Brief Description Of Services Being Provided. This service will be provided to support the Care Trust to deliver the services they are undertaking on behalf of Torbay Council. The Services will normally be accessible on working days from 9am to 5.15pm Monday to Thursday and 9am to 4.15pm on Friday. Access to any of the Services may be agreed at times beyond this by arrangement with the Assistant Director. The specific services provided are :- Postal Service o Collection of outgoing mail both internal and external o Distribution of internal mail throughout the all the council offices o Collation and sorting of external mail to obtain appropriate discounts from the Royal Mail o Supply council wide courier delivery service on a daily basis (appendix 1) o Additional twice weekly courier runs for Education Services, Social Services and Democratic Services o Advice on any of the Postal services offered o Advice on compliance with Royal Mail guidelines It should be noted that Postal Services will endeavour to meet jointly agreed deadlines, but that equipment failure or unforeseen staff absence may necessitate the use of external providers or a revision of the agreed deadlines
Brief Description Of Services Being Provided. This service will be provided to support the Care Trust to deliver the services they are undertaking on behalf of Torbay Council. The service will be accessible on working days from 8.45am to 5.15 pm on Monday to Thursday. On Wednesdays, services commence at 9.30 to allow for staff training and on Fridays, help lines close at 4.15. Access to a service may be agreed at times beyond this by arrangement with the service manager. The specific services provided are :- Cashiering and Income Collection o Identify and allocate all income credited to the Care Trust by cash, cheque or direct credit to Torbay Concil bank account. o Provision of a front line cashier service for receipting any Care Trust income across three area offices. o Reconcile all income and balances in liaison with financial services. o Provide change and cash cheques for various establishments in Tobay. o Provide electronic payment facilities for debit and credit cards via the cashiers, by telephone or over the Intranet. o Collect income from various outlets across Torbay, subject to individual, secure and separate agreements.
Brief Description Of Services Being Provided. Following the creation of the Care Trust and the agreed transfer of Social Service Finance staff, there remains a central finance support function within the Council that will provide ongoing support and dialogue to the Care Trust covering Adult Social Services. The support needs to continue at the same level and standard as previously provided. The Core elements include: system support i.e. use of the Debtors Module within the Council’s Financial Information and Management System (FIMS), access to the FIMS helpdesk, VAT support and advice from the Council’s VAT accountant, financial accounting advice and support for both revenue and capital and guidance with respect to the Council’s Annual Planning Cycle and annual budget round. The Care Trust will provide a full and comprehensive Financial Management service to support the provision of the Adults Care Trust, and provide the Director of Finance (Torbay Council) with all financial information required to ensure his statutory requirements (section 151 and section 114) are fulfilled. The SLA will be closely monitored during then first few months of its operation and changes may be required as the partnership develops. A review of the SLA will be undertaken in March 2006 and any amendments made in light of the operation of the Adults Care Trust.
Brief Description Of Services Being Provided. This service will be provided for all employees who were formerly members of Adult Social Services and Learning Disability Services within Torbay Council. The service will be accessible on working days from 9am to 5pm Monday to Friday. Access to a service may be agreed at times beyond this by arrangement with Torbay Council Assistant Director of Human Resources. The specific services provided are :- Employee Relations This will be provided by the HR Department of the Care Trust. The Council will provide support in relation to ad hoc queries or questions for a reasonable period after the formation of the Trust in order to support a smooth transfer. Other activities, subject to a charge per activity include the following: o HR advice and support over and above adhoc queries or advice as above as agreed between Torbay Assistant Human Resources Director and Care Trust Human Resources Director which has significant resource implications o Attendance at Employment Tribunals if a Solicitor is not briefed to represent the Council o Costs incurred from seeking external legal advice in complex individual employee relations matters Learning and Organisation Development Corporate Standard Provision o Working closely with Trust Managers to identify learning and development needs and develop appropriate training plans to meet agreed needs o Identify and develop funding opportunities for training of social care staff o Work in partnership with training providers in partner organisations to ensure the most effective and efficient deployment of training resources across the Trust o Provide a coaching/career counselling service to managers and staff in the Trust o Provide a L&D consultancy service to managers o Design and delivery of bespoke training and development activities to support the organisational development of the Care Trust o Develop work experience opportunities in social care in conjunction with the NHS and other partners o Providing learning and development opportunities for the Care Trust to the same value and quantity as provided to the Adult Social Care Business Unit prior to the creation of the Adult Care Trust. o Ensuring learning and development opportunities are in line with the Learning and Development plan for the Care Trust, as agreed with the Care Trust Human Resources Director o Underpinning the Care Trust Human Resources Strategy through identification and delivery of learning and development opportunities o Managing and delivering agreed corpora...
