The Service Level Agreement definition

The Service Level Agreement means the document to be developed by the Supplier and approved by the Bank, based on the requirements of the Contract and the preliminary service plan included in the Supplier’s bid. Should the Service Level Agreement conflict with the Contract in any way; the relevant provisions of the Contract shall prevail in each and every instance.
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The Service Level Agreement means the Gateway to Homechoice service level agreement or such other service level agreement for the time being in force made between the Registered Provider and Others (1) and the District Council and Others (2)
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Examples of The Service Level Agreement in a sentence

  • The Service Level Agreement (SLA) must be managed and customer satisfaction surveys conducted to measure the performance of the TMC.

  • The Service Level Agreement applicable to the RISE with SAP S/4HANA Cloud, PE Cloud Services is the Service Level Agreement for SAP HANA Enterprise Cloud; RISE with SAP S/4HANA Cloud, private edition; SAP ERP, private cloud edition; and SAP S/4HANA, extended edition (“SLA”), except the 99.5% System Availability service level in the SLA is replaced with 99.7%.

  • The Service Level Agreement as set forth in Exhibit 1 shall not be applicable to the Free of Charge Services.

  • The Service Level Agreement Template shall not be used for cloud computing acquisitions.CHAPTER 3005 PUBLICIZING CONTRACT ACTIONS‌ Subchapter3005.000Scope 3005.003Governmentwide point of entry (GPE).Subchapter3005.1Dissemination of Information 3005.102Availability of solicitations.Subchapter3005.2Synopses of Proposed Contract Actions 3005.202Exceptions.

  • The Service Level Agreement sets out the how those resources will be used to meet the requirements of each Area Committees in order to achieve the outcome of clean streets.

  • The Service Level Agreement for SAP Cloud Services applies to the Bundled Cloud Services.

  • The Service Level Agreement (SLA) shall be entered into concurrently with this Agreement between Directorate of Urban Local Bodies (DULB) and Selected Agency.

  • The Service Level Agreement Template shall not be used for cloud computing acquisitions.

  • The Service Level Agreement would clearly specify the grounds of termination.

  • Provider must provide the following information: ● The Service Level Agreement (SLA) for your proposal.● Indicate any options available.● Trouble reporting and escalation procedures (DOA equipment).● Hours of operation for help or trouble reporting.● Describe maintenance and trouble notification procedures.● Please show applicable discounts separately, if any will be included.

Related to The Service Level Agreement

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Terms-of-service agreement means an agreement that controls the relationship between a user and a custodian.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Service Level Credit is defined in Section 8.

  • Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Cloud Service Order Form means all written order forms or other ordering documentation for Cloud Services entered into by SAP, or a SAP SE Affiliate or a reseller of SAP SE or an SAP SE Affiliate, and Prime Contractor.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Construction Service Agreement means either an Interconnection Construction Service Agreement or an Upgrade Construction Service Agreement.

  • Service Order or “Contract” or “Agreement” shall mean the Service Order / Agreement and all attached exhibits and documents referred to therein and all terms and conditions thereof together with any subsequent modifications thereto;

  • Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Service Terms means the rights and restrictions for particular Services located at xxxx://xxx.xxxxxx.xxx/serviceterms (and any successor or related locations designated by us), as may be updated by us from time to time.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Transmission Service Agreement or “TSA” shall mean the agreement entered into between Long Term Transmission Customer(s) and the TSP pursuant to which TSP shall build, own, operate and maintain the Project and make available the assets of the Project to Long Term Transmission Customer(s) on a commercial basis;