SERVICE LEVEL DESCRIPTION Sample Clauses

SERVICE LEVEL DESCRIPTION. The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.
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SERVICE LEVEL DESCRIPTION. (a) PBC will provide at its option either repair or replacement services for the Covered Equipment during the Initial Service Term or any Renewal Service Term (each term as defined in Section
SERVICE LEVEL DESCRIPTION. (a) PBC will provide at its option either repair or replacement services for the Covered Equipment during the Initial Service Term or any Renewal Service Term (each term as defined in Section 21) (the “Service Term”). You are also entitled to: (i) the replacement of printheads for Covered Equipment without additional charge, except for printheads which need to be replaced as a result of any Excluded Circumstance, and except for integrated printhead/ink cartridges; and (ii) two preventative maintenance service calls per calendar year. PBC will notify you when preventative maintenance is due or you can request preventative maintenance service. If your Covered Equipment needs repair, PBC may provide repair by remote access, diagnostics and service and/or by on-site repair service. Repair service is provided only for damage resulting from normal wear and tear. Repair service may include the use of new, reconditioned, or remanufactured parts and assemblies. PBC will provide parts or assemblies for discontinued equipment (or equipment not marketed as new) only if available. If PBC deems it necessary, PBC will dispatch a service technician to arrive at your location for on-site service. You won’t incur hourly charges unless service is performed outside Normal Working Hours, which will be done only with your consent. “
SERVICE LEVEL DESCRIPTION. The following Service Level Agreement (SLA) applies to the DNS Service: Service Level Description SLA Global DNS Safeguard availability 99.999%
SERVICE LEVEL DESCRIPTION. The Service Level Description (“SLD”) for the Services may be found at xxxxx://xxxxxx.xxxx.xx/pdf/sld.pdf, as amended from time to time.
SERVICE LEVEL DESCRIPTION. The following is a description of the Service Level that will be provided. A more detailed description of each Service component is provided in clause 6 below.
SERVICE LEVEL DESCRIPTION. Critical The incident reported has profoundly serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: • the PRD system is completely down • the imminent go-live or upgrade is jeopardized • the core business processes of customer are seriously affected • a workaround is not available • the incident requires immediate processing because the malfunction may cause serious losses • no users can log on to the computing system High Normal business processes are seriously affected. Necessary tasks cannot be performed. This is caused by incorrect or inoperable functions in the system that are required immediately. The incident is to be processed as quickly as possible because a continuing malfunction can seriously disrupt the entire productive business flow. A large number of users cannot log on to the computing system. Medium Work partially restricted: error after update or error in upgrade package, performance problems, memory bottlenecks, memory dumps with limited impact normal business processes are affected. The problem is caused by incorrect or inoperable functions in the environment. A few users cannot log on to the computing system. Low Errors that do not limit operations, proactive adjustments. The problem has little or no effect on normal business processes. The problem is caused by incorrect or inoperable functions in the computing environment that are not required daily or are rarely used. One single user or a small group of users is affected. Table 5 Service level agreement description 7 Appendix – SLA Assignment of Managed Systems System / Host / Module Description Status SLA PRD PS productive system PRD SLA 1 - Critical availability QA PS quality assurance QAS SLA 2 - High availability DEV PS development system DEV SLA 3 - Medium availability TST / Sandbox PS sandbox PRD SLA 4 - Low availability VPN Connection to datacenter PRD SLA 1 - Critical availability Table 6 Assignment of managed systems 8 Change Log Version Date Description V1 10-18-2022 Initial version V2 06-05-2023 Updated to split Incident SLA from Availability SLA to aid clarification.
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SERVICE LEVEL DESCRIPTION. A. SCENARIO A: Global Crossing POP to Global Crossing POP Both ends of the circuit terminate at a defined Global Crossing POP on the Network. Any third party tail circuit or other connection to Covista's equipment, whether it is located at Covista's premise or a "telehouse", is Covista's responsibility. The demarcation point for Scenario A Level of Service is the Global Crossing Digital Distribution Frame (DDF) for bandwidths lower than OC3 or the Global Crossing Optical Distribution Frame (ODF) for OC3 and higher bandwidths, both of which are located within the Global Crossing POP
SERVICE LEVEL DESCRIPTION. A breach of the Service Level Description may, according to circumstances, be evidence of the Bank's negligence, fraud or willful default in the performance of its obligations under this Agreement or that of a Specified Sub-Custodian but except as set out above, the Service Level Description is not legally binding and no breach of any Service Level Description will give rise to a Loss for which the Bank is responsible.

Related to SERVICE LEVEL DESCRIPTION

  • Service Description The Parties will provide Common Channel Signaling (CCS) to one another via Signaling System 7 (SS7) network interconnection, where and as available, in the manner specified in FCC Order 95-187, in conjunction with all traffic exchange trunk groups. SS7 signaling and transport services shall be provided by GTE in accordance with the terms and conditions of this Section 9 of this Article. The Parties will cooperate on the exchange of all appropriate SS7 messages for local and intraLATA call set-up signaling, including ISDN User Part (ISUP) and Transaction Capabilities Application Part (TCAP) messages to facilitate full interoperability of all CLASS Features and functions between their respective networks. Any other SS7 message services to be provided using TCAP messages (such as data base queries) will be jointly negotiated and agreed upon.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Project Description In two or three brief sentences, provide a concise description of your exhibition. Include the subject matter, type of objects to be included (paintings, sculpture, manuscripts, etc.), those responsible for organizing the exhibition, and catalogue author(s).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Job Description The Employer agrees to draw up job descriptions for all positions for which the Union is bargaining agent. These descriptions shall be presented and discussed with the Union and shall become the recognized job descriptions unless the Union presents written objection within thirty (30) calendar days.

  • Product Description The lead products covered by this Settlement Agreement is limited to following Amazon Identification Number (ASIN) B0BBMRLNV9, with the description, "Lesnow 63-37 Tin Lead Rosin Core Solder Wire for Electrical Soldering 0.8mm Soldering Wire Electronics Solder Content Solder Flux 1.8% (0.8mm, 50g)," which was offered for sale by the Settling Entity on xxxxxx.xxx, hereinafter the “Product” or “Products.”

  • Description of Work (a) that has been omitted or

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