Dated 9 March 2005 REUTERS LIMITED and BRITISH TELECOMMUNICATIONS PLC NETWORK SERVICES AGREEMENT for the provision of telecommunications and related services
Exhibit 4.1
*Portions marked with asterisks have been omitted pursuant to a request for confidential treatment, and have been filed separately in connection with such request.
CONFORMED COPY
Dated 9 March 2005
REUTERS LIMITED
and
BRITISH TELECOMMUNICATIONS PLC
for the provision of telecommunications and related services
Table of Contents
i
| Schedule 2 Part 1A | Existing Services | ||
| Schedule 2 Part 1B | New Services | ||
| Schedule 2 Part 1C | Service Management | ||
| Schedule 2 Part 1 D | Security Management | ||
ii
* Text has been redacted for confidentiality
| Schedule 2 Part 1E | Disaster Recovery | |
| Schedule 2 Part 2 | [Not Used] | |
| Schedule 2 Part 3A | Xxxx Services | |
| Schedule 2 Part 3B | Satellite Services | |
| Schedule 3 | Reuters Services | |
| Schedule 4 | Migration Milestones | |
| Schedule 5 Part 1 | Existing Service - Service Levels & Service Credits | |
| Schedule 5 Part 2 | New Service - Service Levels & Service Credits | |
| Schedule 6 | Service Charges | |
| Schedule 7 | [Not Used] | |
| Schedule 8 | [Not Used] | |
| Schedule 9 | Migration Dependencies | |
| Schedule 10 | [Not Used] | |
| Schedule 11 | Relationship Management | |
| Schedule 12 | Contract Management | |
| Schedule 13 | Employees | |
| Schedule 14 | Novation Agreement | |
| Schedule 15 | Exit Provisions |
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This Agreement is made on 9 day of March 2005 between:
| (1) | REUTERS LIMITED, a company incorporated in England (registered number 145516) whose registered office is at 00 Xxxxx Xxxxxx, Xxxxxx XX0X 0XX (“Reuters”); and |
| (2) | BRITISH TELECOMMUNICATIONS PLC, a company incorporated in England (registered number 01800000) whose registered office is at 00 Xxxxxxx Xxxxxx, Xxxxxx, XX0X 0XX (“BT”). |
It is agreed:
Recitals:
| (A) | Reuters carries on the business of a provider of data, news and other services to the financial services sector and others throughout the world. |
| (B) | The Radianz Group has provided telecommunications and other services to the Reuters Group under the Previous NSA and other arrangements between such parties. Pursuant to the Share Purchase Agreement, BT has acquired the entire share capital of Radianz. |
| (C) | In providing Services to Reuters, Radianz does, and will continue to, depend on provision of services to it by Equant under the terms of the Equant PSA. The terms of the Equant PSA were recently revised. |
| (D) | Radianz and Reuters have terminated the Previous NSA and BT has agreed to supply or procure the supply of the Existing Services to Reuters and other members of the Reuters Group with the help of Radianz and Equant (under the Equant PSA) until migration from the provision of the Existing Services to the provision of the New Services on the terms of this Agreement. |
| (E) | BT has agreed to migrate the provision of the Existing Services from the existing network to an MPLS based network or other IP network(s), in accordance with the Migration Plan, and thereafter to provide the New Services, in each case on the terms of this Agreement. |
| (F) | Pursuant to the terms of this Agreement, Reuters has agreed to provide to BT and other members of the BT Group certain Reuters Services for the period until the Migration Date to enable the BT Group to supply the Services to the Reuters Group and other services to third parties. BT has agreed to pay, or procure the payment, for the Reuters Services and Reuters has agreed to pay, or procure the payment, for the Services on the terms of this Agreement. |
| 1 | Definitions |
| Capitalised terms shall have the meanings given to them in Schedule 1 (Definitions) and Clause 2 (Interpretation). | |
| 2 | Interpretation |
| 2.1 | Contents Page and Headings | ||
| In this Agreement, the contents page and headings are included for convenience only and shall not affect the interpretation or construction of this Agreement. | |||
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| 2.2 | Meaning of References | ||
| In this Agreement, unless the context otherwise requires: | |||
| 2.2.1 | any reference to a Party or the Parties is to a party or the parties (as the case may be) to this Agreement and shall include any permitted assignees of a party; | ||
| 2.2.2 | any reference to a Clause or a Schedule is to a clause of or a schedule to this Agreement, and a Part or a paragraph of a Schedule is to a part or a paragraph of that Schedule; | ||
| 2.2.3 | any reference to a statute or statutory provision includes any consolidation, re-enactment, modification or replacement of the same, any statute or statutory provision of which it is a consolidation, re-enactment, modification or replacement and any subordinate legislation in force under any of the same as at the Signing Date; | ||
| 2.2.4 | any reference to the masculine, feminine or neuter gender respectively includes the other genders and any reference to the singular includes the plural (and vice versa); | ||
| 2.2.5 | references to a company shall be construed so as to include any company, corporation or other body corporate wherever and however incorporated or established; | ||
| 2.2.6 | holding company and subsidiary shall have the meanings given to those expressions in s.736 Companies Xxx 0000 and subsidiary undertaking and parent undertaking shall have the meaning given to those expressions in s.258 Companies Xxx 0000; | ||
| 2.2.7 | a person includes any individual, firm, corporation, unincorporated association, government, state or agency of state, association, partnership or joint venture (whether or not having a separate legal personality); | ||
| 2.2.8 | any reference to a person includes a reference to that person's legal personal representatives and successors; | ||
| 2.2.9 | sterling or £ or pounds means the lawful currency of the United Kingdom; | ||
| 2.2.10 | Euro or € means the lawful currency of the states in the European Union which are from time to time participating in Economic and Monetary Union; | ||
| 2.2.11 | dollars or $ means the lawful currency of the United States; | ||
| 2.2.12 | any reference to a time of the day is to London time and references to a day are to a period of 24 hours running from midnight to midnight; | ||
| 2.2.13 | references to BT mean British Telecommunications PLC except where the reference is in the context of the supply of any of the Services under any Local Agreement, where the reference will be to the member of the BT Group which has entered into the Local Agreement; | ||
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Part B. Scope
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| 5.4 | Assistance | |||
| Without prejudice to the other terms of this Agreement, throughout the term of this Agreement BT shall (and shall procure that each member of the BT Group shall) and Reuters shall (and shall procure that each member of the Reuters Group shall), when dealing with each other, act towards each other reasonably and in good faith and (to the extent reasonably commercially practicable) provide each other with such reasonable assistance as requested from time to time by the other Party to meet the objectives of this Agreement. | ||||
| 5.5 | Equant PSA Pass Through | |||
| 5.5.1 | The Parties acknowledge and agree that Equant’s performance pursuant to the Equant PSA during the Standard Period would be sufficient to enable BT to perform the Existing Services at the relevant Service Levels under this Agreement. Subject to Clause 5.5.3, for the period of 12 months after the Closing Date, where Equant’s performance under the Equant PSA falls below that which it delivered during the Standard Period then, to the extent that such service degradation prevents BT from providing the Existing Services at the Service Levels, BT shall be relieved from its obligations to provide such elements of the Existing Services at the Service Levels. | |||
| 5.5.2 | BT shall: | |||
| (i) | use all reasonable endeavours to mitigate the operational impact of a service degradation by Equant on its provision of the Existing Services; and | |||
| (ii) | notify Reuters as soon as is reasonably practicable after it becomes aware of a service degradation by Equant which is likely to affect BT’s ability to provide the Existing Services at the Service Levels. | |||
| 5.5.3 | The relief from BT’s obligations to provide the Existing Services at the Service Levels as set out above in Clause 5.5.1 shall not apply: | |||
| (i) | to the extent (a) that BT fails to comply with its obligations under Clause 5.5.2 and (b) that failure causes Reuters prejudice or loss; and | |||
| (ii) | in respect of Equant’s performance which is in breach of the Equant PSA (save to the extent that such breach also took place during the Standard Period). | |||
Part C. The Services
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| 6.2 | The Parties will work together in good faith to finalise the Migration Plan (which will include a schedule of tasks for each Party, dates for their completion, testing criteria and a plan for testing) within 90 days of the Signing Date. | ||
| 6.3 | The Parties will assess the Migration Plan and associated risks on a continual basis and agree amendments to the Migration Plan accordingly. | ||
| 6.4 | The Parties acknowledge and agree that the Migration Plan is a project management tool that has been and will be developed and agreed jointly between the Parties in accordance with Clauses 6.2 and 6.3. Notwithstanding the foregoing, any change in the Migration Plan that results in a change to the Migration Milestones or the Migration Dependencies (or any of them) shall be progressed through the Change Control Procedure. | ||
| 6.5 | [Deliberately left blank] | ||
| Migration Milestones and Dependencies | |||
| 6.6 | BT shall, or shall procure that the relevant member of the BT Group shall, successfully complete or achieve the Migration Milestones by the relevant date set out in Schedule 4 (Migration Milestones). The Parties acknowledge that the date of a Migration Milestone may be changed by the Parties only in the circumstances set out in Clauses 6.11, 6.12 and 6.14 or by agreement through the Change Control Procedure (including as set out in Clause 6.16). | ||
| 6.7 | In the event of a Migration Failure: | ||
| 6.7.1 | Reuters shall not be liable for any failure to provide, deliver or complete any Related Migration Dependencies to the extent that such failure was caused by the Migration Failure. The Parties agree that any Related Migration Dependency shall be adjusted (including, without limitation, by extending the due date for such Related Migration Dependency) to the extent that the Migration Failure prevents Reuters from providing, delivering or completing that Migration Dependency and the Parties will, acting reasonably and in good faith, discuss and agree that adjustment; and | ||
| 6.7.2 | subject to Clause 6.13, where the Migration Failure is continuing at the end of any relevant Buffer Period, Reuters reserves the right to charge BT the Migration LDs, and BT shall pay the Migration LDs when charged. The Parties agree that the Migration LDs represent a genuine pre-estimate of the Losses which Reuters will sustain as a result of a Migration Failure, actual damages in those circumstances being difficult to determine; accordingly, such payments are not a penalty. | ||
| 6.8 | To the extent that Reuters can demonstrate, to BT’s reasonable satisfaction, that a BT Failure prevented Reuters from providing, delivering or completing a Migration Dependency, then, subject to | ||
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| Clause 6.9, Reuters shall not be liable for its failure to provide, deliver or complete that Migration Dependency and the Parties agree that the Migration Dependency shall be adjusted (including without limitation by extending the due date for such Migration Dependency) to the extent that the BT Failure prevented Reuters from providing, delivering or completing that Migration Dependency and the Parties will, acting reasonably and in good faith, discuss and agree that adjustment. | |||
| 6.9 | In the event that Reuters fails to comply with its obligation pursuant to Clause 8.5.2, Clause 6.8 will not apply to the extent that BT could reasonably have avoided or mitigated the impact of the BT Failure if it had been informed of the BT Failure in accordance with Clause 8.5.2. | ||
| 6.10 | Reuters shall, or shall procure that the relevant member of the Reuters Group shall provide, deliver or successfully complete the Migration Dependencies as applicable by the relevant date set out in Schedule 9 (Migration Dependencies). The Parties acknowledge that the date of a Migration Dependency may be changed by the Parties only in the circumstances set out in Clause 6.7 or by agreement between the Parties through the Change Control Procedure (including as set out in Clause 6.12). | ||
| 6.11 | Where any Migration Dependency is not provided, delivered or completed by the date set out in Schedule 9 (Migration Dependencies), then: | ||
| 6.11.1 | BT shall not be liable for any Migration Failure in respect of any Related Migration Milestone to the extent that such failure was caused by Reuters’ failure to provide, deliver or complete the Migration Dependency. The Parties agree that a Migration Milestone shall be adjusted (including, without limitation, by extending the due date for such Migration Milestone) to the extent that the failure to provide, deliver or complete the Migration Dependency prevents BT from providing, delivering or completing that Migration Milestone and the Parties will, acting reasonably and in good faith, discuss and agree that adjustment; and | ||
| 6.11.2 | subject to Clause 6.13, where the failure to provide, deliver or complete the Migration Dependency is continuing at the end of any relevant Buffer Period BT reserves the right to charge the relevant Migration Surcharge, and Reuters shall pay that Migration Surcharge when charged. The Parties agree that the Migration Surcharge represents a genuine pre-estimate of the Losses which BT will sustain as a result of a failure by Reuters to provide, deliver or complete a Migration Dependency, actual damages in those circumstances being difficult to determine; accordingly, such payments are not a penalty. | ||
| 6.12 | To the extent that BT can demonstrate, to Reuters’ reasonable satisfaction, that a Reuters Failure prevented BT from providing, delivering or completing a Migration Milestone, then, subject to Clause 6.13, BT shall not be liable for any Migration Failure in respect of that Migration Milestone and the Parties agree that the Migration Milestone | ||
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| shall be adjusted (including without limitation by extending the due date for such Migration Milestone) to the extent that the Reuters Failure prevented BT from providing, delivering or completing that Migration Milestone and the Parties will, acting reasonably and in good faith, discuss and agree that adjustment. | |||
| 6.13 | In the event that BT fails to comply with its obligations pursuant to Clauses 7.3.3 or 7.4.2, Clause 6.12 will not apply: | ||
| 6.13.1 | in the case of a failure to comply with Clause 7.3.3, to the extent that BT could reasonably have avoided or mitigated the impact of the Reuters Failure if it had complied with its obligations pursuant to Clause 7.3.3; and | ||
| 6.13.2 | in the case of a failure to comply with Clause 7.4.2, to the extent that Reuters could reasonably have avoided or mitigated the impact of the Reuters Failure if it had been informed of the Reuters Failure in accordance with Clause 7.4.2. | ||
| 6.14 | Each Party will provide appropriate senior management representation at monthly programme review sessions to review the progress of the Migration Plan and progress against Migration Milestones and Migration Dependencies. The Parties shall at each regular review meeting held pursuant to Clause 14 (or at such time as may be reasonably requested by either Party): | ||
| 6.14.1 | discuss in good faith ways to ensure that migration is conducted in a cost efficient manner for both Parties; | ||
| 6.14.2 | identify any actual or potential delays in the migration process; and | ||
| 6.14.3 | discuss in good faith ways to avoid or mitigate the effect of any actual or potential delays in the migration process (including implementing the Migration Milestone or Migration Dependency in an alternative way) and otherwise to ensure ongoing compliance (so far as possible) with the Migration Plan and achievement of the Migration Milestones and the Migration Dependencies, including (where the Parties agree through the Change Control Procedure) any necessary adjustment to the Migration Milestones and/or the Migration Dependencies, and shall implement any plans or actions agreed at any such meeting. |
||
| 6.15 | The Parties further acknowledge and agree that if there are steps or activities that are not contained in the Migration Plan or in this Agreement (including its Schedules), in each case at the Signing Date, that it is necessary or desirable that the Parties (or one of them) should provide, deliver or complete in order to enable migration in accordance with the Migration Plan and achieve the Migration Milestones or the Migration Dependencies then the relevant Party shall undertake such additional activities and the costs of provision, delivery or completion of those requirements and additional activities shall be borne: | ||
| 6.15.1 | by BT, if it is a requirement that BT was aware of at the Signing Date; | ||
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| 6.15.2 | by Reuters, if it is a requirement that does not fall within Clause 6.15.1 but either Reuters was aware of, or would, if acting in accordance with Good Professional Practice, be aware of at the Signing Date; or | ||
| 6.15.3 | if not falling within Clauses 6.15.1 or 6.15.2, as agreed between the Parties in good faith discussions, each Party acting reasonably. | ||
| 6.16 | The Parties agree that the Migration Milestones and/or the Migration Dependencies may need to be adjusted as a consequence of the additional requirements identified under Clause 6.15. The Parties will, acting reasonably and in good faith, discuss the impact of such additional requirements with a view to agreeing any necessary adjustment to the Migration Milestones and/or the Migration Dependencies through the Change Control Procedure. | ||
| 6.17 | If any prospective changes to a Migration Milestone are being discussed pursuant to Clauses 6.11, 6.12, 6.14 or 6.16, Reuters agrees that it will not enforce its rights to charge the Migration LDs under Clause 6.7 in relation to that Migration Milestone in each case until agreement has been reached between the Parties pursuant to Clause 6.11, 6.12, 6.14 or 6.16, as the case may be. | ||
| 6.18 | If any prospective changes to a Migration Dependency are being discussed pursuant to Clauses 6.7, 6.8, 6.14 or 6.16, BT agrees that it will not enforce its rights to charge the Migration Surcharge under Clause 6.9 in relation to that Migration Dependency, in each case until agreement has been reached between the Parties pursuant to Clause 6.7, 6.8, 6.14 or 6.16, as the case may be. | ||
| 6.19 | During a Buffer Period the Parties shall meet to discuss in good faith ways to remedy and mitigate the effect of the Migration Failure or the failure to provide, deliver or complete the Migration Dependency (as the case may be). | ||
| 6.20 | From the date of each Service Acceptance Notice in respect of a Connection, the Service Levels for that Connection shall be the New Service Levels. On receipt from Reuters of the final Service Acceptance Notice for the final Facility to be migrated, BT will issue a Final Migration Notice. From the date of that Final Migration Notice, BT shall cease to provide any further Existing Services under this Agreement and shall provide all New Services under and in accordance with this Agreement. | ||
| 6.21 | Without prejudice to either Party’s rights under this Agreement, in the event that the Migration Date has not been reached on or before the date four years from the Closing Date (or such later date as may be agreed between the Parties), the Parties shall discuss in good faith any consequences of the same in accordance with the Dispute Resolution Procedure. | ||
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| 7.1.1 | the Service Levels; | ||
| 7.1.2 | subject to Clause 21, Applicable Legislation; and | ||
| 7.1.3 | Good Professional Practice. | ||
| Where the Service Levels are not met the provisions of Clause 28 (Service Credits) shall apply. | |||
| 7.2 | Compliance with Policies | ||
| BT confirms that it has received a copy of the Code and agrees to use all reasonable endeavours to comply with all applicable requirements in, and to procure that its Personnel shall use all reasonable endeavours to comply with all requirements in, the Code (as amended from time to time) provided that: | |||
| 7.2.1 | BT shall only be obliged to comply and procure compliance with any amendments to the Code from the expiry of a reasonable period of time following its receipt of such amendments; and | ||
| 7.2.2 | if compliance with any amendments to the Code will result in an adverse impact on the provision of the Services or in members of the BT Group incurring additional costs, this shall be discussed between the Parties and the amendments to the Code, and any Changes required to comply with the amended Code, shall not apply unless agreed through the Change Control Procedure. | ||
| In any event: | |||
| 7.2.3 | BT (and its Personnel) shall not be required to comply with the Code to the extent that to do so would require BT (or any member of the BT Group or any Subcontractors) to breach any Applicable Legislation; | ||
| 7.2.4 | BT’s obligations in this Clause 7.2 to comply with, and procure its Personnel’s compliance with, the Code shall be absolute (and not qualified by reasonable endeavours) to the extent that compliance with the Code is required by Applicable Legislation; and | ||
| 7.2.5 | BT (and its Personnel) shall be entitled to comply with BT's own standards and procedures instead of a part of the Code if and to the extent that Reuters agrees that BT's own standards and procedures provide protection which is not materially less than that part of the Code (such agreement not to be unreasonably withheld or delayed). | ||
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| 7.3 | Relief from Certain Obligations | ||
| 7.3.1 | Subject to Clause 7.3.2, BT will be discharged from its obligation to supply a Service or carry out any other obligation under this Agreement (except the obligation to achieve the Migration Milestones, but without prejudice to Clause 6.12) to the extent that a Reuters Failure prevents BT from supplying such Service or carrying out such obligation. | ||
| 7.3.2 | In the event that BT fails to comply with its obligations pursuant to Clauses 7.3.3 or 7.4.2, Clause 7.3.1 will not apply; | ||
| (i) | in the case of a failure to comply with Clause 7.3.3, to the extent that BT could reasonably have avoided or mitigated the impact of the Reuters Failure if it had complied with its obligations pursuant to Clause 7.3.3; and | ||
| (ii) | in the case of a failure to comply with Clause 7.4.2, to the extent that Reuters could reasonably have avoided or mitigated the impact of the Reuters Failure if it had been informed of the Reuters Failure in accordance with Clause 7.4.2. | ||
| 7.3.3 | Where BT is prevented from supplying a Service or carrying out any other obligation under this Agreement (including, for the avoidance of doubt, the provision, delivery or completion of a Migration Milestone) by reason of a Reuters Failure, BT shall inform Reuters as soon as reasonably practicable, describing the relevant matter or matters in reasonable detail, and BT shall: | ||
| (i) | supply all other Services and fulfil all other obligations in accordance with this Agreement; | ||
| (ii) | use Good Professional Practice to perform the affected Service or other obligation (as the case may be) to the extent reasonably possible, and all direct and reasonable costs incurred by BT in doing so, to the extent those costs are not already included in the Service Charges, shall be included in the next invoice sent to Reuters and paid by Reuters as if part of the Service Charges; where (a) such additional costs are likely to be material; and (b) it is reasonably possible to consult with Reuters regarding such costs prior to incurring them and still fulfil its obligations under this Clause, BT shall consult with Reuters regarding such costs. Where BT does so consult, BT shall be under no obligation to perform the affected Service or other obligation (as the case may be) under this Clause 7.3.3(ii) until Reuters has approved BT’s course of action, and the costs to be incurred; and | ||
| (iii) | resume or commence supply of the affected Service or other obligations (as the case may be) in accordance with this Agreement as soon as reasonably practicable once the relevant Reuters obligation has been fulfilled. | ||
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| 8.1 | Reuters shall provide or procure the provision of the Reuters Services to BT, the BT Group and/or the Subcontractors in accordance with Good Professional Practice and on the terms set out in Schedule 3 (Reuters Services). | ||
| 8.2 | Reuters shall, on request from BT, provide Reuters Information that is reasonably requested of it and that is necessary to provide the Services where such Reuters Information is not reasonably available from any other person, as soon as reasonably practicable after the date of such request. The Information provided by Reuters pursuant to this Clause will be provided in accordance with Good Professional Practice. | ||
| 8.3 | Subject to Clause 8.4, Reuters will be discharged from its obligation to supply a Reuters Service or carry out any other obligations under this Agreement (except the obligation to achieve the Migration Dependencies, but without prejudice to Clause 6.8) to the extent that a BT Failure prevents Reuters from supplying such Reuters Service or carrying out such obligation. | ||
| 8.4 | In the event that Reuters fails to comply with its obligation to comply with Clause 8.5.2, Clause 8.3 will not apply to the extent that BT could have avoided or mitigated the impact of the BT Failure if it had been informed of the BT Failure in accordance with Clause 8.5.2. | ||
| 8.5 | Reuters undertakes to, and shall procure that the relevant members of the Reuters Group shall, without undue delay inform BT in an appropriate manner of any: | ||
| 8.5.1 | delays or perceived delays or problems in the delivery of any Reuters Service of which it becomes aware; and | ||
| 8.5.2 | act or omission by any member of the BT Group of which it becomes aware which is having or is likely to have a detrimental effect on the provision of the Reuters Services or the performance by Reuters of | ||
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| any of its obligations set out in this Agreement (including, for the avoidance of doubt, the provision, delivery or completion of a Migration Dependency). | |||
| 8.6 | In the event that Reuters elects to use BT’s IP networks to deliver a product to its customers, Reuters shall test and certify that product over the test IP network provided by BT. | ||
| 8.7 | Reuters agrees to promote the benefits of meshing (both between Reuters Products and Reuters Products and third party customer products) to both its Personnel and its customers, including taking the following steps: Reuters agrees to maintain policies within the Reuters Group that support the principles of meshing to both its Personnel and its customers (including, but not limited to, promoting and supporting publicly in the relevant markets, and to Reuters existing and potential customers). In the event that BT or Reuters finds members of the Reuters Group not supporting this principle, Reuters shall take all reasonable steps to prevent (as soon as practicably possible) such Personnel continuing such activities provided that it is not against Reuters’ business interests. For the avoidance of doubt, it is Reuters’ intention that for New Services BT shall control the relevant physical access circuits. | ||
| * | |||
| 8.8.1 | Reuters acknowledges and agrees that it is not its intention to limit the BT Group’s revenues under this Agreement to the MRG. | ||
| * | |||
| 8.8.4 | In the event that Reuters becomes aware of a third party supplier relationship that it has which conflicts with the provisions of this Clause 8.8 it shall take steps as are necessary to remove such conflict prior to the Closing Date. |
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* Text has been redacted for confidentiality
| 9.1.1 | the Facilities where Equipment or Communications Assets are, or are to be, located in each case as are reasonably necessary for work related to the installation, inspection, maintenance and de-installation of the Equipment or Communications Assets or as otherwise required in order to provide the Services; and | ||
| 9.1.2 | Reuters Personnel as is reasonably necessary for work related to the installation, inspection, maintenance and de-installation of the Equipment or Communications Assets, | ||
| and BT shall procure that all BT Personnel exercise due care to minimise disruption when on a Facility (taking into account BT’s obligation to provide the Services to the standard of Good Professional Practice). | |||
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| 9.2 | Extent of Access | ||
| 9.2.1 | For all access under Clause 9.1 (Allow Access), BT shall, or shall procure that the relevant member of the BT Group shall, provide notice that is reasonable in the circumstances (which may be immediate) to Reuters when requiring access to any Facility save that no notice shall be required in respect of a Site where the BT Personnel already have valid access rights for that purpose to the relevant part of the Site (including valid access rights granted prior to the Signing Date). The provision of at least five (5) Business Days shall always be deemed reasonable notice for the purposes of this Clause 9.2.1. | ||
| 9.2.2 | Requests for access should be made to the nominated point of contact at the relevant Facility (as indicated to BT in a Valid Order) or other relevant contact. | ||
| 9.2.3 | Reuters reserves the right under this Agreement to refuse to admit any BT Personnel to the Facilities whose admission would be, in the reasonable opinion of Reuters, detrimental to the business of Reuters or a member of the Reuters’ Group or a customer of either of them. | ||
| 9.3 | Access in Compliance with Safety Procedures | |||
| 9.3.1 | BT will, and will procure that its Personnel will, exercise its rights of access to the Facilities in compliance with: | |||
| (i) | all procedures and instructions which relate to the relevant Facility (including all relevant safety, security, confidentiality and operational procedures notified by Reuters to BT or its Personnel (including by way of on site instruction or reasonably prominent notice)) in each case, in respect of the Sites, to the extent that substantially equivalent procedures and instructions apply to the majority of any of Reuters’ other contractors or visitors at the relevant Facility; and | |||
| (ii) | all relevant health and safety requirements imposed by Applicable Legislation. | |||
| 9.3.2 | Save where required by Applicable Legislation and subject to the limitations of liability set out in this Agreement (where permissible under the relevant Applicable Legislation), Reuters shall not be responsible or liable for the safe custody of any personal equipment or personal property of any of the BT Personnel exercising access rights pursuant to Clause 9.1 (Allow Access) or otherwise at the Facilities. | |||
| 9.3.3 | Subject to the limitations of liability set out in this Agreement, Reuters shall only be liable for the safety of BT Personnel exercising access rights pursuant to Clause 9.1 (Allow Access) or otherwise at the Facilities, to the extent such liability is imposed by Applicable Legislation. | |||
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| 9.4 | Equipment Installed, and Deliveries at, the Facilities | |||
| 9.4.1 | Permissions and Consents | |||
| (i) | BT and the members of the BT Group shall be allowed to install Equipment at the Facilities. The location of Equipment at the Facilities shall be discussed in advance with Reuters, and BT shall take into account all reasonable concerns raised by Reuters, a member of the Reuters Group and/or its customers in relation to the location of Equipment, to the extent the same do not impact Service Levels. | |||
| (ii) | Throughout the term of this Agreement, Reuters will, at its own expense and prior to any installation work in respect of Equipment, obtain all necessary landlord, planning, environmental and other property related consents for the installation and use of the Equipment, including consents for any necessary alterations to buildings at the Facilities. In order that Reuters may obtain the consents described above, BT shall provide Reuters with reasonable prior notice of its intention to install the Equipment at the relevant Facility and, upon the reasonable request of Reuters, further provide (at its own cost) assistance to Reuters in seeking and obtaining such consents. | |||
| 9.4.2 | Deliveries and Maintenance | |||
| (i) | BT, other members of the BT Group and the Subcontractors shall be responsible at their own risk and expense for the delivery to, unloading and installation at and de-installation and removal from the Facilities of all the Equipment and any tools and equipment brought in to the Facilities by BT Personnel for the purposes of installation, de-installation, repair or maintenance (“BT Tools”). | |||
| (ii) | BT, other members of the BT Group and the Subcontractors shall be liable for the care, safety, storage and removal of all BT Tools and shall leave the Facilities in a clean, tidy and safe condition at the end of each visit. | |||
| 9.4.3 | Installed Equipment | |||
| With respect to the Equipment installed at the Facilities and the Communications Assets, Reuters shall, and shall procure that other members of the Reuters Group shall: | ||||
| (i) | not sell, assign, sub-let or part with possession or control of the Equipment or Communications Assets or any interest therein; | |||
| (ii) | not create any Encumbrances over the Equipment or Communications Assets; | |||
| (iii) | not relocate the Equipment or Communications Assets from their original Facilities without BT's prior written consent (not to be unreasonably withheld or delayed) and BT shall not be deemed to be in breach of its obligations under this Agreement including its obligation to comply with Service Levels to the extent that such a breach is directly caused by a | |||
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| relocation of the Equipment and/or Communications Assets where Reuters failed to comply with its obligations under this Clause 9.4.3(iii); | |||
| (iv) | not disconnect the Equipment or Communications Assets from the relevant telecommunication network to which it is connected; | ||
| (v) | not change, remove or obscure any labels, plates, insignia, lettering or other markings that BT or the manufacturer has placed on the Equipment or Communications Assets; | ||
| (vi) | ensure that the same environmental conditions (including those relating to waterproofing, the absence of dust, security and air conditioning) as existed at the time the Equipment or Communications Assets were installed are maintained and that the exterior surfaces of the Equipment or Communications Assets are kept clean and (reasonable wear and tear excepted) in good condition; | ||
| (vii) | provide suitable electrical power supply and earthing arrangements for the Equipment and Communications Assets to the appropriate local standard; | ||
| (viii) | other than wear and tear which arises in the ordinary course, take reasonable steps to prevent damage to the Equipment and Communications Assets; | ||
| (ix) | not make any modifications to the Equipment or Communications Assets except as expressly required by BT; | ||
| (x) | take reasonable steps to prevent access to the Equipment and Communications Assets by unauthorised personnel; | ||
| (xi) | take reasonable steps to prevent Reuters Personnel from interfering or tampering with the Equipment or Communications Assets; | ||
| (xii) | prevent the operation of any equipment in close proximity to the Equipment or Communications Assets which Reuters knows (or would, if acting in accordance with Good Professional Practice, know) causes interference or disruption to such Equipment or Communications Assets or to the Services; and | ||
| (xiii) | upon the termination or expiration of this Agreement, surrender possession of the Equipment to BT, other members of the BT Group or their Subcontractors, pursuant to Schedule 15 (Exit Provisions). | ||
| 9.4.4 | Where Equipment that has been installed at a Facility in accordance with Good Professional Practice is subsequently lost, damaged or destroyed (except, in each case, through fair wear and tear) and BT Personnel replace or repair such Equipment to ensure the continued provision of the Services in accordance with this Agreement then Reuters shall pay the costs and expenses reasonably and properly incurred by BT with respect to its replacement or repair save to the extent such loss or damage is caused by or results from an act of BT Personnel. Where Equipment installed at BT premises is lost, damaged or destroyed and BT Personnel replace or repair such Equipment to ensure the continued provision of the Services in accordance with this Agreement then BT shall pay the costs and | ||
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| expenses reasonably and properly incurred by BT with respect to its replacement or repair save to the extent such loss or damage is caused by or results from an act of Reuters Personnel or Reuters customers, where Reuters shall bear such costs and expenses. | |||||
| 9.4.5 | Save as provided in Clause 9.4.4, BT shall be responsible for all loss and damage (including fair wear and tear) to the Equipment at the Facilities, and shall replace and repair the Equipment (at its own cost) so as to ensure the continued provision of the Services in accordance with this Agreement. | ||||
| 9.5 | Communications Assets | ||||
| 9.5.1 | From the Signing Date until the Migration Date, Reuters shall, and shall procure that each other member of the Reuters Group shall, permit BT to use any Communications Assets required by BT for the provision of the Services and services to third parties. Reuters shall make available to BT such spares relating to the Communications Assets as it has at the Signing Date. | ||||
| 9.5.2 | Without prejudice to BT’s obligation to provide the Services, if any Communications Asset reaches the end of its anticipated or supportable lifespan or breaks down at any time during the term of this Agreement BT may, or may procure that a member of the BT Group, repair or replace such Communications Asset, and any such repair or replacement shall be entirely at BT’s own cost (except to the extent that such repair or replacement is required as a result of conduct of Reuters Personnel or customers of members of the Reuters Group). For the avoidance of doubt, Reuters shall not be under any obligation to repair or replace any Communications Assets in any circumstances. | ||||
| 9.5.3 | Reuters agrees to: | ||||
| (i) | assign or procure the assignment of any Communications Asset which is owned by a member of the Reuters Group and that it (or the relevant member of the Reuters Group) is freely able to assign; and | ||||
| (ii) | use all reasonable endeavours to assign or procure the assignment of all Communications Assets other than those referred to in Clause 9.5.3(i), | ||||
| in each case which are repaired or replaced in accordance with Clause 9.5.2 to BT and each such Communications Asset (to the extent it has been so assigned) shall from the date of repair or replacement be owned by BT or other relevant member of the BT Group (as relevant) and fall to be considered as Equipment. | |||||
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| 11.1 | From the Closing Date BT will (as necessary) prepare and maintain in place such disaster recovery and business continuity plans: | |||
| 11.1.1 | in respect of the Existing Services, as were provided by the Radianz Group to Reuters Group during the Standard Period; | |||
| 11.1.2 | in respect of the New Services, as set out in Schedule 2 Part 1E; and | |||
| 11.1.3 | in respect of Additional Services (other than the Xxxx Services to which the provisions of Schedule 2 Part 1E shall apply), as agreed between the Parties pursuant to the Change Control Procedure and, in the absence of such agreement, as set out in Schedule 2 Part 1E. | |||
| 11.2 | Except where provided otherwise in this Agreement (including, but not limited to, any Force Majeure Event), nothing in Clause 11.1 shall remove BT’s obligation to provide the Services at the Service Levels. | |||
| 11.3 | Prior to the invocation of any disaster recovery plan BT shall, where it is reasonably able in the circumstances, give advance notice of that fact to Reuters. Where BT is unable in the circumstances to give advance notice it shall give notice of such invocation to Reuters promptly thereafter. | |||
| 11.4 | In the event of any incident, disaster or business interruption which results in the invocation of any disaster recovery plan by BT or Reuters: | |||
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| 11.4.1 | the Parties shall ensure that a resilient independent communications infrastructure is in place between the Parties as is necessary to ensure that the Parties are able to provide and support continued communications at all times between the Parties irrespective of any such incident, disaster or business interruption; | |||
| 11.4.2 | the Parties shall ensure that during the period of invocation of any disaster recovery plan, each Party shall provide to the other in a timely manner ongoing information updates in respect of any such incident, disaster or business interruption in a format to be agreed between the Parties (acting reasonably and in good faith) by the Closing Date; and | |||
| 11.4.3 | BT shall, upon reasonable request by Reuters, make relevant BT Personnel available to participate in any update communications that take place between Reuters and its customers. BT acknowledges that it is current Reuters’ policy to verbally update its clients on an hourly basis and BT agrees that, upon reasonable notice, it shall participate in such communications upon Reuters’ request. | |||
| 11.5 | BT shall conduct at its own cost a test of its disaster recovery plans and procedures not less than once in each 12 month period after the Closing Date and otherwise as might reasonably be expected in accordance with Good Professional Practice and shall provide the results of each test (which shall, upon Reuters’ reasonable request, have been verified by an independent third party (provided that where Reuters requests such verification four times or more during the term of this Agreement, such independent verification shall be at Reuters’ cost)) to Reuters within 15 days of its completion. Where Reuters so requests, BT agrees that Reuters can (at its own cost) participate in such tests and in such case the Parties shall agree the scope of and approach to such testing in advance of each test. | |||
| 11.6 | At Reuters’ reasonable request, BT agrees to participate (to the extent reasonably required) in any test of Reuters’ disaster recovery plans. | |||
| 11.7 | At Reuters’ reasonable request, BT agrees to support and assist (to the extent reasonably required) Reuters upon any invocation of Reuters’ disaster recovery plans. | |||
| 11.8 | As an overriding principle, BT and Reuters agree to work together to optimise the preparation and ongoing appropriateness of their respective disaster recovery plans, with particular regard to the interaction of their respective plans. |
Part D. Transfer
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| (i) | if it is permissible under the Existing Services Contract, BT shall perform on behalf of Reuters the obligations of Reuters under that Existing Services arising after the Closing Date (excluding payment obligations), and if it is not so permissible, Reuters shall perform and BT shall reimburse Reuters reasonable charges to the extent such charges are not already recovered pursuant to Schedule 3; | ||
