Returned Goods Authorization) * 51 49 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional cost▇▇▇▇▇▇▇▇▇ Products Inc offers annual contracts for service, maintenance, inspection, and subscriptions. Cost is dependent on complexity Services offered with RFP are included in our pricing documents. * 50 What are your payment terms (e.g., net 10, net 30)? Cash in Advance or net 30 days after shipment of product or completed installation * 51 Do you provide leasing or financing options, especially those options that schools and component content. Our factory-direct warranties are competitively priced and governmental entities may need to use in order to make certain acquisitions? ▇▇▇▇▇▇▇▇▇ does not have increased in popularity as customers realize the added value of a factory-supported warranty leasing program. However, ▇▇▇▇▇▇▇▇▇ will consider Sourcewell members with financing requirements outside our normally offered terms and conditions. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Sourcewell Members will be provided a quote from the Sourcewell contract. The Sourcewell Member will issue purchase order directly to ▇▇▇▇▇▇▇▇▇ or an authorized ▇▇▇▇▇▇▇▇▇ dealer trained to sell the Sourcewell contract. ▇▇▇▇▇▇▇▇▇ will process PO from either Sourcewell Member or Dealer into a Customer Order. A line item on the Customer Order will indicate the order is related to the Sourcewell contract. Product and upfitting services will be invoiced when products or completed trucks are shipped. All purchase orders, customer orders and invoices are recorded in a Sourcewell Sales Report to track sales activity and administration fees. All documents are retained for audit purposes. Please refer to EXHIBIT F_Payment Terms Q#52_Order Process Flowchart. * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? ▇▇▇▇▇▇▇▇▇ does accept P-card and credit card payments for small purchases classified as $2,000 or less per total order. Large purchases classified as greater than $2,000 per total order require check or money order. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. ▇▇▇▇▇▇▇▇▇ Products Inc pricing model will be a 10% discount off of List Price for the respective RFP. Applicable products made available are included in the ▇▇▇▇▇▇▇▇▇ Products Inc RFP052919 Products and Price List listed by line item for features and options. Complete packages are available and will follow the same discount structure. As ▇▇▇▇▇▇▇▇▇ Products Inc understands our customer needs are always met with a standardized product not included in our product list, there may be similar features/options ▇▇▇▇▇▇▇▇▇ Products Inc can provide with respect to member budget, timeline, and/or quality standards. Any feature or option requested by a Sourcewell Member that is not depicted on these pricing pages is considered nonstandard options. These requests will be valued utilizing the ‘cost plus a percentage' pricing methodology. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NOOur warranties do not contain any usage restrictions or limitations. However there are basic maintenance elements outlined in our product information. We place no usage restrictions. Custom Fire warranties are based on feel this approach is best to provide our customers the intended highest quality warranty service and appropriate use of equipment. Improper use our products without imposing significant worry or damage may not be covered under warrantylimitations to a customer's purchase. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. HoweverYes, we have provided transportation if urgency requiresour costs for these services are included in our warranties. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceNo. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, the OEM We cover warranty prevailsservice for all items included with our systems. Custom Fire will advocate The lone exception is for the end-user whenever an OEM warranty is not satisfactoryrepair of maintenance equipment which requires skilled labor beyond our typical scope. * 50 51 What are your proposed exchange and return programs and policies? Exchange and Our items are generally of a type that would not support a return programs policy without defect. As a testament to our use of high quality components defects are provided by exceedingly rare. A-Turf has an excellent track record in terms of overall product quality. However if upon examination a defective product component is discovered our policy is to replace the component supplier. We stock many sourced components and request defective item at no additional charge to the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightend user. * 51 52 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional costService contracts and maintenance programs are available through our national network of certified installers. Cost is dependent on complexity These items are not included as part of our pricing as they are not required elements of maintaining the products. * 53 Describe your payment terms and component contentaccepted payment methods. Our factory-direct warranties terms are competitively priced flexible ranging from Net 30 to custom terms for government and have increased in popularity as customers realize educational entities. Terms can sometimes be negotiated or extended based on the added value needs of a factory-supported warranty programspecific entities. We also offer financing options to members who require additional access to funding. *

Line Item Question Response. 45 83 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. Yes * 46 84 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use The only restrictions would be "proper usage", for example vandalism or misuse of equipment. Improper use or damage may a product that resulted in a repair would not be covered under warrantycovered, nor would weather damage. In these cases we work with the customer to determine the best course of action. * 47 85 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? NoYes, unless a customer requests a special service. The travel time is usually the responsibility of the end-user. HoweverFor example, we have provided transportation if urgency requiresa decrease in coverage for a price concession, or an overtime service call. * 48 86 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Guam would be the main area we could provide no service and in some cases we have outsourced the work. We will provide coverage through the dealer or the customer's preferred service provider. If none is availablehave a limited presence (as do all elevator companies) in both South Dakota and Maine due to low demand, but this would be discussed with the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized prior to provide warranty servicesigning a contract. * 49 87 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We provide full warranty coverage for other manufacturers as required or outlined in the customer's contract. In many casesfact, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty more than half our service base is not satisfactorymanufacturers other than Schindler. * 50 88 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component provide a service, so this would not be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightapplicable. * 51 89 Describe any service contract options for the items included in your proposal. We offer extended warranties propose multiple levels of coverage, all of which are included in our current Sourcewell contract: - Inspection Only Maintenance - Time and Material Repairs - Full Maintenance (Most commonly "as needed", but also monthly and quarterly if requested) - Custom Maintenance Program * 90 Describe, in detail, your approach to providing both maintenance and repair for your units in service. Maintenance is specific to each unit type based on customer requirements, OEM recommendations, usage, condition, age, and jurisdictional requirements among other factors. Repair is also specific to each unit, and will be discussed with the customer as needed to insure it is meeting the customer's long and short range goals. For example, does the customer want a short-term, yet safe and effective solution that will extend the unit life by 2-3 years...or are they looking for a more substantial upgrade that will improve energy efficiency and extend unit life by 20 years? All options are available to customers and Schindler will collaborate with facility managers to determine the best available approach. For maintenance specifically, ▇▇▇▇▇▇▇▇▇'▇ real-time scheduling tool allows Schindler to place customer requests, local inspection authority work, or 3rd party tasks into our technician's daily work flow. In ▇▇▇▇▇▇▇▇▇'▇ Service Excellence model these additional item are pulled into our technicians Field Link (iPhone app) when they arrive at an additional costa location to complete preventative maintenance. Cost Working through our proprietary service delivery systems, we are the first in the industry to fully integrate all our service technology. tools into one seamless platform. 91 How does your elevator dispatch system adapt to different trafic patterns and peak usage time to ensure optimal performance and user satisfaction? Our product PORT will allow for efficiency in dispatching if installed on new equipment. Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 92 Describe any performance standards or guarantees that apply to your services Our contracts are monitored for members with industry KPI standard to ensure equipment is dependent on complexity and component contentmaintained above A.17.3 code requirements. Our factory-direct warranties are competitively priced and * 93 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) MTBC, Callbacks, Uptime. * Only those Proposer Exceptions to Terms, Conditions, or Specifications that have increased in popularity as customers realize been accepted by Sourcewell have been incorporated into the added value of a factory-supported warranty program. *contract text.

Line Item Question Response. 45 44 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail All of our products, parts and may exceed our standard services carry a manufacturer (materials) and workmanship (labor) warranty; warranty terms vary by specific products. * 46 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and Plug Smart has normal "appropriate use and required maintenance requirements" for all equipment installed to prevent abuse of equipment. Improper use or damage may not be covered under warrantyinstalled equipment and fraudulent warranty claims, but no conditions outside of normal business practices. * 47 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The For one year, Plug Smart's technicians travel time and mileage is usually the responsibility of the end-user. However, we have provided transportation if urgency requirescovered for all warranty claims. * 48 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will There are no geographic regions that we serve (develop/implement projects) for which we cannot provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide a certified technician to perform warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty servicerepairs. * 49 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, Because we are the OEM warranty prevails. Custom Fire will advocate sole source of responsibility for the end-user whenever an OEM equipment, products, and services provided under this contract, we will cover or coordinate all warranty is not satisfactoryservice requests. * 50 49 What are your proposed exchange and return programs and policies? Exchange Plug Smart accepts returns and/or exchanges for any material we sell less shipping and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightrestocking fees. * 51 50 Describe any service contract options for the items included in your proposal. Plug Smart's service programs are highly flexible and always created in consultation with the Client's key stakeholder team. Plug Smart would not expect a customer would need a service agreement in year 1 post construction (due to warranty shake out period). Our ""out-of-the-box"" service programs are outlined in the graphic in the supplemental attachment labeled "Service Contract Options - Line Item 50". * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 51 Describe any performance standards or guarantees that apply to your services In our project methodology, performance standards are defined as the process for ensuring that all project activities necessary to design, plan and implement a project are effective and efficient with respect to the purpose of the objective and its performance. Quality management is not an event - it is a process; a consistently high-quality product or service cannot be produced by a defective process. Quality management is a repetitive cycle of measuring quality, updating processes, measuring, updating processes until the desired quality is achieved. Additionally, on our projects, quality does not mean purchasing the most expensive material or services available on the market. Quality and grade are not the same. A product may be of good quality (no defects) and be of low grade (few or no extra features). With this in mind, our procurement teams are careful when procuring material and equipment as part of and HVAC installation. During the procurement stage, equipment/material providers are required to submit cut sheets, catalogs, references, financial, insurance, warranty, bonding (if required) and other information during the selection process. This information is collected, analyzed, compared, scored, and in most cases, shared with the client if they have an interest to be involved in the selection process. This level of transparency would be provided to Sourcewell members if awarded a contract. * 52 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) The service standards that we use for our material and service selections involve critical items such as past performance, financial viability, warranty/service, references, company history, risk management and other criteria depending on the project. This is the process that we use to ensure that all equipment/material would conform to quality-based project specifications, and provide the client with the best possible value. Examples of quality-based scoring criteria from past scorecards are provided below: • Functionality – Can this equipment/material perform its intended function on the project and behave as expected. • Performance – Can this equipment/material meet or exceed all the performance specifications as defined by project requirements. • Reliability – Does this equipment/material have the ability to perform as intended under normal conditions without unacceptable failures. • Relevance – Is this equipment/material pertinent, applicable, and appropriate based on its intended use or application in the project. • Timeliness – Can this equipment/material be delivered in time to meet project schedules and timelines. • Completeness - Is this equipment/material a complete solution and can it address the entire scope of services in its entirety. • Warranty/Service - Does this equipment/material come with a warranty/service packages consistent with best practices in the industry. * 53 Describe your payment terms and accepted payment methods? Plug Smart has a standard net 30 payment terms. Check, credit card, electronic deposit, or electronic bank transfer. * 54 Describe any leasing or financing options available for use by educational or governmental entities. As part of our partnership with Sourcewell, Plug Smart will help educate and offer Sourcewell members with a variety of financing mechanisms, including financing sources that could be used to finance HVAC improvements and maintenance operations over the term of the contract. We offer extended warranties a full suite of services for financing for up to 15-years of full financing through our financing arm via our banking network. A few examples of these types of financing options include but are not limited to the following: Systems Services Agreement (SSA) A systems services agreement (SSA) is a creative financing approach that is unique to Plug Smart and leverages our experience financing large-scale infrastructure projects. In this program, Plug Smart would design, build, own, and operate the HVAC systems being proposed as part of this project. An SSA agreement would allow for Plug Smart to provide HVAC improvements to Sourcewell members at no cost in exchange for Plug Smart holding a title on all HVAC improvements usually in the form of a ground lease. This program can finance up to 100% of all eligible HVAC measures for Sourcewell Members. Department of Energy Grants The US DoE provides program assistance to Ohio K-12 schools that have the desire to implement energy efficient infrastructure projects including HVAC, building automation systems. Since 2016, Plug Smart has been awarded over $4 million in grants to disperse in K-12 and other market segments up to $225,000 for qualifying projects. As part of this Sourcewell partnership, Plug Smart will make these grant funds available to Sourcewell members. These grants are valued up to $225K for Sourcewell Members. Performance Contract (PC) A performance contract (PC) is a method for developing and implementing energy efficiency projects that fund themselves through the utility bill savings they create. Often times, capital intensive HVAC can be financed using this strategy, especially if the system is integrated with building automation and lighting control systems. As part of this Sourcewell partnership, Plug Smart will make performance contracting services available to Sourcewell members. This program can finance up to 100% of all eligible HVAC measures for Sourcewell Members. Commercial - Property Assessed Clean Energy (C-PACE) Property Assessed Clean Energy (C-PACE) financing is a simple and effective way to finance energy efficiency, renewable energy, water conservation, and most HVAC upgrades to buildings. PACE pays for 100% of a project's costs and is repaid for up to 20 years through a special assessment levied against the parcel. State and local governments sponsor PACE financing to create jobs, promote economic development, and protect the environment. Plug Smart is a solution provider in this program and can assist Sourcewell members in securing financing up to 35% of the stabilized appraised value of the facility. This program can finance up to 100% of all eligible security measures for Sourcewell Members. * 55 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Each Opportunity record that is executed (deemed Closed Won) in our CRM is automatically converted to a Project in the same system. Sourcewell projects and all compliance checklist items will be carried over to the related Project record. As revenue is invoiced and received, our Project reports automatically initiate payment workflows for our Accounts Payable personnel to execute in accordance with the contract. The quarterly reports will be printed and furnished to Sourcewell as a part of this automated process. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Plug Smart will use one of three methods to contract with Sourcewell's members: (i) DBIA 530 standard contract, (ii) AIA A101-2017, or (iii) the most recently published state-specific standard contract. Examples of the two former examples can be found at the links below. We have also attached the DBIA 530 example in the Documents section of this response. DBIA: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/198.71.233.179/▇▇▇.▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/wp-content/uploads/2019/08/DBIA-Contracts-530- Sample.pdf AIA: ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/public/wp-content/uploads/2020/05/Preview_A101-2017.pdf? _ga=2.185980843.327078933.1625085292-2036516647.1625085292 * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Plug Smart accepts the P-card procurement and payment process; we charge an additional cost2.0% for using this process. Cost is dependent * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on complexity all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We will provide product-category discounts (by manufacturer's catalog). For all non-catalog materials and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize services, we will offer HVAC services via the added value of most recent RS Means database pricing with a factory-supported warranty programSourcewell discount. *

Line Item Question Response. 45 48 Do your warranties cover all products, parts, and labor? YesAll our products have their respective quality certifications, tests and factory guarantees. OEM/Component warranties prevail We also have factory support as an authorized distributor of the brands offered which guarantees our customers an immediate response and may exceed our standard warrantyreplacement of equipment in case of any defect. (Authorized dealer letters attached) * 46 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties never limit our client, even if our company must lose money we are based on able to exceed the intended and appropriate use guarantee offered by the factory to always satisfy our customer with any unforeseen event in the quality of the equipment. Improper use or damage may not be covered under warranty. * 47 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The Yes, our technical representative / firefighter is available to travel time is usually to review any issue whether or not within the responsibility warranty of the end-user. However, we have provided transportation if urgency requiresour products. * 48 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through No warranty limits regarding geographic location within the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceUSA. * 49 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesYes, usually we passed the OEM warranty prevails. Custom Fire will advocate for warranties to the end-user whenever an OEM warranty original manufacturer, However, if it is not satisfactorya product that was supplied by our company, we always respond to our customers to maintain maximum customer satisfaction, which is always our priority in this business. * 50 53 What are your proposed exchange and return programs and policies? Exchange According and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessaryfollowing our ISO Quality procees, labor reimbursement will be provided for work performed. Many times we response to the customer is happy to swap out in just a faulty part if it is a simple task such as a faulty lightfew hours with the RMA and replace the Item ASAP. * 51 54 Describe any service contract options for the items included in your proposal. Training course that complements the use of the equipment acquired by the customer. As a cross-selling strategy, we always add some extra items within the sales package offered, such as gloves, tools, other that are for everyday use as a gift to the end user. We always offer extended warranties samples of products and equipment to the customer for them to use and test in the field. This is accompanied by an educational talk about the characteristics of the item that is taking the sample. * 55 Describe your payment terms and accepted payment methods. Wire transfers, Credit Card, Goverment Credit Cards, Zelle, etc. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Net 30 or Net 45 available to the goverment customers. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. No documents. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we are able to accept P-Cards. No extra cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our price list includes the following equipment: NFPA 2018 Self- Contained Breathing Apparatus (SCBA) - 4500 PSI (HIGH PRESSURE) VERSION, CYLINDERS - 4500 PSI (HIGH PRESSURE) VERSION, MASKS, RIT Bags and Accessories, Fill Adapters and Hoses, Mask Accessories, Cleaners, Disinfectants, and SCBA Wash Accessories. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Our price list shows a discount of approximately 38% off MSRP for each item. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Our prices offer a discount as long as the purchase order is for the minimum quantities listed in the Prices List for each item required. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We are able to offer items for any other item that is not listed according to the brand, SKU or model suggested. However it is important to know the quantity required to be able to offer a good discount, for this reason this type of request will be answered with a quotation. We reply and respond RFQ almost Immediately. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Inspections, installations and training can be included free of charge if the customer's order is for a quantity of at least 50 units or more. * 64 If freight, delivery, or shipping is an additional cost. Cost is dependent on complexity cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and component contentdelivery program. Our factory-direct warranties are competitively priced prices already include shipping cost in US or Canada. * 65 Specifically describe freight, shipping, and have increased delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Our prices already include shipping and handling in popularity the USA or Canada. Outside this territory freight will be quoted separately. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Our company has business accounts/contracts with several freight foward agents throughout the United States to storae, consolidate, move and ship cargo to any destination. We also use regular freight forwarders such as customers realize UPS, Fedex, etc. depending on the added value volume of a factory-supported warranty programthe cargo. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? YesOur warranty covers all parts and labor for our units. OEM/Component warranties prevail We do not warranty the chassis, that is done through the chassis manufacturers and may exceed our standard warrantytheir dealers. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate Our warranty covers all normal use of equipmentthe unit. Improper use or damage may Wear items, such as sewer hose, nozzles and vacuum tubes are not be covered under our warranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The We cover travel time under warranty if the unit is usually the responsibility not drivable because of the end-user. However, we have provided transportation if urgency requiresour system. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We Super Products will provide coverage through not sell any equipment into an area or country that we cannot support that equipment in. As stated, we would unable at this time to service equipment in the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceNorthwest territories of Canada. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, Super Products passes on the OEM warranty prevailsof the chassis. Custom Fire will advocate for We warranty everything we assemble. Some warranty determinations or technical help on the end-user whenever an OEM failure may be made by our suppliers. All warranty is not satisfactoryadministered by our dealers and Super Products. * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component All requested warranty parts must be returned within 30 days of the failure if requested by Super Products for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightrepair or replacement. * 51 Describe any service contract options for the items included in your proposal. Most of our dealers offer service and maintenance contracts. This can be monthly, quarterly, or annually. They are customized by the end user and the dealer. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services Super Products starts with a checklist that follows a unit down the assemble line. There are over 600 checks and sign offs before the unit enters final inspection. In final inspection we test every unit for 16 hours. We then run each unit at operating pressure and vacuum for an hour to confirm proper operation. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We use KPIs to track our manufacturing. At the highest level, we are tracking: - Safety - Quality, number of defects on a line - Warranty, with a planned 24-hour turnaround - Cost, materials and labor * 54 Describe your payment terms and accepted payment methods? Super Products standard terms are XWORKS Factory. We accept wire transfer, check, and ACH for payment. We can offer extended warranties special terms to your members on request. * 55 Describe any leasing or financing options available for use by educational or governmental entities. We use Leasing 2: Municipal Leasing for our customers. They offer a variety of options. We can configure any term of payment plan required. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We have a standard order confirmation form with a description of equipment ordered including all loose parts. This document is then converted to a manufacturing order for the equipment build. This takes any mistakes out of the proses because we utilize the same document for the customer and manufacturing. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do not accept P-cards for equipment purchases. We do accept them for parts and service. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Super Products is offering a 5% discount for all Sourcewell members. This will apply to all equipment purchased though this contract. We have uploaded a complete pricing document. All prices are quoted in USD. * 59 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. We are offering a 5% discount from MSRP 2022 in USD. * 60 Describe any quantity or volume discounts or rebate programs that you offer. We have priced the volume discount into the Soucewell price list for all members. The discount is 5% from MSRP. * 61 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Super Products will supply a customer quote for any options or special requests as required. In the current market with material costs changing almost daily, on demand quoting must be done. * 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Super Product does not include tax in proposed pricing. All training is included for the first time on delivery. Some of our dealers could have predelivery costs that would be pasted on to your members. In most cases that can be done at the factory, so there is no extra charge. * 63 If freight, delivery, or shipping is an additional cost. Cost is dependent on complexity cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty delivery program. Freight is calculated from Milwaukee, WI to the destination city, $2.80 per mile. * 64 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Freight is calculated at the time of order for any location. Ocean freight and customs charges would have to be calculated along with any taxes or dotes at the current rate at the time of the order. Canada pricing is in USD. * 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do not offer any unique delivery options for our equipment. It must be driven or loaded on a ship due to size. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes, our warranties cover all products, parts and labor. OEM/Component warranties prevail and may exceed our standard warrantyThe only specific items not covered are wear parts. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NONo warranty exists if unauthorized alterations have been made by the owner or user, or the stated capabilities of machine are exceeded. We place There are no usage restrictions. Custom Fire warranties are based on The warranty is for one full year after the intended and appropriate use of equipment. Improper use or damage may not be covered under warrantyequipment is delivered. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually Yes, all technician expenses are covered under the responsibility of the end-user. However, we have provided transportation if urgency requireswarranty. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselvesCemen Tech employs a group of knowledgeable and well-traveled technicians who cover all 50 states and Canada. In many casesaddition to OEM support, the customer's in-house mechanics have been authorized to provide warranty serviceour equipment is backed by localized customer service through a network of domestic and international dealers. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesComponents used in Cemen Tech products but manufactured from a third party, known as suppliers, will be included in our warranty. Cemen Tech will facilitate any warranty issues between the OEM warranty prevailscustomer and supplier (or OEM). Custom Fire Warranty coverage will advocate for be decided after the end-user whenever an OEM warranty is not satisfactorysupplier has reviewed the components. * 50 51 What are your proposed exchange and return programs and policies? Exchange Products offered by Cemen Tech are highly engineered solutions; however, if within the first 90 days of operation the unit does not perform to customer expectations, Cemen Tech will take the unit back and return programs are provided by the component supplieroffer a full refund. We stock many sourced components This is our Performance Guarantee and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightavailable on all Cemen Tech solutions. * 51 52 Describe any service contract options for the items included in your proposal. We A 1-year limited warranty is included with the purchase of any Cemen Tech product. Customers will have the option to purchase an extended 2-year warranty during the initial purchasing process if they choose. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Performance Guarantee - If within 90 days of operation the unit does not perform to expectations, Cemen Tech will take the unit back and offer extended warranties at an additional costa full refund. Cost Cemen Tech is dependent on complexity and component content. Our factory-direct warranties are competitively priced and have increased the only manufacturer in popularity as customers realize the added value of volumetric industry to offer a factory-supported warranty programfull refund warranty. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesThe offerings proposed for this contract in Category 2 and Category 3 are managed services, therefore all required maintenance and configuration of the solutions will be included at no additional cost throughout the duration of the service. OEM/Component warranties prevail As long as the service is under contract, all maintenance and may exceed our standard warrantysupport not considered enhancements will be guaranteed. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NOOur service/warranty does not apply to any non-conformance caused by the Member's misuse, alteration, or modification of the provided platform or software, or any other cause beyond the control of CAI. We place no usage restrictions. Custom Fire warranties Since the Category 2 and 3 services are based on managed services, day-to-day operations of the intended service will be executed in conjunction with both CAI and appropriate use of equipment. Improper use or damage may not be covered under warrantythe member. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually If the responsibility Member notifies CAI of any non-conformance of the endprovided service, CAI will cover the expense to promptly correct such non-user. However, we have provided transportation if urgency requiresconformance as is part of the overall service offering and will be described in future contracts with each respective member agency. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? CAI will fully support all geographic areas of Sourcewell participating entities. We will provide coverage through the dealer or the customer's preferred service provider. If none is availablehave a nationwide presence as a company, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceand we are fully confident we can meet and exceed requirements across Participating Entity geographic locations. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesCAI's offerings for Categories 2 and 3 are managed services in partnership with OEM software providers. As mentioned in the answer for Question 46 – as long as the service is under contract, the OEM warranty prevails. Custom Fire all maintenance and support not considered enhancements will advocate for the end-user whenever an OEM warranty is not satisfactorybe guaranteed. * 50 51 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by does not apply to the component supplier. We stock many sourced components CAI services for Category 2 and request the faulty component be returned 3 being proposed for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightthis contract. * 51 52 Describe any service contract options for the items included in your proposal. Additional contract options are not required for the services we are providing in Category 2 and 3; however, based on respective need of the member agencies, CAI will work to ensure required options are added per respective laws/guidelines at the member level. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our solution operates with service level objectives (SLOs), please see the answer for Question 54 below. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Below is a list of the most common Service Level objectives (SLOs) we see with our clients today. Our goal with our clients is to manage our effectiveness as a vendor in preventing and being responsive to security events as needed, as well as measuring the availability of the platforms which protect our clients' digital assets. Incident/Problem SLOs • Urgent or Priority 1 Incident Response Time: < 1 hours • High or Priority 2 Incident Response Time: < 2 hours • Medium or Priority 3 Incident Response Time: < 7 hours • Low or Priority 4 Incident Response Time: < 24 hours • Security Incident Containment Time: < 4 hours • Security Incident Resolution Time: < 72 hours * Security Platform/Service SLOs • Security System/Platform Availability: > 99.9% • Patching: > 99.0% • Service Requests (within the allotted time): > 98.0% We offer extended warranties at an additional costwill work with each individual member to adjust SLOs, as needed, based on their respective needs/requirements. Cost is 55 Describe your payment terms and accepted payment methods. CAI's standard payment terms are net 30. However, we understand that Sourcewell Participating Entities may have differing requirements for payment terms and therefore we are flexible, dependent on Entity purchasing guidelines or requirements. Payment terms will be finalized in each Participating Addendum. CAI prefers electronic payment, to ensure accuracy and expedite the process. However, we can accommodate payment by check should it be required or necessary in unusual circumstances. We can also accept P-card, and ACH payments. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Not applicable to the services we are proposing. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The CAI team does not have standard forms for Category 2 services due to the highly customized nature of the offering. We will work with each member to tailor the service around their respective needs for Category 2 services. Within Category 3 services, there is a standard order form pertaining specifically to license purchases. The order includes required terms and conditions from ServiceNow that are to be signed by the member during the license purchase process. The order form has been included as Attachment E Category 3 License Order Form. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. CAI can accept the P-card procurement and payment process. Fees will apply in the use of the P-card. We will work with each Sourcewell Participating Entity to understand their procurement guidelines and how the guidelines apply to transactions under the Sourcewell Contract. Applicable P-card fees will be resolved in the Participating Agreement. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Category 2 CAI takes a consultative approach to the managed detection and response (MDR) offering due to the complexity of each Member's specific environment. Due to the variability of the environments of each Member we have structured the pricing with a series of discounts for the total amount of the annual contract value (ACV). Final pricing for each Member agency at the participating addendum level will be constructed based on specifics for each Member environment. As described throughout this response, the MDR solution is modular in nature and component contentcan be customized to fit the needs, maturity, and budget of Member agencies. Additional discounts will also be applied to Members that sign up for multi-year contracts. The cyber services presented that are ancillary and complementary to the MDR solution, i.e., penetration testing, assessments, roadmaps, etc., will be derived from the provided rate card included in Attachment A Category 2 Pricing. These services can be completed via a time and materials (T&M) or fixed price basis at the discretion of the Member entity. We will confer with each respective Member on needs and approach. The tiered discounts by ACV will also apply to the ancillary and complementary cyber services. Category 3 CAI's managed solution for Category 3 includes services leveraging the ServiceNow platform. We have provided a detailed rate card for roles needed to provide the service. These services can be completed via a T&M or fixed price basis at the discretion of the Member entity. Tiered discounts will apply based on the ACV of services, not including license pricing. Additional discounts will be applied to Members that sign up for multi-year contracts. We have also provided respective ServiceNow license pricing from the current GSA schedule pricing for ‘not to exceed' prices. For Category 3 license pricing, there will be additional spot discounts at the Member level with respect to the size and needs of that individual Member. * Our factoryservices rates and discussion on licenses are included in Attachment A Category 3 Pricing. These rates can be leveraged for IT Asset Management and complementary services, leveraging the ServiceNow platform. Services include implementation, day-direct warranties to- day operations, and support/enhancements. Additionally, CAI offers Members the ability to purchase ServiceNow and the applicable licenses to run the entire platform, enabling full integration of end-to-end IT operations. ServiceNow Ancillary and Complementary Services include, but are competitively priced not limited to: • ITAM – IT Asset Management • ITOM – IT Operations Management • ITSM – IT Service Management • SPM – Strategic Portfolio Management • HR – Human Resource Case Management • SecOps – Security Case Management • CSM – Customer Service Management Final pricing for each Member agency at the participating addendum level will be constructed based on specifics for each Member environment for implementation, operations, and have increased in popularity as customers realize licensing. As described throughout this response, the added value ServiceNow platform has many ancillary and complementary services to ITAM. The solution can be customized to fit the needs, maturity, and budget of a factory-supported warranty program. *Member agencies.

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesWarrant issue inquiries are seamlessly taken care of by our trusted customer service team. OEM/Component warranties prevail and may exceed Our dedicated team assists our standard warrantycustomers through every step of the process in order to ensure customer satisfaction. Ultimately, warranty issues are requested by the manufacturer, to be brought to them, where they solve warranty issues internally. We will assist with this process. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire Manufacturer warranties are based on the intended and appropriate use of equipment. Improper use typically specify warranty restrictions or damage actions that may not be covered under cause a voided warranty. Our customer service team uses effective communications between customers and end users. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-userTypically, uniform warranties do not require a technician. However, we have provided transportation if urgency requiressuch an instance arises, Courage Tactical will go above and beyond in providing excellent customer care. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We In general, uniform contracts do not require service technicians. In the rare case a problem arises that may require one, Courage Tactical will provide coverage through solutions for the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceend user. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesWarranty issues are typically requested by the manufacturer, the OEM to be brought to them, where they solve warranty prevailsissues internally. Custom Fire We will advocate for the end-user whenever an OEM warranty is not satisfactoryassist with this process. * 50 51 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessaryProducts purchased from Courage Tactical come with a 365 day satisfaction guarantee. If necessarythe gear you ordered is not quite what you had in mind, labor reimbursement you can return the item for an exchange or a refund on the purchase price (excluding shipping) within 365 days from the date of purchase. For all returns that arrive damaged, or materially different than what was described on our site, we will provide a return label. All returned items must be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightin perfect unused condition, with all components, complete with original packaging. * 51 52 Describe any service contract options for the items included in your proposal. Courage Tactical will perform customization, alterations, hemming, patchwork, screen printing, embroidery, and hands on product training, if the order meets our threshold of $100,000.00. Courage Tactical offers free consulting for footwear with any uniform purchase. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services (product longevity or wear- resistance). The uniforms offered in this RFP are built to the highest standards, bby industry recognized manufacturers with over 200 years of combined research and development. Our products offered are industry leading. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, we will ensure the end user has their issue taken care of in a timely, and professional manner. * 54 Describe any service standards or guarantees that apply to your services (repairs, cleaning turnaround times, etc.). Courage Tactical has best in class communication standards. We will appropriately communicate lead times, build times, and product information. We offer extended warranties at subject matter expertise for all brands we are offering in this RFP. * 55 Describe your payment terms and accepted payment methods. Courage Tactical accepts the following payment terms: Net terms, Credit Card, ACH, Wire, and check. * 56 Describe any leasing or financing options available for use by educational or governmental entities. We will offer financing on PO's greater than $50,000.00 if the agency/end user passes our financial background check. Financing incurs an interest charge that is negotiable. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon placing an order, customers receive an emailed order acknowledgement, confirming the details of their order. Once the product is shipped, customers will receive an invoice with line item details, and other standard information. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional costcost to Sourcewell participating entities for using this process? We do accept P-card purchases. Cost is dependent There are no additional costs involved. Any P-card micro purchase over the standard $10,000 limit will be subject to our approval. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on complexity and component contentall of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our factory-direct warranties are competitively priced pricing model is line item specific and have increased is based on multiple factors. Please see the attachment in popularity as customers realize the added value of a factory-supported warranty programdocument upload section. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesThe manufacturer's warranty typically covers products and parts sold by White Cap. OEM/Component warranties prevail For any services we provide, which would be on a rare occasion only, we typically attempt to have the service provider provide an industry standard warranty, and may exceed our standard we will assist the Sourcewell Member in enforcing such warranty. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use Our restrictions or damage may not limitations that adversely affect coverage would be covered under warrantyimposed by our manufacturers. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requiresAny expenses covered by a warranty would be dictated by our manufacturer. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will To the extent our manufacturers provide a certified technician to perform warranty repairs, any limitations on geographic coverage through the dealer or the customer's preferred service providerwould be dictated by our manufacturer. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceService would be dictated by our manufacturer. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesFor items made by other manufacturers, which are the OEM bulk of the items White Cap offers, warranty prevails. Custom Fire will advocate for issues are typically passed on to the end-user whenever an OEM warranty is not satisfactoryoriginal equipment manufacturer. * 50 51 What are your proposed exchange and return programs and policies? Exchange We will make every attempt to be flexible and accommodate the Sourcewell Member while following our general returns guidelines below: STANDARD RETURN POLICY Open Net 30 No restock fees will be applied to any standard product that is in good resell condition. Special orders are normally not returnable, unless the product is incorrect due to a mistake made by an employee of HD Supply White Cap. If an exception is made, a restock fee may apply. Cash Sales All cash sales require a receipt to receive a refund for product returned to the store and the following guidelines must be followed. Power tools bought within the 30 day period prior to the return programs are provided by the component supplier. We stock many sourced components and request the faulty component can be returned for reimbursementany reason, used or not, except gas and pneumatic tools, which require a vendor inspection to ensure user error was not an issue. Call tags Other items must have the appearance and ability to be sold as new. There are provided when necessaryno refunds on specials, unless the product is incorrect due to a mistake made by an employee of White Cap. If necessaryA restocking fee may apply. For refunds over $250.00, labor reimbursement a check from HD Supply Holding's corporate office will be provided for work performed. Many times issued to the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightSourcewell Member. * 51 CASH REFUNDS WITHOUT A RECEIPT All refunds without a receipt must be approved by a Branch Manager of HD Supply White Cap. With the manager's approval, all items on a cash refund without a receipt will be refunded at the same amount as White Cap's cost and subject to a 20% restock charge. 