Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under xxxxx://
Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.

Examples of Service Level Agreement in a sentence

  • Additional assistance by El-Watch relating to the use of the Service is provided as a payable service under this Service Level Agreement.

  • Nature and purposes of the processing The purpose of processing is to fulfil Cantium’s obligations in delivering the service(s) outlined in the Contract and Service Level Agreement.

  • Subject matter of the processing The processing is needed in order to ensure that the Processor caneffectively provide the service(s) as outlined in the Contract and Service Level Agreement.

  • Introduction 1.1 BackgroundThe Punjab Land Records Authority (PLRA) (hereinafter referred to as ‘procuring agency’) would like to invite interested bidders /firms (hereinafter referred to as ‘bidders’) who must qualify by meeting a set of criteria as provided by the procuring agency to perform the contract for “Procurement of Services / Service Level Agreement (SLA) for Operational and Maintenance Services of Passive Data Center Equipment of PLRA (3-Years).

  • Quality of Service will be evaluated through various channels i.e., end user satisfaction surveys, trainings imparted, adherence to Service Level Agreement.

More Definitions of Service Level Agreement

Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.
Service Level Agreement means the schedule attached as Schedule D, setting forth the Support Services Contractor will provide to the State, and the parties' additional rights and obligations with respect thereto.
Service Level Agreement means all service level agreements that we offer with respect to the Services and post on the AWS Site, as they may be updated by us from time to time. The service level agreements we offer with respect to the Services are located at xxxxx:// (and any successor or related locations designated by AWS), as may be updated by AWS from time to time.
Service Level Agreement or "SLA" means the service level agreement at xxxx:// relating to the Wireless Ethernet and Leased Line Service that describes the service levels to be met by Vaioni Group Limited together with the remedies available to the Customer for failure to meet such service levels;
Service Level Agreement means the Service Level Agreement of even date herewith between State Street and MLIM relating to the provision of the Services, as amended from time to time.
Service Level Agreement. (SLA) shall mean the Service Level Agreement entered into between the LIC HOUSING FINANCE LTD. and the successful bidder.
Service Level Agreement or “SLA” means the service levels and any associated service credit regime identified in the Product Terms or Service Documentation.