| (ii) | BT will fulfil in full on Reuters’ behalf the payment obligations under the Existing Service Contract to the extent they relate to the due and proper performance of the Existing Services, in accordance with the invoicing and payment procedures agreed between the Parties; and | ||
| (iii) | if it is permissible under the Existing Services Contract, Reuters shall terminate the Existing Services Contract at BT’s request, provided that BT has provided Reuters with reasonably adequate assurances that termination will not affect its ability to provide the Existing Services to the relevant Service Levels. | ||
| 16.1 | The initial Key BT Personnel engaged or involved in providing the Services shall be the BT Personnel listed in Schedule 11 (Relationship Management). | |||
| 16.2 | During the 12 months following the Closing Date, changes to the Key BT Personnel shall only be permitted where such changes are beyond the reasonable control of BT (save that BT may dismiss any member of the Key BT Personnel in accordance with its usual disciplinary or performance criteria procedures). Reuters shall have the right to be consulted in respect of any removal of Key BT Personnel during such 12 month period and Reuters’ prior written consent shall be required for the appointment of any replacement Key BT Personnel during such 12 month period (such consent not to be unreasonably withheld or delayed). | |||
| 16.3 | Without prejudice to Clause 16.2, BT will use all reasonable endeavours to minimise changes of individual personnel who are engaged or involved in providing the Services. Save as provided in Clause 16.2, BT reserves the right to determine which individual personnel will perform the Services and to replace whether temporarily | |||
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| 17.1.1 | maintain records in accordance with the higher of Good Professional Practice and its usual business practices; | |||
| 17.1.2 | in the case of records which relate to any amounts which are payable by Reuters under this Agreement, prepare and maintain those records in accordance with generally accepted accounting principles applied on a consistent basis; and | |||
| 17.1.3 | retain all such records for a period of no less than two years following the termination or expiry of this Agreement or, if longer, such period as may be required in order for BT to comply with its obligations in Clause 17.2 (Right of Inspection) or otherwise as required by Applicable Legislation. | |||
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| 17.2 | Right of Inspection | |||
| 17.2.1 | BT shall provide to Reuters’ reputable third party auditors (“Auditor”) upon reasonable prior notice (which shall normally be not less than 10 Business Days, unless otherwise agreed by the Parties in writing) to BT, access to copies of all relevant records, BT Personnel and BT Premises (but not the BT System) as is reasonably necessary or otherwise required by law for the purposes stated below. Save as provided in Clauses 17.3 and 17.4, such access shall be limited to one financial and one performance audit per 12-month period. Such access will be permitted at any time during normal office hours. Such access shall be provided solely for the purpose of performing audits and inspections of BT to: | |||
| (i) | verify the accuracy and completeness of BT's invoices; and | ||||
| (ii) | verify the accuracy of any of BT’s Service Level reports, | ||||
| provided that the Auditor shall enter into a confidentiality undertaking reasonably acceptable to BT (and no less onerous than the confidentiality provisions of this Agreement). | |||||
| 17.2.2 | Nothing in this Clause 17 shall require BT, or any member of the BT Group, to make available: (i) underlying or open-book financial information relating to BT’s or its Subcontractors’ cost of providing the Services or its profit margins; (ii) any information which is legally privileged; (iii) any information in relation to which BT owes a third party a duty of confidence; or (iv) any draft or preparatory documentation or correspondence; or (v) any information the disclosure of which would breach Applicable Legislation, including Data Protection Legislation. | |||
| 17.2.3 | Reuters will provide BT with a draft copy of any Auditor’s report and will give BT an opportunity to make representations to it and correct inaccuracies with respect to the contents of the draft Auditor’s report prior to the Auditor’s report being disclosed outside Reuters’ core Agreement management team. | |||
| 17.3 | Regulatory Audit and SAS-70 Obligations | |||
| 17.3.1 | Notwithstanding anything in this Clause 17, Reuters and each member of the Reuters Group shall have the right to conduct audits at such frequency and in such manner as is required by Applicable Legislation from time to time. | |||
| 17.3.2 | Commencing in the second calendar year of the Initial Term, and not more than once every twelve (12) months thereafter, on Reuters’ written request, BT will obtain a Type II report and examination prepared in accordance with Statement on Auditing Standards 70 (as amended from time to time) as promulgated by the American Institute of Public Certified Accounts (the "SAS-70 Report") of the Relevant Systems and Services from a reputable global accounting firm and provide a copy of the SAS-70 Report to Reuters. For these purposes, “Relevant Systems and Services” are: | |||
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| (i) | all systems and services used to provide the New Services; | ||||
| (ii) | the systems and services of the BT Group (excluding the Radianz Group) used to provide the Existing Services; and | ||||
| (iii) | the systems and services of the Radianz Group used to provide the Existing Services to the extent that such systems and services were (a) the subject of a SAS-70 Report during the Standard Period, or (b) the subject of a change programme within the Radianz Group as at 22 February 2005 with the aim of achieving the standards required of a SAS-70 Report. In respect of Relevant Systems and Services referred to in this sub-Clause 17.3.2(ii)(b), the obligation in Clause 17.3.2 shall apply on and from the date on which such programme was (as at February 2005) planned to be complete. | ||||
| 17.3.3 | In the event that Reuters or its Auditors determine, acting reasonably, that such SAS-70 Report is insufficient or incomplete, then upon written notice from Reuters, BT shall provide the Auditors with access to and any assistance that they may reasonably require with respect to records required to complete the SAS-70 Report of the Services. | |||
| 17.3.4 | If, pursuant to Clause 17.3.3, the Auditor reviews Confidential Information belonging to BT, the Auditor shall enter into a confidentiality undertaking reasonably acceptable to BT (and no less onerous than the confidentiality provisions of this Agreement). | |||
| 17.3.5 | BT will not be required, pursuant to any provision of this Clause 17.3 to provide access to data of other customers of the BT Group. All information learned or exchanged in connection with the conduct of an audit under this Clause 17.3 shall, to the extent it is Confidential Information, be BT Confidential Information. | |||
| 17.4 | Security Audit | |||
| 17.4.1 | BT shall provide to the Auditors upon reasonable prior notice to BT (which shall normally be not less than 10 Business Days unless otherwise agreed by the Parties in writing), access to copies of all relevant records, BT Personnel and BT Premises (but not the BT System) as is necessary to enable an audit of the security arrangements, processes and procedures implemented and maintained by BT and the members of the BT Group in respect of the Existing Services or other Services in each case that are not certified as being BS7799 compliant (the “Security Audit”). The aim of the Security Audit is to ensure that such security arrangements, processes and procedures are no less rigorous than those implemented by Radianz in respect of services equivalent to the Existing Services provided during the Standard Period. In respect of the New Services, BT shall ensure that they comply with the Agreed Principles. | |||
| 17.4.2 | The right of Security Audit granted pursuant to Clause 17.4.1 may not be exercised more than once in any calendar year, provided that a Security Audit may be conducted in parts throughout a year, at such times as may be agreed between the Parties (such agreement not be | |||
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unreasonably withheld or delayed). The right of Security Audit shall cease at the date being the later of: |
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| (i) | the Migration Date; or | ||||
| (ii) | the date at which all New Services are certified as BS7799 compliant. | ||||
| 17.5 | BT to Provide Reasonable Assistance |
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| BT shall provide all reasonable assistance to Reuters and the Auditor in conducting any such audit and will provide the Auditor with such copies of relevant documents and information as the Auditor shall reasonably request. | |||||
| 17.6 | No Disruption | ||||
| BT will not be obliged to give Reuters or the Auditor access to any BT locations that do not pertain to the provision of Services under this Agreement. In performing any audits under this Clause 17, Reuters will, and will procure that the Auditor will, use reasonable endeavours to avoid unnecessary disruption of BT's operations and unnecessary interference with BT's ability to perform the Services in accordance with the Service Levels. Where an audit does disrupt BT’s provision of the Services, BT shall not be liable for any breach of its obligations under this Agreement to the extent such breach was directly caused by such disruption. | |||||
| 17.7 | Costs of Audits | ||||
| 17.7.1 | Each Party shall bear its own costs in relation to any audit under Clause 17 provided that: | ||||
| (i) | if the audit reveals a surplus or deficit of Service Charges claimed and/or any other amounts charged to Reuters by BT under this Agreement, the amount of the net overpayment or underpayment shall be paid by the relevant Party by way of credits or Service Charges in the next relevant invoice; and | ||||
| (ii) | where the audit reveals: (a) a substantive error in respect of any of BT’s Service Level reports; (b) an error in respect of BT's invoices which amounts to a discrepancy in relation to the financial matters of greater than 10%, or (c) that the security arrangements, processes and procedures implemented and maintained by BT and the members of the BT Group in respect of the Existing Services or other Services that are not certified as being BS7799 compliant are less rigorous than those implemented by Radianz in respect of services equivalent to the Existing Services provided during the Standard Period, BT shall pay the reasonable costs incurred by Reuters in relation to the related subsequent verification exercise conducted on behalf of Reuters (if any) in accordance with Clause 17.8 (other than Reuters’ internal management and handling costs). | ||||
| 17.7.2 | Any overpayment made by the Reuters Group revealed by an audit shall be credited by BT against the next and any subsequent invoices issued by BT under this Agreement for the Services, together with an additional amount of interest on that overpayment at the rate of 2% | ||||
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| position on the dispute in question and its reasons for adopting that position in reasonable detail together with any relevant supporting documentation. | ||||
| 18.5 | Compromise Agreement after Resolution by Senior Representatives | |||
| If the Reuters Representative and the BT Representative reach agreement on the resolution of the relevant dispute, the Parties will each procure that the agreement is within 40 Business Days reduced to writing and signed by their respective duly authorised representative at which time it shall be and remain binding on the Parties. | ||||
| 18.6 | Status of Negotiations of Senior Representatives | |||
| All negotiations between the Reuters Representative and the BT Representative shall be conducted in strict confidence. Unless the Parties otherwise agree in writing (including any agreements made pursuant to Clauses 18.5 and 18.9), those negotiations shall be without prejudice to the rights of the Parties (and shall not be used in evidence or referred to in any way without the prior written consent of both Parties) in any future court or arbitration proceedings or expert determination except in so far as necessary to enforce a compromise agreement entered into pursuant to Clause 18.9 (Compromise Agreement after Resolution by Mediation). | ||||
| 18.7 | Further Escalation and Reference to Mediation | |||
| 18.7.1 | If any dispute arising under this Agreement is not resolved within 10 Business Days of the relevant meeting of the Reuters Representative and the BT Representative or, for whatever reason, the relevant meeting does not take place, then either Party may by notice to the other require that such dispute be resolved by escalation to the Joint Management Council referred to in Schedule 11 (Relationship Management) otherwise following the procedure and principles set out in Clauses 18.2 (Representatives to Attempt to Resolve Disputes) to 18.5 (Compromise Agreement after Resolution by Senior Representatives). | |||
| 18.7.2 | If such dispute is not resolved within twenty (20) Business Days from referral under Clause 18.7.1: | |||
| (i) | if and to the extent the dispute is of a technical nature, it may by agreement between the Parties be referred for determination to an expert (the “Expert”) pursuant to Clause 18.8 who shall be deemed to act as expert and not as arbitrator; or | ||||
| (ii) | in the case of all other disputes or where the Parties do not agree that a dispute of a technical nature be referred to the Expert, then either Party may by notice to the other refer such dispute to mediation in accordance with the CEDR Model Procedure. The Party serving that notice shall as soon as reasonably practicable apply to CEDR for a mediation of such dispute. If neither Party serves a notice on the other requiring mediation of the dispute within 10 Business Days of the expiry of the period referred to above or, if a Party does so but fails to apply to CEDR as soon as reasonably practicable, negotiations will be deemed to have failed. |
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| 18.8 | Appointment of an Expert | |||
| 18.8.1 | The Expert shall be selected by agreement of the Parties or, failing agreement, within fourteen (14) Business Days after a request by one Party to the other, shall be chosen at the request of either Party by the President for the time being of the ICC International Centre for Expertise who shall be requested to choose a suitably qualified and experienced Expert for the dispute in question. | |||
| 18.8.2 | Fourteen (14) Business Days after the Expert has accepted the appointment the Parties shall each submit a written report on the dispute to the Expert and to each other and seven (7) Business Days thereafter shall submit any written replies they wish to make to the Expert and to each other. | |||
| 18.8.3 | The Expert shall have the same powers to require each Party to produce any documents or information to him and the other Party as an arbitrator and each Party shall in any event supply to him such information which it has and is material to the matter to be resolved and which it could be required to produce on discovery. | |||
| 18.8.4 | Each Party shall afford the Expert all necessary assistance which the Expert requires to consider the dispute including, but not limited to, full access to all correspondence and other documentation and materials relating to the Agreement. The Expert shall be instructed to deliver his determination, which shall include his reasons for that determination, to such Parties within fourteen (14) Business Days after the submission of the written reports pursuant to this Clause. | |||
| 18.8.5 | The Expert’s decision shall, in the absence of fraud, be final and binding on the Parties. The fees of the Expert shall be borne by the Parties in equal shares. Each Party shall bear its own internal and consultant costs, including legal costs, of its involvement in this Expert determination process. | |||
| 18.9 | Compromise Agreement after Resolution by Mediation | |||
| If the mediation is successful and the Parties reach agreement on the resolution of the relevant dispute, they will each procure that the agreement is reduced to writing and signed by their respective duly authorised signatories, at which point it shall be binding on the Parties. | ||||
| 18.10 | Jurisdiction and Court Proceedings | |||
| 18.10.1 | Subject to Clause 18.10.2, in respect of any dispute which arises out of or in connection with this Agreement, and which is not resolved in accordance with the procedure set out in Clauses 18.1 (How Disputes will be Handled) to 18.9 (Compromise Agreement after Resolution by Mediation) (inclusive), the Parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle that dispute and that accordingly any proceedings may be brought in those courts (and no other courts). | |||
| 18.10.2 | Notwithstanding any other provisions in this Clause 18 nothing herein shall prevent a Party from taking steps to preserve or enforce its rights | |||
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| 21.1.2 | Existing Services in the Core Jurisdictions in accordance with Applicable Legislation. | |||
| 21.2 | Reuters’ Compliance with Applicable Legislation | |||
| Reuters shall provide, or procure the provision of, the Reuters Services in accordance with Applicable Legislation at least to the extent it did so in the Standard Period. | ||||
| 21.3 | Notification | |||
| 21.3.1 | Throughout the Term, BT shall promptly inform Reuters of changes in Applicable Legislation that will or are reasonably likely to affect, to a material degree, the provision of the Services by or on behalf of BT(save that in relation to each Non-Core Territory BT’s obligation shall not commence until such date as BT commences the provision of New Services in that territory, or when it becomes aware of a change in Applicable Legislation in that jurisdiction, whichever is the earlier); | |||
| 21.3.2 | Throughout the term of this Agreement, BT shall use reasonable endeavours to inform Reuters where it is aware that Reuters or another member of the Reuters Group is in breach of Applicable Legislation. | |||
| 21.3.3 | Throughout the term of this Agreement, Reuters shall use reasonable endeavours to inform BT where it is aware that BT or another member of the BT Group is in breach of Applicable Legislation. | |||
| 21.4 | Regulatory Change and Related Costs | |||
| 21.4.1 | Regulatory Changes shall be implemented using the Change Control Procedure. | |||
| 21.4.2 | To the extent that a Regulatory Change relates: | |||
| (i) | uniquely and specifically to Reuters, a member of the Reuters Group or products or services of either of them and the Regulatory Change increases BT’s costs of providing the Services then the Price Books shall be amended through the Change Control Procedure so that Reuters shall bear all of the direct and reasonable costs of BT and the BT Group in complying with such Regulatory Change; | |||
| (ii) | uniquely and specifically to BT, a member of the BT Group or products or services of either of them then the costs (if any) of implementing such Regulatory Change shall be borne by BT and no additional Service Charges shall be levied by BT; and | |||
| (iii) | to a matter which is not covered by (i) or (ii) above and the Regulatory Change increases BT’s costs of providing the Services then the Price Books shall be amended through the Change Control Procedure so that Reuters shall bear a fair and reasonable proportion of the increase in BT’s direct costs in providing the Services, such proportion to reflect the ratio of the revenue received by BT from customers which are affected by such change in Applicable Legislation against the revenue BT receives under this Agreement. As between Reuters | |||
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| (i) | of the Reuters Intellectual Property solely to the extent necessary for BT to provide or procure the provision of (a) the Services prior to the Migration Date and (b) the Non-Migrating Services; | ||||
| (ii) | of any Intellectual Property owned by the Reuters Group (other than any Reuters Content) to the extent the same was used by a member of the Radianz Group during the Standard Period, for the purposes of a member of the Radianz Group fulfilling its obligations to third parties to the extent owed during the Standard Period and substantially similar obligations; | ||||
| (iii) | to host and transmit the Reuters Content over the BT System solely to the extent necessary to provide or procure the provision of the Services; and | ||||
| (iv) | to the Reuters Information solely to the extent necessary to operate the Reuters Assets in order to provide or procure the provision of the Services (and services equivalent to the Services to third |
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| to the extent caused by the receipt or use of the Services by Reuters or any member or customer of, or supplier to, the Reuters Group (including, for the avoidance of doubt, use of the BT Supplied Software) in accordance with the terms of this Agreement. | ||||
| 23.2 | Reuters Indemnity to BT | |||
| Reuters will indemnify BT against all claims and proceedings arising from infringement (or alleged infringement) of any Intellectual Property by reason of and to the extent caused by the receipt or use of the Reuters Services, the Reuters Intellectual Property or the Reuters Information by BT, any member of the BT Group or their Subcontractors in accordance with the terms of this Agreement. | ||||
| 23.3 | Terms and Conditions of Indemnities | |||
| 23.3.1 | As a condition of each indemnity in this Clause 23, the Party receiving the indemnity (the “Claiming Party”) will: | |||
| (i) | notify the Party giving the indemnity (the “Indemnifier”) promptly in writing of any allegation of infringement upon first becoming aware of the claim or proceedings; | ||||
| (ii) | make no admission relating to the infringement; | ||||
| (iii) | allow the Indemnifier to conduct all negotiations and proceedings and at the Indemnifier’s request and cost give the Indemnifier all reasonable assistance; and | ||||
| (iv) | act to mitigate all Losses relating to the subject matter of the indemnity. | ||||
| 23.3.2 | If at any time an allegation of infringement of Intellectual Property is made or in either Party’s reasonable opinion is likely to be made, the Parties shall promptly discuss the same with a view to (at the Indemnifier’s own expense): | ||||
| (i) | modifying the Services so as to avoid the infringement; | ||||
| (ii) | replacing any part of the affected Services with a non-infringing part; or | ||||
| (iii) | procuring a licence in respect of such third party Intellectual Property, | ||||
| in each case without the requirement to follow the Change Control Procedure provided that any such modification or replacement does not materially affect the performance of the Services. | |||||
| 23.3.3 | The indemnities in this Clause 23 do not apply to infringements to the extent they are caused by: | ||||
| (i) | Reuters’ use of the Services in conjunction with other apparatus or software, in each case which was not supplied by BT and which BT did not know or, if acting in accordance with Good Professional Practice, would not have known that Reuters would use in conjunction with the Services; and | ||||
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| (ii) | compliance with instructions, designs or specifications made or issued by the Claiming Party or on the Claiming Party’s behalf where the Personnel of the Indemnifier receiving such instructions, designs or specifications could not reasonably have known that compliance with such instructions, designs or specifications would infringe third party Intellectual Property. |
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| other Party (“Confidential Information”) received or obtained as a result of entering into or performing this Agreement which relates to: | ||||
| 24.4.1 | the provisions of this Agreement, or any document or agreement entered into pursuant to this Agreement; | |||
| 24.4.2 | the negotiations relating to this Agreement; or | |||
| 24.4.3 | the other Party, any other member of its Group or any of its customers or suppliers. | |||
| 24.5 | Exceptions | |||
| Either of the Parties may disclose any Confidential Information if and to the extent the disclosure is: | ||||
| 24.5.1 | required by the law of any relevant jurisdiction; | |||
| 24.5.2 | properly required by any securities exchange or regulatory or governmental body to which either Party is subject or reasonably submits, wherever situated, including the London Stock Exchange, UK Listing Authority or the Takeover Panel, whether or not the requirement for disclosure has the force of law; | |||
| 24.5.3 | disclosed to the professional advisers, auditors or bankers of that Party or any other member of the BT Group (in the case of BT) or any other member of the Reuters Group (in the case of Reuters) under appropriate contractual or professional duties of confidence and each Party hereby agrees to take all reasonable steps to enforce any such contractual or professional duties; | |||
| 24.5.4 | disclosed to the officers or employees of that Party or any other member of the BT Group (in the case of BT) or any other member of the Reuters Group (in the case of Reuters) who need to know the information for the purposes of the transactions effected or contemplated by this Agreement subject to the condition that the Party making the disclosure shall procure that those persons comply with Clause 24.4 (Confidentiality) as if they were Parties to this Agreement and each Party hereto agrees to take all reasonable steps to enforce any confidentiality undertaking obtained by it; | |||
| 24.5.5 | of information that has already come into the public domain through no fault of that Party; | |||
| 24.5.6 | of information of the kind referred to in Clause 24.4.3 (Confidentiality) which is already lawfully in the possession of that Party as evidenced by its or its professional advisers' written records and which was not acquired directly or indirectly from the other Party to whom it relates; | |||
| 24.5.7 | to potential acquirers (and their advisers) of all or part of a Party’s shares or business, provided that each such potential acquirer has entered into a confidentiality undertaking with respect thereto and is not a competitor of the other Party; or | |||
| 24.5.8 | approved by the other Party in writing in advance, | |||
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* Text has been redacted for confidentiality
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| may be required by law. If any deductions or withholdings are required by law, the Party making, or procuring the making of, the payment shall be obliged to pay the other Party, or to procure that the other Party is paid, 50% of such additional sum as will (after such deduction or withholding has been made) leave the payee with the same amount as it would have been entitled to receive in the absence of any such requirement to make a deduction or withholding, provided that if either Party shall have assigned the benefit in whole or in part of this Agreement then the liability of the other Party under this Clause 31.2.1 shall be limited to that (if any) which it would have been had no such assignment taken place. | ||||
| 31.2.2 | If any Taxation authority charges to Taxation (or would charge to Taxation in the absence of any Reliefs available to the recipient) any sum paid under this Agreement pursuant to an indemnity, compensation or reimbursement provision, then the amount so payable shall be grossed-up by such amount as will ensure that after payment of the Taxation so charged (or which would have been so charged if any Reliefs available to the recipient were ignored) there shall be left a sum equal to the amount that would otherwise be payable under this Agreement, provided that if either Party to this Agreement shall have assigned the benefit in whole or in part of this Agreement then the liability of the other Party under this Clause 31.2.2 shall be limited to that (if any) which it would have had, had no such assignment taken place. | |||
| 31.2.3 | If the recipient of a payment made under Clause 31.2.1 receives a credit for or refund of any Taxation payable by it, a Relief or any similar benefit attributable to (i) such payment or (ii) any charge to Taxation by reason of any deduction or withholding for or on account of Taxation which has given rise to such payment then it shall reimburse to the other Party such part of such additional amounts paid to it pursuant to this Clause 31.2 as the recipient of the payment certifies to the other Party will leave it (after such reimbursement) in no better and no worse position than it would have been if the other Party had not been required to make such deduction or withholding. | |||
| * | ||||
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* Text has been redacted for confidentiality
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* Text has been redacted for confidentiality
| is BT, a member of the BT Group or any of its Subcontractors) where such payments are required to be made by way of liquidated damages or service credits pursuant to, either: | ||||||
| (i) | a contractual provision which was in place with the relevant third party at 22 February 2005; or | |||||
| (ii) | a contractual provision which is with an FGA and the substance of the relevant contractual provision is not substantively more onerous than the contractual provisions that the Paying Party was bound by with that FGA (or any other FGA) at 22 February 2005; or | |||||
| (iii) | a contractual provision which is with an RGA Customer and the substance of the relevant contractual provision is not substantively more onerous than the contractual provisions that the Paying Party was bound by with that RGA Customer (or any other RGA Customer) at 22 February 2005; or | |||||
| (iv) | a contractual provision which is with a customer of a member of the Reuters Group who is not an FGA or an RGA Customer and the substance of the relevant contractual provision is not substantively more onerous than the contractual provisions that the Paying Party was bound by with that Reuters’ customer at 22 February 2005. | |||||
| 33.3.2 | direct losses of a Reuters customer, a Subcontractor of BT under this Agreement and/or a party to a contract with a member of the BT Group relating to the provision of services required by the BT Group to provide the Services claimed against any member of the Reuters Group and relating to a breach by BT of this Agreement or any breach of a duty of care (including negligence) by the BT Group owed to any member of the Reuters Group in relation to BT’s performance of its obligations under this Agreement; | |||||
| 33.3.3 | restitution of monies paid by Reuters and any member of the Reuters Group to BT and any member of the BT Group pursuant to this Agreement; and | |||||
| 33.3.4 | the additional costs and expenses reasonably incurred in procuring and implementing alternative or replacement services, including consultancy costs, the additional costs of management time and personnel costs (which would not have been incurred but for the event that has led to the direct loss) and costs of hardware, software and other equipment and materials. | |||||
| 33.4 | Assumption of liability for backed up data | |||||
| Notwithstanding Clause 33.2 above, but subject always to Clause 33.5 below, BT shall be liable for any reasonable costs of restoring backed-up data (excluding hardware costs), where such restoration is required as the result of a breach of this Agreement by, or negligence of, BT (or any other member of the BT Group or a Subcontractor). Reuters shall: | ||||||
| 33.4.1 | notify BT of any event that is likely to give rise to a claim to which this Clause relates as soon as reasonably practicable after it becomes | |||||
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| aware of such circumstances, save where BT is aware, or applying the standards of Good Professional Practice ought reasonably to be aware, of any loss of data suffered by Reuters; and | |||||
| 33.4.2 | permit BT to provide reasonable advice and assistance to Reuters in the conduct of all steps taken to mitigate the results of that breach. | ||||
| 33.5 | Financial Caps | ||||
| The liability of each Party (including the liability of any member of that Party’s Group) to the other Party (and the other Party’s Group) in relation to the subject matter of this Agreement, whether for breach of contract, in tort (including negligence), for any statutory breach or otherwise shall be limited to: | |||||
| 33.5.1 | subject to Clause 33.5.2, * or (where lower) * of the Service Charges in the relevant Contract Year in aggregate for all Losses resulting from events (connected or unconnected) in any Contract Year, any period of twelve (12) months prior to the Closing Date and any period of twelve months from the end of the term of this Agreement and any anniversary thereof; and | ||||
| 33.5.2 | * in aggregate, | ||||
| which (i) shall include all amounts (if any) which the relevant Party is liable for under this Agreement by way of Migration LDs or Migration Surcharge (as applicable) and (ii) shall exclude (for Reuters) obligations to pay the Service Charges and any amounts payable to BT under paragraph 11 of Schedule 6 (Service Charges) and (for BT) obligations to pay charges for the Reuters Services. | |||||
| 33.6 | References to a Party in Clauses 33.1-33.5 shall be deemed to include in the case of BT, BT and members of the BT Group and, in the case of Reuters, Reuters and members of the Reuters Group. | ||||
| 33.7 | Reuters Content | ||||
| 33.7.1 | Reuters shall use all reasonable endeavours to ensure that it does not, and shall procure that members of the Reuters Group use all reasonable endeavours to ensure that they do not, use the Services: | ||||
| (i) | to send, upload, download, use or re-use any information or material which is abusive, indecent, defamatory, obscene or menacing; | ||||
| (ii) | to send or provide unsolicited advertising or promotional material or to receive responses to any unsolicited advertising or promotional material sent or provided using the Services by any third party otherwise than in accordance with Applicable Legislation; or | ||||
| (iii) | other than in accordance with Reuters’ acceptable use policies. | ||||
| 33.7.2 | BT shall notify Reuters in writing if it becomes aware that the Services are being used to send, upload, download, use or re-use any information or material which is abusive, indecent, defamatory, obscene or menacing. | ||||
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* Text has been redacted for confidentiality
| 33.7.3 | On receipt of a notice from BT pursuant to Clause 33.7.2 (or where Reuters is otherwise aware of the same) Reuters shall use all reasonable endeavours to cease, or procure that the relevant member of the Reuters Group ceases, such offending use of the Service as detailed in that notice (or of which it is otherwise aware). | |||
| 33.7.4 | Where: | |||
| (i) | an item of the Reuters Content is defamatory (as that term is understood under the laws of England), obscene or otherwise illegal or unlawful; and | ||||
| (ii) | Reuters is aware of such offending use of the Services and such offending use is continuing in nature; and | ||||
| (iii) | by reason of such defamation, obscenity, illegality or unlawfulness there is a reasonable likelihood of: (a) a criminal prosecution being brought against, and criminal sanctions attaching to, BT Personnel; or (b) a member of the BT Group losing its telecommunications licence or suffering a material and detrimental change to the terms of such licence which (in each case) is not of a purely financial nature, | ||||
| then BT shall have the right to suspend provision of the relevant part of the Services until such time as such offending use has ceased. | |||||
| 33.7.5 | Reuters shall indemnify BT and any other member of the BT Group against all Losses they incur in connection with any allegation, claim or judgment (in each case in respect of civil proceedings only) that the Reuters Content is defamatory (as that term is understood under the laws of England), obscene, illegal, unlawful or infringes any third party Intellectual Property, provided that BT and the other members of the BT Group: | ||||
| (a) | notify Reuters in writing of any allegation, claim or proceedings as soon as reasonably practicable after first becoming aware of the same; | ||||
| (b) | make no admission relating to the allegation, claim or proceedings; | ||||
| (c) | allow Reuters to conduct all negotiations and proceedings; | ||||
| (d) | give Reuters all reasonable assistance (at Reuters’ request and cost); and | ||||
| (e) | subject to the foregoing, act to mitigate any such Losses. | ||||
| 33.7.6 | Reuters shall indemnify BT and any other member of the BT Group against all fines as a result of a judgment by a court of competent jurisdiction that the Reuters Content is defamatory (as that term is understood under the laws of England), obscene, illegal, unlawful or infringes any third party Intellectual Property and that such defamation, obscenity, illegality, unlawfulness or infringement constitutes a criminal offence or quasi-criminal sanction, provided that BT and the other members of the BT Group: | ||||
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| breach or those breaches (where capable of remedy) within 60 days of receipt of written notice to do so; | |||||
| 35.2.2 | to terminate a Connection if BT (or as applicable, any other member of the BT Group) commits a material breach of this Agreement relating to that Connection (or a series of breaches which when taken together are material) which is not related to the payment of charges, and BT fails to remedy that breach or those breaches (where capable of remedy) within 60 days of receipt of written notice to do so; | ||||
| (ii) | (except where in Reuters’ sole opinion (acting reasonably) any such communication with the RGA Customer would have a further detrimental impact on Reuters’ relationship with that RGA Customer) Reuters has (acting reasonably and in good faith) given BT the opportunity to contact the relevant RGA Customer in order to seek to resolve its concerns (such contact to be, at Reuters’ request, conducted jointly by Reuters and BT with the Parties agreeing in advance strategy, aims and objectives) and notwithstanding any such contact that RGA Customer has not withdrawn its written request; | ||||
| * | |||||
| 35.2.4 | to terminate an Additional Service if BT (or, as applicable, any other member of the BT Group) commits a material breach of this Agreement relating to the Additional Service (or a series of breaches which when taken together are material) which is not related to the payment of Charges, and BT fails to remedy that breach or those breaches (where capable of remedy) within 60 days of receipt of written notice to do so, unless the specific terms under which that Additional Service is or are provided expressly prohibits partial termination; | ||||
| 35.2.5 | to terminate that part of the Agreement that BT (or, as applicable, any other member of the BT Group) is not permitted under Applicable Legislation to deliver (and which BT has failed to deliver) in accordance with this Agreement (other than to the extent resulting from: (i) a Force Majeure Event; or (ii) an act or omission of a member of the Reuters Group); | ||||
| 35.2.6 | to terminate the Agreement if BT (or, as applicable, any other member of the BT Group) commits a material breach of its obligation to pay charges for the Reuters Services and fails to remedy that breach within 90 days of notice to do so (Reuters acknowledging that the non- payment of any invoice disputed in good faith by BT in accordance with this Agreement shall not be treated by the Parties as a breach of payment obligations under this Agreement); | ||||
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* Text has been redacted for confidentiality
| 35.2.7 | to terminate the Agreement if BT (or, as applicable, any other member of the BT Group) becomes * at any time in the period of * from the Closing Date and such *; | ||||
| 35.2.8 | to terminate the Agreement if at any time in the period of * from the Closing Date BT (or, as applicable, any other member of the BT Group) *: | ||||
| (i) | BT or the relevant member of the BT Group has *; | ||||
| (ii) | BT or the relevant member of the BT Group has *; | ||||
| (iii) | BT or the relevant member of the BT Group has *; and | ||||
| (iv) | Reuters and BT have *; | ||||
| 35.2.9 | to terminate the Agreement if at any time in the period of five (5) years from the Closing Date any person which is (or which Controls or is Controlled by another company) engaged in or carries on a Reuters Competing Business (and such Reuters Competing Business has had in the twelve (12) months prior to the acquisition a material adverse effect on an activity which is core to the Reuters Group’s (excluding the Radianz Group) business activities at the Signing Date) (which effect Reuters can provide reasonable evidence to substantiate) acquires control of BT; or | ||||
| 35.2.10 | to terminate that part of the Agreement subject to a delay or failure to perform any of BT’s obligations due to a Force Majeure Event which continues for more than *. | ||||
| 35.3 | Without prejudice to the other rights it may have under this Agreement, BT will have the right, forthwith on written notice to terminate this Agreement: | ||||
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* Text has been redacted for confidentiality
| 35.3.1 | to terminate the Agreement if Reuters (or, as applicable, any other member of the Reuters Group) becomes * at any time in the period of * from the Closing Date and such *; | ||||
| 35.3.2 | to terminate the Agreement if at any time in the period of * from the Closing Date Reuters (or, as applicable, any other member of the Reuters Group) *: | ||||
| (i) | Reuters or the relevant member of the Reuters Group has *; | ||||
| (ii) | Reuters or the relevant member of the Reuters Group has *; | ||||
| (iii) | Reuters or the relevant member of the Reuters Group has *; and | ||||
| (iv) | Reuters and BT have *; | ||||
| or | |||||
| 35.3.3 | to terminate the Agreement if at any time in the period of five (5) years from the Closing Date any person which is (or which Controls or is Controlled by another company) engaged in or carries on a BT Competing Business (and such BT Competing Business has had in the 12 months prior to the acquisition a material adverse effect on an activity which is core to the BT Group’s business activities at the Signing Date) (which effect BT can provide reasonable evidence to substantiate) acquires control of Reuters. | ||||
| 35.4 | In the event that a customer of the Reuters Group has expressed its dissatisfaction with a Reuters Customer Service affected by a breach of this Agreement giving rise to a right of termination for Reuters, Reuters shall notify BT of such dissatisfaction and the Parties shall, acting reasonably and in good faith, discuss ways to remedy such dissatisfaction. For the avoidance of doubt, this Clause 35.4 shall not require Reuters to make any payments to a customer by way of remedy (unless it has first received cleared funds in an amount equal to such payment from BT). | ||||
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* Text has been redacted for confidentiality
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| shall not relieve or excuse that Party of responsibility or liability under this Agreement, nor shall performance of that Party’s obligations be affected by such appointment, and that Party shall be liable for the acts and omissions of its subcontractors as if they were acts or omissions of that Party. Where a Party subcontracts pursuant to this Clause 45, that Party will be solely responsible for engaging such subcontractors at no additional charge to the other Party. | ||||
| 45.1.2 | Neither Party shall enter into any subcontract without the other Party’s prior written consent (such consent not to be unreasonably withheld or delayed) with a competitor of the other Party or a member of that other Party’s Group. | |||