52 Describe any service contract options for the items included in your proposal. N/A – There are no service contract options for the items included in our proposal (“on call”, retainer, etc.). * 53 Describe your payment terms and accepted payment methods. Net 30 Credit Terms or Cash Payments (Cash, Check. Credit card). We offer extended warranties at an additional costmake it extremely easy for our Sourcewell members to set up new accounts whether they prefer credit or cash options. Cost is dependent on complexity and component contentMany Sourcewell members are now also issuing White Cap BPAs (Blanket Purchase Agreements) for day-to-day business tied to our Sourcewell contract. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value * 54 Describe any leasing or financing options available for use by educational or governmental entities. White Cap does not normally provide any financing or leasing options with exception of a factoryfew manufacturer programs. We actively promote our Sourcewell partner NCL Government Capital for this requirement. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. White Cap is attaching a standard quote form, a standard order form, and a standard proof of delivery form that we are currently using with our Sourcewell customers. Please note that the Sourcewell member name and number along with our contract number is clearly listed for any audit purposes. * 56 Do you accept the P-supported warranty programcard procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. No additional cost to our valued Sourcewell members. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering Sourcewell members a White Cap list less discount price offering for our entire catalog. We feel that this pricing model is the most clear, easiest to use and certainly the best value for our Sourcewell members. This model also allows White Cap to be able to better manage our contract pricing through high inflationary periods like we are experiencing today. *

Line Item Question Response. 45 44 Do your warranties cover all products, parts, and labor? YesAll Land Pride products carry a minimum one year warranty on parts and labor. OEM/Component For any product sold to be used in a rental activity, the warranty is 6 months on parts and labor. Some products carry extended warranties prevail and may exceed our standard warrantyon various components. * 46 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no No Land Pride Products carry such usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warrantylimit. * 47 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? NoOn-site repairs are covered by Land Pride under warranty. The For in-shop repairs, the product owner is responsible for travel time is usually and delivery to and from the responsibility of the end-user. However, we have provided transportation if urgency requiresdealership. * 48 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. No * 49 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesLand Pride will warranty any component that has been manufactured by another vendor where the sole purpose of that component was to have a working function on a Land Pride Unit. Any component that has not been authorized/purchased/manufactured/ or installed by Land Pride will not carry any form of warranty by Land Pride. If a component is added after the sale, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty and is not satisfactorypart of the original unit, there is no warranty for that component and may result in the voiding of the unit's overall warranty. * 50 49 What are your proposed exchange and return programs and policies? Exchange and In most cases, the product being ordered is being built for the Sourcewell customer. As such, return programs are provided of the item will generate a restocking fee of 20% plus freight. Returns will be handled by the component supplierWhole goods Order Desk. We stock many sourced components The return process is started by a phone call to Land Pride. A whole goods coordinator will issue an RGA (Return Goods Authorization) and request the faulty component provide shipping information. Sourcewell customers will be responsible for return freight and unit shall be returned for reimbursementin new condition to the manufacturing plant of origin. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightReturns should and would happen very infrequently. * 51 50 Describe any service contract options for the items included in your proposal. We offer extended warranties None * 51 Describe your payment terms and accepted payment methods? 10th Prox. of 2nd Month * 52 Describe any leasing or financing options available for use by educational or governmental entities. Financing options exist through Kubota Credit Corp., Sheffield, and Yard Card (for Canadian Customers). Leasing options exist through Kubota Leasing. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Land Pride prefers that the order process work in the following manner: Sourcewell customer contacts either Land Pride or an authorized dealer for a quote. Equipment is quoted to the customer. Sourcewell member issues PO to authorized Land Pride dealer. Dealer orders product or uses one that is in their inventory. Land Pride dealer invoices customer, and customer pays Land Pride dealer. Land Pride invoices authorized dealer, and dealer pays Land Pride. Unit is shipped to dealer, for set up, warranty registration, and delivery. Authorized dealer delivers product to customer. Land Pride records payment for quarterly reporting. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Land Pride National Accounts Manager will use the standard quoting template when quotes are needed for Sourcewell customers. The selling dealer will utilize this form to fully explain the cost of the product with the desired options from the customer. * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Not at this time. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Land Pride provides all dealers an E-Price Book with List Prices on Dealer Access, which is a dedicated webpage for Land Pride dealers. They can not only find list pricing, but all of our dealer programs. Pricing is shown based on single units if no options exist or as a base unit with individual options priced separately. Sourcewell Members will be provided "List Price" with a percent-off-list discount based on model ordered. For example: A BB2572 Box Scraper offers a unit list price of $1,618 with no options available. Land Pride offers 25% off list for this unit. Sourcewell Member Price would be $1,213.50. An RC5715 Rotary Cutter offers a base list price of $17,680. Options for tires, axles, driveline, guarding, deck rings, and hitch increase the list price to $24,690. Land Pride offers 32% off list for this model. Sourcewell Member price would be $16,789.20. Discounts to Sourcewell Members will be based on percent-off list prices. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Land Pride offers the following discounts off list prices for Sourcewell Members: Compact Drills/No-Till Drills - 17% off List Price Folding Rotary Cutters - 32% off List Price (40 Series and larger) All other Land Pride Products - 25% off List Price * 58 Describe any quantity or volume discounts or rebate programs that you offer. Quantity discounts exist on purchases of 10 or more like models and need to be addressed on a case-by case basis. Sourcewell Members must contact Land Pride for pricing on 10-unit orders. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Land Pride makes every effort to meet the needs of our customers. If special requests are made for Sourced Products or Non-Standard Options, Land Pride would reserve the right to provide a quote to the Sourcewell member for the product. If the quote is acceptable, a PO would be issued and the sale would proceed. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Set up cost is the only charge outside of the list price other than delivery that is part of the cost to purchase a Land Pride product. The set up charge is proposed by the Land Pride authorized dealer and approved or changed by the Land Pride National Accounts Manager. This is closely monitored for correct cost based on product being purchased. * 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Sourcewell customers will receive free freight from Land Pride to the dealership in which it is being delivered unless the product is a drill, No-Till Seeder, or DH7100 Series disc. If the customer needs their product sooner than when it would be delivered on a Great Plains truck they can utilize an LTL carrier which would carry a cost. Cost Typically there will be a delivery cost from the dealership to the purchasing entity. This is dependent on complexity cost is set by the authorized dealer, and component contentis monitored by Land Pride. Our factory-direct warranties * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Land Pride has 3 dealers in Alaska and 2 in Hawaii. We also have one dealer in Puerto Rico. Other locations are competitively priced serviced by Great Plains International. In most cases the dealers work with a Freight Forwarding company. Land Pride is responsible for delivery of the equipment to a coastal location, and have increased the dealer's Freight Forwarder handles the shipment from that point. * 63 Describe any unique distribution and/or delivery methods or options offered in popularity as customers realize your proposal. Land Pride's sister company, Great Plains, has a trucking fleet which consists of 75 tractors and 140 trailers which can be dispatched to pick up and/or deliver anywhere in the added value of a factory-supported warranty programUnited States. *

Line Item Question Response. 45 43 Do your warranties cover all products, parts, and labor? YesWe offer our customers an Unconditional 100% Satisfaction Guarantee on the products we sell. OEM/Component warranties prevail and may exceed our standard warranty. The vast majority of what we sell doesn't require service, while the remainder is user-serviceable (replacing a net on a soccer goal) * 46 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the Our Unconditional 100% Satisfaction Guarantee applies to products that were used for their intended and appropriate use of equipment. Improper use or damage may not be covered under warrantypurpose. * 47 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. Not applicable * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. * 49 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesIf we sold the product to the customer, and there is a warranty claim with the OEM manufacturer, we generally resolve the warranty prevails. Custom Fire will advocate for claim with the end-user whenever an OEM warranty is not satisfactorymanufacturer on the customer's behalf. * 50 48 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessaryoffer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If necessarya product we sold fails to perform as advertised when used as intended, labor reimbursement will be provided for work performedwe most commonly replace the product or refund the purchase price. Many times In certain situations where it is more appropriate, we provide replacement parts to the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightinstead of replacing the entire product. * 51 49 Describe any service contract options for the items included in your proposal. None * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes Schools and other publicly funded agencies are automatically extended cr required. We offer extended warranties lease and financing options for the purchase of capital items through a third party. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. We will use a price code on orders from customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- ca materials (if applicable) in the document upload section of your res Line item discounts of 11% off our current published price on most items. Lin Product" (designated with a special red "G" logo in our catalog and websites Other items may have other discount levels. See our price proposal for further details. Our published price on products typically changes annually, and rarely a product or group of products changes price more than once during the year due to changes in material costs or other factors. In those situations, the Sourcewell Contract discount would be applied to the most current published price. Our published prices for U.S. customers are in U.S. dollars. Our published prices for Canadian customers are in Canadian dollars. * 55 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 11% off our current published price on most items, 3% off the published price of our exclusive "Only From Gopher" products (designated with a special red "G" logo in our catalog and websites) , and certain other items may have other discount levels. * 56 Describe any quantity or volume discounts or rebate programs that you offer. Rebates of the following amounts will be provided to those customers based year: 1% rebate on sum of orders whose total is between $10,000 and $2 Rebates are paid in the same currency in which the invoices were paid. * 57 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We can easily procure and supply products that we don't normally stock from our existing suppliers. In those situations, we would calculate a published price for the product according to the same method we calculate the published prices on other items from that supplier. Then we would apply the Sourcewell discount to arrive at the Sourcewell customer's final price. * 58 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Any sales tax required to be collected will be charged according to the laws of each taxing authority and the tax-exempt status of each customer. * 59 If freight, delivery, or shipping is an additional cost. Cost is dependent on complexity cost to the Sourcewell Member, describe in detail the complete freight, shipping, and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty delivery program. Orders that ship by parcel method from our warehouse using our standard delivery method to any of the 48 states will ship with no additional shipping charges. Orders that ship by truck to any of the 48 states will have 10% of the merchandise total added to the order as the shipping charge. If the shipping location has no loading dock, and the order requires shipment by truck, a liftgate-equipped truck is required for delivery and an additional $90 is added to the cost of shipping. Customers can opt to have orders that ship by truck delivered to a particular location in their building (Room of Choice delivery") for an additional $349 We can immediately quote the additional cost for expedited or overnight shipping to a customer at the time of their order. * 60 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Parcel shipments to Alaska, Hawaii and many Canadian addresses will have 17% of the merchandise total added to the order as the shipping charge. Parcel shipments to parts of Canada identified as "Remote Locations" by Fed Ex will have shipping charges calculated at the time of the order. Truck shipments to Alaska, Hawaii and Canada will have shipping charges calculated at the time of order. * 61 Describe any unique distribution and/or delivery methods or options offered in your proposal. Orders for stocked products received by 4PM CST are packed and shipped the same day. Because of our location, the majority of orders for stocked products shipping by parcel within the 48 states arrive to the customer 2 business days after the order is shipped and 95+% arrive within 4 business days. We strive to ship the customer's order complete one time for their convenience. We are happy to consolidate multiple orders into a single shipment or to divide and deliver a single order to multiple locations. We use over-engineered shipping materials and methods, including high- crush strength boxes, properly packed and filled boxes with no voids, and extra packaging (like shrink-wrapping or wooden crating as needed) to ensure product arrives undamaged to the customer. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? YesOur standard warranty covers all products, parts, and labor involved with repairing or replacing defective components/poor workmanship for one year. OEM/Component warranties prevail An extended limited warranty exists on major structural components for up to 60 months. Disassembly in the field to remove a product from a truck and may exceed ship a component to our standard warrantyservice center for warranty consideration is typically not covered. If the manufacturer's warranty coverage is applicable, then shipping costs for the product will be reimbursed. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warranty. No * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. Yes * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. None * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, The original equipment manufacturer is the OEM initial and primary warranty prevailsfor all equipment. Custom Fire EZ Liner will advocate for be the end-user whenever an OEM source of the initial inquiry or claim. We will guide and assist the customer to assure they receive responses and resolution to any warranty is not satisfactoryissues regardless of the source. We ask that all customers buying from this contract contact our Customer Support Manager first. * 50 What are your proposed exchange and return programs and policies? Exchange and Contact our Equipment Service group. Depending on the exchange, return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessaryor repairs required, labor reimbursement Customer Support will be provided for work performed. Many times the customer is happy to swap out handle it directly or recommend a faulty part if it is a simple task local contact such as a faulty lightchassis dealer, pump repair facility, etc. EZ Liner provides customers with manufacturer names and numbers for each major component used on the striper. This assures the end user has other alternatives that can be independent of EZ Liner for parts and service. The products offered and delivered under this contract are primarily custom engineered and manufactured to customer provided specifications so most often exchanges rarely occur. Instead, we work with the customer to assure the equipment meets performance requirements and specifications. * 51 Describe any service contract options for the items included in your proposal. Available upon request on a quotation basis. Services are performed either in the field, or at the corporate service center by professional, experienced services technicians. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services Our promise to the customer is to provide products that are defect free, when they want it, with a smile, and to make ownership, operation, and maintenance EZ (in everything we do). A year warranty covers all of our products and services, structural defects caused or created by the OEM are covered beyond 1 year. We offer extended warranties at will always support the customer to achieve consistent equipment operation and performance. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We have a corporate tracking system in our ERP system to properly measure any defects that are identified in the internal testing process, during the in-field training of equipment, and based on post- delivery customer evaluation (satisfaction survey). We also establish and monitor KPI's for our product quality, on-time delivery, customer satisfaction, and overall company performance. Corrective actions are issued for non-conformance. The customer satisfaction survey asks questions of our customers on how responsive and helpful our team was through the process. We track our own employee turnover, safety, and employee engagement. Finally, to assure quality workmanship we have internal training plans and goals along with employee retention initiatives. All of these focus our organization on achieving leading operating performance and customer satisfaction. * 54 Describe your payment terms and accepted payment methods? Net 30. We accept Check, Wire Transfer, ACH, Credit Cards, and P-Cards. * 55 Describe any leasing or financing options available for use by educational or governmental entities. Municipal leasing and other finance options are made available to educational or governmental entities by working with other Sourcewell awarded vendors specifically involved in leasing of equipment, as well as through our own internal contracted leasing company, AFN (American Financial Network, Inc. dba Bankers Equipment Leasing), serving the following: •States, Counties and State & County Agencies •Cities, towns, villages or other municipal entities •Subdivisions of State •Public Education •Volunteer Fire Departments * 56 Describe any standard transaction documents that you propose to use in connection with an additional costawarded contract (order forms, terms and conditions, service level agreements, etc.). Cost is dependent Upload a sample of each (as applicable) in the document upload section of your response. We have an ERP system (Global Shop) which requires standard operating procedures. We have defined business systems in place for the entire product realization process, financial terms and conditions, production planning and scheduling, procurement and inventory control. Additionally, we are in development on complexity the next generation of product realization utilizing some advanced software that will improve and component contentsimplify our design, quote, to manufacture processes. Currently we use an extensive design questionnaire (see uploaded section) and Solidworks modeling in conjunction with the ERP system in the process. Our factoryDesign & Bid Project Managers manage the process and are the point of contact for customers when developing specs, budget figures, and quotes. Orders are usually received electronically, and an order confirmation is sent to the customer with supporting documents and delivery dates. * 57 Do you accept the P-direct warranties card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we now accept the P-card procurement and payment process. There is no additional cost extended to the customer for this. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our pricing model is based on a product category discount. We provide discounts (stated as a %) off our manufacturer's suggested retail pricing for each piece of equipment, parts, and service based on the categories. In addition, we allow the customers to select from pre-priced options, offered at discounted prices, to ‘customize' their equipment to their specific requirements or performance expectations. Sourcewell has seen increasing volumes of purchases from EZ Liner/VTS so we are competitively priced able to offer more significant discounts for this next contract period. All fo the proposed pricing and have increased discount schedules are provided in popularity as customers realize the added value of a factory-supported warranty programdocument upload section. *

Line Item Question Response. 45 48 Do your warranties cover all products, parts, and labor? Yes, SportsArt has standard warranties inclusive of parts and labor. OEMThis may vary by the product. Our standard warranty includes normal wear and tear as well as wear items. We do have optional extended warranty packages available that can be reviewed as needed. Please see detailed warranty card for specific details: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/wp- content/Component warranties prevail and may exceed our standard warranty. uploads/documentation/Cardio%26Strength_Warranty_ENG.pdf * 46 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NOOur product portfolio is very large and encompasses many different markets. We place no usage restrictions. Custom Fire Our product warranties are based on broken down by the intended category of the product and appropriate use then the setting it is going in to. Overall we offer to this day one of equipmentthe best, inclusive warranties, without part limitations and coverage of normal wear and tear items in the industry. Improper use If ever needed we can offer an extended labor or damage may not an extended labor and parts warranty should it be covered under warrantydesired. * 47 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time Our labor warranties do cover a trip charge and labor rate that is usually the responsibility of the end-user. However, we have provided transportation if urgency requiresagreed upon with our technicians in order to support our customers. * 48 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We SportsArt has a wide reaching network of over 1100 technicians many whom have the ability to cover remote areas. However, in the instance that there is a situation where there is not a tech available we will provide coverage through reach out to the dealer next closest tech to make arrangements or the customer's preferred service provider. If none is available, work with the customer may provide warranty service themselves. In many cases, independently to resolve the customer's in-house mechanics have been authorized to provide warranty serviceissue. * 49 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, If the OEM warranty prevailsitem(s) are on a SportsArt proposal and are a third party item not manufactured by us we will facilitate the necessary arrangements in order to assist. Custom Fire will advocate for the end-user whenever an OEM warranty Our ultimate goal is not satisfactory. * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times to make sure the customer is happy to swap out a faulty part if it is a simple task such as a faulty light. * 51 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional cost. Cost is dependent on complexity supported and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty programtaken care of. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warranty. o yes * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. o yes * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. o No * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactory. o yes * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessaryo ADS prides itself in manufacturing 95% of our inventory. If necessaryan exchange or return needs to be done, labor reimbursement we will be provided can make this process happen with in 24-72 hours of written notice. Once we receive the notice, the COO approves it, our fleet manager pulls out the next unit to finalize for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightdeployment. * 51 Describe any service contract options for the items included in your proposal. o ADS has a longstanding relationship with DHS providing these same requirements on a larger scale at the ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Station since 2014. Our equipment and staff provide a necessary function at this station in maintaining clean and sanitary conditions and fresh laundered clothing for detainees. We offer extended warranties are fully prepared to expand these services to the additional proposed locations throughout the Rio Grande Valley. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services o ADS always guarantees our services and our fleet. Our performance standards are above the competitions. We strive to have the highest standards in the industry with a * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) o Total quality management to ensure 100% satisfaction guaranteed. ADS has operated for the past 30 years without a default for service. We only employee and operate with the highest of standards through proper training and random job site inspections while incorporating other quality control plans. * 54 Describe your payment terms and accepted payment methods? o Net 30, we prefer wire/ach transactions. o Credit Cards are not accepted. * 55 Describe any leasing or financing options available for use by educational or governmental entities. o All of our units can be leased for, a minimum, of 7-day increments. We do not have financing options, at this time. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. o Printed for review * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? o no * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. o The price on the catalog schedule is already discounted over 10% from standard market rates. o Pricing is based on per person per day rates. For example, 14.67 is the per person rate per day for restroom trailers based on 250 PAX (people.) o Price schedule is uploaded. * 59 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. o The price proposal has a built-in discount * 60 Describe any quantity or volume discounts or rebate programs that you offer. o Volume discounts are at PAX sizes over 1500 people. * 61 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. o IF we need outside items they will be based on a fair market bid from Active Deployment Systems at time of need and added to invoice * 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. o The cost of fuel to run generators is not included nor is the cost for generators if ADS needs to provide them. If water services can't be connected, there are rates for trucking water to site base on size * 63 If freight, delivery, or shipping is an additional cost. Cost is dependent on complexity cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty delivery program. o Mobilization and Demobilization is listed on price schedule * 64 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. o Additional rates will be on need basis determination * 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. o You call we haul. Nothing unique about this. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. Yes * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NONo usage limitation. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use Standard warranty is for 1 year bumper-to -bumper exclusive of equipment. Improper use or damage may not be covered under warrantywear items such as brooms. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. Yes * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will Our dealer contracts require that they provide coverage through service for all customer within their area of responsibility. This would of course include Sourcewell member customers. In very rare situations and with the dealer or agreement of the customer's preferred service provider, authorizations for a specific customer to perform their own warranty repair can be given. If none Elgin and our dealer would support this by providing parts, work instructions and compensation at pre-established rates. Authorization would only be given if the required repair is available, the customer may provide warranty service themselves. In many cases, considered relatively easy to accomplish and did not present any risk for the customer's in-house mechanics have been authorized to provide warranty service. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesOur warranty covers all items with the exception of engines, the OEM warranty prevailstruck chassis, tires and other components that carry their own manufacturers warranty. Custom Fire will advocate for the end-These items are typically supported by local dealer facilities. Any items/components that do not have local service would be cover by ▇▇▇▇▇ and our dealers. We have been know to assist our end user whenever an OEM warranty is not satisfactoryby leveraging our contacts with engine and chassis manufacturers and dealers. * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessaryIt is extremely rare that we would need to exchange or have a sweeper returned. If necessaryone of our sweepers was determined to be wrong for a specific customer need/application, labor reimbursement will be provided we would work with them to modify or exchange a product for one that would work performedbetter. Many times Ultimately, we are all better off if the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightsatisfied with their sweeper - that's what we work toward. * 51 Describe any service contract options for the items included in your proposal. We are not specifically offering service contracts with this proposal. However, most of our dealer offer extended warranties a variety service contract options and service specials. The offerings can be from full-service turnkey parts and service solutions to specific seasonal specials in preparation for sweeping season. These are dealer specific. * 52 Describe your payment terms and accepted payment methods? Payment terms are established between the Elgin dealer and the Sourcewell member. Generally, this is net 15 or net 30-days. However, our dealers do most of their business municipally and understand that some entities need to apply different payment terms. Most of the time the specific member requirements can be met if within reason. The standard payment terms between our dealer and u is net 30-days. * 53 Describe any leasing or financing options available for use by educational or governmental entities. Again, leasing and financing options are determined between the Egin dealer and the Sourcewell member. All of our dealers offer some type of leasing and/or financing option. This is usually with a third-party that we or they have established relationships with. We often recommend NCL and many of our dealers have an established relationship with NCL and use NCL's Sourcewell contract solution for lease/financing options. