Service Level definition

Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

Split View

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Get StartedSchedule a Demo

Service Level means the magnitude of a Service Measure;

Service Level means the magnitude of a Service Measure set out in schedule 1;

Examples of Service Level in a sentence

• The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies.

• The purpose of the consultation procedure is to endeavor to resolve any failure to meet the provisions of the Service Level Agreement.

• Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

• It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V.

• If a party hereto is unable to meet the provisions of the Service Level Agreement, or in the event that a dispute arises relating to performance goals set forth in the Service Level Agreement, either party to this Agreement shall address any concerns it may have by requiring a consultation with the other party.

More Definitions of Service Level

Service Level means the specific level of performance Contractor is required to comply with and adhere to in providing the Services in conformity with the Requirements, consistent with the criteria and parameters specified in this Contract. Service Level Terms are set forth in Attachment to this Contract.

Service Level means any agreed minimum level of Service to be achieved by BT with respect to a Service.

Service Level has the meaning given to it in paragraph 2 below.

Service Level means each of the On Time Delivery Service Level, the Availability Service Level and the Resiliency Restoration Service Level.

Service Level means the level of Services and other performance criteria which shall apply to the Services and as set out in the Service Level Agreement (SLA) (as defined below);

Service Level means standards 21Vianet chooses to adhere to and by which it measures the level of service it provides for each Service as specifically set forth below.

Service Level means the standards of performance to be met by the Council in providing the Services as, where applicable, set out in the Service Description (or associated service level agreement (‘SLA’));