Service Features. Company Systems will offer the Core Service Features. Company Systems will also offer, at the written request of AT&T PCS, additional service features that AT&T PCS has notified the Company it will provide in a Majority of the Southeast Region, unless the Board of Directors reasonably determines that the provision of such additional features would be financially detrimental to the Company. Unless the Board of Directors makes such a determination, any such additional features shall be adopted within one hundred twenty (120) days after the request by AT&T PCS. The Critical Network Elements are set forth on Schedule XI.
Service Features. 3.1 Power Lockable Cabinet: Lockable Cabinet contracts come with one (1) 20Amp / 120Volt circuit with Ethernet manageable power distribution unit. Addition power may be ordered at time of contract up to a maximum allowed by LightEdge. 120V power will include manageable power distribution units. 208V power will not include PDUs. Following initial installation, LightEdge may restrict the ability to add additional power circuits based on power and cooling consumption within the data center. Shared Collocation: A shared collocation contract provides one (1) 120V outlet with a maximum power draw of two (2) Amps. Up to one additional two (2) Amp power port may be ordered to provide redundant power. At no point shall more than two power ports be allocated to a single contracted device. All power ports are standard NEMA 5-15 outlets.
Service Features. In addition to the features of the Service as described in Exhibit C, the Service shall also conform with the following requirements:
Service Features. The table below is intended to provide a detailed look at each of the four tiers that comprise the Digital Assets Management/Document Imaging service. Each section in the table defines the service features that are included and excluded within each tier. Please keep in mind that the service tiers build upon one another. Basic SharePoint ECM site Included in Service Excluded from Service SharePoint ECM site • SharePoint document Library • Integration with KnowledgeLake Capture or Connect software KnowledgeLake Search • Search page for retrieving digital documents from SharePoint document library based on metadata Content Types • Collection of column fields that hold metadata associated with documents stored in the document library SharePoint ECM site with KnowledgeLake Capture and/or Connect Included in Service Excluded from Service Capture and/or Connect • Index documents and upload to SharePoint ECM document library using metadata • Custom processes with Capture Server Autopopulating • Ability to have metadata fields based off of either information entered in other fields or database calls. SharePoint ECM site with KnowledgeLake Capture, Capture Server and/or Connect Included in Service Excluded from Service Capture Server • Creating custom Capture processes for delineation of scanning and indexing duties, custom processing of documents Bulk Import of Archive Documents Using Capture Server and SharePoint Included in Service Excluded from Service Document Scanning • Work with external vendor, HITS, to facilitate scanning and tagging of metadata • Creating Capture Server Processes for importing documents and metadata into SharePoint • Document Imaging team manually entering metadata • Determining what documents need to be grouped together and which do not. Service Warranty This section describes the support structure in place for all WashU IT services and any unique warranties and specialized support associated with the Digital Assets Management/Document Imaging service. Support Model WashU IT has established technology services and systems to meet customer objectives in support of the University’s mission. To ensure IT services and systems meet customer needs, WashU IT has established the following support model: General Support
Service Features. Company Systems will offer the Core Service Features. Company Systems will also offer, at the written request of AT&T PCS, additional service features that AT&T PCS has notified the Company it will provide in a Majority of the TeleCorp Region and a Majority of the Tritel Region, respectively, unless the Board of Directors reasonably determines that the provision of such additional features would be financially detrimental to the Company. Unless the Board of Directors makes such a determination, any such additional features shall be adopted within one hundred twenty (120) days after the request by AT&T PCS. The Critical Network Elements are set forth on Schedule XI.
Service Features. 52 8.3 Quality Standards....................................................................... 52 8.4 No Change of Business................................................................... 52 8.5 Preferred Provider...................................................................... 53 8.6 Exclusivity............................................................................. 54 8.7 Other Business; Duties; Etc............................................................. 55 8.8 Acknowledgments and Termination of Exclusivity.......................................... 55 8.9 Equipment, Discounts and Roaming........................................................ 56 8.10 ANS Agreement........................................................................... 56 8.11 Resale Agreements....................................................................... 57 8.12
Service Features. All timeframes listed in the Service Features table are targets subject to commercially reasonable efforts, except those with a Service Level Agreement, as indicated below. Feature Frequency/Availability Description Remote Monitoring 24x7 Veritas will perform remote monitoring of the Customer’s EV environment by establishing a persistent VPN from the MEV monitoring platform to the Customer network. Monitored items include, but are not limited to, the following: • Service and task status • EV server CPU and memory consumption • Disk space usage and available free space • SQL database and log status • Items awaiting backup Monthly Report (with Service Level Agreement) Sent by 7th business day of each calendar month Veritas will provide Customer with a monthly service summary report with details of incident remediation, Veritas’ adherence to the applicable Service Level Agreements (as described herein), and operational metrics such as: • Mailbox archiving information • Storage archive information • Storage savings • Incidents opened and resolved If Veritas fails to send the Monthly Report for the Services within the timeframe specified, Customer may be entitled to one (1) Service Credit. Service Review Every three (3) months Veritas will perform a service review with Customer to assess the status of the Services, review key activities, and address any Services issues. Apply Major Release Application of two (2) Major Releases during initial twelve (12) month term, as applicable Application of one (1) Major Release every twelve (12) months thereafter, as applicable If a Major Release of EV is available, Veritas will help deploy this Major Release within Customer’s environment. This activity will be coordinated with the Customer and in no event will Veritas deploy a Major Release more often than once every twelve (12) months, except during the first initial term when Veritas may deploy two Major Releases so that EV will be on a supportable version. Apply Minor Releases and Bug Fixes As released Veritas will deploy Minor Releases and Bug Fixes for EV, as available. They are sometimes referred to as software service packs and cumulative hot fixes (CHFs). This activity will be coordinated with the Customer. Administration and Planning Regional Business Hours Veritas will perform all administrative tasks relating to configuration items within EV and conduct planning activities. Examples include enabling/disabling mailboxes, storage capacity management and forecastin...
