First Line Support means the identification, diagnosis and correction of Errors by the State. “High Service Error” has the meaning set forth in the Service Level Table.
First Line Support means the Customer’s IT helpdesk which shall be the Customer’s employees’ first point of contact in the event that they have a query or problem with a BlackBerry Handheld or the BlackBerry Service.
First Line Support means direct technical support of Licensed Software provided to Users, as set forth in Section 3.5(a).
Examples of First Line Support in a sentence
If EQS Group is to provide First Line Support, services rendered will be charged at EQS Group hourly rates.
The Customer is responsible for ensuring that the appropriate First Line Support resources are available.
The Customer's IT support is the first point of contact (the "First Line Support") for questions from users of Cloud Services regarding system functionalities and their use.
Reseller shall be responsible for providing First Line Support to Customers and Users of the Services.
More Definitions of First Line Support
First Line Support means an internal process of the Customer that provides direct support and assistance for the Reporting Service to the Customer’s own users.
First Line Support means (a) receiving and acknowledging problems from End Users, (b) checking lists of known problems and workarounds, and (c) if the reported problem is known, giving the published answer to the End User and helping the End User implement the solution.
First Line Support means the identification, diagnosis and correction of Errors by the State.
First Line Support means the provision of a direct response to all of Customer’s Users with respect to inquiries concerning the performance, functionality or operation of the Covered Offerings; initial diagnosis and trouble-shooting of Problems with the Covered Offerings; and addressing inquiries and Problems reasonably solvable with reference to the associated Documentation for the Covered Offerings. If, after commercially reasonable efforts, Customer is unable to answer, diagnose or resolve Problems with the Covered Offerings, one of the Named Support Contacts may contact Entrust to make a Service Request. Further, if Customer believes an Service Request may be a Severity 1 Incident, it must make the Service Request by telephone.
First Line Support means the Customer‟s IT helpdesk which shall be the Customer‟s employees‟ first point of contact in the event that they have a query or problem with a Good Accredited Device or the Good Service;
First Line Support means Your IT Helpdesk which shall be Your and Your employees’ first point of contact in the event You or Your employees have a query or problem with a BlackBerry Handheld device or the Service.
First Line Support means only the routing of Momentum Products technical support telephone inquiries to the Second-Line Support organization. First-Line Support includes responsibility for handling all PeopleTools technical support inquiries received from End Users.