Brief Description Of Services Being Provided. Torbay Council IT Services has an overall responsibility to provide technological solutions via I.C.T. support and advice, enabling the Care Trust to provide a quality and cost effective service. Torbay Council IT Services will provide the following list of services to Torbay Care Trust, these services will be provided in all current or future buildings that are connected to the Council computer network :- o Support of the network links which connect the buildings used by the Care Trust, including the procurement, installation, upgrading of hardware and software and maintenance of such items. All network equipment up to the network point itself, will remain the property of Torbay Council. o Support of all desktop PC’s and associated peripherals operated by Care Trust staff and sited within the buildings that are connected to the Council network, including the procurement, installation, upgrading of hardware and software and maintenance of such items. The Care Trust will be the owner of all of this equipment. o The provision of a helpdesk service, providing in conjunction with the Fujitsu helpdesk for the NHS, including the response and resolving of helpdesk calls. o All appropriate support to enable the continued use of the Social Care Management Systems for the recording and using of all information relevant to Adult Social Services and supporting the extraction of information from that system where appropriate. This is currently the SSID system, however this support should be continued with the PARIS system once implemented. o Support for all the in-house developed systems that are currently used by adult social services, so that these can be continued to be used by the Care Trust. These include, but are not limited to : o Carer’s Index o Receiverships System o TFM Contracts Management Module o TFM Dad (Day/Dom) o TFM Res, o TFM FAB o FABTRACS. o Relevant support required allowing the Care Trust to continue to use Microsoft Office Products and any other associated approved off the shelf and bespoke third part software. o The provision of email service to Adult Social Services staff, until appropriate provisions are made to move these staff to NHSmail. o Provision and maintenance of the technical infrastructure to allow the Care Trust to continue to use any additional Torbay Council system that is required. o Provision of IM&T Training to any Care Trust staff, so long as this does not exceed the current use of that service by Adult Social Services. o Prov...
Brief Description Of Services Being Provided. Internal Audit Service covering Adult Social Services as part of an overall Internal Audit service to the Care Trust provided by Devon and Cornwall Audit Confederation The detailed Service Level Agreement will be a continuation of the 2004/05 Service Level Agreement.
Brief Description Of Services Being Provided. This service will be provided to support the Care Trust to deliver the services they are undertaking on behalf of Torbay Council. The Services will normally be accessible on working days from 9am to 5.15pm Monday to Thursday and 9am to 4.15pm on Friday. Access to any of the Services may be agreed at times beyond this by arrangement with the Assistant Director. The specific services provided are :- Corporate Service Provision The Division will provide advice and services to Members and all Directorates in relation to those areas that have Council wide or cross-Directorate implications and are essential for the good corporate governance of the Council. This work is acknowledged to be a legal requirement and/or in the best interest of the Council and will be re-charged to all directorates on a “headcount” basis unless expressly stated in this Agreement to be re-charged differently. These activities include the following areas of work:
Brief Description Of Services Being Provided. Torbay Council Performance Information Team has responsibility to provide social care performance management information to the Torbay NHS Care Trust to meet the needs of the Performance Assessment Framework. The source data will be produced for the returns detailed in Section 2 below and together with information from other sources, collated and provided to meet statutory deadlines. The ongoing provision of management information will be produced on a bi-monthly basis. Support to the work of the Performance Monitoring Group will be provided, with some capacity to deal with ad-hoc information requests. Access to this service will be Mon – Fri 9am-5pm.
Brief Description Of Services Being Provided. The Council will still provide “Premises” services to the Care Trust and continue with the same level of service as currently agreed and funded. Premises services comprise of o Property Services o Estates Services o Corporate Property Services For organisational purposes Council “Premises” services have been grouped together in this SLA to so that one responsible officer in the Care Trust (Head of Estates) can liaise in an effective fashion with the appropriate Council Officers who provide the service. Adult Social Care establishment will be leased by the Council to the Care Trust at a nil rental charge. A list of the relevant properties is available in the estate schedule within the Partnership Agreement. The specific services provided by Premises Services are :- Corporate Property o Provision of accommodation services for Adult Social Care funded via the recharge. o Facilities management, office moves and Care Trust representation on the Council’s Corporate Asset Management Team (CAMT). o Maintenance of Framework Agreement for use of external contractors where appropriate. o Prioritisation of Repairs & Maintenance budgets (using the Council’s TOAD asset database) and the management of the program. Property Services o Provision of repairs and maintenance function. o Completion of condition surveys on a rolling program for Adult Social Care establishments. Estates Services o Estate management and general estate services such as valuations, rating advice etc with respect to the Adult Social Care. o Efficient and effective asset management of the estate.
Brief Description Of Services Being Provided. The Council will still provide Transport services to the Care Trust and continue with the same level of service as currently agreed and funded. Transport Services consist of :- o Transport Co-ordination o Fleet Management Services o Adult Social Care Staff Car Parking Arrangements For organisational purposes transport services have been grouped together in this SLA to so that one responsible officer in the Care Trust (Head of Estates) can liaise in an effective fashion with the appropriate Council Officers who provide the service. Adult Social Care transport services will continue to be managed as part of the Children’s Services Directorate (Torbay Council) Transport Co-ordination o Compliance of all transport service providers with the Councils appropriate quality standards & legislation. (vetting of drivers, insurance, licensing etc) o Meeting Adult Social Care transport needs & to consideration of options to provide the most cost effective, efficient and safe service for clients. o To plan and manage all transport contracts for Adult Social Care including the transport element of care contracts, transport to day services and partnership arrangements with the private & voluntary sector and other partner organisation. o Advice in terms of cost, suitability and operational efficiency/reliability. o Adult Social Care staff will need to identify the needs of clients to ensure safe transport arrangements are determined by transport co- ordination. o Payment of contractors and the billing/recharge of cost to the Care Trust. o To ensure appropriate training, induction, performance management and staff appraisal arrangements are in place to deliver a quality and professional service.
