Severity 1 definition

Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

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Severity 1 means: (a) an Error with a direct security impact on the product; (b) an Error isolated to Software or in a production environment that renders the product inoperative or causes the product to fail catastrophically; e.g., critical system impact, system down; (c) a reported defect in the product in a production environment, which cannot be reasonably circumvented, in which there is an emergency condition that significantly restricts the use of the product to perform necessary business functions; or (d) inability to use the product or a critical impact on operation requiring an immediate solution.

Severity 1 means a suspected Product error that: (1) renders the Product inoperative; or (2) causes the Product to fail catastrophically (system down condition).

Examples of Severity 1 in a sentence

• Severity Level Definition Severity 1 Major service disruption to the Platform Assets that are running in the Production Environment.

• You are requested to propose this severity classification with great care, so that valid Severity 1 situations obtain the necessary resource allocation from Symtrax.

• Symtrax will work 24x5 until the Severity 1 service request is resolved or as long as useful progress can be made.

• The service request severity level is selected by you and Symtrax and should be based on the following severity definitions: Severity 1 Your production use of the Online Services program is stopped or so severely impacted that you cannot reasonably continue work.

• A Severity 1 service request has one or more of the following characteristics: A critical documented process is not available System hangs indefinitely, causing unacceptable or indefinite delays for resources or response System crashes, and crashes repeatedly after restart attempts Symtrax will use reasonable efforts to respond to Severity 1 service requests within three hours.

More Definitions of Severity 1

Severity 1 means that the Licensed Software is non-operational and there is no known Workaround.

Severity 1 means “System Down” or a product-inoperative condition impacting a production environment for which no Workaround is immediately available, such as (i) production server or other mission critical systems are down; (ii) a substantial portion of mission-critical data is at a significant risk of loss or corruption; (iii) a substantial loss of service; (iv) business operations have been severely disrupted; or (v) an incident in which the software causes catastrophic network or system failure or that compromises overall system integrity or data integrity when the software is installed or when it is in operation (i.e. system crash, loss or corruption of data, or loss of system security) and significantly impacts ongoing operations in a production environment.

Severity 1 means that the Software or Hardware is non-operational and there is no known Workaround.

Severity 1 requires maximum effort support until an emergency fix or bypass is developed and available for shipment to IBM. Critical situations may require customer, IBM and SHOWCASE personnel to be at their respective work locations or available on an around- the-clock basis. The objective will be to provide relief to the customer within 24 hours and provide a final solution or fix within 7 days;

Severity 1 means a Problem which critically impacts MedQuist's ability to continue its business in the ordinary course.

Severity 1 or “Code Black” means that a production server or other mission critical system(s) are down and there is no workaround that is immediately available. "Exclusions" means the following:

Severity 1. Outage means: • [*] [*] to respond to a report from Sprint of a Severity 1 Outage. [*] (Continual updates to the escalation contact through Resolution via conference bridge, w/[*] updates on bridge. [*]