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We do not have a standard transaction document that is provided to the end-user/member. Typically, the entity issues a purchase order to our dealer based on a Sourcewell proposal/quote that is generated through our configurator tool. The dealer submits the "quote" to us as an order once the member issues a PO. We, in turn, issue an electronic acknowledgement document to the dealer confirming what was ordered. This is our standard process today, for all orders, and Sourcewell orders fit nicely within our existing process. I am including example documents in the upload section. * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? The payment process for members is a transaction between Sourcewell member and Elgin dealer. I do not believe P-card transactions are used. We do not accept P-Card payments from our dealers. We have no hidden or undisclosed costs. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering our full-line of sweepers. Our pricing model is a simple 3% discount from list price on all sweeper products including options, exclusive of chassis and freight (from factory to dealer location) costs. We are also offering the rental of our sweepers. Rental rates apply across the US and Canada (in Canadian dollars). The rates provided on the rental rate sheets are the Sourcewell member's price. Used Sweepers, primarily from rental fleet, are generally late model and because of various usage and condition of specific units, the pricing will be a negotiated and agreed to price between the member and Elgin dealer. This allows members a method of obtaining a quality sweeper at an additional a much lower initial acquisition cost. Cost is dependent on complexity and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty program. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes, all products are covered. OEM/Component warranties prevail and may exceed our standard Exhibit #60 is Mohawks warranty. This warranty shown at the ending pages of the list price sheet, which is posted on ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇ (across from the terms and conditions approx. 2/3rds of the way down the page). ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/library/Mohawk_Warranty_04.05.21.pdf Different lifts have different warranties. As stated, the overwhelming most popular lift is a two-post side by side, which Mohawk offers an industry leading 25-year warranty on the structure, backed by a 10-year warranty on the moving parts (roller bearings, chains, safety release lever, safety release cable, etc.). To best understand the quality and longevity difference of a Mohawk two post lift, please see exhibit #58. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NONo. We place There are no usage restrictions. Custom Fire warranties Examples are based on the intended several garages that run 2 or 3 shifts per day. NYPD, FDNY, and appropriate use NYC Sanitation all have 32+ year old Mohawk lifts. These garages operate either 2 or 3 shifts per day. Please see exhibit #20 from NYPD former deputy commissioner ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇. These lifts have 60+ years of equipment. Improper use or damage may not be covered under warrantyusage and are still going strong every day. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? NoYes, situation and product dependent. If a customer forgets where the “up” (or down) button is after being trained, the local representative might charge the agency if a special trip is needed. This can be handled easily over the phone, via virtual meeting or email. The travel time operator is usually also able to read the responsibility of instruction manual that was included with purchase or can be found online at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇ . If the end-user. Howeverissue is a defective part, we have provided transportation if urgency requiresMohawk pays the local installer/service provider, and the user (agencies) don't receive an invoice. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Mohawk can provide 100% coverage in the lower 48 states of the US. Alaska and Hawaii are remote, as our rep in Alaska lives in Anchorage and doesn't travel to Juneau, Nome, or Prudhoe Bay every week. The same applies to parts of Hawaii and areas in Canada. Mohawk is more established in the US than in Canada. We know 90% of the Canadian population lives 100 miles from the US border, yet there are Mohawk lift installations in remote places like Cold Lake Alberta the Yukon or CFB Alert (the northerly most year-round inhabited place on earth). A service call to Cold Lake Alberta or Nome Alaska doesn't happen overnight, yet for 40+ years we've handled most service issues over the phone. In remote areas customers know the reliability of Mohawk. They buy Mohawk recognizing there are not 10 service centers to show up in an hour. Remote agencies buy Mohawk for quality, reliability, and longevity. As a manufacturer, Mohawks factory employed service team handle most service questions over the phone. Customers are also able to email Mohawk at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. After hours the Mohawk telephones are answered by an outside answering service up until 6PM Pacific time. The answering service will provide coverage through call one of the dealer or the service staff after hours to return a customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty servicecall. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesThe Mohawk value-added supply partners (Hunter, Gray, Westmatic, etc) each cover service directly with their service departments. Mohawk only partners with the highest quality manufacturers in their respective fields. If not, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactorymarginal quality of other manufacturers' products may reflect on Mohawk and future lift sales. * 50 51 What are your proposed exchange and return programs and policies? Exchange Lifts are not generally a returnable item. Precautions are taken in advance of shipping as every 4 post, mobile, parallelogram or large two post is fully set up and return programs made operational prior to leaving the factory. Lifts are provided by big, heavy to move and expensive to re-ship. These are the component supplierreasons every lift has detailed specs on the back page of each flyer (emailed and a hard copy is mailed when a customer inquiries). We stock many sourced components See exhibit #61 for a typical product flyer and request the faulty component back page for specs and measurements. An example of great customer service (not the fault of Mohawk) is the 50,000 lb. capacity four post lifts Pinellas Transit purchased. After installation Pinellas Transit asked Mohawk to exchange 24” wide runways (which they acknowledged they ordered) for 32” wide runways. ▇▇▇▇▇▇▇▇ paid freight in both directions and paid extra fees to exchange the 24 for 32” wide platform. In the lift industry large lifts are built to order. No lift industry manufacturer keeps every model of large 4 post, vertical rise, or parallelogram lift in stock. This is because each lift is different. These built to order lifts require a “data sheet” (a build sheet). Exhibit #24 requires the signature of both the using agency and the Mohawk representative. The data sheet asks certain questions about the lift, the facility, the options, track lengths or widths. In 30+ years of requiring data sheets, only one time did a reseller measure the bay length incorrectly, causing the runways to be returned for reimbursementreturned, welded shorter and resent to the agency. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it One mistake in thousands of lifts is a simple task such as a faulty light. very good average * 51 52 Describe any service contract options for the items included in your proposal. We None. The ANSI (American National Standards Institute) requires lifts to be inspected annually. Per the ALI (Automotive Lift Institute) independent inspectors must perform these inspections. ▇▇▇ feels that if lift manufacturers were to perform the annual inspections, it's akin to the fox guarding the hen house. I don't believe any ALI member inspects their own lifts as this has been an ongoing discussion within ALI, and this was a topic at a recent ALI membership meeting. * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from invoice date. Mohawk will extend payment terms in cases of statewide adoptions or an agency term being 45 or 60 days. Mohawk accepts checks, wires, ACH payments, and p-cards. Mohawk also allows financing if the member agency is using a finance company such as Sourcewell awarded vendor NCL (National Cooperative Leasing). * 54 Describe any leasing or financing options available for use by educational or governmental entities. Mohawk offers financing through National Cooperative Leasing (NCL), a Sourcewell awarded vendor. The NCL Alternative Funding Solution video is displayed at the bottom of Mohawk's Sourcewell webpage (▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇/sourcewell/). Mohawk assists with connecting the agency to the proper person at NCL to start the paperwork process if using financing. NCL is also an awarded Sourcewell Legendary Leader award recipient. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. • Exhibit #22 is the quote proposal we send member agencies (which includes the agencies Sourcewell member ID) a brief set of terms and conditions, and the product the member asked about. Included in this exhibit is the PO that was generated from the proposal. Likewise, the terms and conditions can be found on our website about ¾ of the of the way down on the page. ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇.▇▇▇. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, ▇▇▇▇▇▇ accepts P-Cards as payments. No, there are no additional costs associated with the use of P- Cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Mohawk and all supply partners have a published list price. Mohawk and all supply partners offer extended warranties at a discount percentage off MSRP (list price). Over the 14 years of being an additional costawarded Sourcewell vendor, Mohawk's prices have changed but the discount percentage off list price remains consistent. Cost Prior to posting new prices on ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇, a Product and Pricing request has been submitted to Sourcewell and only after approved, does Mohawk make the price changes to this website. Mohawk, Gray, and Westmatic have one discount percentage off list. Hunter, discounts vary based on either the product category of A; light duty or B; heavy-duty products. • All offered prices include delivery to Sourcewell members in the 48 continental states (AK, HI and Canadian customers pay freight from the closest shipping or border crossing). • All prices include the proposed 1.4% Sourcewell administrative remittance. • Every companies products have a specific part number (SKU), which is dependent included in the uploaded price list of each supplier. • The list, discounted prices, and SKU #'s can all be seen on complexity ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇. • Unlike other vendors who have different prices, don't include freight costs, or have varying freight terms and component contentconditions on other MAS contracts, Mohawk's GSA, Sourcewell, NRECA and NASPO prices are all the same. Our factory-direct warranties Mohawks consistency is why states choose to adopt Sourcewell as the basis of award when considering a statewide adoption. All Sourcewell needs to do is visit ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or Portfolio Details - NASPO ValuePoint to realize that some Sourcewell lift vendors don't include freight for Sourcewell yet they do with NASPO. Or the pricing on a GSA award, vs a Sourcewell award vs. a NASPO award are competitively priced and have increased in popularity as customers realize all different. With Mohawk the added value of sole difference is the administrative remittance which Sourcewell has lowered to equal NASPO when we seek a factory-supported warranty programstatewide adoption. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesOur warranty covers the product and include factory labor. OEM/Component warranties prevail See the Warranty statement located in the price list and may exceed our standard warrantyincluded in the attached section for complete details. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties No, as long as they are based on used for the intended and appropriate use of equipmentpurpose. Improper use or damage may not be covered under warrantySee ▇▇▇▇▇▇'s warranty statement attached for complete details. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time This is usually not offered, as the responsibility majority of the end-time the customer sends the product or part back for warranty consideration. Our reps, factory and distribution can handle most warranty issues on their scheduled visit, if requested by the end user. However, we have provided transportation if urgency requires. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Remote locations may require the user to return the product, if we can't assist them over the phone or on a Teams, Zoom or other communication. Our return rate is extremely low. We will provide coverage through also sell all over the dealer or the customer's preferred service providerworld, and this hasn't been an issue. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics We do have been authorized to provide warranty servicea Whelen certified repair facility in Canada. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, We are only able to warranty our products. We do not have the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactoryknowledge or access to other suppliers' parts to properly fix their problems. * 50 51 What are your proposed exchange and return programs and policies? Exchange and return programs Exchanges are provided by processed through the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessaryseller. If necessarythe agency purchased direct from Whelen, labor reimbursement we have an RMA that needs to be completed, a simple process. Return policy will be provided at the discretion of the distributor who the member purchased from. If it's a common use item, they may exchange or take back with no restocking fee. Whelen has a 25% restock fee, and requires an RMA form to be completed, if the member want to return for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightcredit. * 51 52 Describe any service contract options for the items included in your proposal. We are only offering product, and do not have any service contract for our offering. * 53 Describe your payment terms and accepted payment methods. Net 30 Days'. Check, wire transfer or credit card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. This is not standard in our industry and is not an option. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We do not have any standard ordering forms. We accept customers Purchase Orders by email, fax or mail. Please see ▇▇▇▇▇▇'s Standard Terms and Conditions which are attached. We have included our commercial Warranty statement. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We will accept credit cards; this may vary by distributor. There is no cost to member by paying ▇▇▇▇▇▇ with a credit card. This may vary by distributor. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. For US customers, a 41% discount off of List/MSRP is being offered. For Canadian customers, a 35% discount off of (List/MSRP Multiplied by the exchange rate) at time of order is being offered. The product selection will include all items listed in the price lists which are attached for your review. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. For US customers, a 41% discount off of List/MSRP is being offered. For Canadian customers, a 35% discount off of (List/MSRP Multiplied by the exchange rate) at time of order is being offered. The product selection will include all items listed in the price lists which are attached for your review. * 59 Describe any quantity or volume discounts or rebate programs that you offer. There are no standard quantity discounts being offered. The sales team or participating distributor may offer extended warranties discounted pricing to a particular customer based on the individual circumstances. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. If the item is not on the attached or current price list at the time of the order, a quote can be supplied at the member's request. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. We are only quoting on the items. We are not quoting on service training, etc.