Examples of Service Level Credits in a sentence
The Service Level Credits will not limit Prudential’s right to recover, in accordance with the terms of this Engagement Schedule, any other damages to which it may be entitled with respect to such failure to provide the Services in accordance with the Service Levels.
If Vendor fails to provide the Services in accordance with the applicable Service Levels for any reason, except for Force Majeure Events (as defined in the Agreement), Vendor will incur the Service Level Credits identified in and according to the schedule set forth Attachment E-1, provided that Vendor may earn back such Service Level Credits as provided under the provisions of Attachment E-1, as the case may be.
Each Service Level is assigned a Severity Weight in the following table(s), which is used in the calculation of the Service Level Credits.
In the event of a failure of FIS to provide the Services in accordance with the applicable Service Levels set forth on Exhibit H, FIS will incur the Service Level Credits identified in, and according to, the schedule set forth in Exhibit H.
Notwithstanding any contrary limitation of remedies for FIS failure to meet Service Levels, failure of FIS to maintain agreed Service Levels for Core Services (as set forth in Exhibit H or otherwise), may rise to a material breach of this Agreement warranting termination, may accrue elevated Service Level Credits and may be the subject of damage claims.