Service Features. The service features for Your KC Business Lightstream Service will be as stated in the Price Manual and Table 1. Where any of these details are varied in the Price Manual, the up to date details published in the Price Manual will apply. Table 1 Service Business Lightstream Homeworker 50 1 Business Lightstream Office Light Business Lightstream Office Pro Business Lightstream Managed Light Business Lightstream Managed Pro Suitable for Home workers where the business pays for the broadband service Small businesses whose usage needs are low Larger businesses whose usage needs are moderate Businesses who require the reassurance of a managed service, high service levels and speedy repair Businesses who require high upstream with the reassurance of a managed service, high service levels and speedy repair Monthly Download Allowance* 80GB 150GB 600GB 600GB 750GB Monthly Upload Allowance Unlimited**** Additional Usage Charges** £1.00 per GB £1.00 per GB £1.00 per GB £0.40 per GB £0.40 per GB Download Speed FTTP 50Mbps 60Mbps 80Mbps 100Mbps 100Mbps FTTC Up to 50Mbps Up to 60Mbps Up to 80Mbps Up to 80Mbps Upload Speed FTTP 5Mbps 10Mbps 15Mbps 20Mbps 30Mbps FTTC Up to 5Mbps Up to 10Mbps Up to 15Mbps Up to 20Mbps Peak Time Contention 50% 40% 30% 20% 20% IP Address 2 1 IP address only Single or Multiple IP addresses Email 10 POP mailboxes, each with 10 email aliases and 250MB storage 20 POP mailboxes, each with 10 email aliases and 250MB storage Webspace 50MB basic webspace 100MB business webspace 500MB business webspace 1GB business webspace 1GB business webspace Included Services Email anti-spam and anti- virus protection (including end-user controls) Email anti-spam and anti-virus protection (including end-user controls) Free .xx.xx domain Telephone Line Rental Required*** Residential or business telephone service Business telephone service required Hardware included Wireless router (only single IP address capable) Wireless router (No-NAT and multi-static IP capable) Cisco router (managed) 3 Notes * Download limits do not apply to services that are sold as “Unlimited” (in addition to the standard unlimited upload allowance**** applicable to each service). References to “unlimited” are to the unlimited download and upload allowances with such a service. No other aspect of the service is “unlimited”. ** Additional usage Charges do not apply to services that are sold as “Unlimited”*. These Charges may vary and the most up to date charges published in the Price Manual wil...
Service Features. The Sendmarc Service (Powered by SYNAQ) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): Features Detail DMARC DNS Hosting − Clients create a single DNS change with their DNS provider to link their DMARC DNS record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients can manage their DMARC policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF DNS Hosting − Clients create a single DNS change with their DNS provider to link their SPF record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients’ can manage their SPF policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF Optimisation − SPF limits the amount of nested DNS hostname lookups in a single SPF record to a maximum of 10. These lookups are generally done when clients need to "include" 3rd party mail senders' records (e.g. marketing mail providers) in their own SPF records. Sendmarc increases this limit so that clients can include and therefore authorise more mail senders in a single SPF record. DKIM DNS Hosting − Sendmarc can host and publish DKIM keys for a client. Management and generation of new DKIM keys can be done directly from the web application when clients want to sign mail originating from new mail providers. DNS Change History − Provides an audit trail history of all DNS changes made for DMARC, SPF, and DKIM. Reporting − Reports can be viewed via the UI. More advanced packages will receive system notifications via email. Accessibility − Access to data via the UI and API (for advanced packages). Remote Support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays).
Service Features. The following suite of features known in combination as Service Features which may be chosen by company:
