Service Delivery Manager definition

Service Delivery Manager or “SDM” means those representatives of the AUTHORITY and the CONTRACTOR responsible for the day-to-day management and provision of the Services;
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Service Delivery Manager etc.} Oracle ACS Services Sales Representative: Your Billing/Accounts Payable Contact: Name: Address: Phone: Fax: Email: Name: Address: Phone: Fax: Email:
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Service Delivery Manager. Has the meaning given to that term in clause 26.2(b) of this Agreement. Service Design Is the Lifecycle stage that identifies requirements and a solution to meet these requirements. Service Design Package A document(s) defining all aspects of an IT Service and its requirements through each stage of its lifecycle. A Service Definition Meaning Design Package is produced for each new IT Service, major Change, or IT Service Retirement. Service Desk Those people and facilities that serve as the initial point of contact for Authorised Users for technical support for Incidents and Service Work Requests.
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Examples of Service Delivery Manager in a sentence

  • If the Site Lead and the Voya Service Delivery Manager are unable to resolve the dispute within such five-Business Day period (or do not meet within such period), the dispute shall be escalated to the BNY Mellon Executive and the Voya Executive for resolution.

  • Service Delivery Manager The Service Delivery Manager assists in providing service delivery by providing oversight and direction of resources based upon priorities, project management and technical leadership.

  • The Service Delivery Manager (SDM) is responsible for owning Customer experience and delivering the service management outcomes associated with Managed Services provided by Cloudreach.

  • The Service Delivery Manager is also in possession of all relevant consents, risk assessments, method statements and plans.

  • Cloudreach will also allocate Service Delivery Manager, who will be the main point of contact between Customer and Cloudreach during the onboarding phase.

  • They in turn report eventually to the Service Delivery Manager and General Manager.

  • Any direct praise or feedback to an individual group, observer or examiner will be highlighted and sent to the Chair or Area Service Delivery Manager for attention and action as appropriate Information Technology DTE Usage In 2011 IAM RoadSmart started to look at ways to modernise our processes and procedures, to ensure we delivered a modern and efficient service to our members and volunteers.

  • The Group's net cash used in investing activities in Q3 2008 was S$2.4 million.

  • Guidelines are provided, please request them from your Area Service Delivery Manager or support@IAM.org.uk and are available on the IAM RoadSmart website Group management dashboard.

  • In the event of continuous SLA breach or poor service delivery reported over a three (3) month consecutive period to Your nominated Service Delivery Manager, You will have the additional right to terminate the affected service without penalty, following executive escalation.


More Definitions of Service Delivery Manager

Service Delivery Manager has the meaning given to the term in each Supplier’s respective Agreement.
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Service Delivery Manager means persons responsible for assisting Gap in setting its service strategy and direction, and managing the overall NA Stores Help Desk delivery.
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Service Delivery Manager means the person or persons occupying the role of the same name at SHARED SERVICES in respect of the Customer. Service Levels means the service levels as set out in the Service Level Definitions.
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Service Delivery Manager has the meaning given to the term in Attachment 6-A (Governance Committees and Members) in each Supplier’s respective Agreement.
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Service Delivery Manager means the main point of contact for each Party respectively, as set out in the Welcome Pack (if applicable) appointed on behalf of each Party to oversee the performance of this Agreement;
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Service Delivery Manager means a suitably qualified and experienced person nominated by the Supplier from time to time to fulfil the tasks required of the nominee under this Agreement;
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Related to Service Delivery Manager

  • Service delivery area means the defined geographic area for delivery of program services.

  • Calling Name Delivery Service (CNDS means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • service delivery agreement means an agreement between the Municipality and an institution or persons mentioned in section 76(b) of the Local Government: Municipal Systems Act 32 of 2000.

  • Input Service Distributor means an office of the supplier of goods or services or both which receives tax invoices issued under section 31 towards the receipt of input services and issues a prescribed document for the purposes of distributing the credit of central tax, State tax, integrated tax or Union territory tax paid on the said services to a supplier of taxable goods or services or both having the same Permanent Account Number as that of the said office;

  • Delivery Services means those services provided by the

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Delivery service means the providing of electric transmission or distribution to a retail customer.

  • Notice Delivery Period means the period from and including the Trade Date to and including the date that is 15 Business Days after the later of:

  • Customer Service Representative means a person that provides an insurance service and insurance product information:

  • service supplier means any person that supplies a service;

  • Due Diligence Service Provider As defined in Section 12.13(l) of this Agreement.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • financial service supplier means any natural or juridical person of a Party wishing to supply or supplying financial services but the term “financial service supplier” does not include a public entity;

  • Toll Billing Exception Service (TBE means a service that allows End Users to restrict third number billing or collect calls to their lines.

  • Supplier’s Manager means a manager who at the relevant time carries such designation from the Supplier under, or in accordance with, ARTICLE 5;

  • Delivery Point means the point(s) of connection(s) at which energy is delivered into the Grid System i.e. the Interconnection Point.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Service Control Point (SCP) is the node in the common channel signaling network that accepts Queries for certain Database services. The SCP is a real time database system that receives Queries from service platforms, performs subscriber or application-specific service logic, and then sends a Response back to the Query-originating platform. Such service platforms can be Service Switching Points (SSPs) or other network nodes capable of properly formatting and launching Queries.

  • Customer Representative means the representative appointed by the Customer from time to time in relation to the Contract;

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • Interconnection Service Agreement means an agreement among the Transmission Provider, an Interconnection Customer and an Interconnected Transmission Owner regarding interconnection under Tariff, Part IV and Tariff, Part VI. List of Approved Contractors:

  • Interconnection Service(s means any Interconnection, Resale Services, 251(c)(3) UNEs, Collocation, functions, facilities, products or services offered under this Agreement.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Basic generation service provider or "provider" means a

  • Surplus Interconnection Service means any unneeded portion of Interconnection Service established in an Interconnection Service Agreement, such that if Surplus Interconnection Service is utilized, the total amount of Interconnection Service at the Point of Interconnection would remain the same. Switching and Tagging Rules:

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.