(lnstallation is being offered through participating distributors only, see attached.) This is no different than buying pencils at Staples. Our sales team is motivated to insure a positive buying experience. For Canadian members, we adjusted the price calculation and discount to include the exchange rate, Goods and Service Tax and Customs and Duty. See # 57 and #58 above. Some participating distributors may offer installation at a rate not to exceed $115 an hour, with miscellaneous supply (cable, wires, connectors, cable lies, etc .. ) charge not to exceed $165 per vehicle. If states require a Participating Addendum "PA", we will subtract any administration fees from our discount. Example: A state has a 1% administration fee, we will adjust their discount to 40% (41%-1%) for US customers. * 62 If freight, delivery, or shipping is an additional cost. Cost is dependent on complexity cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty delivery program. Minimum order for free freight is $50. See #63. Freight is pre-paid to the US and Canada (Canada by participating distributors, only), Except Yukon, Nunavut, NW Territory, HI and AK and offshore deliveries, by UPS Ground or similar, at Whelen's or the participating distributor's discretion. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Customer will be responsible for freight charges to AK, HI (unless the order for AK or HI is $1,000 or more) and offshore deliveries. Canada customers: See adjusted discount in #57, #58 & #62 above. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We will survey our distributors once we have a contract, so they can review and determine if they can meet all the requirements of this agreement and if they'd like to participate in this opportunity. They will need to agree to all of the terms and conditions. Having participating distributors across North America will ensure prompt attention to your member's needs. Distributors will have commodity items in stock for quick delivery. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail All machines sold by HCMA and may exceed our authorized HCMA dealers receive a 4- year, 4,000-hour standard warrantywarranty on new machines. This warranty begins on the date the machine is delivered to an end user. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NONo, we do not impose usage restrictions or other limitations. We place no usage restrictions. Custom Fire warranties However, we do investigate at times that machines are based on the being used for their intended purposes and appropriate use of equipment. Improper use or damage may not be covered under by design as listed in our warranty. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility HCMA has one of the endbest warranty coverage plans with 4-useryear, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. However, Due to the extensive footprint of our dealers and we have provided transportation if urgency requiresdo not cover mileage during the warranty period. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty servicenecessary warranty. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesEven though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactorynecessary warranty. * 50 51 What are your proposed exchange and return programs and policies? Exchange HCMA and return programs are provided by its dealer channel does not have an exchange program to considered. In some cases where a Sourcewell member has decided they purchased the component supplierwrong unit they may work with the servicing dealer and try to exchange the machine. We stock many sourced components and request This action is the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times complete privy of the customer is happy to swap out a faulty part if it is a simple task such as a faulty lightlocal dealer. * 51 52 Describe any service contract options for the items included in your proposal. We offer Service contracts are managed by the HCMA Dealer channel. Potentially but not limited to a service contract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenance. The main reason is to help the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coverage. These are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties at receive a 2,000-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each warranty covers are provided in the attached warranty brochure. * 53 Describe your payment terms and accepted payment methods. HCMA Dealers are independently owned and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and financing options. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution that fits their organization. * 55 Describe any standard transaction documents that you propose to use in connection with an additional costawarded contract (order forms, terms and conditions, service level agreements, etc.). Cost Upload a sample of each (as applicable) in the document upload section of your response. HCMA Dealers are independently owned and operated. Transaction documents may vary from dealer to dealer. If we are awarded part of our communications to the dealers will be to streamline the process and paperwork can be one of those areas. We will come alongside the dealers and help them when and if it is dependent on complexity and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty programneeded. *

Line Item Question Response. 45 44 Do your warranties cover all products, parts, and labor? Yes, our warranties cover all products, parts, and labor according to our Limited Warranty statements. OEM/Component warranties prevail The labor is typically conducted at our local dealer. We publish to our dealers a flat rate guide on how much time each repair should take. We will not reimburse them if their repair time is above our published time, and may exceed they cannot provide justification of the higher amount. Our dealers provide us with their shop labor rate annually. We will question the rate if we see it is not in line with other dealers as we want to make sure the customers are being treated fairly. If the customer is performing the work under warranty versus the dealer, we will negotiate how labor will be paid. Our standard product warranty for a government agency is one year, our standard warrantyparts is 90 days. The customer can purchase additional warranty periods at the time of the sale. We have attached our Limited Warranty Statement, Flat Rate Guide, and Warranty Guide for Alamo Group (TX) and Terrain King. * 46 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NOOur limited warranty does not apply to any part of the goods which have been subjected to improper or abnormal use, negligence, alteration, modification, or accident, damaged due to lack of maintenance or use of wrong fuel, oil, or lubricants, or which has served its normal life. We place understand the rugged environment our products are used in and we build to these rugged expectations, however operators can tend to overextend the equipment and use it improperly which can create a non-covered warranty claim. To keep this to a minimum, we make sure upfront the right product is being selected, we conduct required training of the operators and technicians, we provide operator manuals and tear sheets, free of charge, and go over specifically what the products cannot do or how they cannot perform. We make sure they understand all limitations or restrictions prior to purchasing and operating the products. If we see warranty claims coming in which reflect improper usage, we will offer to provide additional training at no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warrantycharge. * 47 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The We do not cover technician travel time is usually and mileage under a standard warranty claim. There are times we cannot fully identify the responsibility cause of a claim and we will negotiate with the end-user. However, we have provided transportation if urgency requiresdealer and customer to get to a fair settlement which may include coverage of travel time and mileage. * 48 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will can provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide full warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty servicewhere our products are sold in North America. * 49 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesWe will cover items made by other manufacturers with the exception our limited warranty does not apply to any part of any internal combustion engine, or expendable items such as blades, shields, guards, or pneumatic tires except as specifically found in the OEM warranty prevailsoperator's manual of the specific product. Custom Fire will advocate for Operator manuals are delivered and discussed with the end-user whenever an OEM warranty customer at the time of delivery and is not satisfactoryincluded in the training provided at the time of delivery. * 50 49 What are your proposed exchange and return programs and policies? Exchange The majority of our product sales are conducted between our dealer channel and return programs are provided by the component suppliercustomer. It is left up to our dealers if they choose to offer a trade-in program. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessarydo not offer trade-ins on factory direct purchases. If necessarya customer wants to trade because they are not satisfied with the product, labor reimbursement we will be provided for work performedto make adjustments that satisfies the customers requirement, which could also include providing additional or extended warranty coverage. Many times If they want to trade up or to a different type of mower, we will refer them to their local dealer. Our parts are typically sold through the local dealer and their parts return policy would govern. If the customer buys directly from us they will need to submit a Return Materials Request within 60 days of receipt of the part. The factory will review the request and issue a Return Materials Authorization if the return is happy accepted. The part would be picked up and returned to swap out the factory, inspected and a faulty part if it is a simple task such as a faulty lightcredit would be issued to the customer's account. * 51 50 Describe any service contract options for the items included in your proposal. We do not offer service contracts from the factory; however, many of our dealers have service contracts available which are subject to their terms, conditions, and pricing. * 51 Describe your payment terms and accepted payment methods? If the customer makes a purchase directly with our factory our payment terms are Net 30 and we accept wires, ACH, checks and a P-card. If the customer makes the purchase from one of our dealers the terms and acceptable payment methods would be agreed upon between the dealer and customer. We encourage our dealers to provide at least Net 30. Many of our dealers offer the same acceptable payment methods as we offer. * 52 Describe any leasing or financing options available for use by educational or governmental entities. We do not offer leasing programs at the factory; our dealer channel often has multiple options for leasing and financing covering our equipment. There are occasions on a factory direct sale that we will offer extended warranties terms, this would be determined on a case-by-case basis. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Our goal is to make a purchase through the Sourcewell contract as easy as possible for the customer. We will give them the option to work directly with their local dealer or directly with us at the factory. The customer chooses if they want to make the purchase order out to their local dealer or with us, the pricing is the same either way, unless the dealer chooses to provide a lower price, our dealers are trained that the Sourcewell contract is a ceiling-based contract. If they choose to go directly to the factory, we keep the dealer involved as they will be expected to provide full service and warranty coverage after the sale. The order process starts with our teams making sure the customer is selecting the right product, we then move to how they want to purchase the equipment. Our first recommendation will be to use our Sourcewell contract, which may involve educating the customer on the acceptance and showing them the online contract documents. Currently, we determine their Sourcewell membership status and discuss the ease of becoming a member if they are not a member. We will then provide a quote with our awarded contract number listed along with their member number if it exists, we will include price pages from our Sourcewell submission. Our territory manager is fully engaged with the dealer during the quote process. This ensures we are reporting each sale going through our contract. Once they have accepted the quote, they will issue the purchase order to their choice of the local dealer or our factory. The order is placed at the factory with a copy of the customers purchase order no matter who it is made out to, the dealer and customer receive confirmation along with the expected ship date. Most of the orders are delivered to our dealer for a pre-delivery inspection. The dealer and our territory sales manager will deliver the order to the customer and conduct a full training on the operation and maintenance of the equipment, how to get it registered, and a complete review of all manuals. The invoice process comes from either the dealer or the factory and will go through the e-procurement system process the customer prefers. Either way, our Sourcewell awarded contract number will be on the invoice along with the customers Sourcewell member number, as this will complete the audit process for the customer, which we recognize is important. Our territory managers are involved in every equipment sale and know which contract the customer is using. An order cannot be placed at the factory unless we input the contract, which is being used, this feeds into our reporting of the various contracts we are awarded. We will continue to use the accepted format we currently submit for our fee payment if we are awarded this contract. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Many of our dealers choose to use our sales order and quote form that we use when there is a factory direct sale, see attached. * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We accept P-cards on factory direct orders with no additional fees. It varies with our dealer channel, some accept P-cards, others do not and some charge an extra fee while others do not. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our pricing model for equipment will be a percentage off our standard published list price by product category. Our parts will be a percentage off our current standard published list price. Our Tractor Mower Operator Safety Training (T.M.O.S.T) pricing is determined once the type of training, location and number of students has been identified. (see attached price books) * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Our discount will be 15% off our standard published list price for each product category and 2% off our current standard published list price for parts. (see attached discount schedule) * 58 Describe any quantity or volume discounts or rebate programs that you offer. Volume discounts or rebate programs are determined on a case-by-case basis from our dealer channel and at the factory. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Each request for a sourced, open market or nonstandard product will be quoted at the time of the request. The member will be provided with our method of calculating their price. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Our dealer channel may add to a Sourcewell quote local delivery charges, set-up, installation or mounting charges, and predelivery inspection charges. There will be no additional charges added by the factory. * 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, delivery, and shipping is an additional cost. Cost is dependent We work with North America's leading real-time visibility provider of carrier and API (Application Programming Interface) connectivity for our transportation management. The platform provides us with instant freight shipping information between us and the preferred carriers. We have immediate access to rating, tendering, tracking and document retrieval which gives us the opportunity to provide our customers with the best rates. We are including our freight rates in this response. (see attached freight rates) Alamo Group has leveraged all the Alamo member companies into contracts with package delivery companies which means the rates we charge are well under what our customers qualify for due to our substantial, large volumes across North America. Many of our dealers provide local equipment and parts deliveries using their own trucks and trailers. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Alaska, Hawaii, Canada, or offshore deliveries are handled in the same manner described above, we do not have any unique challenges, terms, or conditions in these areas. We may need to choose different modes of transportation, i.e., an ocean vessel, container shipping, or helicopter sling or involve a freight forwarder but we have the experience of shipping throughout the world, so it becomes just another delivery for us. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. Many of our dealers offer inventory managed parts programs which often takes the administrative functions of making sure you have the right part on complexity and component contentthe shelf at the right time away from the customer, which allows that FTE to conduct a higher level of work instead of conducting clerical inventory functions. Our factory-We have also recognized customers have contracted for third party inventory management services to handle their stores. These companies purchase on behalf of the customer with the typical cost model being cost plus an agreed upon management fee. To keep the customer with the best pricing we sell direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty programto these companies versus our dealers selling to them. *