| 45.1.3 | If a Party becomes engaged in legal proceedings or has had, within the past three years, threatened or actual material legal proceedings with a subcontractor of the other Party it may notify the other Party that it requires that Party to cease using that subcontractor to provide the Services. In such circumstances both Parties shall use all reasonable endeavours to cease the use of that subcontractor to provide the Services as soon as reasonably practicable subject to any minimum contractual term commitments. | |||
| 45.1.4 | Clause 45.1.2 shall not prevent or restrict BT from entering into a contract with: (i) an individual (or a corporate entity set up by that individual for the purpose of entering into such a contract with BT) to engage that individual in the provision of services to BT in connection with the provision of the Services; (ii) any corporate entity which provided services to Reuters, members of the Reuters Group, Radianz or members of the Radianz Group during the Standard Period; (iii) any entity within the BT Group, including Radianz; or (iv) any person in their capacity as a provider of services to the BT Group as a whole. | |||
| 45.1.5 | BT expressly acknowledges and understands that the default of any Subcontractor shall not constitute a Force Majeure Event and nor shall it excuse or delay in any way BT from the performance of its obligations hereunder (unless such default of the Subcontractor is itself the result of a Force Majeure Event). | |||
| 45.1.6 | BT shall ensure that all Subcontractors with whom contracts are entered into after the date hereof are subject to obligations of confidentiality in respect of Reuters Group’s Confidential Information that are no less stringent than BT is subject to under this Agreement. | |||
| 45.2 | Third Party Services | |||
| 45.2.1 | Where, in a particular jurisdiction, BT finds it necessary (whether for legal, regulatory or licensing reasons), for a Service, or part of a Service, to be provided directly to Reuters or a customer of a member of the Reuters Group by a legal entity other than a member of the BT Group (a "Third Party Service Provider") pursuant to a separate agreement which is not a Local Agreement to this Agreement (a "Third Party Service Agreement"), BT will arrange, on behalf of Reuters, for the Third Party Service to be provided pursuant to a Third | |||
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| 46.1.1 | shall be in English and in writing; | |||
| 46.1.2 | shall be delivered by hand or sent by post or facsimile (e-mail is not permitted); and | |||
| 46.1.3 | shall be delivered to or sent to the Party concerned at the relevant address or number, as appropriate, and marked as shown in Clause 46.2 (Initial Details of the Parties), subject to such amendments as may be notified from time to time in accordance with this Clause 46 by the relevant Party to the other Party, except that no Party may so notify an address outside England and Wales, | |||
| and shall take effect: | ||||
| (i) | if delivered, upon delivery; | ||
| (ii) | if posted, at the earlier of the time of delivery and (if posted in the United Kingdom by first class registered post) 10.00 a.m. on the second Business Day after posting; or | ||
| (iii) | if sent by facsimile, when a complete and legible copy of the communication, whether that sent by facsimile or a hard copy sent by post or delivered by hand, has been received at the appropriate address, | ||
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| 49 | Third Party Rights |
| The Parties do not intend any provision of this Agreement to be enforceable pursuant to the Contracts (Rights of Third Parties) Xxx 0000. BT and Reuters may by agreement amend this Agreement and any Local Agreement (but not a Local Agreement to which it is not a Party) without obtaining the consent of other members of the BT Group or Reuters Group. | |
| 50 | Governing Law |
| This Agreement shall be governed by and construed in accordance with the laws of England. | |
| The Parties have shown their acceptance of the terms of this Agreement by signing it at the end of the Schedules. | |
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In
this Agreement: |
||
| “Additional Services” means a Service or Services not being the Existing Services or the New Services which the Parties agree in accordance with Clause 5.3 shall be supplied under this Agreement. At the date of this Agreement, the Parties agree that the services in respect of Xxxx set out in Schedule 2 Part 3A and the satellite services set out in Schedule 2 Part 3B are each an Additional Service under this Agreement; | ||
| “Agreed Principles” means the principles set out in BS7799. The Parties agree, acting reasonably and in good faith, that they will agree the scope and extent of the application of BS7799 to the New Services; | ||
| “Applicable Legislation” means any and all | ||
| (i) | legislation (including statute, statutory instrument, treaty, regulation, directive, by-law, decree) and common law; | |
| (ii) | regulatory licence conditions relating to either Party, the Services or the Reuters Services; | |
| (iii) | judgments, resolutions, decisions, orders, notices or demands of a competent court, tribunal, regulatory body or governmental authority that have legal effect; and | |
| (iv) | codes and mandatory guidelines having legal effect, | |
in each case in any jurisdiction relevant to the Parties, the Services, the Reuters Services or to matters dependent on or affected by the Services or the Reuters Services; |
||
“Auditor” shall have the meaning given to it in Clause 17; |
||
| “Authorised Personnel” means employees of Radianz who, at the Closing Date, have authorised access to Reuters’ internal network (IME) or any other BT Personnel subsequently authorised by Reuters to have such access; | ||
| “Availability” means: | ||
| (i) | in respect of the New Services; the time during which New Services operate correctly without failure over the Measurement Period; and | |
| (ii) | in respect of the Xxxx Services, the time during which the Xxxx Services operate correctly without failure over a calendar month; | |
| “BT Competing Business” means a business which competes with activities that are the same as or substantially similar to any of the activities conducted by or on behalf of BT or a member of BT Group or a member of the Radianz Group as at the Signing Date which are BT Group core business activities, which shall include (without limitation) the provision of: | ||
| (i) | communication supply: and | |
| (ii) | ICT outsourcing and managed ICT services. | |
| but which shall exclude: (a) any other activities the same or substantially similar to activities conducted as at the Signing Date by or on behalf of Reuters or a member of the Reuters Group existing as at the Signing Date; (b) systems integration; and (c) consulting services; | ||
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| “BT Failure” means a failure by BT to comply with any of its obligations set out in this Agreement; | |||
| “BT Group” means all or any of the following from time to time: BT, its subsidiaries and subsidiary undertakings and any parent undertaking of BT, and all other subsidiaries and subsidiary undertakings of any parent undertaking of BT and “member of the BT Group” shall be construed accordingly; | |||
| “BT Group Company” means a company that is a member of the BT Group; | |||
| “BT Premises” means premises owned, leased or used by any member of the BT Group or its Subcontractors to provide any part of the Services, excluding any Facility but including any back-up premises retained for disaster recovery or business continuity purposes; | |||
| “BT Representative” means the individual nominated by BT as the representative of BT for the purposes of this Agreement from time to time and any temporary replacement appointed pursuant to Clause 16.2; | |||
| “BT Supplied Software” has the meaning given in Clause 22.4 (BT Supplied Software); | |||
| “BT System” means any hardware, software or network equipment and information technology or communication systems owned or used by a member of the BT Group (including Radianz) or a Subcontractor; | |||
| “BT Tools” has the meaning given in Clause 9.4.2(i) (Deliveries and Maintenance); | |||
| “Buffer Period” means: | |||
| a period of one (1) month immediately following the date on which: | |||
| (i) | a Migration Failure occurs in respect of the Migration Milestone numbered 1 or 2 in Schedule 4 (Migration Milestones); and | ||
| (ii) | a failure occurs by or on behalf of Reuters to provide, deliver or complete the Migration Dependency numbered 1 or 2 in Schedule 9 (Migration Dependencies); and | ||
| a period of two (2) months immediately following the date on which: | |||
| (iii) | a Migration Failure occurs in respect of the Migration Milestone numbered 3 in Schedule 4 (Migration Milestones); and | ||
| (iv) | a failure occurs by or on behalf of Reuters to provide, deliver or complete the Migration Dependency numbered 3A in Schedule 9 (Migration Dependencies). | ||
| “Business Day” means a day (not being a Saturday or Sunday) when banks generally are open in the City of London for the transaction of normal banking business; | |||
| “Business Transfer Event” means the sale, transfer or other divestment, by sale of shares, assets or otherwise, of any member of the Reuters Group or the whole or part of the business of any member of the Reuters Group (which, in each case, is a direct or indirect recipient of the Services); | |||
| “CEDR” means the Centre for Dispute Resolution, London; | |||
| “CEDR Model Procedure” means the CEDR Model Mediation Procedure; | |||
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| “Change” means an issue, other than an Order, that the parties have agreed (whether expressly in this Agreement or otherwise) shall be progressed and agreed through the Change Control Procedure; | ||
| “Change Control Procedure” means the process set out in Part 1 of Schedule 12 (Change Management); | ||
| “Closing Date” means the date on which the conditions precedent set out in Clause 4 (Conditions Precedent) are satisfied; | ||
| “Code” means Reuters’ code of conduct and the Reuters electronic communications code and all other reasonable health and safety policies; | ||
| “Communications Assets” means the telecommunications and IT related assets (but excluding, for the avoidance of doubt, software) owned by or leased or licensed to, Reuters or a member of the Reuters Group over which services provided under the Previous NSA were provided to the Reuters Group and its customers during the Standard Period; | ||
| “Confidential Information” has the meaning given in Clause 24.4 (Confidentiality); | ||
| “Connection” means a logical connection (including, where necessary to provide that logical connection, a physical circuit) providing connectivity between a: | ||
| (i) | Reuters MTC and a Facility or a facility of a supplier to the Reuters Group; or | |
| (ii) | DVB PoP at a BT Premises and a Facility or a facility of a supplier to the Reuters Group, | |
| which, in each case, is sufficient to allow the provision of the New Services, and “Connected” will be interpreted accordingly; | ||
| “Contract Year” means a period of twelve (12) months from the Closing Date and each subsequent anniversary of the Closing Date; | ||
| “Control” means, in relation to a company, the ability of a person to ensure that the activities and business of that body corporate are conducted in accordance with the wishes of that person, and a person shall be deemed to have Control of a company if it possesses or is entitled to acquire the majority of the issued share capital or the voting rights in that company, and “Controlled” shall be construed accordingly; | ||
| “Core Jurisdictions” means Australia, Austria, Belgium, Canada, Xxxxxx Xxxxxxx, Xxxxxxx Xxxxxxx, Xxxxxx, Xxxxxxx, Xxxx Xxxx, Xxxxx, Japan, Luxembourg, Netherlands, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom and United States; | ||
| “Core Network” has the meaning given to it in paragraph 2.1.1 of Schedule 2 Part 1B (New Services); | ||
| “CRMCs” means the Reuters Customer Relationship Management Centres (being a Reuters internal department acting as a central point for customers requesting assistance) and references to “CRMC” shall mean any one of them; | ||
| “Customer Operations Manual” means the operational handbook provided by BT to Reuters, as amended from time to time; | ||
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| “Data Protection Legislation” means the Data Protection Xxx 0000 and the Privacy and Electronic Communications (EC Directive) Regulation 2003, all applicable legislation implementing European Community Directives 95/46 and 2002/58, and all applicable equivalent data protection legislation in any other country where the Services are supplied under this Agreement; | |
| “Dependencies” means the Migration Dependencies and the Services Dependencies; | |
| “Dispute Resolution Procedure” means the procedure described in Clause 18 (Dispute Resolution); | |
| “Employees” means those employees or workers who are, immediately prior to the Closing Date, employed by Reuters or a member of the Reuters Group wholly or mainly in the provision to Reuters and/or the Reuters Group of services equivalent to the Existing Services; | |
| “Encumbrances” means all options, restrictions, liens, mortgages, charges, equities and other encumbrances (whether monetary or not), and all other similar exercisable rights or security interests of any kind whatsoever; | |
| “Equant” means Equant Network Services Limited, a company incorporated in Ireland with its registered address at Xxxxxxxx Xxxxx, 00-00 Xxxxxxxxx Xxxxxxx, Xxxxxx 0, Xxxxxxx; | |
| “Equant PSA” means the partner services agreement between Equant and Radianz dated 20 October 2004; | |
| “Equipment” means any equipment owned or leased by BT, a member of the BT Group, or a Subcontractor which relates to the provision of the Services; | |
| “European Regulations” means the Applicable Legislation implementing the provisions of EC Directives nos. 77/187 and 2001/23 or any equivalent or replacement thereof; | |
| “European Transferring Employees” means any Transferring Employees located in a country in which the European Regulations apply; | |
| “Existing Services” means the services set out in Part 1A of Schedule 2 (Services Description) and the services listed in Part 1C to Part 1E (inclusive) of Schedule 2 (Services Description) which relate to those services; | |
| “Existing Services Contract” means any agreement between Reuters (or a member of the Reuters Group) and a third party pursuant to which that third party provides Reuters (or a member of the Reuters Group) with a local tail circuit or hosting services used in the provision of the Existing Services, but only to the extent that the agreement relates to the Existing Services; | |
| “Exit Assistance” has the meaning given in Schedule 15 (Exit Provisions); | |
| “Exit Notice” has the meaning given in Clause 36.2.1; | |
| “Exit Period” means: * |
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* text has been redacted for confidentiality
| “Exit Services” means the Services that are the subject of the Exit Notice; | ||
| “Expert” has the meaning given to it in Clause 18.7 (Further Escalation and Reference to Mediation); | ||
| “Facilities” means, together, the Sites and the facilities of customers of members of the Reuters Group (and “Facility” shall be construed accordingly); | ||
| “FGA” means a key customer of Reuters Group which is designated by Reuters as being a Focus Group Account from time to time and which is of a reasonably similar nature to those in place as at 22 February 2005; | ||
| “Force Majeure Event” means, in relation to either Party, any of the following events affecting its ability to perform its obligations under this Agreement to the extent such event is beyond such Party’s reasonable control: | ||
| (i) | strike, lock-out or any other industrial action or labour dispute not solely affecting the personnel of the claiming Party, other members of its Group or (in the case of BT) a Subcontractor; | |
| (ii) | act of war (whether declared or undeclared), invasion, armed conflict, or act of foreign enemy, blockade, embargo, revolution, riot, civil commotion, sabotage, terrorism or the threat of sabotage or terrorism; | |
| (iii) | act of state or other exercise of sovereign, judicial or executive prerogative by any competent governmental authority, court, tribunal or regulatory body except to the extent that they constitute remedies or sanctions lawfully exercised by such bodies or authorities as a result of any breach by the claiming Party of any Applicable Legislation in effect on the Signing Date; | |
| (iv) | Regulatory Change where such Regulatory Change could not be anticipated by a claiming Party (acting in accordance with Good Professional Practice) sufficiently far in advance to adapt appropriately the provision of the affected Service or otherwise to mitigate the impact of the Regulatory Change; | |
| (v) | epidemic, plague, explosion, chemical or radioactive contamination or ionising radiation, lightning, a material absence of free love, earthquake, flooding, fire, cyclone, hurricane, typhoon, tidal wave, whirlwind, storm, volcanic eruption and other unusual and extreme adverse weather or environmental conditions or action of the elements, meteorites or objects falling from aircraft or other aerial devices, alien invasion, or the occurrence of pressure waves caused by aircraft or other aerial devices travelling at supersonic speed; or | |
| (vi) | act of God. | |
| For the avoidance of doubt, a Force Majeure Event affecting a member of the BT Group or a Subcontractor shall, to the extent it affects their ability to perform BT’s obligations under this Agreement, be deemed to be a Force Majeure Event affecting BT to that extent and a Force Majeure Event affecting a member of the Reuters Group shall to the extent it affects their ability to perform Reuters’ obligations under this Agreement, be deemed to be a Force Majeure Event affecting Reuters to that extent; | ||
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| “GMC” means Reuters’ General Management Committee being the Reuters Group management committee which is the governing body of the Reuters Group and is responsible for approving all Reuters Group strategies and setting the Reuters Group strategic agenda Reuters’ General Management Committee; | ||
| “Global Service Forum” means the top level Reuters service oversight group (the objectives of which are set out in paragraph 2 of Schedule 2 Part 1C (Service Management); | ||
| “Good Professional Practice” means good practices, methods and procedures (or one of a range of practices, methods and procedures) which would be adopted by (in respect of BT) a leading operator or (in respect of Reuters) a sophisticated customer exercising in the general conduct of its undertaking that degree of skill, diligence, prudence and foresight which would ordinarily and reasonably be expected from (in respect of BT) a leading operator engaged in the business of providing services which are the same as or substantially similar to the Services or (in respect of Reuters) a sophisticated customer receiving services which are the same as or substantially similar to the Services; | ||
| “Government” means any court, government, regulatory agency or authority (in each case whether international, national or local and in any jurisdiction); | ||
| “Group” means: | ||
| (i) | in relation to Reuters, the Reuters Group; and | |
| (ii) | in relation to BT, the BT Group. | |
| “Inaccurate Data” has the meaning given to the term in Clause 27.1; | ||
| “Incident” means an event which causes or may cause an interruption to or reduction in the quality or availability of a New Service; | ||
| “Initial Charges” means the charges described as such in Schedule 6 (Service Charges); | ||
| “Initial Term” means eight years and six months from the Closing Date; | ||
| “Intellectual Property” means all intellectual property, including patents, utility models, trade and service marks, trade names, rights in designs, copyright, moral rights, topography rights and rights in databases in all cases whether or not registered or registrable and including registrations and applications for registration of any of these and rights to apply for the same, rights to receive equitable remuneration in respect of any of these and all rights and forms of protection of a similar nature or having equivalent or similar effect to any of these anywhere in the world; | ||
| “Inventory” means the inventory, in the form, content and detail agreed by the Parties, that is prepared, maintained and updated by the Parties that includes (without limitation) information relating to: (i) Facilities (including the number of them and their location); (ii) number of Connections; (iii) bandwidth of Connections; and (iv) in respect of New Services only, the CPE; | ||
| “Invoicing Party” has the meaning given to it in Clause 29 (Invoicing and Payment); | ||
| “Key BT Personnel” means the BT Personnel and the Radianz personnel identified as such in Schedule 11 (Relationship Management); | ||
| “LES” means the BT LAN Extension Service providing optical fibre connectivity for the interconnection of Local Area Networks (LANs); | ||
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| “Legacy Employees” means those employees of Reuters and of other members of the Reuters Group as were engaged in the management or provision of the Existing Services during the Standard Period and who remain in the employment of a member of the Reuters Group at the time they are to be made available in accordance with Clause 12 (People); | ||
| “Local Agreement” means any agreement which the Parties agree is required pursuant to Clause 37 (Operation of Local Agreements) to be put in place between either of them and a member of the Reuters Group or a member of the BT Group or between a member of the Reuters Group and a member of the BT Group; | ||
| “London Stock Exchange” means London Stock Exchange plc; | ||
| “Losses” in respect of any matter, event or circumstance means all damages, payments, losses, costs, expenses or other liabilities; | ||
| “Main Technical Centres” or “MTC” means Reuters’ places of operation which are known within Reuters as Main Technical Centres or MTCs ; | ||
| “Maintenance Window” means: | ||
| (i) | * respect of client Facilities only; and | |
| (ii) | in all other cases, * | |
| “Migration Date” means the date of the Final Migration Notice to be delivered under Clause 6.20; | ||
| “Migration Due Date” means the date on which Migration Milestone 4 is required to be achieved as set out in Schedule 4 (Migration Milestones) as such date may be amended from time to time in accordance with this Agreement or, if earlier, the Migration Date; | ||
| “Migration Dependencies” means the actions, circumstances or events identified in Schedule 9 (Migration Dependencies) as Migration Dependencies which need to occur or otherwise be satisfied in order for the migration of the provision of the Services from (i) the existing Radianz frame relay and other networks used during the Standard Period to (ii) BT’s MPLS network or other network(s) to take place; | ||
| “Migration Failure” means any failure to meet the Migration Milestones; | ||
| “Migration LDs” means liquidated damages by way of credits against the Service Charges to which Reuters is entitled as a result of any Migration Failure in accordance with Schedule 4 (Migration Plan); | ||
| “Migration Notice” means the notice delivered by BT to Reuters indicating that the migration of provision of a Service via (i) the Radianz frame relay and other network(s) used during the Standard Period to (ii) BT’s MPLS network or other IP network(s), has taken place; | ||
| “Migration Milestones” means the milestones set out in Schedule 4 (Migration Milestones); | ||
| “Migration Plan” means the plan of the actions to be conducted by or on behalf of BT and Reuters which need to occur or otherwise be satisfied in order for the migration of the provision of the Services from (i) the existing Radianz frame relay and other networks used during the Standard Period to (ii) BT’s MPLS network or other IP network(s) to take place; | ||
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* text has been redacted for confidentiality
| “Migration Surcharge” means, in respect of a Migration Dependency, the amount that BT is entitled to charge (if any) in accordance with Schedule 9 (Migration Dependencies) for Reuters’ failure to provide, deliver or complete (or procure the provision, delivery or completion of) that Migration Dependency; | |
| “MPLS” means multi-protocol label switching; | |
| “Xxxx Services” means the services described in this Schedule 2 Part 3a; | |
| “New Service Charges” means the charges for the New Services calculated in accordance with Schedule 6 (Service Charges); | |
| “New Service Levels” means the service levels described in Part 2 of Schedule 5 (Service Levels and Service Credits); | |
| “New Services” means the services listed in Part 1B of Schedule 2 (Services Description) and the services listed in Part 1C to Part 1E (inclusive) of Schedule 2 (Services Description) which relate to those services, in each case as amended through the Change Control Procedure; | |
| “Non-Migrating Service” means: |
| (i) | the FAT services described in paragraph 2.1.4 of Part 1B of Schedule 2 (New Services); and | |
| (ii) | Non-Price Book Services; | |
| “Non-Price Book Services” has the meaning given to it in Schedule 6 (Service Charges); | ||
| “On-ramp Notice” means, in respect of a particular Site, a notice that the on-ramp connection for that Site is capable of supporting the highest Service Category required (unless otherwise agreed by the Parties in writing) for the Reuters Customer Services that are hosted at that Site, in relation to which Reuters does not (acting reasonably) raise any objections within ten (10) Business Days of receipt of that notice; | ||
| “Order” means a move, add, change or cancellation in respect of a Connection; | ||
| “Packet Loss” means the percentage of data packets that are not delivered to the intended destination during data transfer, measured as an average over a calendar month in accordance with paragraph 3.3.8 of Schedule 5 Part 2; | ||
| “Personnel” means, in relation to a Party, any director, officer, employee, servant, agent, subcontractor or other personnel employed, used, assigned or engaged by that Party, or in relation to Reuters by any other member of the Reuters Group or, in relation to BT, by any other member of the BT Group or their Subcontractors; | ||
| “Previous NSA” means the network services agreement, between Reuters and Radianz for the supply of telecommunications and data services dated 22 May 2000 which is to be replaced by this Agreement; | ||
| “Previous RSA” means the services agreements between Reuters and Radians and Reuters Americas Inc. and Radianz Americas Inc. for the supply of services by Reuters dated 22 May 2000; | ||
| “Price Book” has the meaning given to it in Schedule 6 (Service Charges); | ||
| “Price Book Services” has the meaning given to it in Schedule 6 (Service Charges); | ||
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| “Proceedings” means any claims, proceedings, suit and/or action arising out of or in connection with this Agreement; | |
| “PTT” means the in-country supplier of post, telephone and/or telegraphic services in a particular country; | |
| “Radianz” means Radianz Limited, a company incorporated in England (registered number 3918478) whose registered office is at Fleet Place House, 0 Xxxxx Xxxxx, Xxxxxx, XX0X 0XX, Xxxxxxx; | |
| “Radianz Group” means all or any of the following, from time to time: Radianz, its subsidiaries and subsidiary undertakings and “members of Radianz Group” shall be construed accordingly; | |
| “Ready for Service” means, in respect of a Connection, that the Connection is available, successfully tested by BT as capable of meeting the Service Category required for that Connection and available for use by Reuters; | |
| “Receiving Party” has the meaning given to it in Clause 29; | |
| “Regulatory Change” means a change to the Services or the manner in which the Services are delivered, received or used in each case as required by reason of a change in Applicable Legislation; | |
| “Related Migration Dependency” means: |
| (i) | in relation to Migration Dependency 1, Migration Milestone 5; | |
| (ii) | in relation to Migration Dependency 2, any of Migration Milestones 5 and/or 6; and | |
| (iii) | in relation to Migration Dependency 3A and 3B, Migration Milestone 5, 6 and/or 7, | |
| (and “Related Migration Dependencies” shall be construed accordingly); | ||
| “Related Migration Milestone” means: | ||
| (i) | in relation to Migration Milestone 1, any of Migration Dependency 1, 6, Paragraph 2.2 and/or 2.3 of Schedule 9; | |
| (ii) | in relation to Migration Milestone 2, any of Migration Xxxxxxxxxxxx 0, 0, 0, Xxxxxxxxx 2.2 and/or 2.3 of Schedule 9; and | |
| (iii) | in relation to Migration Milestone 3, any of Migration Xxxxxxxxxxxx 0, 0, 0X, 0, Xxxxxxxxx 2.2 and/or 2.3 of Schedule 9; | |
| (iv) | in relation to Migration Milestone 4, any of Migration Xxxxxxxxxxxx 0, 0, 0X, 0X, 0, Xxxxxxxxx 2.2 and/or 2.3 of Schedule 9; | |
| (v) | in relation to Migration Milestones 9 and 10, Migration Dependency Paragraph 2.2 of Schedule 9, | |
| (and “Related Migration Milestones” shall be construed accordingly); | ||
| “Reliefs” means any relief, loss, allowance, exemption, set-off, deduction or credit in computing or against profits or taxation; | ||
| “Replacement Service Provider” means Reuters, any member of the Reuters Group, or any third party who will assume responsibility for provision of any service replacing a Service or the Services in place of BT after the termination or expiry of this Agreement; | ||
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| “Reuters Assets” means the assets owned by a member of the Reuters Group which were used by any member of the Reuters Group or any member of the Radianz Group to provide the services under the Previous NSA, or services equivalent to those services during the Standard Period. | |
| “Reuters Competing Business” means a business which competes with activities that are the same as or substantially similar to any of the activities conducted by or on behalf of Reuters or a member of Reuters Group as at the Signing Date which are Reuters Group core business activities, which shall include (without limitation) the provision of: |
| (i) | financial information trading systems; and | |
| (ii) | financial information display services, | |
| but which shall exclude: (a) any activities the same or substantially similar to activities conducted by or on behalf of BT or a member of the BT Group or the Radianz Group existing as at the Signing Date; (b) systems integration; and (c) consulting services; | ||
| “Reuters Content” means all data and content provided by Reuters, a member of the Reuters Group or its and their employees, agents and subcontractors, which is transmitted using the Services, including data and content produced by third parties and distributed by Reuters or a member of the Reuters Group; | ||
| “Reuters Customer Service” means a service provided by Reuters to any of its customers using any of the Services; | ||
| “Reuters Failure” means a failure by Reuters to comply with any of its obligations set out in this Agreement; | ||
| “Reuters Group” means all or any of the following from time to time: Reuters, its subsidiaries and subsidiary undertakings and any parent undertaking of Reuters, and all other subsidiaries and subsidiary undertakings of any parent undertaking of Reuters and “member of the Reuters Group” shall be construed accordingly; | ||
| “Reuters Group Company” means a company that is a member of the Reuters Group; | ||
| “Reuters Information” means oral and written information in the possession or control of Reuters or any member of the Reuters Group, and expressly excludes Reuters Content; | ||
| “Reuters Intellectual Property” means Intellectual Property owned by or licensed to Reuters or any member of the Reuters Group (and, where licensed, Reuters or the relevant member of the Reuters Group is freely able to sub-license) that was used in relation to the management or provision of any of the services equivalent to the Existing Services in the Standard Period, and expressly excludes Reuters Content; | ||
| “Reuters Representative” means the individual nominated by Reuters as the representative of Reuters for the purposes of this Agreement and any temporary or permanent replacement appointed in accordance with Clause 16.5 (Reuters Representative); | ||
| “Reuters Services” means the services listed in Schedule 3 (Reuters Services); | ||
| “Reuters Systems” means any hardware, software or network equipment and information technology or communication systems owned or used by a member of the Reuters Group and includes, without limitation, Reuters’ internal network (IME) and Reuters’ editorial network; | ||
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| “RGA Customers” has the meaning given to it in Schedule 4 (Migration Milestones); | |
| “RFS Notice” means a notice delivered by BT to Reuters that a Connection is Ready for Service, in relation to which Reuters does not (acting reasonably) raise any objections that the Connection is not Ready for Service within five (5) Business Days of receipt of that notice; | |
| “Security Audit” has the meaning given to the term in Clause 17.4; | |
| “Services” means the Existing Services, the New Services, the Exit Services and the Additional Services (as such services are amended from time to time in accordance with the Change Control Procedure), and any goods or materials supplied in connection with those services from time to time. For the avoidance of doubt, this does not include services provided under the Previous NSA prior to the Closing Date; | |
| “Service Acceptance Notice” means a notice that a Reuters customer has accepted that a Connection may be used to provide a Reuters Customer Service to that customer; | |
| “Service Category” has the meaning given in paragraph 3 of Schedule 2 Part 1B; | |
| “Service Charges” means the charges for the Services calculated in accordance with Schedule 6 (Service Charges); | |
| “Service Classes” has the meaning give to it in paragraph 6.3 of Schedule 2 Part 1B; | |
| “Service Commencement Date” means in respect of the: |
| (i) | Existing Services, the Closing Date; | |
| (ii) | New Services, the date on which the migration of the relevant Existing Service occurs; | |
| (iii) | Additional Services, the date as is agreed between the Parties for the commencement of those Services and which, for both Xxxx Services (set out in Schedule 2 Part 3A) and the Satellite Services (set out in Schedule 2 Part 3B) shall be the Closing Date; and | |
| (iv) | Exit Services, the date of any Exit Notice. | |
| “Service Credits” means the credits payable to Reuters in accordance with the principles set out in Clause 28 (Service Credits) and Schedule 5 (Service Levels and Service Credits); | ||
| “Service Desk” means BT’s service desk as more particularly described in paragraph 7 of Schedule 2 Part 1C; | ||
| “Service Failure” has the meaning given to it in Clause 28.1; | ||
| “Service Levels” means | ||
| (i) | in respect of the Existing Services, the service levels set out in Part 1 of Schedule 5 (Service Levels and Service Credits); | |
| (ii) | in respect of the New Services the service levels set out in Part 2 of Schedule 5 (Service Levels and Service Credits); and | |
| (iii) | in respect of Additional Services, the service levels agreed between the Parties for such Services and which, for both Xxxx Services (set out in Schedule 2 Part 3A) | |
70
| and the Satellite Services (set out in Schedule 2 Part 3B) shall be the service levels referred to in the relevant Part of that Schedule 2; | ||
| “Services Performance Report” has the meaning given to it in Clause 15 (Reporting to Reuters); | ||
| “Share Purchase Agreement” means the agreement for the sale and purchase of the entire issued share capital of Radianz Limited and Radianz Americas Inc made between Reuters, Blaxmill (Six) Limited, Reuters C LLC, Reuters Americas LLC and BT and dated the same day as this Agreement; | ||
| “Signing Date” means the date of this Agreement; | ||
| “Site” or “Sites” means the locations at which members of the Reuters Group are located as at the date hereof (as such other locations are replaced from time to time); | ||
| “Standard Period” means the 12 months immediately preceding 31 December 2004; | ||
| “Subcontractor” means any third party supplier of services or products, which BT or other members of the BT Group use to supply the Services from time to time; | ||
| “Takeover Panel” means the Panel on Takeovers and Mergers; | ||
| “Taxation” means and includes all forms of taxation and statutory, governmental, supra-governmental, state, local government or municipal impositions, duties, contributions, deductions, withholdings and levies whether of the United Kingdom or elsewhere whenever imposed; | ||
| “Telecommunications Services” means any telecommunications service of any nature whatsoever anywhere in the world including fixed and mobile voice and data services, pager services, provision of PBXs and voice and data premises equipment, audio and video conferencing, calling cards, satellite services (video and data), provision of routers, fixed handsets, modems, dial in servers, automated call distribution units, voice wiring and data network switching and multiplexing equipment; | ||
| “Third Party Service Agreement” has the meaning given in Clause 45.2 (Third Party Services); | ||
| “Third Party IP” means Intellectual Property licensed to Reuters or any member of the Reuters Group that was used in relation to the management or provision of the Existing Services in the Standard Period or which is reasonably required for the provision of the Existing Services in this Agreement that is not freely sub-licensable by Reuters or the relevant members of the Reuters Group; | ||
| “Third Party Service Provider” has the meaning given in Clause 45.2 (Third Party Services); | ||
| “Transaction Taxes” means value added tax as provided for in the Value Added Tax Act 1994 and any tax similar to that tax imposed in addition to or in substitution for it at the rate(s) from time to time imposed and any equivalent tax (or charge that functions in the same or similar manner as a tax) in the relevant jurisdiction; | ||
| “Transferring Employees” means those Employees who either transfer employment under this Agreement or a Local Agreement, or by agreement between Reuters and BT agree to accept employment with BT or a member of the BT Group under a Local Agreement; and | ||
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| “Valid Order” means an order for a Connection which satisfies the requirements of paragraphs 2.1 and 2.2 of Schedule 4 (Migration Milestones) (but excluding any order which been cancelled by Reuters prior to it having received an RFS Notice, other than where BT has not progressed the order in accordance with the timescales set out in paragraph 4 of Schedule 5 Part 2). |
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EXECUTION
The Parties show their acceptance of the terms of this Agreement, on the date hereof, by signing below:
| SIGNED BY | ) | |
| duly authorised for and on behalf of | ) | Xxxxx Xxxxxxxx |
| REUTERS LIMITED | ) |
| SIGNED BY | ) | |
| duly authorised for and on behalf of | ) | Xxxx Xxxxxx |
| BRITISH TELECOMMUNICATIONS | ) | |
| PLC | ) |
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Xxxx Xxxxxx
British Telecommunications plc
00 Xxxxxxx Xxxxxx
Xxxxxx XX0X 0XX
17th August 2005
Amendment to the Network Services Agreement: joint re-planning exercise
We refer to our recent meeting and also to the Network Services Agreement dated 9 March 2005 between Reuters Limited and British Telecommunications plc (the Agreement). The parties acknowledge that although significant progress has been made with the migration activities under the Agreement, there is a need to undertake certain additional work that was not envisaged as at the Signing Date. Accordingly, the Parties wish to suspend (for a limited period) targets and commitments under the Migration Plan including, in particular, Migration Milestones and corresponding Migration Dependencies under Schedules 4 and 9 of the Agreement respectively. This letter records our agreement as follows:
| 1 | The Parties agree to work together in good faith to review and reset: (i) the Migration Plan on or before 30th September 2005 (the Re-Planning Date) and (ii) the Migration Milestones and Migration Dependencies (including, without limitation, deleting or amending existing milestones or dependencies, adding further Migration Milestones and/or Migration Dependencies, and revising the applicable due dates) by the Re-Planning Date. | |
| 2 | From the date of this letter to (i) the revised Migration Plan date (including amendments to the Migration Dependencies and Migration Milestones) under paragraph 1 above, or (ii) the End Date (as described in paragraph 4 below) (the Negotiation Period), whichever is the earlier: | |
| (a) | the migration targets and commitments set out in the Migration Plan are hereby suspended; | |
| (b) | the Migration Milestones and Migration Dependencies as set out in the Agreement are hereby suspended; and | |
| Reuters
Limited Xxx Xxxxxxx Xxxxxxxx Xxxxx Xxxxxxxxx Xxxxxx Xxxxx Xxxxxx X00 0XX |
||
| Tel (000) 0000 0000 | ||
| A subsidiary of Reuters Group Plc – Reg. Office as above – Reg. No. 145516 England | ||
| (c) | each Party hereby agrees to waive any rights it may have against the other under the Agreement arising during the Negotiation Period in respect of such Migration Milestones or Migration Dependencies (as applicable) and such migration targets and commitments set out in the Migration Plan. | |
| For the avoidance of doubt, each Party agrees that there is no obligation on the other to pay the Migration Surcharge or Migration LDs (as applicable) in respect of the Negotiation Period. | ||
| 3 | The Parties agree, recognising all of the progress achieved by the Parties to date in respect of migration activities under the Agreement, to continue working and maintain momentum towards migration to the New Services, including the activities set out in paragraph 1 (Maintain Momentum) of the Minutes of the BT/Reuters Senior Steering Group Review dated 12th August 2005. | ||
| 4 | In the unlikely event that the Parties fail to reach agreement on the revised Migration Plan including amendments to the Migration Dependencies and Migration Milestones under paragraph 1 above by 31lst October 2005 or such other date as agreed between the parties (the End Date), the Parties agree that: | ||
| (a) | the suspension and waiver under paragraph 2 above shall no longer apply; | ||
| (b) | save to the extent varied under paragraph 4 (c) below, migration commitments and targets set out in the Migration Plan shall on and from the End Date be as originally stated in the Agreement as at the Signing Date, subject to any subsequent amendments agreed between the Parties; | ||
| (c) | the Migration Milestones and Migration Dependencies shall be amended to read as follows: | ||
| i) | where the due date for any Migration Milestone or Migration Dependency obligation falls within the first anniversary of the Closing Date, such due date shall be extended by a duration commensurate with the Negotiation Period; and | ||
| ii) | where the due date for any Migration Milestone or Migration Dependency obligation falls within the second anniversary of the Closing Date, such due date shall be extended by a duration commensurate with half the Negotiation Period. | ||
| (d) | each Party’s rights and obligations in respect of the Migration Surcharge and Migration LDs (as applicable) shall resume from the End Date. | ||
| Reuters
Limited Xxx Xxxxxxx Xxxxxxxx Xxxxx Xxxxxxxxx Xxxxxx Xxxxx Xxxxxx X00 0XX |
||
| Tel (000) 0000 0000 | ||
| A subsidiary of Reuters Group Plc – Reg. Office as above – Reg. No. 145516 England | ||
In the event of any
inconsistency between this letter and the Agreement, the provisions of this
letter shall prevail. Capitalised terms are defined either in the Agreement
or this letter. Except as expressly set out in this letter, the Agreement
remains un-amended and in full force and effect. This letter shall be governed
by and construed in accordance with English law.
