Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.

Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under xxxxx://xxx.xxxxxxx.xxx/terms-and-conditions/).

Examples of Service Level Agreement in a sentence

• Support and Maintenance The Provider agrees to provide technical support and maintenance services as outlined in the Service Level Agreement (SLA), attached hereto.

• If Customer encounter problems with service quality that does not meet the service standard written in this Service Level Agreement (SLA) or if you receive a negative customer service experience from us, you can report complaints to us through complaints channels at the URL: xxxxx://xxxx.xxxxx/contact/complaint.

• Okta shall (i) provide Support Services to Customer during the Term; and (ii) provide Customer with at least 99.9% availability of the Service in accordance with Okta’s then-current Service Level Agreement.

• In the event of a breach of the applicable Service Level Agreement located at xxxx://xxx.xxxxxx.xxx/legal/, Xxxxxx will provide Client with the credit stated in the Service Level Agreement.

• Notwithstanding anything to the contrary in the Agreement, for any application on the Subject Service that is designated as “BaseSpace Labs App,” the following terms apply: • Illumina will provide support for a BaseSpace Lab App at its sole discretion, and the Service Level Agreement does not apply.

More Definitions of Service Level Agreement

Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.

Service Level Agreement means the document by that name which contains the service level commitments for the Service and which, if applicable to this Agreement, shall be incorporated by indicating as such on the Service Order;

Service Level Agreement or “SLA” means the service level as set forth in Exhibit c to this Agreement.

Service Level Agreement or “SLA” has the meaning described in the Services Schedule.

Service Level Agreement or "SLA" means the service level agreement at xxxxx://xxx.xxxxxx.xxx/tcaupsla relating to the Wireless Ethernet and Leased Line Service that describes the service levels to be met by Vaioni Group Limited together with the remedies available to the Customer for failure to meet such service levels;

Service Level Agreement means the schedule attached as Schedule D, setting forth the Support Services Contractor will provide to the State, and the parties' additional rights and obligations with respect thereto.

Service Level Agreement means all service level agreements that we offer with respect to the Services and post on the AWS Site, as they may be updated by us from time to time. The service level agreements we offer with respect to the Services are located at xxxxx://xxx.xxxxxx.xxx/legal/service-level-agreements/ (and any successor or related locations designated by AWS), as may be updated by AWS from time to time.