Line Item Question Response. 45 53 Do your warranties cover all products, parts, and labor? Yes, the warranty from Quicket is completely comprehensive. OEMBecause Quicket does not resell other software or solutions, all warranties are directly made by Quicket. Quicket only utilizes its own workforce without 3rd party vendors/Component warranties prevail consultants to ensure smooth delivery and may exceed our standard warrantya high-level of customer support. * 46 54 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NOQuicket has a fairly standard warranty. We place no usage restrictions. Custom Fire warranties are based on The warranty does not apply if Customer or any third party changes or modifies the intended and appropriate Software without the written authorization of Quicket or if the defect is caused by use of equipmentthe Software with third party software or hardware not supplied, supported, recommended or approved by Quicket for use with the Software. Improper use or damage may not be covered under warrantyCustomer will have access to all Documentation related to the Quicket Solutions Software and Services as set forth in the purchase order. The Documentation will describe the functionality and capabilities of the Quicket Solutions Software and Services including without limitation material information required for installation, implementation and support of the same. * 47 55 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? NoYes. The Quicket provides 24/7/365 support and to cure any claim under the warranty, there is no additional cost for travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requiresor mileage for any repairs. * 48 56 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through No, there are no limitations. Quicket staff are willing and able to travel to all areas of North America, including Territories. Fortunately, as a cloud-based solution, Quicket is highly regarded for its ability to service nearly any request remotely, as the dealer infrastructure and software can be accessed from Quicket offices. This results in a much more rapid response time than many legacy on-premise or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty servicehybrid systems. * 49 57 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many casesAll products/capabilities as described in this RFP are serviced entirely by Quicket with full-time Quicket staff, so there would not be a pass through to another OEM. However in the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM situation where hardware is purchased to facilitate usage of Quicket, generally any warranty is not satisfactoryobtained directly from that manufacturer. * 50 58 What are your proposed exchange and return programs and policies? Exchange Quicket warrants that its cloud-based platform will perform in material conformity with all applicable end user Documentation supplied by Quicket in accordance with the contract and return programs are provided by related statement of work. In the component supplier. We stock many sourced components event of a breach of this Warranty, at Quicket's election, the Company shall, at no additional cost to the Customer: (a) replace or repair the affected Quicket Solutions Software and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessaryServices so it performs as warranted or, labor reimbursement will be provided for work performed. Many times the customer (b) if Quicket is happy to swap out a faulty part if not able to, or determines it is not commercially feasible to repair or replace the same within a simple task such as reasonable period of time, terminate the License and Quicket Solutions Software and Services and credit or (at Customer's option) refund to Customer the unused, prepaid Quicket Solutions Software and Services subscription fees paid hereunder on a faulty lightpro- rated basis based on the remaining period in the Term. * 51 59 Describe any service contract options for the items included in your proposal. We offer extended warranties at an Service and support is always included with every Quicket contract for no additional cost. Cost Since Quicket is dependent offered as a Software-as-a-Service (SaaS) model, Quicket forms a true long-term partnership with every customer, rather than simply deliver a product. With Quicket's SaaS model, all ongoing service, including updates/upgrades and maintenance/support is provided for no additional cost in the subscription. This also includes 24/7/365 support, as Quicket recognizes that public sector solutions must always function to effectively serve the public. The subscription also includes an ongoing license for the software along with required server infrastructure for compute and storage. One of the primary differentiators with Quicket compared to the competition is that the Company's software improves over-time rather than becomes outdated. Far too many public sector solutions are antiquated and Quicket provides a superior business model to help agencies modernize and stay current with software. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 60 Describe any performance standards or guarantees that apply to your services The Quicket Platform, built on complexity AWS GovCloud and component contentMicrosoft Azure Government Cloud, provides state-of-the-art server configurations, and multiple availability zones to guarantee 99.999999% infrastructure uptime (eight nines reliability, equating to 316 milliseconds downtime annually. Our factoryThis far exceeds industry requirements for uptime of core public sector systems, illustrating Quicket's ability to provide a highly reliable platform. In the last three years, Quicket has had zero measurable downtime. Quicket also guarantees 24/7/365 telephone, email, and in-direct warranties are competitively priced app support for all public sector customers. Quicket warrants that for a period of one year following the delivery (the “Warranty Period”), the software will perform in material conformity with all applicable end user documentation supplied by Quicket; provided, that the software is operated in accordance with the documentation. During the implementation phase, the Customer will sign off on the delivery once the Statement of Work is completed. The Customer has the ability to notify Quicket prior to signing off on delivery if any specifications do not conform to the agreed-upon Statement of Work. After acceptance of the delivery, the Customer may make a claim if the software does not operate in accordance with the end user documentation or performance standards outlined above. Quicket shall at no cost to the customer replace or repair the affected software so that it performs to warranty or if not commercially feasible, shall refund the customer. To date since the founding of the Company, Quicket has had no claims against its warranty, illustrating the reliability of the software and have increased in popularity as customers realize its successful long-term use. Quicket has included a copy of its standard Master Software and Services agreement, which includes further details on the added value of a factory-supported warranty programwarranty. *

Line Item Question Response. 45 50 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed For our standard SPS-X parking sensors, we provide a 10-year warranty. We support full replacement of the hardware. For our wireless networking equipment, we pass through the manufacturer's warranty which is one year. The warranty does not include the labor to remove the warranted equipment or re-install the replacement equipment. However, we provide this service through our network of installation and electrical contractors, and our customers can contract with us to provide this service, to provide hassle-free installation. The entire warranty document has been uploaded. * 46 51 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on The Product is designed to withstand normal wear and tear under typical operating conditions when used for its original intent and in compliance with the intended installation and appropriate use of operating instructions supplied with the original equipment. Improper use The Limited Warranty does not apply to, and Company will not be responsible for, any defect in or damage may to any Product caused by one or more of the following: - Installations that do not follow correct installation procedures as defined in the Company installation manual and other supporting documentation or are not in compliance with local regulations; - Damage from transportation or installation after customer has taken possession; - Equipment that has been improperly used, deployed for uses other than its intended applications, tampered with, altered, neglected, or otherwise damaged, either internally or externally or had attempted repairs; - Force majeure (e.g. weather, fire, or any acts of God, etc.); - Cosmetic defects which do not directly influence vehicle detection, or materially degrade form, fit, or function; and/or - Damage or cosmetic defects which cause the original serial number to be covered under warrantyremoved, altered or rendered unreadable. The entire warranty document has been uploaded for more details. * 47 52 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? NoWarranty coverage includes hardware replacement only. The travel time is usually Our hardware products have no moving parts, so the responsibility chances of the end-userhardware going bad are very minimal. HoweverBecause of these facts, we have provided transportation if urgency requiresdo not pay for technicians' travel time. * 48 53 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage No, when eleven-x goes through the dealer pre-sale, sale, and implementation process we always ask the installation firm (Installer, Reseller or VAR) if they will do service after the customer's preferred service providerinitial install. If none is availableThe answer has always been a resounding “yes”, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty serviceand we will continue with this practice. * 49 54 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, Yes. Please find the OEM relevant language from our warranty prevails. Custom Fire will advocate document that has been uploaded for the endSourcewell RFP. “Third Party Products. In the event that any manufacturer or supplier warranty or guarantee for any Third Party Product extends beyond the Warranty Period, upon expiry of the Warranty Period, eleven-user whenever an OEM x shall manage third party warranty claims, under the above RMA process for the Customer at no cost and use commercially reasonable efforts to transfer all right and interest in such warranty to the Customer. In the event the third party declines the warranty claim and the Third Party Product is not satisfactory. covered under the above Hardware warranty, eleven-x will quote repair or replacement to the Customer.” * 50 55 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplierOur standard warranty is 12 months for all of our hardware products. We stock many sourced components and request have an optional 10-year warranty for our sensor that we typically charge customers for. Any customer that buys through the faulty component be returned for reimbursement. Call tags are provided when necessarySourcewell contract will receive the 10-year warranty (a USD$34 value) free of charge. If necessaryan entity has a sensor failure that cannot be solved via standard troubleshooting procedures and repaired remotely, labor reimbursement will be provided for work performed. Many times then the customer is happy will need to swap out follow our RMA (Return Merchandise Authorization) process. We will assign an RMA number, ask the end user to remove it and ship the sensor back and then ship a faulty replacement sensor to them. If they prefer, we can have one of our authorized subcontractors will do the installation work on their behalf. We have uploaded a copy of our warranty that includes the RMA process as part if it is a simple task such as a faulty lightof our submission. * 51 56 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional cost. Cost is dependent on complexity Part of the managed services includes continuously monitoring the status of the wireless network & sensors, and component contentremotely troubleshooting any issues. Our factorySoftware is also delivered as a SaaS, so under service contract for the customer's availability and updates. eleven-direct warranties x has not historically offered any hardware maintenance and service contracts due to the very low failure rate of our hardware. Service requests are competitively priced handled on a case-by-case basis and addressed based on the root cause of the service requirement. We are however planning and starting to develop a service contract program with an anticipated launch in early 2024. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 57 Describe any performance standards or guarantees that apply to your services We provide our customers with a Service Level Agreement (SLA) with the following availability performance targets: Support Availability/Uptime - 99.99% Gateway Availability (Supplied by eleven-x) - 99% Network Availability - 99.99% API Availability - 99.99% More details about our SLA can be found in the uploaded documentation. * 58 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We provide our customers with a Service Level Agreement (SLA) with the following availability Case Priority Response, Restore, and Resolve Performance Objectives: Severity Level 1 (Critical) Response - 100% - 15 min Restoration - 100% - 2 hrs Resolution - 100% - 30 days Severity Level 2 (Major) Response - 95% - 30 min Restoration - 95% - 4 hrs Resolution - 95% - 30 days Severity Level 3 (Minor) Response - 95% - 60 min Restoration - 95% - N/A Resolution - 95% - 180 days More details about our SLA can be found in the uploaded documentation. We also have increased in popularity as customers realize an incident response plan document that has been uploaded. * 59 Describe how you will measure cost savings and/or performance improvements with the added value utilization of your solutions. Measuring the performance of a factorycommunity's curb management program is the greatest strength of our system when compared to software only solutions. The data being collected provides a highly accurate and reliable view of true occupancy. The data is collected 24-supported warranty program7-365 and stored indefinitely creating a reservoir of historical information for the utilization of each part of the curb being monitored. *This historical information is used to report on changes to the system. For example, if the curbside manager decided to change the price of parking on the main street of their downtown to encourage parking on side streets, the system can report on the curb utilization before and after the change was made. The report is based on true occupancy of vehicles parking as opposed to incomplete data from payment transactions or annual parking studies. Another example of a curb management initiative is to improve payment compliance. Most communities struggle with understanding what their payment compliance rate is. The eXactpark solution continuously measures compliance by calculating the difference between true occupancy and payment occupancy based on payment transactions. The solution includes features to operationalize the real-time compliance rate so enforcement officers can do their job more effectively. Better enforcement leads to higher payment compliance because people are more likely to pay next time they park after being issued a ticket. The eXactpark system can report on the compliance rate before and after the improvements are initiated as a definitive measure of curbside management performance and return on investment.