Please sign and
date the attached copy of this letter to confirm BT’s agreement with the
amendments to the Agreement effected by this letter.
Kind regards,
/s/ Xxxxx Xxxxxxxx
Xxxxx Xxxxxxxx
for and on behalf of Reuters Limited
I hereby confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Signed /s/
Xxxx
Xxxxxx date 18/8/05
Xxxx Xxxxxx
for and on behalf of British Telecommunications plc
| Reuters
Limited Xxx Xxxxxxx Xxxxxxxx Xxxxx Xxxxxxxxx Xxxxxx Xxxxx Xxxxxx X00 0XX |
||
| Tel (000) 0000 0000 | ||
| A subsidiary of Reuters Group Plc – Reg. Office as above – Reg. No. 145516 England | ||
Xxxx Xxxxxx
British Telecommunications plc
00 Xxxxxxx Xxxxxx
Xxxxxx XX0X 0XX
29th April 2005
Dear Xxxx,
Side letter to the Network Services Agreement
I refer to the Network Services Agreement dated 9 March 2005 between Reuters Limited (“Reuters”) and British Telecommunications plc (“BT”) (the “Agreement”). Except where expressly provided otherwise, capitalised terms in this letter shall have the same meaning as given to that term in the Agreement.
Price BookIn accordance with Clause 42.1 of the Agreement, Reuters hereby agrees to extend the date by which BT shall prepare and provide to Reuters the Price Books, as required by paragraph 2.2 of Schedule 6 to the Agreement, until close of business on Friday 13 May.
List of PoPsIn accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which the Parties shall agree the list set out in Appendix A to Schedule 2 Part 1B, as required by paragraph 5.4.1 of Schedule 2 Part 1B to the Agreement. The Parties acknowledge that BT has delivered a draft of such list received by Reuters on 28th April 2005 and that Reuters has not had an opportunity to review such draft prior to such date. Accordingly, the Parties agree that they shall now discuss in good faith such draft list with a view to finalising the list by close of business on Friday 13 May.
Satellite novationsIn accordance with Clause 42.1 of the Agreement, the Parties hereby agree that to the extent a Third Party Satellite Contract contracted via Reach, Inmedia or Eutelsat (as such services are described in Appendix A to Schedule 2 Part 3B of the Agreement) is not novated to BT prior to the Closing Date as required by paragraph 4.1 of Schedule 2 Part 3B and such novation is completed by close of business on Friday 27th May, each such novated Third Party Satellite Contract shall become a Novated Satellite Contract and subject to the terms and conditions of the NSA from the date of such novation agreement or (if earlier) the date on which such novation takes effect in accordance with its terms.
| Reuters
Limited 00 Xxxxx Xxxxxx Xxxxxx XX0X 0XX |
|||
| Tel (000) 0000 0000 | |||
| A subsidiary of Reuters Group Plc – Reg. Office as above – Reg No. 145516 England | |||
2
For the avoidance of doubt, to the extent that Reuters has paid or pays an invoice from a third party provider delivered pursuant to a Novated Satellite Contract in respect of services provided after the Effective Date or (if later) the date on which the applicable novation agreement takes effect (in each case the “Novation Date”), BT shall, within 30 days of receipt of an invoice from Reuters for the same, reimburse Reuters in full for all amounts paid by Reuters in respect of such services delivered in the period on and/or from the Novation Date.
Nothing in this Letter Agreement shall affect or prejudice BT’s right to charge Reuters the charges for Satellite Services in accordance with paragraph 8.1 of Schedule 2 Part 3B from the Novation Date
Without prejudice to the provisions of any novation agreement entered into pursuant to paragraph 4.1 of Schedule 2 Part 3B, with respect to BT’s obligations pursuant to paragraph 8.2 of Schedule 2 Part 3B, Reuters hereby irrevocably relieves BT of such obligations in relation to the Third Party Satellite Contracts for Inmedia, Eutelsat and Reach.
Delivery of Satellite EquipmentThe Parties hereby agree to extend the date by which BT shall deliver to Reuters satellite receiver equipment assets pursuant to Clause 22.3.4 of the Agreement from Closing Date until 30th June 2005.
Order ProcessIn accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which the Parties shall agree the Order Process, as required by paragraph 1.1 of Schedule 12 Part 2 to the Agreement, until close of business on Friday 27th May 2005.
Security & DRIn accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which they shall agree the format of information updates relating to invocation of a disaster recovery plan pursuant to Clause 11.4.2 until 30th June 2005.
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which BT shall provide Reuters with the security summary document pursuant to paragraph 4.2 of Schedule 2 Part 1D until close of business on Friday 20th May 2005.
IME Editorial ServicesIn accordance with Clause 42.1 of the Agreement, the Parties hereby agree:
| (a) | that the liability for providing IME/Editorial Services will not be assumed by BT from Closing Date pursuant to Schedule 13, Paragraph 1.1.6 (i); but that | |
| (b) | within six (6) weeks of Closing Date, Reuters and BT will agree a plan to facilitate the handover of the IME/Editorial Services from Reuters to BT (or a | |
3
| member of the Radianz Group as appropriate) with a view to transferring such IME/Editorial Services from Reuters to BT by [29th July 2005]; and therefore | ||
| (c) | the effect of such agreement is that the employment of any of the IME/Editorial Employees who have agreed to accept contracts of employment with BT will transfer to BT in accordance with Schedule 12, Paragraph 1.1.6(ii) or a member of the Radianz Group with effect from the date BT and Reuters agree. In the event that such date is prior to the date on which Reuters and BT agree that BT will assume the IME/Editorial Services in accordance with (b) above, then BT shall make the IME/Editorial Employees available to Reuters in order that Reuters may continue to utilise them to provide the IME/Editorial Services until the date on which BT assumes responsibility for provision of the IME/Editorial Services from Reuters; and | |
| (d) | the agreement in (a), (b) and (c) above will not prejudice the remaining provisions of Schedule 13, paragraph 1.1.6. | |
This letter shall be governed by and construed in accordance with English Law.
Please sign and date the attached copy of this letter to confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Kind regards,
/s/ Xxxxx Xxxxxxxx
Xxxxx Xxxxxxxx
for and
on behalf of Reuters Limited
I hereby confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Signed /s/ Xxxx Xxxxxx date 29/4/05
Xxxx Xxxxxx
for and on behalf of
British Telecommunications plc
Xxxx Xxxxxx
British Telecommunications plc
00 Xxxxxxx
Xxxxxx
Xxxxxx XX0X 0XX
31 May 2005
Dear Xxxx,
Side Letter Number 2 to the Network Services Agreement
I refer to the Network Services Agreement dated 9 March 2005 between Reuters Limited (“Reuters”) and British Telecommunications plc (“BT”) (the “Agreement”). Except where expressly provided otherwise, capitalised terms in this letter shall have the same meaning as given to that term in the Agreement. Each of the matters set out below are amendments to the Agreement in accordance with Clause 42.1 of the Agreement.
Distance insensitivity of tail circuits
For the avoidance of doubt, further to the definition of “Price Book Parameter” set out in paragraph 1 of Schedule 6 to the Agreement and to the requirements of paragraph 2.1 of Schedule 6 to the Agreement, the Parties hereby agree that the prices allocated for Connections in the Managed Tail Circuit Price Book and the With Tail Circuit Price Book shall be determined without reference to the length of the tail circuit between a Site and the relevant BT Point of Presence (“Tail Circuit”).
Exception One
However, the Parties agree that no more than once in any 12 month period BT may take an inventory of the average actual lengths of the Tail Circuits and the generic distribution of those Tail Circuit lengths across the globe. BT shall disclose the results of such an inventory to Reuters. In the event that the global distribution of Tail Circuit lengths at the date of the inventory is materially different from the global distribution of Tail Circuit lengths under the Starting Inventory, and such difference is sufficiently out of proportion to the Starting Inventory to have a material adverse impact on BT’s costs on a global basis, then BT may raise this matter (acting reasonably and in good faith) at the next meeting of the Joint Management Council. Following that:
| (a) | The Parties will enter into good faith negotiations to agree an appropriate revision of the relevant Price Books within 30 days from the date of the meeting of the Joint Management Council (or such other date as agreed between the parties); and | |
| (b) | Such revision shall take into account: | |
| i. | The actual (or in the case of Exception Two below the proposed) distribution of the Tail Circuit lengths ; | |
| Reuters Limited | ||
| 00 Xxxxx Xxxxxx | ||
| Xxxxxx XX0X 0XX | Tel (000) 0000 0000 | |
| A subsidiary of Reuters Group Plc – Reg. Office as above – Reg No. 145516 England | ||
2
| ii. | The sensitivity of pricing in any city, country or region (as relevant) to the length of Tail Circuits; | |
| iii. | The associated increase in BT’s costs in any city, country or region (as relevant); | |
| iv. | The associated decrease in BT’s costs any other city, country or region (as relevant). | |
| (c) | Any revision to the Price Book shall come into effect on the first day of the next calendar month following written agreement of the revision (or such other date as agreed between the parties). | |
Exception Two
In addition, in the event that Reuters changes its products or sales proposition in a manner which is likely to affect the distribution of Tail Circuits lengths in any country or countries it shall consult with BT in order to mitigate any material adverse impact on either Party’s costs. Where either Party considers that the changes will have a material adverse impact on their own costs on a global basis, then either Party may raise this matter (acting reasonably and in good faith) at the next meeting of the Joint Management Council. Following that, the Parties shall follow the procedure set out under paragraphs (a), (b) and (c) above.
Free trials
For the purposes of this Side Letter Number 2, “Pre-Provisioned” shall mean already physically installed before the date of an order from Reuters to activate the capacity.
Further to Clause 8.7 of the Agreement and Schedule 6 to the Agreement, to encourage existing customers of the members of the Reuters Group (“Customers”) to take Telecommunications Services from Reuters on the Delivery Network, BT will make Delivery Network capacity available to Customers during the term of the Agreement, without charge to Reuters or Customer, (the “Free Trial”) in accordance with and subject to the following provisions:
| (a) | Reuters may request the activation of this Free Trial to particular Customer Facilities through the standard ordering procedure. |
| (b) | Requested capacity must be Pre-Provisioned and available. Moreover, BT does not commit to providing a Free Trial where it has forecast orders for Extranet services that would utilise the identified capacity. BT will notify Reuters promptly of any such unavailability |
| (c) | Subject to (b) above, BT will commit to provide at least 20 Free Trials per month if requested by Reuters. |
| (d) | All Free Trials shall end after three (3) months from the start of the Free Trial (the “Free Trial Period”), unless cancelled by the Customer or terminated by Reuters under the terms of the Free Trial agreement beforehand. |
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| (e) | Upon acceptance of a Free Trial order, BT will commit to providing the Free Trial irrespective of other requirements for the capacity that may arise during the Free Trial Availability Period. |
| (f) | At the end of the Free Trial Period, BT will begin charging for the capacity as per Schedule 6 to the Agreement (without reference to this Side Letter Number 2) unless notified by Reuters that the Service has ceased. BT shall notify Reuters at least 14 days on advance of its intention to start charging to allow Reuters time to liaise with Customers to determine whether they will cease or continue with the service. |
For the avoidance of doubt, BT shall provide the same support associated with an installation or service upgrade, and meet the same SLA, with regards to any Free Trial as it does for any Service to which standard Service Charges would apply. Moreover, the provision of extra capacity by BT under this Free Trial scheme will not compromise the SLAs of existing customers.
BT & Reuters will monitor the success and costs associated with the Free Trial scheme on an ongoing basis to ensure that it is a successful scheme. Any requirement from either party to change the scheme should be raised and discussed in good faith at the monthly meeting of the Joint Management Council.
General
This letter shall be governed by and construed in accordance with English Law.
Please sign and date the attached copy of this letter to confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Kind regards,
/s/ Xxxxx Xxxxxxxx
Xxxxx Xxxxxxxx
for
and on behalf of Reuters Limited
I hereby confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Signed /s/ Xxxx Xxxxxx date 2/6/05
Xxxx Xxxxxx
for and on behalf
of British Telecommunications plc
Xxxx Xxxxxx
British Telecommunications
plc
00 Xxxxxxx Xxxxxx
Xxxxxx XX0X 0XX
29 April 2005
Dear Xxxx,
Amendment to the Network Services Agreement: Security Summary Document
I refer to the Network Services Agreement dated 9th March 2005 between Reuters Limited (“Reuters”) and British Telecommunications plc (“BT”) (the “Agreement”). Except where expressly provided otherwise, capitalised terms in this letter shall have the same meaning as given to that term in the Agreement.
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which BT shall provide Reuters with the security summary document pursuant to Paragraph 4.2 of Schedule 2 Part 1D until close of business on Wednesday 1st June, 2005.
In accordance with Clause 8.5 of the Agreement, Reuters hereby informs BT that the delay by BT in the provision of such security summary document pursuant to Paragraph 4.2 of Schedule 2 Part 1D may have a detrimental effect on the performance by Reuters of its obligations in respect of the Migration Dependencies under the Agreement.
This letter shall be governed by and construed in accordance with English Law.
Please sign and date the attached copy of this letter to confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Kind regards,
/s/ Xxxxx Xxxxxxxx
Xxxxx Xxxxxxxx
for and on behalf of Reuters Limited
I hereby confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Signed /s/ Xxxx Xxxxxx date 1/6/05
Xxxx Xxxxxx
for and on behalf
of British Telecommunications plc
| Reuters
Limited 00 Xxxxx Xxxxxx Xxxxxx XX0X 0XX |
Tel (000) 0000 0000 | |
| A subsidiary of Reuters Group plc – Reg. Office as above – Reg No. 145516 England | ||
Xxxx Xxxxxx
British Telecommunications plc
00 Xxxxxxx Xxxxxx
Xxxxxx XX0X 0XX
13th May 2005
Dear Xxxx,Side letter to the Network Services Agreement
I refer to the Network Services Agreement dated 9 March 2005 between Reuters Limited (“Reuters”) and British Telecommunications plc (“BT”) (the “Agreement”). Except where expressly provided otherwise, capitalised terms in this letter shall have the same meaning as given to that term in the Agreement.
Price Book
In accordance with Clause 42.1 of the Agreement, Reuters hereby agrees to extend the date by which BT shall prepare and provide to Reuters the Price Books, as required by paragraph 2.2 of Schedule 6 to the Agreement, until close of business on Friday 20 May.
This letter shall be governed by and construed in accordance with English Law.
Please sign and date the attached copy of this letter to confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Kind regards,
/s/ Xxxxx Xxxxxxxx
Xxxxx
Xxxxxxxx
for and on behalf of Reuters Limited
I hereby confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Signed /s/ Xxxx Xxxxxx date 13/5/05
Xxxx Xxxxxx
for and on behalf
of British Telecommunications plc
| Reuters
Limited 00 Xxxxx Xxxxxx Xxxxxx XX0X 0XX |
Tel (000) 0000 0000 | |
| A subsidiary of Reuters Group PLC. Registered Office 00 Xxxxx Xxxxxx Xxxxxx XX0X Reg Number 145516 England | ||
| XXXXXXXXX AND MAY | Xxx Xxxxxxx Xxx |
| Xxxxxx XX0X 0XX | |
| T x00(0)00 0000 0000 | |
| F x00(0)00 0000 0000 | |
| 3 May 2005 | |
| Xxxxx Xxxxxxxx | Your reference |
| Reuters Limited | Our reference |
| 00 Xxxxx Xxxxxx | XXXX/XXXX |
| Xxxxxx | Xxxxxx xxxx |
| XX0X 0XX | 0207 090 3463 |
Dear Xxxxx,
Side letter to the NSA
Further to Closing last week, please find enclosed one original of the side letter to the Network Services Agreement dated 29 April, 2005. I should be grateful if you would acknowledge receipt by e-mail.
Do let me know if you have any queries.
Yours sincerely,
Xxxxxx Xxxxxx
xxxxxx.xxxxxx@xxxxxxxxxxxxxxx.xxx
| TN Xxxxx | St XX Xxxxxxxx | P Jollifffe | A-A Maggiar | PWH Brien | XX XxXxxxx | XX Xxxxxxxx | XX Xxxxxx | All the Partners in the firm are solicitors except A-A Maggiar and P-P Xxxxxxx who are Avocats à la Cour x'Xxxxx de Paris. |
| R Xxxxxx | XX Fox | XX Xxxxxxx | XX Xxxxxxxx | XX Xxxx | XX Xxxxxxxxx | CS Xxxxxxx | XX Turnill | |
| XX Xxxxxxxxxx | XX Xxxxx | WSM Xxxxxxxx | XX Xxxx | AN Xxxxx | XX Eaborn | CA Conndlty | WNC Xxxxxx | |
| XX Xxxxxx | CFI Xxxx | XX Xxxxxx | MA Xxxxxxx | XX Xxxxxxx | XX Xxxxxx | XX Xxxxxx | XX Xxxxx | |
| XXX Xxxxxxxxx | XX Xxxxxxxx | XX Xxxxxxx | MD Xxxxxxx | XX Xxxxxx | XX Xxxxxxxxx | XX-XX Xxxxxxxx | CNR Xxxxx | |
| MGC Xxxxxxxxx | XX Xxxxxxxxx | XX Featherby | XX xx Xxxxx | XX Xxxxx | STM Xxx | XX Xxxx | SR Xxxxxxxx | |
| XX Edge | GJ Airs | F Xxxxxx | XX Xxxx | XX Xxxxxxxxx | P-P Xxxxxxx | MST Xxxxx | XX Xxxxx | Regulated by the Law Society |
| NPG Xxxxxxxx | RNS Xxxxxxxxx | PM Xxxxx | XX Sibree | NDF Xxxx | XX Xxxxxxx | R Xxxxxxx | XX Xxxxxxx | |
| M Xxxxxx | XX Xxxxx | PH Xxxxxx | XX Xxxxx | XX Xxxxxxxxxx | EJD Xxxxxx | E Xxxxxxx | BKP Yu | |
| XX Xxxxx | XX Xxxxx | CWY Xxxxxxxxx | JR Xxxxxx | SRB Xxxxxx | XX Xxxxxx | XX Xxxx | ||
| XX Xxxxxxxxxx | NJ Xxxxxx | XX Wareham | EGL Wylde | AG Ryde | G Xxxxxxx | XX Paterson | ||
| RMG Goulding | XX Xxxxxxx | XX Xxxxx | A Xxxxx | XXX Marks | XX Xxxxxxx | PC Xxxxx | ||
| ARF Hall | XX Xxxxxx | XX Xxxxx | XX Xxxxx | SD Warna-kula-suriya | RE Xxxxxx | XX Xxxxxx | ||
| AJR Xxxxxxxx | XX Xxxxxxx | PLR Deckers | MEM Hattrell | XX Xxxxxxxx | S Middlemiss | XX Xxxxxx | ||
| GES Xxxxxxxx | PP Chappatte | XX Xxxxxxx | KI Xxxxxxx | XX Xxxxxx | XX Swallow | XX Xxxxxx | ||
| PFJ Xxxxxxx | RJN Xxxxxx | XX Xxxxxx-Xxxxx | N Van Bismarck | XX Xxxxx | DCR Xxxxxxxxxx | XX Xxxxx |
Xxxx Xxxxxx
British Telecommunications plc
00 Xxxxxxx Xxxxxx
Xxxxxx XX0X 0XX
29th April 2005
Dear Xxxx,
Side letter to the Network Services Agreement
I refer to the Network Services Agreement dated 9 March 2005 between Reuters Limited (“Reuters”) and British Telecommunications plc (“BT”) (the “Agreement”). Except where expressly provided otherwise, capitalised terms in this letter shall have the same meaning as given to that term in the Agreement.
Price Book
In accordance with Clause 42.1 of the Agreement, Reuters hereby agrees to extend the date by which BT shall prepare and provide to Reuters the Price Books, as required by paragraph 2.2 of Schedule 6 to the Agreement, until close of business on Friday 13 May.
List of PoPs
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which the Parties shall agree the list set out in Appendix A to Schedule 2 Part 1B, as required by paragraph 5.4.1 of Schedule 2 Part 1B to the Agreement. The Parties acknowledge that BT has delivered a draft of such list received by Reuters on 28th April 2005 and that Reuters has not had an opportunity to review such draft prior to such date. Accordingly, the Parties agree that they shall now discuss in good faith such draft list with a view to finalising the list by close of business on Friday 13 May.
Satellite novations
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree that to the extent a Third Party Satellite Contract contracted via Reach, lnmedia or Eutelsat (as such services are described in Appendix A to Schedule 2 Part 3B of the Agreement) is not novated to BT prior to the Closing Date as required by paragraph 4.1 of Schedule 2 Part 3B and such novation is completed by close of business on Friday 27th May, each such novated Third Party Satellite Contract shall become a Novated Satellite Contract and subject to the terms and conditions of the NSA from the date of such novation agreement or (if earlier) the date on which such novation takes effect in accordance with its terms.
| Reuters
Limited 00 Xxxxx Xxxxxx Xxxxxx XX0X 0XX |
Tel (000) 0000 0000 | |
| A subsidiary of Reuters Group Plc Xxx.Xxxxxx as above Reg No. 145516 England | ||
2
For the avoidance of doubt, to the extent that Reuters has paid or pays an invoice from a third party provider delivered pursuant to a Novated Satellite Contract in respect of services provided after the Effective Date or (if later) the date on which the applicable novation agreement takes effect (in each case the “Novation Date”), BT shall, within 30 days of receipt of an invoice from Reuters for the same, reimburse Reuters in full for all amounts paid by Reuters in respect of such services delivered in the period on and/or from the Novation Date.
Nothing in this Letter Agreement shall affect or prejudice BT’s right to charge Reuters the charges for Satellite Services in accordance with paragraph 8.1 of Schedule 2 Part 3B from the Novation Date.
Without prejudice to the provisions of any novation agreement entered into pursuant to paragraph 4.1 of Schedule 2 Part 3B, with respect to BT’s obligations pursuant to paragraph 8.2 of Schedule 2 Part 38, Reuters hereby irrevocably relieves BT of such obligations in relation to the Third Party Satellite Contracts for lnmedia, Eutelsat and Reach.
Delivery of Satellite Equipment
The Parties hereby agree to extend the date by which BT shall deliver to Reuters satellite receiver equipment assets pursuant to Clause 22.3.4 of the Agreement from Closing Date until 30th June 2005.
Order Process
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which the Parties shall agree the Order Process, as required by paragraph 1.1 of Schedule 12 Part 2 to the Agreement, until close of business on Friday 27th May 2005.
Security & DR
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which they shall agree the format of information updates relating to invocation of a disaster recovery plan pursuant to Clause 11.4.2 until 30th June 2005.
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree to extend the date by which BT shall provide Reuters with the security summary document pursuant to paragraph 4.2 of Schedule 2 Part ID until close of business on Friday 27th May 2005.
IME Editorial Services
In accordance with Clause 42.1 of the Agreement, the Parties hereby agree:
| (a) | that the liability for providing IME/Editorial Services will not be assumed by BT from Closing Date pursuant to Schedule 13, Paragraph 1.1.6 (i); but that | |
| (b) | within six (6) weeks of Closing Date, Reuters and BT will agree a plan to facilitate the handover of the IME/Editorial Services from Reuters to BT (or a |
3
| member of the Radianz Group as appropriate) with a view to transferring such IME/Editorial Services from Reuters to BT by [29th July 2005]; and therefore | |
| (c) | the effect of such agreement is that the employment of any of the IME/Editorial Employees who have agreed to accept contracts of employment with BT will transfer to BT in accordance with Schedule 12, Paragraph 1.1 .6(ii) or a member of the Radianz Group with effect from the date BT and Reuters agree. In the event that such date is prior to the date on which Reuters and BT agree that BT will assume the IME/Editorial Services in accordance with (b) above, then BT shall make the IME/Editorial Employees available to Reuters in order that Reuters may continue to utilise them to provide the IME/Editorial Services until the date on which BT assumes responsibility for provision of the lME/Editorial Services from Reuters; and |
| (d) | the agreement in (a), (b) and (c) above will not prejudice the remaining provisions of Schedule 13, paragraph 1.1.6. |
This letter shall be governed by and construed in accordance with English Law.
