Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.

Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under xxxxx://xxx.xxxxxxx.xxx/terms-and-conditions/).

Examples of Service Level Agreement in a sentence

• The Service Provider typically purchases transparent tunnel services from the Network Provider based on a Service Level Agreement (SLA) contract that can be managed using end-to-end service/flow OAM Figure 15: End-to-end service/flow OAM The developed CPE is shown in the figure below, out of its box.

• The Solution shall perform in accordance with the approved Service Level Agreement (SLA) (see Section 10.2) and be available 99.999% of the time per month.

• The Non-Production Environment is not covered by the Service Level Agreement in section 3 of this Service Description.

• On termination of the User Agreement, A New Spring shall provide the Company with a copy of the processed personal data in a customary format for electronic processing on request, in compliance with the Service Level Agreement.

• A New Spring has the right to reject instructions if these apparently contravene the relevant laws and/or exceed the Service Level Agreement.

More Definitions of Service Level Agreement

Service Level Agreement means the document by that name which contains the service level commitments for the Service and which, if applicable to this Agreement, shall be incorporated by indicating as such on the Service Order;

Service Level Agreement or "SLA" means the Service Level Agreement at xxxx://xxx.xxxxxx.xxx/tcaupsla relating to the Managed Security Service and any Firewalls supplied by the Company which describes the service levels to be met by the Company, set out on the Company's Website at the date of Completion of the Customer Application. "Telecommunications Circuit" a circuit which allows the transmission of IP/TCP data.

Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.

Service Level Agreement or “SLA” has the meaning described in the Services Schedule.

Service Level Agreement or “SLA” means the service level as set forth in Exhibit c to this Agreement.

Service Level Agreement means the schedule attached as Schedule D, setting forth the Support Services Contractor will provide to the State, and the parties' additional rights and obligations with respect thereto.

Service Level Agreement means the document specifying the standards Microsoft agrees to adhere to and by which it measures the level of service for an Online Service.