THE SERVICE LEVELS Sample Clauses

THE SERVICE LEVELS. VDC protection Tiers Protection Tier Peer Data Centre (HA VDC at Peer Data Centre) Self Service File Backup & restore VDC Level Backup (standby VDC at Peer Data Centre) RPO* RTO** Gold Yes Yes Yes < 1 hour < 1 hour Silver No Yes Yes 24 hours 24 hours Bronze No No Yes 24 hours 24 hours Archive Yes Yes N/A <1 hour <1 hour * Recovery Point Objective (data loss between last known good copy and disaster event) ** Recovery Time Objective (time between disaster event and resumption of IAAS) Gold Silver Bronze monthly availability of IAAS (subject to Clause 5.4) 99.85% 99.45% 99.45% Service Credits 10% of monthly Service Fee relating to month in question if Downtime for that month exceeds 0.15% 10% of monthly Service Fee relating to month in question if Downtime for that month exceeds 0.55% 10% of monthly Service Fee relating to month in question if Downtime for that month exceeds 0.55% Response Time 1 hour on 24/7 basis 1 hour during Working Hours 1 hour during Working Hours Recovery Point Objective (i.e. data loss between last known good copy and disaster event) 24 hours 24 hours Recovery Time Objective i.e. time between disaster and resumption of service 24 hours 24 hours SERVICE LEVEL The following Service Level applies only to the Services and is subject to Clauses 5.4 and 5.5.
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THE SERVICE LEVELS. 2. Provide at least 12 half days of engagement and structured project activities with local primary and secondary schools and with chenel (both structured via outreach work, talks, presentations and utilisation of the n17 design studio premises). These assembly and study group workshops will be themed on careers and employment in design and will use local projects and initiatives as key source material for class presentations and studies.
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THE SERVICE LEVELS. PI 1 Contract compliance
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THE SERVICE LEVELS. 8.5. Without limiting any other obligation as set out in this Agreement, the Parties agree to the concept of continuous improvement to the Maintenance Services, and the Vendor shall perform regular reviews of the System, and advise SATS in relation to any improvements and developments that may be necessary, desirable or expedient.
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THE SERVICE LEVELS. The Service Level/KPIs as listed below shall be used to measure the performance of the Services by the Contractor What the Council want to achieve and measure How will this be demonstrated by the Contractor What specific activity the Contractor will measure to demonstrate achievement How frequently the Contractor will measure Min target to be achieved by the Contractor Accuracy of the service Zero or minimal error rate in terms of FPNs issued FPNs cancellations and errors levels On a monthly basis Not more than 1% of the total FPN’s issued per month Effective engagement with the public Zero or minimal number of complaints from public Number of complaints received during the month/year On a monthly basis Not more than 3 Upheld complaints per month Positive impact on the environment Reduced number of fly tipping, litter, dog fouling etc Reduced spend/volume of cleaning required within the borough On a quarterly basis 50% reduction on spend in the first year rising by an additional 10% each subsequent year Positive impact on the environment Reduced number of fly tipping, litter, dog fouling etc Reduced spend/volume of cleaning required within the borough On a quarterly basis 50% reduction in reported fly tipping cases in the first year rising by an additional 10% each subsequent year Proactivity Events and engagement with community Number of events held and positive feedback On a quarterly basis A minimum of 2 events per month to be arranged Productivity Deployed Hours Total number of deployed hours per month On a monthly basis by each month No less than 97% of the agreed hours to be met each month with a total of not less 99% met per year Good quality management information Comprehensive reporting Timely provision of error free reports/data On a monthly basis by each month All requested reports to be available by the 5th working day each month . Service Credits-N/A Consistent Failure Consistent failure In this agreement, consistent failure shall mean: a failure of KPIs at the following rate: failure of 2 or more KPIs during 2 sequential months and/or the Council serving 2 Default Notices in a rolling 6 monthly period. Not Used - Charges and payment All FPN revenue will be collected from the public and retained by the Contractor. FPN will be £75 and £100. The Council will not be making any payments to Contractor for provision of the Services. From time to time, subject to prior agreement by the Council in writing, the Contractor may be reimbursed by the Counc...
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THE SERVICE LEVELS included in Exhibit C-1 as of the Effective Date are included in the ASC. Any Service Levels added after the Effective Date are subject to additional charges, if any, and any such additional charges will be reflected in an amendment to this Transaction Document.
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THE SERVICE LEVELS. 7.1.2 subject to Clause 21, Applicable Legislation; and
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Related to THE SERVICE LEVELS

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

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