Please sign and date the attached copy of this letter to confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Kind regards,
/s/ Xxxxx Xxxxxxxx
Xxxxx Xxxxxxxxfor and on behalf of Reuters Limited
I hereby confirm BT’s agreement with the amendments to the Agreement effected by this letter.
Signed /s/ Xxxx Xxxxxx date 24/4/05
Xxxx Xxxxxx
for and on behalf of British Telecommunications plc
CONTRACT AMENDMENT FORM
This amendment confirms that the Agreement dated 9th March 2005 between BritishTelecommunications plc whose registered office is at 00 Xxxxxxx Xxxxxx, Xxxxxx, XX0X 0XX and Reuters Limited whose registered office is at Xxx Xxxxxxx Xxxxxxxx, Xxxxx Xxxxxxxxx, Xxxxxx Xxxxx Xxxxxx X00 0XX is hereby amended as follows:
| Contract Amendment Form | Change Reference Number: | ||||
| Date of Amendment: | Customer Contract Number: | ||||
| Details of Proposed Change (including commencement date) | |||||
| In consideration of the mutual promises contained in this Amendment, the parties AGREE AS FOLLOWS: | |||||
| 1. Parts B, C, D and E of Appendix B of Schedule 4 (Migration Milestones) of the Agreement shall be amended by deleting Taiwan from Part D (i.e. countries requiring Service Category of Silver Fast Convergence) and incorporating Taiwan into (i) Part B (i.e. Countries requiring Service Category of Gold Standard), (ii) Part C (i.e. Countries requiring Service Category of Gold Fast Convergence) and (iii) Part E (i.e. Countries requiring Service Category of Gold No Convergence). | |||||
| 2. Part D of Appendix B of Schedule 4 (Migration Milestones) of the Agreement shall be further amended by incorporating Thailand into Part D (i.e. Countries requiring Service Category of Silver Fast Convergence). | |||||
| 3. Part E of Appendix B of Schedule 4 (Migration Milestones) of the Agreement shall be amended further by deleting the word “Austria” and replacing with the word “Australia”. | |||||
| 4. In the event of any inconsistency between this Amendment and the Agreement, the provisions of this Amendment shall prevail. Capitalised terms are defined either in the Agreement or this Amendment. Except as expressly set out in this Amendment, the Agreement remains un-amended and in full force and effect. This Amendment shall be governed by and construed in accordance with English law. | |||||
| Note: | |||||
| This Amendment is not valid unless signed by both BT and Reuters. | |||||
| [VALUE OF THIS AMENDMENT]: | |||||
| ALL OTHER TERMS AND CONDITIONS REMAIN UNCHANGED | |||||
| SIGNED ON BEHALF OF: | SIGNED ON BEHALF OF: | ||||||
| BT | Reuters | ||||||
| Signature | /s/ Xxxx Xxxxxx | Signature | /s/ Xxxxx Xxxxxxxx | ||||
| Name | XXXX XXXXXX | Name | XXXXX XXXXXXXX | ||||
| Title | PRESIDENT, GBM | Title | GLOBAL HEAD OF THE DIVISIONAL TECHNOLOGY GROUP | ||||
| Date | 16/11/05 | Date | 6 DECEMBER 2005 | ||||
1
CONTRACT AMENDMENT FORM
This amendment confirms that the Agreement dated 9th March 2005 between British Telecommunications plc whose registered office is at 00 Xxxxxxx Xxxxxx, Xxxxxx, XX0X 0XX and Reuters Limited whose registered office is at Xxx Xxxxxxx Xxxxxxxx, Xxxxx Xxxxxxxxx, Xxxxxx Xxxxx Xxxxxx X00 0XX is hereby amended as follows:
| Contract Amendment Form | Change Reference Number: | |||
| Date of Amendment: | Customer Contract Number: | |||
| Details of Proposed Change (including commencement date) | ||||
| In consideration of the mutual promises contained in this Amendment, the parties AGREE AS FOLLOWS: | ||||
|
1. Part A (i.e. Countries requiring Service Category of Silver Standard and all Bronze Categories) of Appendix B of Schedule 4 (Migration Milestones) of the Agreement shall be amended incorporating the following additional countries into Part A: Andorra, Fiji. Liechtenstein and Macedonia. |
||||
| 2. Appendix C (i.e. Countries requiring Service Category of Silver Standard and all Bronze Categories) of Schedule 4 (Migration Milestones) of the Agreement shall be amended by (i) adding Papa New Guinea to the list of countries in Appendix C and (ii) deleting the following countries from Appendix C: Armenia, Barbados, Georgia, Madagascar and Mauritania. | ||||
| 3. In the event of any inconsistency between this Amendment and the Agreement, the provisions of this Amendment shall prevail. Capitalised terms are defined either in the Agreement or this Amendment. Except as expressly set out in this Amendment, the Agreement remains un-amended and in full force and effect. This Amendment shall be governed by and construed in accordance with English law. | ||||
| Note: | ||||
| This Amendment is not valid unless signed by both BT and Reuters. | ||||
| [VALUE OF THIS AMENDMENT]: | ||||
| ALL OTHER TERMS AND CONDITIONS REMAIN UNCHANGED | ||||
| SIGNED ON BEHALF OF: | SIGNED ON BEHALF OF: | ||||||
| BT | Reuters | ||||||
| Signature | /s/ Xxxx Xxxxxx | Signature | /s/ Xxxxx Xxxxxxxx | ||||
| Name | XXXX XXXXXX | Name | XXXXX XXXXXXXX | ||||
| Title | Title | GLOBAL HEAD OF THE DIVISIONAL TECHNOLOGY GROUP | |||||
| Date | Date | 6 December 2005 | |||||
page 1 of 1
23rd February 2006
Xxxxx Xxxxxxxx
Reuters Limited
Reuters Xxxxxxxx
Xxxxx Xxxxxxxxx
Xxxxxx Xxxxx
Xxxxxx
X00 0XX
Dear Xxxxx
Amendment to the Network Services Agreement: joint re-planning exercise – further extension
I refer to our jointly agreed further amendment of the 31st January 2005 to the joint re-planning exercise, extending the end of the Negotiation Period to 17th February 2006, and further amending the terms of the Network Services Agreement dated 9th March 2005 between Reuters Limited and British Telecommunications plc (the “Agreement”).
In view of the fact that the extended end of the Negotiation Period has elapsed, and the parties have not yet reached final agreement on the revised Migration Plan, BT proposes to further extend the End Date, Replanning Date and therefore the end of the Negotiation Period until 14th March 2006 or the date upon which agreement is reached between the parties on the revised Migration Plan, Migration Milestones and Migration Dependences, whichever occurs sooner, in order to provide the parties with a further opportunity to continue to work in good faith to agree mutually acceptable terms associated with such revised Migration Plan.
BT would propose such further extension to the Negotiation Period to be otherwise exactly in accordance with the terms of the original Re-Planning Exercise Letter.
All capitalised terms in this letter not defined herein are defined in the joint re-planning exercise letter dated 17th August 2005 (the “Re-Planning Exercise Letter”).
If you are in agreement with the above, please sign and date the attached copy of this letter to confirm Reuters agreement to the amendments to the Agreement effected by this letter.
Yours sincerely
/s/ Xxxx Xxxxxx
Xxxx Xxxxxx
For and on behalf of BT plc /s/ ____________________ 24/2/06
I hereby confirm Reuters agreement to the amendments to the Agreement effected by this letter.
Signed /s/
Xxxxx Xxxxxxxx date 24th
Feb
0000
Xxxxx
Xxxxxxxx
for and on behalf of Reuters Limited
Schedule 2
Services Description
Part 1A
The Existing Services
| 1 | Service Description | |
| 1.1 | The Existing Services shall be the services as supplied to the Reuters Group by the Radianz Group prior to the Closing Date, together with: | |
| 1.1.1 | the requirements for Existing Services in Schedule 2 Parts 1C (Service Management) and 1D (Security Management) and Clause 11.1.1 (Disaster Recovery); and | |
| 1.1.2 | the requirements referred to in Clause 27 (Inventory). | |
| The charges in respect of the Existing Services are more specifically described in Schedule 6 (Service Charges). | ||
| 1.2 | Without limitation to the generality of paragraph 1.1, the Existing Services shall include: | |
| 1.2.1 | Frame Relay; | |
| 1.2.2 | IP; | |
| 1.2.3 | X.25; | |
| 1.2.4 | transparent HDLC; | |
| 1.2.5 | ATM services; | |
| 1.2.6 | clear channel; | |
| 1.2.7 | remote dial access; | |
| 1.2.8 | ISDN (including backup); | |
| 1.2.9 | Point to point IP service; | |
| 1.2.10 | RXN (RadianzNet); | |
| 1.2.11 | Bridge multicast; | |
| 1.2.12 | FAT services; | |
| 1.2.13 | hosting services; | |
| 1.2.14 | exchange collections network; | |
| 1.2.15 | IME and Editorial Enterprise Network; | |
| 1.2.16 | support of customer site satellite receiver equipment; | |
| 1.2.17 | VLAN Switch Support on Reuters client sites; | |
| 1.2.18 | the services identified as “Price Book Services” in Part A of Appendix A to Schedule 6 (Service Charges); | |
| 1.2.19 | the services identified as “Non-Price Book Services” in Part B of Appendix A to Schedule 6 (Service Charges); and | |
| 1.2.20 | professional services in respect of the above, | |
| in each case to the extent provided by the Radianz Group to the Reuters Group prior to the Closing Date. | ||
| 2 | Quality and Scope of Existing Services | |
| Each of the Existing Services shall be provided to at least the same level of service and to the same extent (including, without limitation, geographical extent, bandwidth and product mix) as each such Existing Service was provided by the Radianz Group to the Reuters Group during the Standard Period or if the Service was first provided after the Standard Period, to the same level and extent it was provided in the period prior to Closing Date. | ||
| 3 | General | |
| If Reuters believes that a service should be an Existing Service and BT believes, having made reasonable enquiries, that such service is not an Existing Service, BT shall not be under an obligation to provide such service to Reuters unless and until Reuters has supplied evidence to BT’s reasonable satisfaction of prior provision of such service by the Radianz Group to the Reuters Group prior to the Closing Date. | ||
Schedule
2
Services Description
Part
1B
New Services
| 1 | Definitions | |||
| For the purposes of this Schedule, capitalised terms shall have the following meanings | ||||
| “Enterprise Network” has the meaning given to it in paragraph 2.1; | ||||
| “Delivery Network” has the meaning given to it in paragraph 2.1; | ||||
| 2 | Physical Networks | |||
| 2.1 | The New Services are the four areas below: | |||
| 2.1.1 | Core Network (Platinum ring). Core Network is a dedicated network that: | |||
| (i) | connects the Main Technical Centres as at Migration Date (up to a maximum of * in total); and | |||
| (ii) | supports connectivity for IDN, BDN, Dealing & Matching and DECNet core network. | |||
| 2.1.2 | Enterprise Network (IME and editorial): A network that: | |||
| (i) | connects the Main Technical Centres to all other Sites; and | |||
| (ii) | supports operations, product development and enterprise services, but is not directly involved in product delivery to Customers’ Facilities. | |||
| 2.1.3 | Delivery Network (Customer network): A network that: | |||
| (i) | connects Customer Facilities to Main Technical Centres, either directly or via collocation facilities; | |||
| (ii) | can provide Connections (a) between Facilities and (b) between Main Technical Centres. | |||
| 2.1.4 | The Non-Migrating Services are Existing Services that shall be retained after the Migration Date and shall be deemed to be New Services from that date. The Fast Access Terminal (FAT) network is one such Non-Migrating Service and will be retained as asynchronous presentation in a limited number (no more than 50) of Facilities, at Reuters’ request. Those FATs which are not retained as asynchronous will be migrated to either the Enterprise or Delivery network during the period between the Closing Date and the Migration Date. | |||
| 2.2 | The Core Network is an ATM or equivalent network which provides connectivity between the Main Technical Centres, with optional IP presentation. | |||
| 2.3 | The Enterprise Network and Delivery Network are IP networks. | |||
* Text has been redacted for confidentiality
2
| 3 | Service Categories | ||
| Each Connection provided as part of a New Service shall have a Service Category attributed to it. Nine non-exhaustive Service Categories have been defined to support the delivery of Reuters Customer Services to Customers. Against each Service Category, the following represents a typical configuration: | |||
| 3.1.2 | Platinum (Platinum Ring Only): * availability, to have the Service Levels as set out in Schedule 5 Part 2 (Service Levels & Service Credits); | ||
| 3.1.3 | Gold Service Categories: * availability achieved with * CPE and * POP and * Connections, to have the Service Levels as set out in Schedule 5 Part 2 (Service Levels & Service Credits); | ||
| 3.1.4 | Silver Service Categories: * availability achieved with * CPE and * POP and * Connections, to have the Service Levels as set out in Schedule 5 Part 2 (Service Levels & Service Credits); | ||
| 3.1.5 | Bronze+: * availability achieved with * CPE and * POP with Connection between CPE & POP and digital dial-backup, and to have the Service Levels as set out in Schedule 5 Part 2 (Service Levels & Service Credits); and * | ||
| 3.1.6 | Bronze: * availability achieved with * CPE and * POP with * Connection between CPE & POP, and to have the Service Levels as set out in Schedule 5 Part 2 (Service Levels & Service Credits). | ||
| 4 | Geographical Capability | ||
| 4.1 | BT will provide Reuters with tiered network levels of service that vary in cost, uptime and performance by geography. | |||
| 4.2 | There are six Facility groups defined as follows: | |||
| 4.2.1 | Reuters MTCs; | |||
| 4.2.2 | Sites which are not MTCs (known commonly as Reuters Business Locations); | |||
| 4.2.3 | Customer Facilities and other Facilities: | |||
| (i) | Group A - Major financial centres, full-tick IDN delivery locations; | |||
| (ii) | Group B - Other key financial centres to Customer Distribution; | |||
| (iii) | Group C - Other Reuters’ Facilities and financial centres; | |||
| (iv) | Group D - All other Facilities. | |||
| The Appendix to Schedule 5 Part 2 lists the locations covered by each of the above groups. For the avoidance of doubt, any one location may be covered by more than one such group. | ||||
| 4.3 | Service Categories shall be available to the Facilities groups in accordance with the following table: | |||
* text has been redacted for confidentiality
3
| Reuters | Reuters | Group A | Group B | Group C | Group D | |
| MTCs | Business | |||||
| Locations | ||||||
| Platinum | * | * | * | * | * | * |
| Gold Fast Converge | * | * | * | * | * | * |
| Gold Standard | * | * | * | * | * | * |
| Gold No Converge | * | * | * | * | * | * |
| Silver Fast Converge | * | * | * | * | * | * |
| Silver Standard | * | * | * | * | * | * |
| Silver No Converge | * | * | * | * | * | * |
| Bronze + | * | * | * | * | * | * |
| Bronze | * | * | * | * | * | * |
| 5 | New Service Boundary | ||
| 5.1 | Enterprise & Delivery Network Service Boundary | ||
| The Service boundary for Facilities shall be at the Reuters or Customer (as appropriate) facing Ethernet port on the final BT-provided CPE. See Diagram 1 at Appendix B. | |||
| 5.2 | Core Network Service Boundary | ||
| The Service boundary for the Core Network will be either an ATM or Ethernet interface. See Diagram 2 at Appendix B. | |||
| 5.3 | Direct Connect | ||
| The Service Boundary for the Direct Connect network is described in Diagram 3 at Appendix B. | |||
| 5.4 | Boundary for IDN DVB POP | ||
| 5.4.1 | When requested by Reuters, BT will house a Reuters-provided satellite dish and related server equipment within a BT Point of Presence (POP) set out in the list in Appendix A (or a list substantially the same as that in Appendix A) and use terrestrial services to deliver MPLS connectivity to a Facility, using (without limitation) that dish. The Parties will work together in good faith to complete the list currently set out in Appendix A by the Closing Date, and thereafter if not completed by that date. | ||
| 5.4.2 | Demarcation points in such circumstances will be the end of Reuters-supplied cables from the racks to the input port of the first item of BT-provided Equipment, unless otherwise agreed in writing. | ||
| 5.4.3 | BT shall provide environmental support for the IDN DVB POP rack and equipment and, on request from Reuters, BT shall: | ||
* text has been redacted for confidentiality
4
| (i) | power cycle Reuters’ equipment within the POP; | |||
| (ii) | connect the end of the Reuters-supplied cables to the BT communications equipment and power supplies; and | |||
| (iii) | such other services as may from time to time be agreed between the Parties. | |||
| 6 | Service Differentiation | |||
| 6.1 | The final design for Connections on the Enterprise and Delivery Networks will be agreed between the Parties as appropriate, but (subject to agreement otherwise between the Parties otherwise) the design will achieve as a minimum the following four criteria (or equivalent): | |||
| 6.1.1 | Service Category being the category in respect of the relevant Service Levels for the Service as set out in the table in paragraph 3.1.1 of Schedule 5 Part 2; | |||
| 6.1.2 | Service Class (as defined in paragraph 6.3); | |||
| 6.1.3 | IP level. Traffic would be classified based on any combination of: | |||
| (i) | Source Address and mask; | |||
| (ii) | Destination Address and mask; | |||
| (iii) | Protocol number; | |||
| (iv) | TCP/UDP source or destination port numbers; and | |||
| for the avoidance of doubt, there will be at least one IP level for each Reuters Customer Service; and | ||||
| 6.1.4 | required bandwidth allocation. | |||
| 6.2 | The design for the Platinum Network shall be agreed by the Parties acting reasonably and in good faith and shall be fixed for the term of the Agreement (unless as otherwise agreed between the Parties in writing). | |||
| 6.3 | Within the Enterprise Network and the Delivery Network, all connections of each Reuters Product Group (meaning a collection of services delivered to Customers by Reuters which share common network and security requirements such that they can be treated as a single service for analysis purposes) will be consolidated into one of a number of Service Classes (up to a maximum of 25 Service Classes). “Service Classes” means classes of services each of which have unique attributes which allow them to be differentiated from each other in terms of attributes such as priority to the extent reasonably possible. Initially, eight Service Classes will be provided (as per paragraphs 6.5 and 6.6): | |||
| a) | BDN | |||
| b) | IDN | |||
| c) | FX Transactions | |||
| d) | Equity Transactions | |||
| e) | Reuters Hosted Product Delivery | |||
| f) | MDN | |||
5
| g) | Management | |||
| h) | Reuters Hosted Inter-Data Centre Connectivity | |||
| 6.4 | For the avoidance of doubt, the above criteria permit more than one Service Class per Reuters Product Group or multiple Reuters Product Groups per Service Class. | ||
| 6.5 | Each Service Class will be assigned a guaranteed bandwidth on a per-Facility basis (for example, for Site A, web services could be assigned 64k and IDN/BDN 128k, whilst on site B web services could be assigned 128k and IDN/BDN 192k). In each case, the Customer Facility will have a total bandwidth into the network of the sum of the bandwidths guaranteed to the Service Classes for that Facility, for Site A 192k, and Site B 320k. Each Service Class will be guaranteed its guaranteed bandwidth, and will have access to bandwidth not in use by other Services Classes. | ||
| 6.6 | It must be possible and BT shall provide at Reuters’ request a Service Class which is allocated a fixed bandwidth that cannot be affected by any other Service Class or burst out of its allocated bandwidth. | ||
| 7 | Switch Installation | ||
| If a Customer requires a switch in connection with its receipt of New Services under this Agreement, Reuters shall if required order such switch and relevant support services via the price book in Schedule 6 (Service Charges). | |||
| 8 | Hosted RSS | ||
| 8.1 | If mutually agreed between the Parties (acting reasonably and in good faith) that it is beneficial to install RSS servers for the purpose of distributing IDN data in a BT PoP then Reuters will supply the necessary equipment, BT will house that equipment in such BT PoP at no additional charge, Reuters will remotely manage that equipment and BT will provide such services as set out in paragraph 5.4.2. | ||
| 9 | Generic CPE Specification | ||
| 9.1 | At each Facility BT shall provide the following minimum CPE specifications: | ||
| 9.1.1 | Main Technical Centre: A bespoke design per MTC, allocating sufficient ports as necessary to deliver the Services in accordance with the applicable Service Levels. The equipment delivered by BT shall consist of, as a minimum, routers and ATM switches, with the number of LAN switches deemed necessary by BT to interconnect the BT equipment. | ||
| 9.1.2 | All other Facilities: In all cases, an Ethernet interface on a Customer-facing BT supplied device, typically a router, but in certain configurations a LAN switch will be provided of varying speed and interface type. The CPE interface will also support an IEEE 802.1q VLAN interface. Where X.25 is being supported, the X.25 interface will be a serial port acting as an X.25 DCE. | ||
| 9.2 | The CPE will support the Internet Protocol (IP) as the Customer access protocol and the protocol into the network. The only additional protocols supported are X.25 for Contributions and DECNet between the MTCs. | ||
6
| 10 | IP Addressing | ||
| Unless otherwise agreed between the Parties, the IP Addressing for Services will continue to be provided as they were for the Existing Services. | |||
| 11 | Domain Name Services (DNS) | ||
| 11.1 | Unless otherwise agreed, the DNS for Services will continue to be provided as they were for the Existing Services. However, DNS may be migrated over time to a new DNS software version or may be replaced by a new software product, in each case as agreed with Reuters from time to time (such agreement not to be unreasonably withheld) at no additional cost to Reuters. The capacity delivered will be baselined at the existing number of DNS lookups and a growth of a maximum of 20% per annum is permitted without additional cost to Reuters. | ||
| 12 | X.25 Contributions | ||
| 12.1 | Some Customers contribute data to IDN via X.25. An IP-based option is available and Customers are being actively migrated to it by Reuters to the extent that those Customers wish to be upgraded to an IP network. If Customers do not wish to be upgraded to the IP-based option, Reuters will continue to require X.25 support for such Customers. Where appropriate to meet this requirement, BT will provide an X.25 DCE logical interface at the Customer Facility presented on an RS232 physical interface. | ||
| 12.2 | At the appropriate Main Technical Centres, BT will provide an X.25 DCE logical interface at the Customer Facility presented on a V.11 physical interface. | ||
| 13 | Convergence | ||
| 13.1 | Gold and Silver No Converge: certain Service Classes (e.g. IDN and BDN) require connectivity on Connections which do not reroute on to each other. In this configuration, traffic is sent to the Customer Facility as two identical streams of data. Each of these is routed down a different physical Connection to the Customer Facility. Under failure of one of these Connections, the IDN and BDN traffic which was transported down that Connection must not be re-routed onto the remaining Connection. Separation within the IP network is not required. | ||
| 13.2 | Gold and Silver Fast Converge: This Service Level provides a resilient Service path made up of two different physical Connections (e.g. for Matching). In the event of a failure of the Connection carrying the data stream, the traffic which was transported down that Connection must be re-routed down the other Connection * of the failure occurring. | ||
| 13.3 | Gold and Silver Standard: This Service Level provides a resilient Service path in the same manner as Gold and Silver Fast Converge, provided that, in the event of a failure of the Connection carrying the data stream, the traffic which was transported down that Connection must be re-routed down the other Connection within the applicable time period set out in Schedule 5 Part 2 (Service Levels and Service Credits – New Services). | ||
| 13.4 | Bronze Categories: The Service paths for this Service Level are made up of only one Connection, so convergence is not applicable. | ||
* text has been redacted for confidentiality
7
| 14 | Carriers | ||
| 14.1 | At Reuters’ prior written request, and where BT has not already contracted with a specific local carrier, BT shall contract with such Reuters’ requested carrier subject to payment of reasonable incremental charges. | ||
| 14.2 | BT’s obligation to meet the relevant Service Levels shall be limited to the service levels that the local carrier has contractually committed to BT to achieve. BT shall as soon as reasonably practicable notify Reuters in writing of any such impact (or anticipated impact) on the Service Levels. | ||
| 15 | Inventory | ||
| BT shall comply with the requirements referred to in Clause 27 (Inventory). | |||
8
Appendix A
DVB PoP Sites
Schedule
2 Part 1B - Appendix 1
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BTGold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | SiteAddress | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| |
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|
|
|
|
|
|
|
|
|
|
|
| Address field contents 'New Node to be installed based on Reuters requirements' indicates that node is not installed but planned based on Reuters' requirements | N/A | N/A | |||||||||||||
| BT | EMEA | Albania | * | * | * | Tirana | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Algeria | * | * | * | Algiers | * | * | * | * | * | * | * | * | Y |
| RAM | Argentina | * | * | * | Buenos Aires | * | * | * | * | * | * | * | * | * | |
| Armenia | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | APAC | Australia | * | * | * | Adelaide | * | * | * | * | 138.600078 | - 34.932434 | * | * | Y |
| BT | APAC | Australia | * | * | * | Brisbane | * | * | * | * | 153.028995 | - 27.466653 | * | * | Y |
| BT | APAC | Australia | * | * | * | Melbourne | * | * | * | * | 144.961799 | - 37.819032 | * | * | Y |
| APAC | Australia | * | * | * | Melbourne | * | * | * | * | * | * | * | * | * | |
| BT | APAC | Australia | * | * | * | Perth | * | * | * | * | 115.864387 | - 31.957238 | * | * | Y |
| BT | APAC | Australia | * | * | * | Sydney | * | * | * | * | 151.21 | - 33.8648 | * | * | Y |
| BT | APAC | Australia | * | * | * | Sydney | * | * | * | * | 151.205 | - 33.8646 | * | * | Y |
| BT | EMEA | Austria | * | * | * | Lamprechtshausen | * | * | * | * | 12.9562 | 47.9924 | * | * | Y |
| BT | EMEA | Austria | * | * | * | Wien | * | * | * | * | 16,411881 | 48,279143 | * | * | Y |
* text has been redacted for confidentiality
9
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| Azerbaijan | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | EMEA | Bahrain | * | * | * | Manama | * | * | * | * | * | * | * | * | Y |
| BT | APAC | Bangladesh | * | * | * | Dhaka | * | * | * | * | 91.8333 | 22.35 | * | * | Y |
| Belarus | * | * | * | * | * | * | * | * | * | * | * | * | |||
| BT | EMEA | Belgium | * | * | * | Antwerp | * | * | * | * | 4.39983 | 51.2271 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Antwerp | * | * | * | * | 4.41739 | 51.1993 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Brussels | * | * | * | * | 4.45446 | 50.8835 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Charleroi | * | * | * | * | 4.42911 | 50.4066 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Gent | * | * | * | * | 3.70443 | 51.0377 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Hasslet | * | * | * | * | 5.31282 | 50.9345 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Kortrijk | * | * | * | * | 3.22633 | 50.8102 | * | * | Y |
| BT | RAM | Belgium | * | * | * | Leige | * | * | * | * | 5.44951 | 50.6588 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Leuven | * | * | * | * | 4.71668 | 50.8781 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Mons | * | * | * | * | 3.93786 | 50.4509 | * | * | Y |
| BT | EMEA | Belgium | * | * | * | Namur | * | * | * | * | 4.8275 | 50.4563 | * | * | Y |
* text has been redacted for confidentiality
10
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | RAM | Bermuda | * | * | * | Xxxxxxxx | * | * | * | * | 64.6833 | 33.6667 | * | * | Y |
| Bolivia | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| Botswana | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | RAM | Brazil | * | * | * | Sao Paulo | * | * | * | * | 46.6333 | 23.55 | * | * | Y |
| BT | EMEA | Bulgaria | * | * | * | Sofia | * | * | * | * | 23.3333 | 42.7 | * | * | Y |
| Cameroon | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| Canada | * | * | * | Montreal | * | * | * | * | * | * | * | * | * | ||
| BT | RAM | Canada | * | * | * | Toronto | * | * | * | * | – 79.3838 | 43.645 | * | * | Y |
| Cape Verde | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | RAM | Chile | * | * | * | Xxxxxxxx | * | * | * | * | 70.7 | 33.45 | * | * | Y |
| China | * | * | * | Beijing | * | * | * | * | * | * | * | * | * | ||
| BT | APAC | China | * | * | * | Guangzhou | * | * | * | * | * | * | * | * | N |
| BT | APAC | China | * | * | * | Shanghai | * | * | * | * | 121.2 | 31.2 | * | * | N |
| BT | RAM | Colombia | * | * | * | Bogota | * | * | * | * | 74.0833 | 4.6 | * | * | Y |
| Costa Rica | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | EMEA | Croatia | * | * | * | Zagreb | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Cyprus | * | * | * | Nicosia | * | * | * | * | * | * | * | * | Y |
* text has been redacted for confidentiality
11
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| Czech | * | * | * | * | * | * | * | * | * | * | * | * | |||
| BT | EMEA | Republic | * | * | * | Prague | * | * | * | * | 14.4794 | 50.0584 | * | * | Y |
| Czech | * | * | * | * | * | * | * | * | * | * | * | * | |||
| BT | EMEA | Republic | * | * | * | Prague | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Denmark | * | * | * | Copenhagen | * | * | * | * | 12.2853 | 55.6752 | * | * | Y |
| BT | EMEA | Denmark | * | * | * | Glostrup_Telehouse | * | * | * | * | 12.4018 | 55.686 | * | * | Y |
| Dominican | * | * | * | * | * | * | * | * | * | * | * | * | |||
| Republic | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| Ecuador | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | EMEA | Egypt | * | * | * | Cairo | * | * | * | * | 31.3333 | 29.8667 | * | * | Y |
| El Salvador | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | EMEA | Estonia | * | * | * | Talinn | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Finland | * | * | * | Espoo | * | * | * | * | 12.394 | 41.873 | * | * | Y |
| BT | EMEA | Finland | * | * | * | Helsinki | * | * | * | * | 24.945 | 60.1962 | * | * | Y |
| BT | EMEA | France | * | * | * | Amiens | * | * | * | * | -0.051349 | 49.8989 | * | * | Y |
| BT | EMEA | France | * | * | * | Angouleme | * | * | * | * | -2.19113 | 45.6463 | * | * | Y |
| BT | EMEA | France | * | * | * | Annecy | * | * | * | * | 3.7941 | 45.8884 | * | * | Y |
| BT | EMEA | France | * | * | * | Avignon | * | * | * | * | 2.49754 | 43.942 | * | * | Y |
| BT | EMEA | France | * | * | * | Bayonne | * | * | * | * | -3.79742 | 43.4856 | * | * | Y |
| BT | EMEA | France | * | * | * | Belfort | * | * | * | * | 4.51792 | 47.6424 | * | * | Y |
| BT | EMEA | France | * | * | * | Besancon | * | * | * | * | 3.67569 | 47.2611 | * | * | Y |
| BT | EMEA | France | * | * | * | Beziers | * | * | * | * | 0.897219 | 43.3485 | * | * | Y |
| BT | EMEA | France | * | * | * | Bordeaux | * | * | * | * | -2.89581 | 44.8645 | * | * | Y |
| BT | EMEA | France | * | * | * | Bourges | * | * | * | * | 0.061594 | 47.0779 | * | * | Y |
| BT | EMEA | France | * | * | * | Brest | * | * | * | * | -6.83985 | 48.4086 | * | * | Y |
| BT | EMEA | France | * | * | * | Caen | * | * | * | * | -2.70862 | 49.1844 | * | * | Y |
| BT | EMEA | France | * | * | * | Calais | * | * | * | * | -0.468499 | 50.9523 | * | * | Y |
| BT | EMEA | France | * | * | * | Cherbourg | * | * | * | * | -3.95776 | 49.6409 | * | * | Y |
| BT | EMEA | France | * | * | * | Clermont Ferrand | * | * | * | * | 0.776155 | 45.7871 | * | * | Y |
* text has been redacted for confidentiality
12
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | France | * | * | * | Dijon | * | * | * | * | 2.69623 | 47.333 | * | * | Y |
| BT | EMEA | France | * | * | * | Grenoble | * | * | * | * | 3.37819 | 45.1842 | * | * | Y |
| BT | EMEA | France | * | * | * | La Xxxxxxxx | * | * | * | * | -3.51356 | 46.1619 | * | * | Y |
| BT | EMEA | France | * | * | * | Le Havre | * | * | * | * | -2.20479 | 49.4971 | * | * | Y |
| BT | EMEA | France | * | * | * | Le Mans | * | * | * | * | -2.1403 | 47.9816 | * | * | Y |
| BT | EMEA | France | * | * | * | Lille | * | * | * | * | 0.735055 | 50.6284 | * | * | Y |
| EMEA | France | * | * | * | Lille | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Limoges | * | * | * | * | -1.05947 | 45.8581 | * | * | Y |
| BT | EMEA | France | * | * | * | Lorient | * | * | * | * | -5.71564 | 47.75 | * | * | Y |
| EMEA | France | * | * | * | Lyon | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Lyon | * | * | * | * | 2.499 | 45.7578 | * | * | Y |
| BT | EMEA | France | * | * | * | Macon | * | * | * | * | 2.49063 | 46.3056 | * | * | Y |
| BT | EMEA | France | * | * | * | Marseille | * | * | * | * | 3.06539 | 43.2821 | * | * | Y |
| EMEA | France | * | * | * | Marseille | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Xxxx | * | * | * | * | 3.85753 | 49.1044 | * | * | Y |
| BT | EMEA | France | * | * | * | Montelimar | * | * | * | * | 2.40954 | 44.5545 | * | * | Y |
| BT | EMEA | France | * | * | * | Montpellier | * | * | * | * | 1.53739 | 43.6099 | * | * | Y |
| BT | EMEA | France | * | * | * | Mulhouse | * | * | * | * | 4.98867 | 47.7533 | * | * | Y |
| BT | EMEA | France | * | * | * | Xxxxx | * | * | * | * | 3.83766 | 48.6877 | * | * | Y |
| BT | EMEA | France | * | * | * | Nantes | * | * | * | * | -3.89912 | 47.2367 | * | * | Y |
| EMEA | France | * | * | * | Nantes | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Xxxxxx | * | * | * | * | 0.823062 | 46.9852 | * | * | Y |
| Nice (Sofia | |||||||||||||||
| EMEA | France | * | * | * | Antipolis) | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Nice | * | * | * | * | 4.91372 | 43.7018 | * | * | Y |
| BT | EMEA | France | * | * | * | Orleans | * | * | * | * | -0.424367 | 47.8733 | * | * | Y |
| BT | EMEA | France | * | * | * | Paris | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | France | * | * | * | Paris | * | * | * | * | 0.010277 | 48.859 | * | * | Y |
| BT | EMEA | France | * | * | * | Paris - Le Capitole | * | * | * | * | -0.121641 | 48.8866 | * | * | Y |
| EMEA | France | * | * | * | Paris | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Paris - Massy | * | * | * | * | -0.066622 | 48.7263 | * | * | Y |
| BT | EMEA | France | * | * | * | Perpignan | * | * | * | * | 0.568023 | 42.6986 | * | * | Y |
| BT | EMEA | France | * | * | * | Poitiers | * | * | * | * | -1.96574 | 46.5851 | * | * | Y |
* text has been redacted for confidentiality
13
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | France | * | * | * | Puteaux | * | * | * | * | -0.097864 | 48.8823 | * | * | Y |
| BT | EMEA | France | * | * | * | Reims | * | * | * | * | 1.71876 | 49.2531 | * | * | Y |
| BT | EMEA | France | * | * | * | Rennes | * | * | * | * | -4.02442 | 48.1144 | * | * | Y |
| BT | EMEA | France | * | * | * | Rouen | * | * | * | * | -1.24555 | 49.4412 | * | * | Y |
| BT | EMEA | France | * | * | * | St Etienne | * | * | * | * | 2.03072 | 45.4255 | * | * | Y |
| EMEA | France | * | * | * | Strasbourg | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Strasbourg | * | * | * | * | 5.42056 | 48.5709 | * | * | Y |
| BT | EMEA | France | * | * | * | Toulon | * | * | * | * | 3.59734 | 43.1362 | * | * | Y |
| EMEA | France | * | * | * | Toulouse | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | France | * | * | * | Toulouse | * | * | * | * | -0.903634 | 43.6005 | * | * | Y |
| BT | EMEA | France | * | * | * | Tours | * | * | * | * | -1.64135 | 47.3944 | * | * | Y |
| BT | EMEA | France | * | * | * | Troyes | * | * | * | * | 1.73897 | 48.2927 | * | * | Y |
| BT | EMEA | France | * | * | * | Valenciennes | * | * | * | * | 1.17735 | 50.3622 | * | * | Y |
| BT | EMEA | France | * | * | * | Venissieux | * | * | * | * | * | * | * | * | Y |
| BT | Georgia | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | |
| BT | EMEA | Germany | * | * | * | Aachen | * | * | * | * | 6.127614975 | 50.7803497 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Aalen | * | * | * | * | 10.08848476 | 48.8313408 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Amberg | * | * | * | * | 11.86995316 | 49.426609 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Aschaffenburg | * | * | * | * | 9.094611168 | 49.9715157 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Augsburg | * | * | * | * | 10.85476971 | 48.3821106 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Augsburg | * | * | * | * | 10.88108253 | 48.4008408 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Bamberg | * | * | * | * | 10.89942932 | 49.9013977 | * | * | Y |
* text has been redacted for confidentiality
14
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Bayreuth | * | * | * | * | 11.54888916 | 49.955555 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Bayreuth | * | * | * | * | 11.61037254 | 49.9592438 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Berlin | * | * | * | * | 13.37530041 | 52.4341011 | * | * | N |
| BT | EMEA | Germany | * | * | * | Bielefeld | * | * | * | * | 8.613760948 | 51.999588 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Bonn | * | * | * | * | 7.139821053 | 50.7395897 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Braunschweig | * | * | * | * | 10.55194092 | 52.3103409 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Bremen | * | * | * | * | 8.805006981 | 53.0823212 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Bremerhaven | * | * | * | * | 8.580849648 | 53.5435982 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Burgkirchen | * | * | * | * | 12.74674129 | 48.1501236 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Cham | * | * | * | * | 12.67434406 | 49.1996155 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Chemnitz | * | * | * | * | 12.92253685 | 50.8259964 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Coburg | * | * | * | * | 10.9583807 | 50.2814293 | * | * | Y |
* text has been redacted for confidentiality
15
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Cottbus | * | * | * | * | 14.33894062 | 51.7535324 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Darmstadt | * | * | * | * | 8.645330429 | 49.8702011 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Deggendorf | * | * | * | * | 12.98153973 | 48.8486824 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Dingolfing | * | * | * | * | 12.46504021 | 48.6410332 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Dresden | * | * | * | * | 13.73597622 | 51.0390587 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Duisburg | * | * | * | * | 6.77230978 | 51.3740005 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Erfurt | * | * | * | * | 11.04059315 | 51.0167618 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Erlangen | * | * | * | * | 10.97722054 | 49.564949 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Finsing | * | * | * | * | 11.81439972 | 48.2228012 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Flensburg | * | * | * | * | 9.424678802 | 54.80793 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Frankfurt | * | * | * | * | 8.66034317 | 50.1923676 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Freiburg | * | * | * | * | 7.804729939 | 47.9860001 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Gera | * | * | * | * | 12.0449419 | 50.9176826 | * | * | Y |
