Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

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Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.

Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under xxxxx://xxx.xxxxxxx.xxx/terms-and-conditions/).

Examples of Service Level Agreement in a sentence

• Service Level Agreement for Equipment Support The service level agreement for the relevant level of Equipment Support is set out in Appendix 4 (Contractor’s standard SLAs).

• Customer will not be entitled to any service credits under the applicable Service Level Agreement that Customer might have otherwise accrued during any suspension.

• This Service Level Agreement ("SLA") defines the level of service expected from the FCS Solutions for the SaaS product known as FCS1 It outlines service availability, performance benchmarks, response times, and remedies in case of failure to meet these standards.

• Ethico provides the following Service Level Agreement (“SLA”): during the Term of this Agreement, SCWEB will be operational and available to Client at least 99% of the time each year aside from Scheduled Downtime, maintenance, and other reasonable downtimes.

• Time critical to the delivery of 42-24 or Customer essential business service(s) Cost to 42-24 or Customer Delay to Customer Service Level Agreement | Page | 6 FortyTwo24o Medium Time critical to a tender or bid response, which, if impacted, will negatively affect Customers’ business.

More Definitions of Service Level Agreement

Service Level Agreement means the document by that name which contains the service level commitments for the Service and which, if applicable to this Agreement, shall be incorporated by indicating as such on the Service Order;

Service Level Agreement or "SLA" means the service level agreement at xxxxx://xxx.xxxxxx.xxx/tcaupsla relating to the Wireless Ethernet and Leased Line Service that describes the service levels to be met by Vaioni Group Limited together with the remedies available to the Customer for failure to meet such service levels;

Service Level Agreement or “SLA” has the meaning described in the Services Schedule.

Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.

Service Level Agreement means the then-current version of the Service Level Agreement for the particular Service Offering, found in the applicable Service Description. Certain Service Offerings may not have a Service Level Agreement.

Service Level Agreement means the schedule attached as Schedule D, setting forth the Support Services Contractor will provide to the State, and the parties' additional rights and obligations with respect thereto.

Service Level Agreement or “SLA” means a measurable level of service relating the supply of any Services that may include service credits for failure to meet service standards.