Service Level Agreement definition
Examples of Service Level Agreement in a sentence
Service Level Agreement for Equipment Support The service level agreement for the relevant level of Equipment Support is set out in Appendix 4 (Contractor’s standard SLAs).
Customer will not be entitled to any service credits under the applicable Service Level Agreement that Customer might have otherwise accrued during any suspension.
This Service Level Agreement ("SLA") defines the level of service expected from the FCS Solutions for the SaaS product known as FCS1 It outlines service availability, performance benchmarks, response times, and remedies in case of failure to meet these standards.
Ethico provides the following Service Level Agreement (“SLA”): during the Term of this Agreement, SCWEB will be operational and available to Client at least 99% of the time each year aside from Scheduled Downtime, maintenance, and other reasonable downtimes.
Time critical to the delivery of 42-24 or Customer essential business service(s) Cost to 42-24 or Customer Delay to Customer Service Level Agreement | Page | 6 FortyTwo24o Medium Time critical to a tender or bid response, which, if impacted, will negatively affect Customers’ business.