* text has been redacted for confidentiality
16
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Göttingen | * | * | * | * | 9.900332451 | 51.5415878 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Gottmadingen | * | * | * | * | 8.765665054 | 47.7308426 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Großenlupnitz | * | * | * | * | 10.38574219 | 51.0028992 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Großmehring | * | * | * | * | 11.50483799 | 48.7623978 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Hallbergmoos | * | * | * | * | 11.7398777 | 48.3276367 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Hamburg | * | * | * | * | 10.04954243 | 53.5523682 | * | * | N |
| BT | EMEA | Germany | * | * | * | Hof | * | * | * | * | 11.95863533 | 50.3196869 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Ilmenau | * | * | * | * | 10.94256592 | 50.6918907 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Ingolstadt | * | * | * | * | 11.47239971 | 48.7434998 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Itzehoe | * | * | * | * | 9.520070076 | 53.9356003 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Jena | * | * | * | * | 11.58603001 | 50.8981056 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Kaiserslautern | * | * | * | * | 7.67102623 | 49.4350471 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Karlsfeld | * | * | * | * | 11.45797825 | 48.2145004 | * | * | Y |
* text has been redacted for confidentiality
17
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Kassel | * | * | * | * | 9.539243698 | 51.3027077 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Kempten | * | * | * | * | 10.31659985 | 47.7269669 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Kiel | * | * | * | * | 10.18229961 | 54.3189011 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Koblenz | * | * | * | * | 7.596250057 | 50.3888016 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Krefeld | * | * | * | * | 6.591986179 | 51.3273849 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Landshut | * | * | * | * | 12.14243507 | 48.5401611 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Landshut | * | * | * | * | 12.14243507 | 48.5401611 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Langen | * | * | * | * | 8.995989799 | 49.9431992 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Lübeck | * | * | * | * | 10.62012959 | 53.8661499 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Magdeburg | * | * | * | * | 11.61616516 | 52.1181679 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Mainz | * | * | * | * | 8.26101017 | 49.9760017 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Meitingen | * | * | * | * | 10.86616325 | 48.5481033 | * | * | Y |
| BT | EMEA | Germany | * | * | * | München | * | * | * | * | 11.58047295 | 48.1898842 | * | * | Y |
* text has been redacted for confidentiality
18
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | München | * | * | * | * | 11.55291843 | 48.1488152 | * | * | Y |
| BT | EMEA | Germany | * | * | * | München | * | * | * | * | 11.58110237 | 48.1100922 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Münster | * | * | * | * | 7.591800213 | 51.9726982 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Neufahrn I.Nb | * | * | * | * | 12.17908192 | 48.736805 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Oerlenbach | * | * | * | * | 10.11782932 | 50.1642685 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Offenbach | * | * | * | * | 8.745298386 | 50.11343 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Oldenburg | * | * | * | * | 8.214410782 | 53.1408501 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Osnabrück | * | * | * | * | 8.045710564 | 52.2750015 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Paderborn | * | * | * | * | 8.748806 | 51.717083 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Passau | * | * | * | * | 13.41187763 | 48.5811691 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Regensburg | * | * | * | * | 12.12993908 | 49.0302353 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Regensburg | * | * | * | * | 12.15134144 | 49.0141678 | * | * | Y |
* text has been redacted for confidentiality
19
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Regensburg | * | * | * | * | 12.08154297 | 49.0191383 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Reutlingen | * | * | * | * | 9.230033875 | 48.5122185 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Rosenheim | * | * | * | * | 12.08962822 | 47.8397942 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Rosenheim | * | * | * | * | 12.15595818 | 47.8389702 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Roßtal | * | * | * | * | 10.84446812 | 49.3782501 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Rostock | * | * | * | * | 12.08137703 | 54.1308212 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Saarbrücken | * | * | * | * | 7.006380081 | 49.233799 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Scheßlitz | * | * | * | * | 11.10778522 | 49.9816017 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Schirmitz | * | * | * | * | 12.16910553 | 49.6476097 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Schwandorf | * | * | * | * | 12.08373165 | 49.2990837 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Schweinfurt | * | * | * | * | 10.23760033 | 50.0325127 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Schweinfurt | * | * | * | * | 10.19846725 | 50.0303955 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Schwerin | * | * | * | * | 11.37215519 | 53.6095543 | * | * | Y |
* text has been redacted for confidentiality
20
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Starnberg | * | * | * | * | 11.34927464 | 48.0070076 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Straubing | * | * | * | * | 12.61867714 | 48.880497 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Stuttgart | * | * | * | * | 9.170769691 | 48.7081985 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Sulzfeld | * | * | * | * | 10.39048004 | 50.282299 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Teltow | * | * | * | * | 13.24462795 | 52.3996124 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Traunstein | * | * | * | * | 12.62080383 | 47.883091 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Trier | * | * | * | * | 6.596335888 | 49.719696 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Ulm | * | * | * | * | 9.965618134 | 48.3940773 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Weimar | * | * | * | * | 11.32313061 | 50.9839668 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Weißenburg I. Bay. | * | * | * | * | 10.96520424 | 49.035347 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Wolfsburg | * | * | * | * | 10.79184055 | 52.4290733 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Wuppertal | * | * | * | * | 7.185152054 | 51.2647514 | * | * | Y |
* text has been redacted for confidentiality
21
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Germany | * | * | * | Würzburg | * | * | * | * | 9.897795677 | 49.8049698 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Würzburg | * | * | * | * | 9.92857933 | 49.8028564 | * | * | Y |
| BT | EMEA | Germany | * | * | * | Zwickau | * | * | * | * | 12.47622204 | 50.7282257 | * | * | Y |
| Ghana | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | EMEA | Greece | * | * | * | Athens | * | * | * | * | 23.7167 | 37.9667 | * | * | Y |
| BT | RAM | Guatemala | * | * | * | Guatemala City | * | * | * | * | 90.5167 | 14.6167 | * | * | Y |
| Guernsey | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| Hondouras | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | APAC | Hong Kong | * | * | * | Hong Kong | * | * | * | * | 114.177465 | 22.307184 | * | * | Y |
| BT | APAC | Hong Kong | * | * | * | Hong Kong | * | * | * | * | 114.2228 | 22.3125 | * | * | Y |
| BT | EMEA | Hungary | * | * | * | Budapest | * | * | * | * | 19.0495 | 47.4599 | * | * | Y |
| BT | EMEA | Hungary | * | * | * | Budapest | * | * | * | * | 19,0785 | 47,5627 | * | * | Y |
| BT | EMEA | Iceland | * | * | * | Reykjavik | * | * | * | * | * | * | * | * | * |
| BT | APAC | India | * | * | * | Bangalore | * | * | * | * | 77.6167 | 12.95 | * | * | Y |
| BT | APAC | India | * | * | * | Bangalore | * | * | * | * | 77.6167 | 12.95 | * | * | Y |
| BT | APAC | India | * | * | * | Mumbai (Bombay) | * | * | * | * | 72.8167 | 18.9 | * | * | Y |
| BT | APAC | India | * | * | * | Mumbai (Bombay) | * | * | * | * | 72.8167 | 18.9 | * | * | Y |
* text has been redacted for confidentiality
22
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | APAC | India | * | * | * | New Delhi | * | * | * | * | 77.2 | 28.5833 | * | * | Y |
| BT | APAC | Indonesia | * | * | * | Jakarta | * | * | * | * | * | * | Y | ||
| BT | EMEA | Ireland | * | * | * | Athlone | * | * | * | * | 53.4266 | -7.93494 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Xxxx | * | * | * | * | 53.2046 | -6.10015 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Cork | * | * | * | * | 51.9007 | -8.46204 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Dublin | * | * | * | * | 53.3578 | -6.23381 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Dundalk | * | * | * | * | 54.001 | -6.41158 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Dundrum | * | * | * | * | 53.302413 | -6.243459 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Ennis | * | * | * | * | 52.8387 | -8.97466 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Galway | * | * | * | * | 53.290232 | -9.006754 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Kilkenny | * | * | * | * | 52.6539 | -7.24253 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Limerick | * | * | * | * | 52.6735 | -8.5503 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Mullingar | * | * | * | * | 53.5198 | -7.34626 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Portlaoise | * | * | * | * | 53.0366 | -7.3003 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Sligo | * | * | * | * | 54.2719 | -8.48122 | * | * | Y |
* text has been redacted for confidentiality
23
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Ireland | * | * | * | Tralee | * | * | * | * | 52.2707 | -9.69869 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Waterford | * | * | * | * | 52.2595 | -7.103 | * | * | Y |
| BT | EMEA | Ireland | * | * | * | Wexford | * | * | * | * | 52.3428 | -6.46348 | * | * | Y |
| BT | EMEA | Isle of man | * | * | * | Xxxxxxx | * | * | * | * | * | * | |||
| BT | EMEA | Israel | * | * | * | Tel Aviv | * | * | * | * | 34.7833 | 32.1 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Bari | * | * | * | * | 16.88777778 | 41.1086111 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Bergamo | * | * | * | * | 9.67277778 | 45.6786111 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Bologna | * | * | * | * | 11.36416667 | 44.5086111 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Bolzano | * | * | * | * | 11.34222222 | 46.4813889 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Como | * | * | * | * | 9.085 | 45.7994444 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Firenze | * | * | * | * | 11.20388889 | 43.7705556 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Genova | * | * | * | * | 8.83 | 44.4263889 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Milan | * | * | * | * | 9.2557 | 45.4222 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Modena | * | * | * | * | 10.89861111 | 44.6577778 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Napoli | * | * | * | * | 14.27555556 | 40.8505556 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Padova | * | * | * | * | 11.90166667 | 45.4097222 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Parma | * | * | * | * | 10.33666667 | 44.805 | * | * | Y |
* text has been redacted for confidentiality
24
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Italy | * | * | * | Pescara | * | * | * | * | 14.20305556 | 42.4697222 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Piacenza | * | * | * | * | 9.71888889 | 45.0458333 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Rome | * | * | * | * | 12.394 | 41.873 | * | * | N |
| BT | EMEA | Italy | * | * | * | Torino | * | * | * | * | 7.6975 | 45.1022222 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Trento | * | * | * | * | 11.11472222 | 46.0572222 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Trieste | * | * | * | * | 13.77944444 | 45.6838889 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Venezia | * | * | * | * | 12.2175 | 45.4613889 | * | * | Y |
| BT | EMEA | Italy | * | * | * | Verona | * | * | * | * | 10.96805556 | 45.4052778 | * | * | Y |
| BT | APAC | Japan | * | * | * | Osaka | * | * | * | * | 134.5667 | 34.0667 | * | * | Y |
| BT | APAC | Japan | * | * | * | Tokyo | * | * | * | * | 135.5 | 34.667 | * | * | Y |
| BT | APAC | Japan | * | * | * | Tokyo | * | * | * | * | 139.7667 | 35.6833 | * | * | Y |
| Jersey | * | * | * | St Helier | * | * | * | * | * | * | |||||
| BT | EMEA | Jordan | * | * | * | Amman | * | * | * | * | 35.95 | 31.95 | * | * | Y |
| BT | EMEA | Kazakstan | * | * | * | Almaty | * | * | * | * | * | * | Y | ||
| BT | EMEA | Kazakstan | * | * | * | Astana | * | * | * | * | * | * | Y | ||
| BT | EMEA | Kenya | * | * | * | Nairobi | * | * | * | * | 36.8 | 1.2667 | * | * | Y |
| Korea, | |||||||||||||||
| BT | APAC | Republic Of | * | * | * | Seoul | * | * | * | * | 126.9667 | 37.5667 | * | * | Y |
| Kyrgyzstan | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | |||||
| BT | EMEA | Kuwait | * | * | * | Kuwait City | * | * | * | * | * | * | Y | ||
* text has been redacted for confidentiality
25
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Latvia | * | * | * | Riga | * | * | * | * | * | * | Y | ||
| BT | EMEA | Lebanon | * | * | * | Beirut | * | * | * | * | 35.4667 | 33.9 | * | * | Y |
| BT | EMEA | Lithuania | * | * | * | Vilnius | * | * | * | * | * | * | Y | ||
| BT | EMEA | Luxembourg | * | * | * | Luxembourg | * | * | * | * | 6,116 | 49,5823 | * | * | Y |
| BT | EMEA | Luxembourg | * | * | * | Luxembourg | * | * | * | * | 6.1297 | 49.6095 | * | * | Y |
| BT | Macau | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | Madagascar | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | Malawi | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | APAC | Malaysia | * | * | * | Kuala Lumpur | * | * | * | * | 101.7 | 3.1167 | * | * | Y |
| Mauritius | * | * | * | Port Louis | * | * | * | * | * | * | |||||
| BT | EMEA | Malta | * | * | * | Mdina | * | * | * | * | * | * | Y | ||
| BT | RAM | Mexico | * | * | * | Mexico City | * | * | * | * | 99.2 | 19.4 | * | * | N |
| BT | RAM | Mexico | * | * | * | Monterrey | * | * | * | * | 99.2 | 19.4 | * | * | N |
| Moldova | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | |||||
| Monaco | * | * | * | * | * | * | * | * | * | * | |||||
| BT | EMEA | Morroco | * | * | * | Casablanca | * | * | * | * | 7.65 | 33.5833 | * | * | Y |
| Mozambique | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | |||||
* text has been redacted for confidentiality
26
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| Namibia | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | |||||
| BT | EMEA | Netherlands | * | * | * | Alkmaar | * | * | * | * | 4.73464 | 52.6358 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amersfoort | * | * | * | * | 5.34933 | 52.162 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.8951 | 52.3834 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.86272 | 52.3964 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.82726 | 52.3902 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.87405 | 52.3415 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.95329 | 52.3551 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.9443 | 52.3104 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Amsterdam | * | * | * | * | 4.829221 | 52.344563 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Apeldoorn | * | * | * | * | 5.95347 | 52.2077 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Arnhem | * | * | * | * | 5.85765 | 51.9832 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Beverwijk | * | * | * | * | 4.65644 | 52.4804 | * | * | Y |
* text has been redacted for confidentiality
27
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Netherlands | * | * | * | Breda | * | * | * | * | 4.80306 | 51.5992 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Breda | * | * | * | * | 4.80892 | 51.6007 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Den Bosch | * | * | * | * | 5.29649 | 51.71 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Den Xxxx | * | * | * | * | 4.30905 | 52.0601 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Den Xxxx | * | * | * | * | 4.32382 | 52.0823 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Den Xxxx | * | * | * | * | 4.28132 | 52.1112 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Deventer | * | * | * | * | 6.16137 | 52.2576 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Dordrecht | * | * | * | * | 4.67366 | 51.807 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Eindhoven | * | * | * | * | 5.47799 | 51.445 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Eindhoven | * | * | * | * | 5.49367 | 51.4441 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Enschede | * | * | * | * | 6.86644 | 52.2219 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Gouda | * | * | * | * | 4.68414 | 52.0191 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Groningen | * | * | * | * | 6.55093 | 53.2106 | * | * | Y |
* text has been redacted for confidentiality
28
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Netherlands | * | * | * | Haarlem | * | * | * | * | 4.62496 | 52.3876 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Heerlen | * | * | * | * | 5.97512 | 50.8901 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Helmond | * | * | * | * | 5.65704 | 51.4784 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Hilversum | * | * | * | * | 5.18615 | 52.2204 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Hoofddorp | * | * | * | * | 4.68948 | 52.2919 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Hoogeveen | * | * | * | * | 6.47353 | 52.7413 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Leeuwarden | * | * | * | * | 5.7734 | 53.1938 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Leiden | * | * | * | * | 4.4874 | 52.1733 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Maastricht | * | * | * | * | 5.70329 | 50.8544 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Meppel | * | * | * | * | 6.2001 | 52.6959 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Nieuwegein | * | * | * | * | 5.10425 | 52.0196 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Nijmegen | * | * | * | * | 5.86484 | 51.8295 | * | * | Y |
* text has been redacted for confidentiality
29
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Netherlands | * | * | * | Rijswijk | * | * | * | * | 4.33415 | 52.0371 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Roermond | * | * | * | * | 5.9992 | 51.213 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Roosendaal | * | * | * | * | 4.45949 | 51.5402 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Rotterdam | * | * | * | * | 4.4538 | 51.9227 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Rotterdam | * | * | * | * | 4.43755 | 51.9258 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Rotterdam | * | * | * | * | 4.53261 | 51.9169 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Tilburg | * | * | * | * | 5.11405 | 51.5659 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Utrecht | * | * | * | * | 5.09904 | 52.1009 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Venlo | * | * | * | * | 6.15564 | 51.3739 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Zaandam | * | * | * | * | 4.81189 | 52.4395 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Zutphen | * | * | * | * | 6.20829 | 52.1548 | * | * | Y |
| BT | EMEA | Netherlands | * | * | * | Zwolle | * | * | * | * | 6.1199 | 52.4935 | * | * | Y |
| Netherlands | |||||||||||||||
| XX | Xxxxxxx | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
* text has been redacted for confidentiality
30
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| New | |||||||||||||||
| BT | APAC | Zealand | * | * | * | Auckland | * | * | * | * | 174.7667 | 36.85 | * | * | Y |
| New | |||||||||||||||
| BT | APAC | Zealand | * | * | * | Christchurch | * | * | * | * | 172.6167 | 43.5333 | * | * | Y |
| BT | Nicaragua | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | Nigeria | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | EMEA | Norway | * | * | * | Oslo | * | * | * | * | 10.741753 | 59.909873 | * | * | Y |
| BT | EMEA | Norway | * | * | * | Oslo | * | * | * | * | 10.7333 | 59.9333 | * | * | Y |
| BT | EMEA | Oman | * | * | * | Muscat | * | * | * | * | * | * | Y | ||
| BT | APAC | Pakistan | * | * | * | Karachi | * | * | * | * | 66.9833 | 24.8 | * | * | Y |
| BT | Panama | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | RAM | Peru | * | * | * | Lima | * | * | * | * | 77.05 | 12.0833 | * | * | Y |
| BT | APAC | Philippines | * | * | * | Manila | * | * | * | * | 120.9833 | 14.5833 | * | * | Y |
| BT | EMEA | Poland | * | * | * | Warszawa | * | * | * | * | 21.0993 | 52.233 | * | * | Y |
| BT | EMEA | Poland | * | * | * | Warszawa | * | * | * | * | * | * | |||
| BT | EMEA | Portugal | * | * | * | Lisbon | * | * | * | * | -9.146652 | 38.741108 | * | * | Y |
| BT | Puerto Rico | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | ||||
| BT | EMEA | Qatar | * | * | * | Doha | * | * | * | * | * | * | Y | ||
| BT | EMEA | Romania | * | * | * | Bucharest | * | * | * | * | * | * | |||
| Russian | Moscow or St | ||||||||||||||
| BT | EMEA | Federation | * | * | * | Petersburg | * | * | * | * | * | * | |||
* text has been redacted for confidentiality
31
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| Russian | |||||||||||||||
| BT | EMEA | Federation | * | * | * | Moscow | * | * | * | * | 37.6667 | 55.7667 | * | * | N |
| BT | EMEA | Saudi Arabia | * | * | * | Riyadh | * | * | * | * | 46.7 | 24.65 | * | * | Y |
| BT | EMEA | Serbia | * | * | * | Belgrade | * | * | * | * | * | * | Y | ||
| BT | APAC | Singapore | * | * | * | Singapore | * | * | * | * | 103.8934 | 1.3383 | * | * | Y |
| BT | APAC | Singapore | * | * | * | Singapore | * | * | * | * | 103.8333 | 1.3 | * | * | Y |
| BT | EMEA | Slovakia | * | * | * | Bratislava | * | * | * | * | * | * | Y | ||
| BT | EMEA | Slovakia | * | * | * | Bratislava | * | * | * | * | 17.0997 | 48.1249 | * | * | Y |
| BT | EMEA | South Africa | * | * | * | Johannesburg | * | * | * | * | 28.05 | 26.1833 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Almería | * | * | * | * | -2.45207 | 36.845 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Badajoz | * | * | * | * | 6.98081593 | 38.889192 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Barcelona | * | * | * | * | 2.14555 | 41.3895 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Barcelona | * | * | * | * | 2.1927 | 41.4279 | * | * | Y |
| BT | APAC | Spain | * | * | * | Bilbao | * | * | * | * | -2.9434 | 43.2586 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Cádiz | * | * | * | * | 6.28841573 | 36.5275961 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Cuenca | * | * | * | * | -2.11242 | 40.0484 | * | * | Y |
| BT | EMEA | Spain | * | * | * | La Coruña | * | * | * | * | -8.43439 | 43.3176 | * | * | Y |
* text has been redacted for confidentiality
32
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Spain | * | * | * | Madrid | * | * | * | * | -3.68547 | 40.4056 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Madrid | * | * | * | * | -3.64243 | 40.4992 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Madrid/Bravo | * | * | * | * | -3.69558 | 40.458 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Pontevedra (Vigo) | * | * | * | * | -8.71528 | 42.2268 | * | * | Y |
| BT | EMEA | Spain | * | * | * | Tres Cantos | * | * | * | * | -3.715324 | 40.59814 | * | * | Y |
| BT | APAC | Sri Lanka | * | * | * | Colombo | * | * | * | * | 79.8667 | 6.9 | * | * | Y |
| * | * | Swaziland | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * |
| BT | EMEA | Sweden | * | * | * | Goteborg | * | * | * | * | 12.0288 | 57.72 | * | * | Y |
| BT | EMEA | Sweden | * | * | * | Malmo | * | * | * | * | 13.0305 | 55.5799 | * | * | Y |
| BT | EMEA | Sweden | * | * | * | Stockholm | * | * | * | * | 17.9555 | 59.3625 | * | * | Y |
| BT | EMEA | Sweden | * | * | * | Stockholm | * | * | * | * | * | * | * | * | * |
| BT | EMEA | Switzerland | * | * | * | Aarau | * | * | * | * | 8.0621 | 47.3947 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Arth-Goldau | * | * | * | * | 8,55002 | 47,0505 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Baden | * | * | * | * | 8.3063 | 47.478 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Basel | * | * | * | * | 7.5836 | 47.5462 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Basel | * | * | * | * | 7,64779 | 47,5376 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Bellinzona | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Bern | * | * | * | * | 7.456 | 46.9662 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Bern | * | * | * | * | 7,41896 | 46,9527 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Bern | * | * | * | * | 7.3881 | 46.934 | * | * | Y |
* text has been redacted for confidentiality
33
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Switzerland | * | * | * | Bern | * | * | * | * | 7.4377 | 46.9496 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Biel | * | * | * | * | 7.24 | 47.1326 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Brig | * | * | * | * | 7.9912 | 46.3189 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Buchs | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Chiasso | * | * | * | * | 9.0319 | 45.8323 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Chur | * | * | * | * | 9.5271 | 46.8525 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Fribourg | * | * | * | * | 7,15037 | 46,8023 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Geneva | * | * | * | * | 6.1279 | 46.1947 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Geneva | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Geneva | * | * | * | * | * | * | * | * | N |
| BT | EMEA | Switzerland | * | * | * | Geneva | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Goeschenen | * | * | * | * | 0 | 46,667097 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Horgen | * | * | * | * | 8.5886 | 47.2617 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Lausanne | * | * | * | * | 6.6319 | 46.5171 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Lausanne | * | * | * | * | 6,6135 | 46,5259 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Locarno | * | * | * | * | 0 | 46,173645 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Lugano | * | * | * | * | 0 | 46,007239 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Luzern | * | * | * | * | 8.312 | 47.0404 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Martigny | * | * | * | * | 7.0784 | 46.1053 | * | * | Y |
* text has been redacted for confidentiality
34
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Switzerland | * | * | * | Meyrin | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Muenchenstein | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Neuchatel | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Oerlikon | * | * | * | * | * | * | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Oerlikon | * | * | * | * | 0 | 47,412863 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Olten | * | * | * | * | 7,9126 | 47,3598 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Ruemlang | * | * | * | * | 8.5406 | 47.4497 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Sargans | * | * | * | * | 0 | 47,04614 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Schaffhausen | * | * | * | * | 8.6348 | 47.6938 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Sion | * | * | * | * | 7.3482 | 46.225 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Solothurn | * | * | * | * | 7.5324 | 47.206 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | St. Gallen | * | * | * | * | 0 | 47,424369 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | St. Margrethen | * | * | * | * | 9.6433 | 47.4529 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Thun | * | * | * | * | 7.6239 | 46,759074 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Vevey | * | * | * | * | 6.8411 | 46.4636 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Wil | * | * | * | * | 8.5081 | 47.6031 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Winterthur | * | * | * | * | 8.7285 | 47.5054 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Zug | * | * | * | * | 8.5176 | 47.1782 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Zurich | * | * | * | * | 8.5316 | 47.3645 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Zurich | * | * | * | * | 8.5347 | 47.3765 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Zurich | * | * | * | * | 8,48113 | 47,3946 | * | * | Y |
| BT | EMEA | Switzerland | * | * | * | Zurich | * | * | * | * | 8.5577 | 47.4173 | * | * | Y |
* text has been redacted for confidentiality
35
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| BT | EMEA | Switzerland | * | * | * | Zurich | * | * | * | * | 8,60922 | 47,4485 | * | * | Y |
| Taiwan, | |||||||||||||||
| Province Of | |||||||||||||||
| BT | APAC | China | * | * | * | Taipei | * | * | * | * | 121.5167 | 25.0333 | * | * | N |
| Taiwan, | |||||||||||||||
| Province Of | |||||||||||||||
| BT | APAC | China | * | * | * | Taipei | * | * | * | * | * | * | * | * | * |
| BT | * | Tanzania | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * |
| BT | APAC | Thailand | * | * | * | Bangkok | * | * | * | * | 100.5 | 13.7333 | * | * | Y |
| * | * | Togo | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * |
| BT | EMEA | Tunisia | * | * | * | Tunis | * | * | * | * | 10.2 | 36.7833 | * | * | Y |
| BT | EMEA | Turkey | * | * | * | Istanbul | * | * | * | * | * | * | * | * | * |
| BT | EMEA | Turkey | * | * | * | Istanbul or Ankara | * | * | * | * | * | * | * | * | * |
| BT | * | Uganda | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * |
| BT | EMEA | Ukraine | * | * | * | Kiev | * | * | * | * | * | * | * | * | Y |
| United Arab | |||||||||||||||
| * | * | Emirates | * | * | * | * | * | * | * | * | * | * | * | * | * |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Belfast | * | * | * | * | -5.99234 | 54.5666 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Bedford | * | * | * | * | -0.496212 | 52.1086 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Birmingham | * | * | * | * | -1.88581 | 52.4836 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Bristol | * | * | * | * | -2.57749 | 51.5423 | * | * | N |
* text has been redacted for confidentiality
36
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Cosham | * | * | * | * | -1.06741 | 50.8425 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Edinburgh | * | * | * | * | -3.30035 | 55.9314 | * | * | N |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Eltham | * | * | * | * | 0.054631 | 51.4516 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Leeds | * | * | * | * | -1.551409 | 53.764247 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | London | * | * | * | * | -0.004461 | 51.5106 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | London | * | * | * | * | -0.131993 | 51.5595 | * | * | N |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | London | * | * | * | * | -0.167752 | 51.5198 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Manchester | * | * | * | * | -2.3045 | 53.475 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Newbury | * | * | * | * | -1.31239 | 51.3996 | * | * | N |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Nottingham | * | * | * | * | -1.15712 | 52.9374 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Renfrew | * | * | * | * | -4.37078 | 55.8737 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Salford | * | * | * | * | -2.24574 | 53.48429 | * | * | Y |
| United | |||||||||||||||
| BT | EMEA | Kingdom | * | * | * | Swindon | * | * | * | * | -1.7735 | 51.5488 | * | * | N |
* text has been redacted for confidentiality
37
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ABILENE | * | * | * | * | 32.4671 | -99.719 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ADDISON | * | * | * | * | 32.9359 | -96.7898 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | AKRON | * | * | * | * | 41.0823 | -81.5173 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ALBANY | * | * | * | * | 42.6501 | -73.7547 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ALBANY | * | * | * | * | 31.5736 | -84.1637 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ALBUQUERQUE | * | * | * | * | 35.0762 | -106.6505 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ALEXANDRIA | * | * | * | * | 31.2927 | -92.4612 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Allenville | * | * | * | * | 45.8812 | -84.7319 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ALPHARETTA | * | * | * | * | 34.1221 | -84.2974 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ALTOONA | * | * | * | * | 40.5015 | -78.3872 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | AMARILLO | * | * | * | * | 35.2281 | -101.8088 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | AMBRIDGE | * | * | * | * | 40.5969 | -80.2173 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXX | * | * | * | * | 42.0277 | -93.6367 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ANAHEIM | * | * | * | * | 33.8336 | -117.908 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | APPLETON | * | * | * | * | 44.2756 | -88.3931 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ARAB | * | * | * | * | 34.3222 | -86.4971 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ARCHBOLD | * | * | * | * | 41.5337 | -84.2985 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ARLINGTON | * | * | * | * | 38.8602 | -77.0955 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXX | * | * | * | * | 39.0817 | -76.5651 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ASHEVILLE | * | * | * | * | 35.5812 | -82.6078 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ASHLAND | * | * | * | * | 38.4588 | -82.6596 | * | * | Y |
* text has been redacted for confidentiality
38
| * | Reuters | Reuters | Highest | Sat | |||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ATHENS | * | * | * | * | 34.0042 | -83.4951 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ATLANTA | * | * | * | * | 33.7531 | -84.3899 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ATLANTA | * | * | * | * | 33.8733 | -84.4612 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | AUGUSTA | * | * | * | * | 33.4608 | -81.9722 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | AUSTIN | * | * | * | * | 30.2337 | -97.7196 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Austin | * | * | * | * | 30.271 | -97.7413 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BAKERSFIELD | * | * | * | * | 35.3831 | -119.0074 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BALTIMORE | * | * | * | * | 39.2946 | -76.623 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BANGOR | * | * | * | * | 44.8161 | -68.7792 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BARTLESVILLE | * | * | * | * | 36.7471 | -95.9807 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BATON ROUGE | * | * | * | * | 30.4477 | -91.1681 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BEAUMONT | * | * | * | * | 30.0731 | -94.1042 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BEAVERTON | * | * | * | * | 45.4746 | -122.8037 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BECKLEY | * | * | * | * | 37.7858 | -81.1906 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BELLEFONTAINE | * | * | * | * | 40.36 | -83.7551 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXX HARBOR | * | * | * | * | 42.1118 | -86.4057 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BENTONVILLE | * | * | * | * | 36.323 | -94.1813 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BENTONVILLE | * | * | * | * | 36.323 | -94.1813 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BEREA | * | * | * | * | 38.3494 | -77.4766 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BILLINGS | * | * | * | * | 45.7723 | -108.4826 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BINGHAMTON | * | * | * | * | 42.1083 | -75.8672 | * | * | Y |
* text has been redacted for confidentiality
39
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BIRMINGHAM | * | * | * | * | 33.509 | -86.8011 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BIRMINGHAM | * | * | * | * | 33.5127 | -86.8182 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Birmingham | * | * | * | * | 33.4712 | -86.8055 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BIRMINGHAM | * | * | * | * | 42.5447 | -83.2141 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BISMARCK | * | * | * | * | 46.8179 | -100.7797 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BLACKSBURG | * | * | * | * | 37.2317 | -80.4158 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BLAIRS | * | * | * | * | 36.7069 | -79.3783 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BLOOMINGTON | * | * | * | * | 39.2198 | -86.4583 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BLOOMINGTON | * | * | * | * | 44.837 | -93.2778 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BLOOMINGTON | * | * | * | * | 40.4776 | -88.9812 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BLUEFIELD | * | * | * | * | 37.2621 | -81.2216 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BOCA RATON | * | * | * | * | 26.347 | -80.0825 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BOHEMIA | * | * | * | * | 40.7696 | -73.1119 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BOISE | * | * | * | * | 43.614 | -116.2155 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BOSTON | * | * | * | * | 42.3467 | -71.0448 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Boston/Cambridge | * | * | * | * | 42.3639 | -71.0853 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BOWLING GREEN | * | * | * | * | 36.933 | -86.449 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BOZEMAN | * | * | * | * | 45.6752 | -111.067 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Brainerd | * | * | * | * | 46.3512 | -94.1639 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BRATTLEBORO | * | * | * | * | 42.8444 | -72.6871 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BRENTWOOD | * | * | * | * | 35.9996 | -86.7912 | * | * | Y |
* text has been redacted for confidentiality
40
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BRIDGEPORT | * | * | * | * | 41.1768 | -73.2001 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BRISTOL | * | * | * | * | 36.5679 | -82.1826 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BROOK PARK | * | * | * | * | 41.3967 | -81.8345 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BROWNSVILLE | * | * | * | * | 25.9274 | -97.5133 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BROWNWOOD | * | * | * | * | 31.7099 | -98.9776 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXX | * | * | * | * | 30.6811 | -96.3776 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BUFFALO | * | * | * | * | 42.8827 | -78.8619 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Buffalo | * | * | * | * | 42.8876 | -78.8772 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | BUFFALO | * | * | * | * | 42.8199 | -78.8192 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXX | * | * | * | * | 40.858 | -79.9025 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CAMBRIDGE | * | * | * | * | 42.3703 | -71.0816 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CAMDEN | * | * | * | * | 39.9172 | -75.1084 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CANTON | * | * | * | * | 40.772 | -81.4129 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CAPE GIRARDEAU | * | * | * | * | 37.2524 | -89.6599 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXX | * | * | * | * | 43.9498 | -103.0154 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CARBONDALE | * | * | * | * | 37.7262 | -89.2234 | * | * | Y |
| United | CARLISLE | ||||||||||||||
| BT | RAM | States | * | * | * | SPRINGS | * | * | * | * | 40.2049 | -77.1977 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CARMEL | * | * | * | * | 39.9706 | -86.1324 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CASPER | * | * | * | * | 42.8452 | -106.3399 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CEDAR KNOLLS | * | * | * | * | 40.8231 | -74.4534 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CEDAR RAPIDS | * | * | * | * | 41.9482 | -91.6875 | * | * | Y |
| BT | RAM | United | * | * | * | CELINA | * | * | * | * | 40.5469 | -84.5799 | * | * | Y |
* text has been redacted for confidentiality
41
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHAFFEY | * | * | * | * | 46.4847 | -92.1867 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHAMPAIGN | * | * | * | * | 40.1125 | -88.2467 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHARLESTON | * | * | * | * | 38.3516 | -81.6319 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHARLESTON | * | * | * | * | 32.7974 | -79.9484 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHARLOTTE | * | * | * | * | 35.1536 | -80.9274 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHARLOTTE | * | * | * | * | 35.2279 | -80.8452 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Charlotte | * | * | * | * | 35.1332 | -80.8595 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Charlotte Amalie | * | * | * | * | 18.3497 | -64.9338 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHARLOTTESVILLE | * | * | * | * | 38.0567 | -78.4959 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHATSWORTH | * | * | * | * | 34.755 | -84.7905 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHATTANOOGA | * | * | * | * | 35.0448 | -85.3081 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHERRYVILLE | * | * | * | * | 40.5192 | -74.8508 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHESHIRE | * | * | * | * | 41.5068 | -72.9079 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHEYENNE | * | * | * | * | 41.1414 | -104.7917 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHICAGO | * | * | * | * | 41.8826 | -87.6363 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Chicago | * | * | * | * | 41.8673 | -87.6255 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHICAGO | * | * | * | * | 41.8826 | -87.6363 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Chicago | * | * | * | * | 41.8732 | -87.65736 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Chicago | * | * | * | * | 41.7399 | -87.653 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CHICO | * | * | * | * | 39.7584 | -121.8518 | * | * | Y |
| BT | RAM | United | * | * | * | Cincinnati | * | * | * | * | 39.1053 | -84.5017 | * | * | Y |
* text has been redacted for confidentiality
42
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CINCINNATI | * | * | * | * | 39.1053 | -84.5017 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CLARKSBURG | * | * | * | * | 39.2834 | -80.5607 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CLARKSTON | * | * | * | * | 46.3985 | -117.0667 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CLEARWATER | * | * | * | * | 27.978 | -82.781 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CLEARWATER | * | * | * | * | 27.978 | -82.781 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Cleveland | * | * | * | * | 41.5142 | -81.6415 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CLEVELAND | * | * | * | * | 41.4947 | -81.6757 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COCOA | * | * | * | * | 28.3645 | -80.7476 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COEUR D’ALENE | * | * | * | * | 47.6844 | -116.7793 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COLLINSVILLE | * | * | * | * | 38.6851 | -89.9833 | * | * | Y |
| United | COLORADO | ||||||||||||||
| BT | RAM | States | * | * | * | SPRINGS | * | * | * | * | 38.8299 | -104.8198 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COLUMBIA | * | * | * | * | 33.9962 | -81.0307 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COLUMBIA | * | * | * | * | 38.9307 | -92.2859 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COLUMBUS | * | * | * | * | 39.9643 | -83.0029 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Columbus | * | * | * | * | 32.4726 | -84.979 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COLUMBUS | * | * | * | * | 39.9643 | -83.0029 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COLUMBUS | * | * | * | * | 39.2003 | -85.9324 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CONYERS | * | * | * | * | 33.6405 | -83.964 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | COOKEVILLE | * | * | * | * | 36.1684 | -85.4971 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXX VALLEY | * | * | * | * | 43.7015 | -91.0092 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CORALVILLE | * | * | * | * | 41.6833 | -91.5794 | * | * | Y |
* text has been redacted for confidentiality
43
United United United United United United United United United United United United United United United United United United United United
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CORPUS CHRISTI | * | * | * | * | 27.7956 | -97.4023 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CORVALLIS | * | * | * | * | 44.6013 | -123.2729 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXXXXX | * | * | * | * | 37.7835 | -79.9893 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CRESTVIEW | * | * | * | * | 30.7621 | -86.5617 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CREVE COEUR | * | * | * | * | 38.6642 | -90.4559 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CULPEPER | * | * | * | * | 38.4732 | -78.0164 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | CUMBERLAND | * | * | * | * | 39.6392 | -78.7956 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DALLAS | * | * | * | * | 32.7802 | -96.80115 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DALLAS | * | * | * | * | 32.8004 | -96.7886 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXX | * | * | * | * | 34.7693 | -84.97 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DANBURY | * | * | * | * | 41.3884 | -73.4576 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DANVILLE | * | * | * | * | 37.6414 | -84.783 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXXXXX | * | * | * | * | 41.5386 | -90.5557 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DAYTON | * | * | * | * | 39.7568 | -84.1863 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DAYTONA BEACH | * | * | * | * | 29.2001 | -81.0442 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DE XXXX | * | * | * | * | 41.9282 | -88.749 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DECATUR | * | * | * | * | 34.5896 | -86.9826 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DECATUR | * | * | * | * | 39.8785 | -88.9567 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DENVER | * | * | * | * | 39.75 | -104.9952 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Denver | * | * | * | * | 39.7313 | -104.9813 | * | * | Y |
| BT | RAM | United | * | * | * | DES MOINES | * | * | * | * | 41.586 | -93.6185 | * | * | Y |
* text has been redacted for confidentiality
44
United United United United United United United United United United United United United United United United United United United United
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DETROIT | * | * | * | * | 42.3318 | -83.0504 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Detroit/Southfield | * | * | * | * | 42.4613 | -83.2275 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Dodge City | * | * | * | * | 37.7589 | -100.0191 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DOVER | * | * | * | * | 43.191 | -70.8925 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DOVER | * | * | * | * | 39.1511 | -75.5314 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DUBUQUE | * | * | * | * | 42.5053 | -90.6988 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DULUTH | * | * | * | * | 46.7724 | -92.1244 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DUNNIGAN | * | * | * | * | 38.8884 | -121.9896 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DUNWOODY | * | * | * | * | 33.9404 | -84.318 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DURHAM | * | * | * | * | 36.0351 | -78.8687 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Durham | * | * | * | * | 35.9752 | -78.8387 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | DURHAM | * | * | * | * | 36.0351 | -78.8687 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | EAST POINT | * | * | * | * | 33.6642 | -84.3925 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | EAU CLAIRE | * | * | * | * | 44.7984 | -91.4824 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | EDINBURG | * | * | * | * | 38.816 | -78.572 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | EL PASO | * | * | * | * | 31.759 | -106.486 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ELIZABETHTOWN | * | * | * | * | 37.7055 | -85.8623 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ELKHART | * | * | * | * | 41.6744 | -85.9578 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ELKO | * | * | * | * | 40.8003 | -115.7069 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ENGLEWOOD | * | * | * | * | 39.6131 | -104.8841 | * | * | Y |
| BT | RAM | United | * | * | * | EOLA | * | * | * | * | 41.7636 | -88.1454 | * | * | Y |
* text has been redacted for confidentiality
45
United United United United United United United United United United United United United United United United United United United United United
| Reuters | Reuters | Highest | Sat | ||||||||||||
| required Gold | deployment | BT Gold | MPLS | 3rd Party | attainable | Dish | |||||||||
| Provider | Region | Country | Country | phase | BT Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ERIE | * | * | * | * | 42.1071 | -79.9564 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | EUGENE | * | * | * | * | 44.081 | -123.0704 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | EVANSVILLE | * | * | * | * | 37.9748 | -87.5736 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Evendale | * | * | * | * | 39.2662 | -84.4029 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | XXXXXXX | * | * | * | * | 47.9452 | -122.2271 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FAIRACRES | * | * | * | * | 32.314 | -107.0368 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FAIRHAVEN | * | * | * | * | 41.6383 | -70.8899 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FAIRVIEW | * | * | * | * | 39.8491 | -95.7042 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FARGO | * | * | * | * | 46.8937 | -96.7989 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FARMINGTON | * | * | * | * | 35.4498 | -86.7973 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FAYETTEVILLE | * | * | * | * | 35.0658 | -78.8669 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FAYETTEVILLE | * | * | * | * | 36.066 | -94.1558 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FINDLAY | * | * | * | * | 41.0409 | -83.6446 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FINKSBURG | * | * | * | * | 39.5023 | -76.9073 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Fishers Island | * | * | * | * | 41.2723 | -71.9808 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FLAGSTAFF | * | * | * | * | 35.2272 | -111.571 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FLINT | * | * | * | * | 43.0147 | -83.69 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FLORENCE | * | * | * | * | 34.1814 | -79.7804 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FLORISSANT | * | * | * | * | 38.8047 | -90.3435 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FOLSOM | * | * | * | * | 38.6835 | -121.1583 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FORT DODGE | * | * | * | * | 42.507 | -94.1803 | * | * | Y |
* text has been redacted for confidentiality
46
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | FORT | ||||||||||||||
| BT | RAM | States | * | * | * | LAUDERDALE | * | * | * | * | 26.1483 | -80.2271 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FORT MYERS | * | * | * | * | 26.5104 | -81.8317 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FORT SMITH | * | * | * | * | 35.3693 | -94.4144 | * | * | Y |
| United | FORT WALTON | ||||||||||||||
| BT | RAM | States | * | * | * | BEACH | * | * | * | * | 30.4122 | -86.616 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FORT WAYNE | * | * | * | * | 41.0718 | -85.1525 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Fort Worth | * | * | * | * | 32.7589 | -97.3235 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FORT WORTH | * | * | * | * | 32.7589 | -97.3235 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FRAMINGHAM | * | * | * | * | 42.2706 | -71.4218 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FRANKFORT | * | * | * | * | 38.2008 | -84.947 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FREDERICK | * | * | * | * | 39.412 | -77.4091 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FREEHOLD | * | * | * | * | 40.2452 | -74.2768 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FRENCHTOWN | * | * | * | * | 41.6412 | -80.1484 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FRESNO | * | * | * | * | 36.7493 | -119.7891 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | FRONTENAC | * | * | * | * | 37.4131 | -94.6994 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GAINESVILLE | * | * | * | * | 29.6492 | -82.3089 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GARDEN CITY | * | * | * | * | 40.7258 | -73.642 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GARDENA | * | * | * | * | 33.8894 | -118.2939 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GHENT | * | * | * | * | 44.5143 | -95.8927 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GLASGOW | * | * | * | * | 36.9766 | -85.9088 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GLENCOE | * | * | * | * | 36.2265 | -96.9289 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GLENVIEW | * | * | * | * | 42.0757 | -87.8192 | * | * | Y |
| BT | RAM | United | * | * | * | GLOUCESTER | * | * | * | * | 37.4367 | -76.5462 | * | * | Y |
* text has been redacted for confidentiality
47
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GRAND FORKS | * | * | * | * | 47.9117 | -97.0549 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GRAND ISLAND | * | * | * | * | 40.9259 | -98.3795 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GRAND JUNCTION | * | * | * | * | 39.0805 | -108.5426 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GRAND RAPIDS | * | * | * | * | 42.9651 | -85.6586 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GRAYLING | * | * | * | * | 44.6571 | -84.7281 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREAT FALLS | * | * | * | * | 47.476 | -111.2609 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREEN BAY | * | * | * | * | 44.5324 | -88.0581 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREENSBORO | * | * | * | * | 36.0704 | -79.7715 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREENSBORO | * | * | * | * | 36.0295 | -79.8707 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREENSBURG | * | * | * | * | 40.295 | -79.5416 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREENVILLE | * | * | * | * | 35.5326 | -77.3926 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREENVILLE | * | * | * | * | 34.7309 | -82.3747 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GREENWOOD | * | * | * | * | 33.5172 | -90.1759 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GULFPORT | * | * | * | * | 30.3854 | -89.0867 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | GUYMON | * | * | * | * | 36.6857 | -101.4811 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HAGERSTOWN | * | * | * | * | 39.6414 | -77.7177 | * | * | Y |
| United | HAMILTON | ||||||||||||||
| BT | RAM | States | * | * | * | SQUARE | * | * | * | * | 40.2249 | -74.66 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HAMPTON | * | * | * | * | 37.0335 | -76.3156 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HANNIBAL | * | * | * | * | 39.7066 | -91.3802 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HANOVER | * | * | * | * | 39.7879 | -76.9674 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HARLINGEN | * | * | * | * | 26.1934 | -97.6861 | * | * | Y |
* text has been redacted for confidentiality
48
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HARRISBURG | * | * | * | * | 40.2627 | -76.8822 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HARRISON | * | * | * | * | 36.2382 | -93.1143 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HARRISONBURG | * | * | * | * | 38.4421 | -78.8729 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HARTFORD | * | * | * | * | 41.7383 | -72.679 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HARTFORD | * | * | * | * | 41.7676 | -72.6757 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HATTIESBURG | * | * | * | * | 31.3128 | -89.3432 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HAVRE DE GRACE | * | * | * | * | 39.5799 | -76.1513 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HELENA | * | * | * | * | 46.627 | -112.0093 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HICKORY | * | * | * | * | 35.7454 | -81.3286 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HIGHPOINT | * | * | * | * | 35.9688 | -80.0005 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HILLSBORO | * | * | * | * | 38.263 | -90.567 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HOBBS | * | * | * | * | 32.7259 | -103.1401 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HOLLAND | * | * | * | * | 42.7875 | -86.109 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HOLLISTER | * | * | * | * | 36.6298 | -93.2079 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Honolulu | * | * | * | * | 21.2783 | -157.8209 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HORNLAKE | * | * | * | * | 34.9501 | -90.0395 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HOUSTON | * | * | * | * | 29.9292 | -95.3961 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HOUSTON | * | * | * | * | 29.7499 | -95.34255 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HOUSTON | * | * | * | * | 29.7612 | -95.3629 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Houston | * | * | * | * | 29.7486 | -95.4677 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HUNTINGTON | * | * | * | * | 40.8669 | -73.4099 | * | * | Y |
* text has been redacted for confidentiality
49
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HUNTINGTON | * | * | * | * | 38.4039 | -82.4348 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HUNTSVILLE | * | * | * | * | 34.7278 | -86.5676 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | HUTCHINSON | * | * | * | * | 38.0548 | -97.9148 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | IDAHO FALLS | * | * | * | * | 43.4969 | -112.1144 | * | * | Y |
| United | INDEPENDENT | ||||||||||||||
| BT | RAM | States | * | * | * | HILL | * | * | * | * | 36.6206 | -81.1449 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | INDIANAPOLIS | * | * | * | * | 39.7469 | -86.1615 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Indianapolis | * | * | * | * | 39.7434 | -86.1619 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Irvine (Tustin) | * | * | * | * | 33.6806 | -117.8316 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | IRVING | * | * | * | * | 32.8 | -96.9489 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSON | * | * | * | * | 35.6104 | -88.8187 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSON | * | * | * | * | 32.2962 | -90.1856 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSON | * | * | * | * | 42.2453 | -84.3835 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSONVILLE | * | * | * | * | 30.2928 | -81.631 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSONVILLE | * | * | * | * | 34.7664 | -77.4339 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Jacksonville | * | * | * | * | 30.3282 | -81.6523 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSONVILLE | * | * | * | * | 30.205 | -81.544 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JACKSONVILLE | * | * | * | * | 39.7308 | -90.2393 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JANESVILLE | * | * | * | * | 42.688 | -89.0522 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JASPER | * | * | * | * | 38.3957 | -86.933 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JEFFERSON CITY | * | * | * | * | 38.5601 | -92.1724 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JEROME | * | * | * | * | 42.7097 | -114.4611 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JOHNSON CITY | * | * | * | * | 36.3335 | -82.3622 | * | * | Y |
* text has been redacted for confidentiality
50
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JOHNSTOWN | * | * | * | * | 40.3253 | -78.9122 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JONESBORO | * | * | * | * | 35.8275 | -90.6975 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | JOPLIN | * | * | * | * | 37.0824 | -94.5019 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KALAMAZOO | * | * | * | * | 42.3003 | -85.6078 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KANSAS CITY | * | * | * | * | 39.1038 | -94.5727 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KEARNEY | * | * | * | * | 40.7024 | -99.086 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KENNEWICK | * | * | * | * | 46.2039 | -119.1623 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KILLEEN | * | * | * | * | 31.1171 | -97.7245 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KINSTON | * | * | * | * | 35.2723 | -77.5991 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KNOXVILLE | * | * | * | * | 35.9953 | -83.9156 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | KNOXVILLE | * | * | * | * | 35.9953 | -83.9156 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LA CROSSE | * | * | * | * | 43.7974 | -91.2217 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAFAYETTE | * | * | * | * | 40.4174 | -86.8893 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAFAYETTE | * | * | * | * | 30.2817 | -92.0193 | * | * | Y |
| United | LAKE BUENA | ||||||||||||||
| BT | RAM | States | * | * | * | VISTA | * | * | * | * | 28.371 | -81.5594 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAKE CHARLES | * | * | * | * | 30.2269 | -93.1961 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LANARK | * | * | * | * | 40.5493 | -75.4263 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LANCASTER | * | * | * | * | 40.0298 | -76.2648 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LANSING | * | * | * | * | 42.7314 | -84.5519 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAREDO | * | * | * | * | 27.5118 | -99.4901 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Las Vegas | * | * | * | * | 36.2144 | -115.1369 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAS VEGAS | * | * | * | * | 36.1727 | -115.1254 | * | * | Y |
* text has been redacted for confidentiality
51
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAURINBURG | * | * | * | * | 34.7658 | -79.4694 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAWRENCE | * | * | * | * | 42.7081 | -71.1635 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAWRENCE | * | * | * | * | 38.9644 | -95.254 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LAWTON | * | * | * | * | 34.6086 | -98.395 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Lebanon | * | * | * | * | 43.6431 | -72.253 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LEESBURG | * | * | * | * | 39.0847 | -77.6068 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LEESBURG | * | * | * | * | 28.8068 | -81.8838 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LEXINGTON | * | * | * | * | 37.78 | -79.4454 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LEXINGTON | * | * | * | * | 38.0983 | -84.4934 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LEXINGTON | * | * | * | * | 41.1242 | -85.8971 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LIGHTFOOT | * | * | * | * | 37.3256 | -76.7395 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LIMA | * | * | * | * | 40.7609 | -84.0706 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LINCOLN | * | * | * | * | 40.7892 | -96.7144 | * | * | Y |
| United | LINCOLNVILLE | ||||||||||||||
| BT | RAM | States | * | * | * | BEACH | * | * | * | * | 44.312 | -69.0906 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LITTLE ROCK | * | * | * | * | 34.6347 | -92.2269 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LONG BEACH | * | * | * | * | 33.8231 | -118.104 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Long Island | * | * | * | * | 40.7258 | -73.642 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LONGMONT | * | * | * | * | 40.1652 | -105.1365 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LONGVIEW | * | * | * | * | 32.5229 | -94.7341 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LORAIN | * | * | * | * | 41.4335 | -82.1393 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Los Angeles | * | * | * | * | 34.0535 | -118.2637 | * | * | Y |
* text has been redacted for confidentiality
52
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Los Angeles | * | * | * | * | 33.9599 | -118.3949 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LOS ANGELES | * | * | * | * | 34.0521 | -118.254 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LOUISVILLE | * | * | * | * | 38.2482 | -85.7639 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Louisville | * | * | * | * | 38.2525 | -85.7516 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LUBBOCK | * | * | * | * | 33.5862 | -101.8471 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LUDLOW | * | * | * | * | 42.1728 | -72.4708 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LUFKIN | * | * | * | * | 31.3296 | -94.722 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LUND | * | * | * | * | 37.711 | -113.0858 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | LYNCHBURG | * | * | * | * | 37.4069 | -79.1284 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Macomb | * | * | * | * | 40.4592 | -90.6756 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MACON | * | * | * | * | 32.8352 | -83.6335 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MADISON | * | * | * | * | 43.0793 | -89.3767 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MADISONVILLE | * | * | * | * | 37.333 | -87.4973 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MANCHESTER | * | * | * | * | 42.991 | -71.4663 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MANHATTAN | * | * | * | * | 39.1958 | -96.5972 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MANSFIELD | * | * | * | * | 40.759 | -82.5124 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MARTINSBURG | * | * | * | * | 39.4619 | -77.9661 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MASON CITY | * | * | * | * | 43.149 | -93.1999 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MATTOON | * | * | * | * | 39.4822 | -88.3728 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MAYER | * | * | * | * | 34.3162 | -112.1226 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MEDFORD | * | * | * | * | 44.1735 | -93.247 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MEDFORD | * | * | * | * | 42.3156 | -122.8825 | * | * | Y |
* text has been redacted for confidentiality
53
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MEDINA | * | * | * | * | 41.1384 | -81.8612 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MELBOURNE | * | * | * | * | 28.0747 | -80.6298 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MEMPHIS | * | * | * | * | 35.0494 | -89.924 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Memphis | * | * | * | * | 35.1516 | -90.0355 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MERIDIAN | * | * | * | * | 32.3722 | -88.6989 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MESA | * | * | * | * | 33.4303 | -111.8435 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MEXICO | * | * | * | * | 39.1691 | -91.8835 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Miami | * | * | * | * | 38.45411 | -94.85364 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Miami | * | * | * | * | 25.7744 | -80.208 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MIAMI | * | * | * | * | 25.7857 | -80.2036 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MIDDLETOWN | * | * | * | * | 39.4855 | -84.3824 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MIDLAND | * | * | * | * | 43.6341 | -84.2029 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MIDLAND | * | * | * | * | 31.9888 | -102.083 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Milwaukee | * | * | * | * | 43.0181 | -87.9252 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MILWAUKEE | * | * | * | * | 43.0388 | -87.9335 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Minneapolis | * | * | * | * | 44.9858 | -93.2717 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MINNEAPOLIS | * | * | * | * | 44.9753 | -93.2582 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MINOT | * | * | * | * | 48.2327 | -101.2949 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MISSION VIEJO | * | * | * | * | 33.6167 | -117.6422 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MISSOULA | * | * | * | * | 46.8576 | -114.0418 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MOBERLY | * | * | * | * | 39.4193 | -92.4389 | * | * | Y |
* text has been redacted for confidentiality
54
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MOBILE | * | * | * | * | 30.69 | -88.0469 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MODESTO | * | * | * | * | 37.6439 | -120.9699 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MONROE | * | * | * | * | 32.5213 | -92.1036 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MONROE CITY | * | * | * | * | 38.581 | -87.3537 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MONROVIA | * | * | * | * | 39.3499 | -77.2504 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MONTGOMERY | * | * | * | * | 32.4079 | -86.33 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MORGANTOWN | * | * | * | * | 39.637 | -79.9528 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MUNCIE | * | * | * | * | 40.1734 | -85.3818 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MUSCATINE | * | * | * | * | 41.4251 | -91.0577 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | MYRTLE BEACH | * | * | * | * | 33.7022 | -78.9128 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NASHVILLE | * | * | * | * | 36.1104 | -86.7788 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Nashville | * | * | * | * | 36.1643 | -86.7771 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW BERN | * | * | * | * | 35.0961 | -77.0268 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW BRUNSWICK | * | * | * | * | 40.5103 | -74.4469 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW HAVEN | * | * | * | * | 41.307 | -72.9248 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW LONDON | * | * | * | * | 41.3503 | -72.1067 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | New Orleans | * | * | * | * | 29.985 | -90.1662 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW ORLEANS | * | * | * | * | 29.9577 | -90.0768 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW YORK | * | * | * | * | 40.6075 | -74.17125 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | New York (111 8th) | * | * | * | * | 40.7426 | -74.0005 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW YORK (54) | * | * | * | * | 40.7651 | -73.9865 | * | * | Y |
* text has been redacted for confidentiality
55
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEW YORK (BW) | * | * | * | * | 40.7135 | -74.0076 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEWARK | * | * | * | * | 40.7333 | -74.1732 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NEWPORT NEWS | * | * | * | * | 37.1271 | -76.5216 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NORCROSS | * | * | * | * | 33.937 | -84.2004 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Norfolk | * | * | * | * | 36.8027 | -76.2699 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NORFOLK | * | * | * | * | 36.8531 | -76.2904 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NORFOLK | * | * | * | * | 42.0332 | -97.4236 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NORTH PLATTE | * | * | * | * | 41.1352 | -100.7739 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | NORTON | * | * | * | * | 36.9373 | -82.6237 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OAKBROOK | * | * | * | * | 41.8329 | -87.945 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Oakland | * | * | * | * | 37.836 | -122.2757 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OAKLAND | * | * | * | * | 37.8106 | -122.2687 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OAKTON | * | * | * | * | 38.8911 | -77.3229 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OCALA | * | * | * | * | 29.1692 | -82.0919 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OCEANSIDE | * | * | * | * | 33.2043 | -117.3526 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OGDEN | * | * | * | * | 41.2769 | -111.9874 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OIL CITY | * | * | * | * | 41.4309 | -79.7027 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OJUS | * | * | * | * | 25.9556 | -80.1804 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OKLAHOMA CITY | * | * | * | * | 35.3415 | -97.5401 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Oklahoma City | * | * | * | * | 35.4713 | -97.518 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OLATHE | * | * | * | * | 38.8661 | -94.7734 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OLNEY | * | * | * | * | 38.7317 | -88.0806 | * | * | Y |
* text has been redacted for confidentiality
56
| Reuters | Reuters | 3rd | Highest |
Sat | |||||||||||
| required Gold | deployme | BT | Site | BT Gold | MPLS | Party | attainable | Dish | |||||||
| Provider | Region | Country | Country | nt phase | Status | City | Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OLYMPIA | * | * | * | * | 47.0112 | -122.8723 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OMAHA | * | * | * | * | 41.1784 | -95.9549 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OMAHA | * | * | * | * | 41.2608 | -95.9343 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Omaha | * | * | * | * | 41.2028 | -96.1215 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OPELIKA | * | * | * | * | 32.6398 | -85.3824 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ORLANDO | * | * | * | * | 28.6182 | -81.4418 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Orlando | * | * | * | * | 28.5412 | -81.3741 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ORLANDO | * | * | * | * | 28.4991 | -81.5299 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OWENSBORO | * | * | * | * | 37.7583 | -87.0921 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | OXNARD | * | * | * | * | 34.2151 | -119.1759 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PADUCAH | * | * | * | * | 37.0308 | -88.5897 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PAINTSVILLE | * | * | * | * | 37.8117 | -82.8015 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PALM SPRINGS | * | * | * | * | 33.8431 | -116.5412 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PANAMA CITY | * | * | * | * | 30.1606 | -85.6513 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PARKERSBURG | * | * | * | * | 39.2658 | -81.5363 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Parsons | * | * | * | * | 37.3392 | -95.2691 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PENSACOLA | * | * | * | * | 30.4211 | -87.2202 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PEORIA | * | * | * | * | 40.682 | -89.603 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PERKINS | * | * | * | * | 45.9973 | -87.0901 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PFLUGERVILLE | * | * | * | * | 30.4438 | -97.6287 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Philadelphia | * | * | * | * | 39.9513 | -75.1585 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PHILADELPHIA | * | * | * | * | 39.9627 | -75.14873 | * | * | Y |
* text has been redacted for confidentiality
57
| Reuters | Reuters | 3rd | Highest | Sat | |||||||||||
| required Gold | deployme | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | nt phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PHILADELPHIA | * | * | * | * | 39.9384 | -75.1831 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PHOENIX | * | * | * | * | 33.44 | -112.0259 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Phoenix | * | * | * | * | 33.4496 | -112.0776 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PIEDMONT | * | * | * | * | 35.6392 | -97.7456 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PINCKARD | * | * | * | * | 31.3965 | -85.5032 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PINE BLUFF | * | * | * | * | 34.1996 | -91.9303 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Pittsburgh | * | * | * | * | 40.4251 | -79.9775 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PITTSBURGH | * | * | * | * | 40.4452 | -79.9786 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PLATTSBURGH | * | * | * | * | 44.6975 | -73.4666 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PLEASANTON | * | * | * | * | 37.685 | -121.8948 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PLEASANTVILLE | * | * | * | * | 39.4012 | -74.557 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PLYMOUTH | * | * | * | * | 42.3708 | -83.5195 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PLYMOUTH | * | * | * | * | 45.0044 | -93.4282 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | POCATELLO | * | * | * | * | 42.8848 | -112.4258 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | POLK CITY | * | * | * | * | 28.1954 | -81.832 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PORTAGE | * | * | * | * | 41.5782 | -87.1822 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PORTLAND | * | * | * | * | 45.5293 | -122.6807 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PORTLAND | * | * | * | * | 43.622 | -70.2897 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Portland | * | * | * | * | 45.5204 | -122.6855 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | POUGHKEEPSIE | * | * | * | * | 41.7016 | -73.9149 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PRESQUE ISLE | * | * | * | * | 46.6798 | -68.0098 | * | * | Y |
* text has been redacted for confidentiality
58
| Reuters | Reuters | 3rd | Highest | Sat | |||||||||||
| required Gold | deployme | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | nt phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Princeton | * | * | * | * | 40.3922 | -74.5444 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PROVIDENCE | * | * | * | * | 41.8206 | -71.4129 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PROVO | * | * | * | * | 40.2203 | -111.6931 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PUEBLO | * | * | * | * | 38.2853 | -104.5796 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | PULLMAN | * | * | * | * | 46.7638 | -117.1911 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | RALEIGH | * | * | * | * | 35.8667 | -78.5355 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Raleigh | * | * | * | * | 35.7735 | -78.633 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | READING | * | * | * | * | 40.3334 | -75.9716 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | REDDING | * | * | * | * | 40.5622 | -122.4224 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | REDWOOD CITY | * | * | * | * | 37.491 | -122.2046 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | REGO PARK | * | * | * | * | 40.7257 | -73.862 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | RENO | * | * | * | * | 39.526 | -119.8127 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | RICHMOND | * | * | * | * | 37.6221 | -77.4409 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | RICHMOND | * | * | * | * | 37.5383 | -77.4391 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Richmond | * | * | * | * | 37.4999 | -77.474 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | RICHMOND | * | * | * | * | 39.8331 | -84.8929 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROANOKE | * | * | * | * | 37.2306 | -79.9372 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCHELLE PARK | * | * | * | * | 40.9051 | -74.0908 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Rochester | * | * | * | * | 43.1548 | -77.6268 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCHESTER | * | * | * | * | 43.1476 | -77.6435 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCHESTER | * | * | * | * | 44.0514 | -92.4964 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCK HILL | * | * | * | * | 34.9278 | -81.022 | * | * | Y |
* text has been redacted for confidentiality
59
| Reuters | Reuters | 3rd | Highest | Sat | |||||||||||
| required Gold | deployme | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | nt phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCKFORD | * | * | * | * | 42.2982 | -89.1279 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCKY MOUNT | * | * | * | * | 37.0025 | -79.8937 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROCKY MOUNT | * | * | * | * | 35.9364 | -77.7719 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROGERS | * | * | * | * | 36.3238 | -94.0244 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROLLA | * | * | * | * | 37.9488 | -91.7632 | * | * | Y |
| United | ROLLING | ||||||||||||||
| BT | RAM | States | * | * | * | MEADOWS | * | * | * | * | 42.0787 | -88.0285 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROME | * | * | * | * | 34.2432 | -85.1104 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROSWELL | * | * | * | * | 33.3908 | -104.5222 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ROWLESBURG | * | * | * | * | 39.2247 | -79.6617 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Sacramento | * | * | * | * | 38.5921 | -121.5241 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SACRAMENTO | * | * | * | * | 38.582 | -121.4896 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAGINAW | * | * | * | * | 43.4318 | -83.9335 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SALEM | * | * | * | * | 44.9903 | -122.9529 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SALINA | * | * | * | * | 38.8402 | -97.6116 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SALINAS | * | * | * | * | 36.6681 | -121.6559 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SALISBURY | * | * | * | * | 38.3616 | -75.5922 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SALISBURY | * | * | * | * | 35.6633 | -80.4731 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Salt Lake City | * | * | * | * | 40.7489 | -111.9325 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SALT LAKE CITY | * | * | * | * | 40.7588 | -111.8367 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN ANGELO | * | * | * | * | 31.4702 | -100.4379 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN ANTONIO | * | * | * | * | 29.5001 | -98.3996 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | San Antonio | * | * | * | * | 29.4251 | -98.4892 | * | * | Y |
* text has been redacted for confidentiality
60
| Reuters | Reuters | 3rd | Highest | Sat | |||||||||||
| required Gold | deployme | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | nt phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN ANTONIO | * | * | * | * | 29.5001 | -98.3996 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN BERNARDINO | * | * | * | * | 34.1054 | -117.2914 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN DIEGO | * | * | * | * | 32.7994 | -117.1374 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | San Diego | * | * | * | * | 32.7461 | -117.1691 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN FRANCISCO | * | * | * | * | 37.7678 | -122.3942 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN FRANCISCO | * | * | * | * | 37.7919 | -122.407 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN JOSE | * | * | * | * | 37.3336 | -121.8895 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | San Jose L3GW | * | * | * | * | 37.3762 | -122.0214 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | San Juan | * | * | * | * | 18.4531 | -66.0765 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | San Luis Obispo | * | * | * | * | 35.2606 | -120.6538 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAN LUIS OBISPO | * | * | * | * | 35.2606 | -120.6538 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SANTA ANA | * | * | * | * | 33.7102 | -117.8734 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SANTA BARBARA | * | * | * | * | 34.4195 | -119.7072 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SANTA MARIA | * | * | * | * | 34.9449 | -120.39 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SANTA ROSA | * | * | * | * | 37.5471 | -122.3305 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Santa Teresa | * | * | * | * | 31.8589 | -106.6426 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SARASOTA | * | * | * | * | 27.3309 | -82.548 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SAVANNAH | * | * | * | * | 32.0691 | -81.105 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SCRANTON | * | * | * | * | 41.4078 | -75.6464 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SEATTLE | * | * | * | * | 47.6276 | -122.3464 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Seattle | * | * | * | * | 47.6113 | -122.3334 | * | * | Y |
* text has been redacted for confidentiality
61
United United United United United United United United United United United United United United United United United United United United
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SEATTLE | * | * | * | * | 47.4554 | -122.3499 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SHEBOYGAN | * | * | * | * | 43.741 | -87.7323 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SHERMAN OAKS | * | * | * | * | 34.15 | -118.4622 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SHREVEPORT | * | * | * | * | 32.5058 | -93.7485 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SILVER SPRING | * | * | * | * | 39.0019 | -77.0354 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SIOUX CITY | * | * | * | * | 42.5071 | -96.4345 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SIOUX FALLS | * | * | * | * | 43.5574 | -96.7325 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SOMERSET | * | * | * | * | 37.0927 | -84.5709 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SOUTH BEND | * | * | * | * | 41.6738 | -86.2529 | * | * | Y |
| United | SOUTH | ||||||||||||||
| BT | RAM | States | * | * | * | BURLINGTON | * | * | * | * | 44.453 | -73.1805 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPARTANBURG | * | * | * | * | 34.9905 | -81.9622 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPENCER | * | * | * | * | 43.1435 | -95.1473 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPOKANE | * | * | * | * | 47.6658 | -117.4328 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPRINGFIELD | * | * | * | * | 42.103 | -72.5904 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPRINGFIELD | * | * | * | * | 39.9254 | -83.8559 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPRINGFIELD | * | * | * | * | 39.8011 | -89.6499 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SPRINGFIELD | * | * | * | * | 37.1666 | -93.3129 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ST. CLOUD | * | * | * | * | 45.5333 | -94.2103 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ST. JOSEPH | * | * | * | * | 39.794 | -94.843 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | St. Louis | * | * | * | * | 38.6312 | -90.1921 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ST. LOUIS | * | * | * | * | 38.6308 | -90.2153 | * | * | Y |
| BT | RAM | United | * | * | * | ST. PAUL | * | * | * | * | 44.9328 | -93.1215 | * | * | Y |
* text has been redacted for confidentiality
62
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ST. PETERSBURG | * | * | * | * | 27.7694 | -82.6399 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | ST. PETERSBURG | * | * | * | * | 27.8726 | -82.6392 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STAMFORD | * | * | * | * | 41.0542 | -73.5424 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STATE COLLEGE | * | * | * | * | 40.7934 | -77.8444 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STAUNTON | * | * | * | * | 38.1533 | -79.0788 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STERLING | * | * | * | * | 41.815 | -89.7163 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STEUBENVILLE | * | * | * | * | 40.3684 | -80.6607 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STEVENS POINT | * | * | * | * | 44.5218 | -89.5602 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STOCKTON | * | * | * | * | 37.9051 | -121.2242 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | STUYVESANT | * | * | * | * | 42.3847 | -73.7722 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SUNBURY | * | * | * | * | 40.8643 | -76.7872 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SUNNYLAND | * | * | * | * | 40.7006 | -89.4478 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SWEETWATER | * | * | * | * | 32.4693 | -100.4054 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Syracuse | * | * | * | * | 43.0445 | -76.1513 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | SYRACUSE | * | * | * | * | 43.0445 | -76.1513 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TACOMA | * | * | * | * | 47.2485 | -122.4393 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TALLAHASSEE | * | * | * | * | 30.4297 | -84.217 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Tampa | * | * | * | * | 28.007 | -82.5155 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TAMPA | * | * | * | * | 28.007 | -82.5155 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TAMPA | * | * | * | * | 27.9316 | -82.3751 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TERRE HAUTE | * | * | * | * | 39.4718 | -87.3974 | * | * | Y |
| BT | RAM | United | * | * | * | TOLEDO | * | * | * | * | 41.6572 | -83.5295 | * | * | Y |
* text has been redacted for confidentiality
63
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| States | |||||||||||||||
| United | |||||||||||||||
| BT | RAM | States | TOPEKA | 39.0425 | -95.6453 | Y | |||||||||
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TRAVERSE CITY | * | * | * | * | 44.7729 | -85.7012 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TROY | * | * | * | * | 31.8027 | -85.9639 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TUCSON | * | * | * | * | 32.2163 | -110.9714 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TULLY | * | * | * | * | 42.8212 | -76.1452 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TULSA | * | * | * | * | 36.1487 | -95.9764 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Tulsa | * | * | * | * | 36.1747 | -95.8443 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TULSA | * | * | * | * | 36.1487 | -95.9764 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TUPELO | * | * | * | * | 34.2864 | -88.6847 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | TUSCALOOSA | * | * | * | * | 33.1948 | -87.565 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | UTICA | * | * | * | * | 43.109 | -75.2292 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | VERO BEACH | * | * | * | * | 27.6481 | -80.4183 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | VICTORIA | * | * | * | * | 28.8038 | -97.0151 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WACO | * | * | * | * | 31.5197 | -97.1227 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WALDORF | * | * | * | * | 38.6008 | -76.9027 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WALNUT CREEK | * | * | * | * | 37.9051 | -122.0557 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WARE SHOALS | * | * | * | * | 34.3911 | -82.2469 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WARREN | * | * | * | * | 41.8536 | -79.1587 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WARSAW | * | * | * | * | 41.2381 | -85.8531 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WASHINGTON | * | * | * | * | 38.9528 | -77.2348 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WASHINGTON | * | * | * | * | 38.9044 | -77.0307 | * | * | Y |
* text has been redacted for confidentiality
64
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Washington | * | * | * | * | 38.8775 | -77.0181 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WATERLOO | * | * | * | * | 42.4764 | -92.367 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WAUKESHA | * | * | * | * | 43.0172 | -88.2661 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WAUSAU | * | * | * | * | 44.9604 | -89.6542 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WAYNE | * | * | * | * | 40.0367 | -75.3804 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WAYNESBORO | * | * | * | * | 38.0711 | -78.8994 | * | * | Y |
| United | WEST PALM | ||||||||||||||
| BT | RAM | States | * | * | * | BEACH | * | * | * | * | 26.7085 | -80.0657 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WHEELING | * | * | * | * | 40.0694 | -80.6904 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | White Plains | * | * | * | * | 41.0317 | -73.7651 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WHITE PLAINS | * | * | * | * | 41.0317 | -73.7651 | * | * | Y |
| United | WHITE RIVER | ||||||||||||||
| BT | RAM | States | * | * | * | JUNCTION | * | * | * | * | 43.6613 | -72.3559 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WICHITA | * | * | * | * | 37.6851 | -97.3357 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WICHITA FALLS | * | * | * | * | 33.9084 | -98.4991 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Williamsport | * | * | * | * | 41.2464 | -77.0165 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WILMINGTON | * | * | * | * | 39.7566 | -75.531 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Wilmington | * | * | * | * | 39.7375 | -75.5507 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WILMINGTON | * | * | * | * | 34.2633 | -77.8401 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WINCHESTER | * | * | * | * | 39.2071 | -78.165 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WINCHESTER | * | * | * | * | 37.981 | -84.1671 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | Window Rock | * | * | * | * | 35.6603 | -109.1037 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WINSTON-SALEM | * | * | * | * | 36.1036 | -80.2155 | * | * | Y |
* text has been redacted for confidentiality
65
| Reuters | Reuters |
3rd |
Highest |
Sat | |||||||||||
| required Gold | deployment | BT | BT Gold | MPLS | Party | attainable | Dish | ||||||||
| Provider | Region | Country | Country | phase | Status | City | Site Address | Zipcode | Cities | Status | Longitude | Latitude | Provider | SLA | Enabled |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WINTER PARK | * | * | * | * | 28.5992 | -81.3559 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WINTERHAVEN | * | * | * | * | 28.0444 | -81.7247 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WOOSTER | * | * | * | * | 40.8075 | -81.957 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WORCESTER | * | * | * | * | 42.2616 | -71.8013 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WORTHINGTON | * | * | * | * | 40.1009 | -83.0357 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WYE MILLS | * | * | * | * | 38.8805 | -75.8321 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | WYTHEVILLE | * | * | * | * | 36.9469 | -81.0879 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | YAKIMA | * | * | * | * | 46.5938 | -120.5356 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | YORK | * | * | * | * | 39.9505 | -76.7105 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | YOUNGSTOWN | * | * | * | * | 41.0988 | -80.654 | * | * | Y |
| United | |||||||||||||||
| BT | RAM | States | * | * | * | YUMA | * | * | * | * | 32.6735 | -114.5025 | * | * | Y |
| BT | Uzbekistan | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | |
| BT | RAM | Venezuela | * | * | * | Caracas | * | * | * | * | 66.9333 | 10.5 | * | * | Y |
| BT | APAC | Vietnam | * | * | * | Hanoi | * | * | * | * | 105.8667 | 21.0333 | * | * | Y |
| Yugoslavia | * | * | * | Subsidised IPLCs | * | * | * | * | * | * | * | * | * | ||
| BT | EMEA | Zimbabwe | * | * | * | Harare | * | * | * | * | * | * | * | * | Y |
* text has been redacted for confidentiality
66
Appendix B
Service Boundaries
Diagram 1: Client Site Boundary
*
* text has been redacted for confidentiality
67
Diagram 2: Core Network Boundary
*
* text has been redacted for confidentiality
68
Schedule
2
Services Description
Part
1C
Service Management
For the purposes of this Schedule, the following capitalised term shall have the corresponding meaning:
| “Reuters Service Owners” | means Reuters’ heads of development, operations, product management, CRMC, professional services group and other key service functions within the Reuters Group; |
Section A of this Schedule sets out the service management levels for the Existing Services and Section B of this Schedule sets out the service management levels for the New Services.
| SECTION A: EXISTING SERVICES | ||
| 1 | SCOPE | |
| 1.1 | This Section A of Schedule 2 Part 1C sets out the arrangements for monitoring the operational service performance of the Existing Services by means of the Global Service Forum. | |
| 1.2 | Service management for Existing Services shall be undertaken in accordance with practices adopted by the Radianz Group during the Standard Period. | |
| 2 | GLOBAL SERVICE FORUM | |
| 2.1 | The objectives of the Global Service Forum are to: | |
| 2.1.1 | provide top-down governance for the most significant Service issues; | |
| 2.1.2 | provide a system for triage of serious cross functional Service issues and problem resolution; | |
| 2.1.3 | provide senior management in Reuters with visibility of very significant problems affecting the service provided to Reuters’ customers; | |
| 2.1.4 | apply the right level of management control/priority on current high severity Service issues; | |
| 2.1.5 | provide input to Reuters Service Owners to allow underlying issues to be addressed; | |
| 2.1.6 | improve the Existing Services and the perception of Services provided by BT across Reuters; and | |
| 2.1.7 | identify the most critical product and Service issues from all Incident reports received by the CRMCs. | |
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| 3 | BT MEMBERSHIP | |
| BT will be a full member of the Global Service Forum and a maximum of two BT representative(s) will attend each meeting to address BT related issues. | ||
| 4 | ORGANISATION | |
| 4.1 | The Global Service Forum shall meet weekly in London. | |
| 4.2 | Reuters will provide BT with a copy of each draft Global Service Forum report that is produced reasonably prior to the meeting. | |
| 4.3 | GMC Weekly Service Reports are produced by the Global Service Forum. | |
| 5 | SERVICE PERFORMANCE | |
| 5.1 | Service performance shall be monitored by means of the review of Incidents categorised by Reuters CRMCs into severity levels 1, 2 and 3 in accordance with paragraph 3 of Schedule 5 Part 1 (Service Levels: Existing Services). | |
| 5.2 | An Incident will be categorised by severity level by the Global Service Forum in accordance with the following categories: | |
| 5.2.1 | Delayed Fix (i.e. an outstanding Incident that is not being resolved through normal channels in a timely manner); | |
| 5.2.2 | Heads up (i.e. a notification to Global Service Forum members of a new Incident and its current status (open or closed) on a 'for your information' basis); | |
| 5.2.3 | Long-term (i.e. an Incident: (i) which frequently appears in the Global Service Forum report; (ii) in relation to which an Incident trend is identified; or (iii) which requires tracking on a weekly basis). | |
| 5.3 | When an Incident is categorised as "Long-term" under paragraph 5.2. above then the Incident will re-appear automatically at the weekly Global Service Forum until resolved. | |
| 6 | SCOPE |
| 6.1 | This Section B of Schedule 2 Part 1C sets out the service management levels applicable for the New Services. |
| 6.2 | BT shall develop and maintain a Customer Operations Manual containing relevant operational details in respect of its management of the New Services and all associated service management procedures. BT shall make copies of the Customer Operations Manual available to Reuters on a regular basis and in a reasonable manner to be agreed by the Parties. |
| 7 | SERVICE DESK |
| 7.1 | BT shall make available to Reuters the Service Desk 24 hours per day / 7 days a week / 365/6 days per year. |
| 7.2 | The Service Desk shall be the primary point of contact for day to day issues relating to the New Services including: |
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| 7.2.1 | Incident reporting; | |
| 7.2.2 | problem escalation; | |
| 7.2.3 | order management; and | |
| 7.2.4 | moves, adds and changes. | |
| 7.3 | All initial contact with or by the Service Desk shall be conducted in English. |
| 7.4 | BT shall maintain an on-site presence at the CRMCs for the duration of the Agreement. |
| 8 | INCIDENT MANAGEMENT |
| 8.1 | BT shall record all Incidents on the Service Desk’s trouble ticketing system reported to it and provide Reuters with a unique BT identifier relating to each Incident. The classification of each Incident will be assigned by BT in accordance with the severity criteria set out in paragraph 4.1 of Schedule 5, Part 2. In respect of the measurement of Service Levels, the time at which an Incident occurs shall be the starting point for measurement of the Service Levels. |
| 8.2 | Reuters shall record the details of all Incidents reported to the Service Desk on its systems and shall provide BT with a unique identifier for the Incident at the time the Incident is reported to BT. |
| 8.3 | BT shall provide Reuters with updates concerning progress of Incident resolution in accordance with Schedule 5 Part 2. |
| 8.4 | BT shall notify the Reuters CRMC when a Service has been restored or that analysis has proved that fault conditions no longer apply. BT shall complete “reason for outage” details on the trouble ticket. |
| 8.5 | Where BT determines that no Incident has occurred in respect of a New Service, then BT shall register this on the Service Desk trouble ticketing system. In the event of persistent false reporting, BT shall notify Reuters and Reuters shall promptly implement measures which shall subsequently ensure a material reduction in such persistent false reporting within the next reporting period, or such other timescale as may be agreed. |
| 9 | PROACTIVE MANAGEMENT |
| 9.1 | BT shall use all reasonable endeavours to detect Incidents by proactively monitoring the status of each New Service 24 hours a day, 7 days a week and 365/6 days a year. |
| 9.2 | On detection or notification of an Incident or circumstances which might give rise to an Incident in BT’s reasonable opinion, BT shall register the same with the Service Desk, which shall promptly notify Reuters of the same and manage any Incident in accordance with paragraph 8 above. |
| 10 | ALARM MONITORING |
| 10.1 | BT will collect network management alarms on a 24 hours a day/7 days a week/365(6) days a year basis. All alarms will be analysed and, if found to relate to an Incident, will be dealt with through the Incident management process set out in this Schedule and Schedule 5 Part 2. |
| 11 | ESCALATION |
| 11.1 | As soon as reasonably practicable after the Signing Date, BT and Reuters will develop and agree operational escalation procedures, based initially on those agreed |
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| for Existing Services. Once these procedures are defined, they will be included within the Customer Operations Manual. | ||
| 11.2 | The Parties agree that the persons nominated in the escalation procedures will each have sufficient authority to provide an effective means of escalation. | |
| 11.3 | The escalation procedure described in paragraph 11.1 above will include but not be limited to: | |
| 11.3.1 | how each stage in the escalation process is invoked or triggered; | |
| 11.3.2 | the reporting channels through which escalation action is implemented; | |
| 11.3.3 | levels of responsibility; | |
| 11.3.4 | supporting resource; | |
| 11.3.5 | escalation tracking. | |
| 12 | CAPACITY MANAGEMENT | |
| 12.1 | BT will monitor the traffic levels of the Connections using its network monitoring systems in order to identify whether any of the following in BT’s reasonable opinion are required: | |
| 12.1.1 | increase or decrease in the capacity of a New Service; | |
| 12.1.2 | changes to a New Service to take account of the growth of, or reduction in, traffic levels and/or Facilities; | |
| 12.1.3 | changes to a New Service to take account of changes in Reuters applications or equipment; | |
| 12.1.4 | changes to a New Service to reduce the cost to Reuters; | |
| 12.1.5 | changes to a New Service to optimise the network or network elements. | |
| For the avoidance of doubt, any proposed change under this paragraph 12.1 shall be progressed by the Parties in accordance with the Change Control Procedure. | ||
| 12.2 | BT shall provide reports that include access circuit utilisation by Facility and Service Class. In order to identify capacity issues within the IP network, the latency thresholds from the Facilities will be monitored and when exceeded investigated to determine whether there is an IP network capacity bottleneck. | |
| 13 | SERVICE MANAGEMENT REPORTING | |
| 13.1 | BT shall provide a series of reports described in this Schedule and detailed in the Customer Operations Manual. Such reports shall be provided to an agreed frequency and timeframe appropriate to the Service to which they relate. | |
| 13.2 | The scope and contents of Service Level reports may vary from time to time as agreed between the Parties where such changes provide a mutual benefit or a practical improvement. | |
| 13.3 | BT shall resolve questions arising from or with regard to Service Levels reports within 5 Business Days. Such reports will comprise the following, and will be produced centrally and made available to Reuters in a manner to be agreed by the Parties: | |
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| 13.3.1 | Management Information Report | ||
| BT will prepare and submit a monthly Management Information Report comprising the following sections: | |||
| (i) | Executive Summary outlining a summary of events occurring in the period (including detail of specific major events), providing a summary of all material Incidents during that period, identifying any common causes, and proposing corrective action to prevent a recurrence; | ||
| (ii) | Service Performance Summary against Service Levels, on a regional basis. In addition, this summary will include information concerning any Service Levels which were not met during the reporting period; | ||
| (iii) | Network Performance Management, including number of Incidents reported to the Service Desk during the relevant period, together with an indication of whether these have been cleared, referred to Reuters or other third parties, or are outstanding for resolution. Where appropriate, this will include root cause analysis information. In addition, to assess measurement of network performance, this will include Availability, RTD and Packet Loss measurements (measured in accordance with paragraph 3.3 of Schedule 5, Part 2) over the relevant Measurement Period; | ||
| (iv) | A summary detailing routes and systems where BT’s reasonably recommended capacity thresholds are being exceeded; | ||
| (v) | Opportunities (which in BT’s reasonable opinion are relevant and appropriate) to improve the New Services provided to Reuters by BT via the Change Control Procedure. In particular, BT will advise Reuters of any relevant third party software upgrades available (both functionality and maintenance releases). | ||
| The report will be based upon information pertaining to the previous month and will be presented at the monthly Service Review Meeting. | |||
| 13.4 | Service Level Report | |
| The Service Level report will be a report showing performance against the Service Levels measured in accordance with Schedule 5, Part 2. This report will be produced monthly within 10 working days of the end of the relevant Measurement Period. | ||
| 13.5 | Service Provision Report | |
| The Service Provision Report will be produced weekly and have the following information: | ||
| 13.5.1 | the number of orders placed; | |
| 13.5.2 | the number of orders completed; | |
| 13.5.3 | the number of orders programmed; and | |
| 13.5.4 | the number of orders that did not meet the agreed delivery date together with commentary describing reason for delay and action taken to complete order. | |
| A trend analysis graph shall be provided to show the number of orders that were not completed by the agreed delivery date each month, month on month for the preceding 12 month period. | ||
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| 13.6 | Network Change Schedule | ||
| BT will publish a schedule of planned maintenance, configuration or network changes in respect of the New Services to be undertaken within a Maintenance Window in accordance with paragraph 3.2 of Part 2 of Schedule 5. The schedule will be available to Reuters in a manner to be agreed by the Parties and shall include: | |||
| 13.6.1 | Date of the proposed change; | ||
| 13.6.2 | Nature of work; and | ||
| 13.6.3 | Facilities impacted. | ||
| 13.7 | Capacity Planning Report | ||
| 13.7.1 | BT will produce a monthly capacity report for the Facilities. The Parties will, acting reasonably, define and agree core hours for at least each of the main territories (America, Europe and Asia). During these core hours all Gold, Silver and RDF datafeed will have a polling frequency of not less than * for utilisation of reports. Out of core hours, all Gold, Silver and RDF datafeed Sites will have a polling frequency of not less than * for utilisation reports. Out of core hours, and for all other Sites, the polling frequency will be no less than *. BT will make all reasonably efforts to reduce the polling frequency. | ||
| 13.7.2 | BT will identify Facilities where upper or lower capacity threshold have been reached and will make recommendations should capacity changes be appropriate. | ||
| 13.7.3 | In addition, where reasonably requested this report shall include: | ||
| (i) | the peak utilisation value for every Facility access connection, irrespective of whether it fell outside of the thresholds; and | ||
| (ii) | a trend analysis graph in a form to be agreed. | ||
| 13.8 | Reason for Outage Report | ||
| BT will include on the trouble ticket information detailing the reason for the outage for each incident. Each report will contain: | |||
| 13.8.1 | Description of the Incident; | ||
| 13.8.2 | Action taken to restore the Service; | ||
| 13.8.3 | Cause of the Incident, if known; and | ||
| 13.8.4 | Any known action required to complete the repair. | ||
| 13.9 | As part of continuous service improvement, BT and Reuters working together and acting in good faith will seek to find ways to allow API access to data relevant to Reuters in the BT intranet in order that Reuters can supply the relevant customer information to the relevant customers electronically. BT and Reuters will implement any agreed solution. | ||
* text has been redacted for confidentiality
Schedule 2
Services Description
Part 1D
Security Management
| 1. | Introduction and Definitions | |
| 1.1 | This Part 1D of Schedule 2 sets out the Parties’ requirements relating to security arrangements, processes and procedures in connection with the: | |
| (A) | structured withdrawal of BT from the Reuters Systems; | |
| (B) | provision of the Services; | |
| (C) | migration from the Existing Services to the New Services; and | |
| (D) | management framework the Parties have agreed to follow with respect to security matters. | |
| 1.2 | The following defined terms shall have the following meanings only in this Part 1D of Schedule 2: | |
| “Issues Register” | means the register of issues raised by either Party with respect to matters regarding security arrangements, processes, procedures and Security Incidents maintained by BT; | |
| “Security Go-Live Date” | means the date being six months after the Closing Date; | |
| “Security Incident” | means either (i) unauthorised or unplanned access to the Reuters Systems, (ii) unauthorised or unplanned access to the BT System, or (iii) a breach of security arrangements, processes and procedures as they relate to the Services, in each case whether through or by reason of accident, negligence or default; | |
| “Security Meeting” | has the meaning given to the term in paragraph 6.1; and | |
| “Service Personnel” | means BT Personnel who are engaged in the provision of the Services and who are properly authorised to access the Reuters Systems. |
| 2. | Withdrawal from the Reuters Systems (Disentanglement) and General Obligations |
| 2.1 | For the period commencing on the Closing Date and ending on the Security Go-Live Date, BT shall use its reasonable endeavours to procure that: |
2
| (A) | except in respect of Authorised Personnel, access to the Reuters Systems is only for the purpose of, and to the extent necessary for, providing the Services; | |
| (B) | access by the Authorised Personnel to Reuters’ internal network (IME) shall only be to the extent they had such access at the Closing Date; | |
| (C) | except in respect of Authorised Personnel, access to the Reuters Systems shall be limited only to that by the Service Personnel and the BT System; | |
| (D) | access to and use by the Service Personnel of the Reuters Systems shall be limited to the extent they are authorised to do so and, in any event, as is no more than necessary to provide the Services; and | |
| (E) | access to the Reuters Systems by the BT System shall be limited only to the extent that the BT System is necessary to provide access by the Service Personnel to the Reuters Systems and as is no more than necessary to provide the Services. | |
| 2.2 | Prior to the Security Go-Live Date, BT shall take all technical and organisational measures necessary to achieve (and maintain thereafter) a robust and secure gateway to prevent unauthorised access from the BT System or by BT Personnel to the Reuters Systems. | |
| 2.3 | On and from the Security Go-Live Date, BT shall procure that: | |
| (A) | access by the Authorised Personnel shall cease unless as otherwise agreed by the Parties in writing; | |
| (B) | access to the Reuters Systems shall only be through the approved secure gateway that is in place pursuant to paragraph 2.2; | |
| (C) | access to the Reuters Systems is only for the purpose of, and to the extent necessary for, providing the Services; and | |
| (D) | access to the Reuters Systems shall be limited only to that by the Service Personnel and the BT System and shall be limited to the extent they are authorised to do so and, in any event, as is no more than necessary to provide the Services. | |
| 2.4 | At all times during the term of this Agreement, in respect of any element of the BT System that interfaces with the Reuters Systems or otherwise is used to provide the Services, BT shall adopt and use anti-virus software and security patches and such other controls as are reasonably appropriate in the circumstances in accordance with Good Professional Practice (or otherwise as agreed by the Parties from time to time). Critical third party software changes shall be implemented by BT as soon as is reasonably practicable. | |
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| 2.5 | At all times during the term of this Agreement, in respect of any element of the Reuters Systems that interfaces with the BT System or otherwise is used to provide the Reuters Services and receive the Services, Reuters shall adopt and use anti-virus software and security patches and such other controls as are reasonably appropriate in the circumstances in accordance with Good Professional Practice (or otherwise as agreed by the Parties from time to time). Critical third party software changes shall be implemented by Reuters as soon as is reasonably practicable. |
| 2.6 | Notwithstanding anything else contained in this Agreement, throughout the term of this Agreement Reuters shall have the right to suspend access by BT Personnel (including, without limitation, Authorised Personnel and Service Personnel) and the BT System to the Reuters Systems where Reuters, acting in accordance with Good Professional Practice, reasonably believes that such access is unplanned, unauthorised, misused or otherwise outside the permitted scope of access. Reuters shall at all times ensure that any such suspension shall be limited to the extent reasonably necessary in any given circumstance. |
| 3. | Existing Services |
| In respect of the Existing Services, BT shall maintain security arrangements, processes and procedures that are no less rigorous than those implemented by Radianz in respect of services equivalent to the Existing Services provided during the Standard Period. | |
| 4. | New Services |
| 4.1 | In respect of each New Service, BT shall implement and maintain security arrangements, processes and procedures that will allow BS7799 certification to be achieved and maintained through the term of this Agreement, such arrangements, processes and procedures to be based on the Agreed Principles. |
| 4.2 | By the Closing Date, BT shall provide to Reuters a summary document setting out in reasonable detail the measures BT shall take and implement to achieve adequate security of the BT Systems. The summary document shall be appropriate in terms of scope and quality to enable Reuters to effectively market the New Services to customers of members of the Reuters Group. |
| 4.3 | By the date at least three months prior to the first happening of migration of any Existing Service to a New Service (for example, prior to migration to the Core Network (platinum ring)), BT shall deliver in writing to Reuters detailed proposals relating to the technical and organisational measures based on the Agreed Principles that BT will implement in respect of that New Service. |
| 4.4 | As soon as is reasonably practicable after receipt of BT’s proposals described in paragraph 4.3, the Parties shall discuss the same with a view to ensuring that BT will have appropriate security arrangements, processes and procedures in place and that BS7799 certification will be achieved. In such discussions, BT shall take account of all reasonable representations made by Reuters. Without prejudice to the provisions of paragraph 4.8, BT shall implement such technical and organisational measures as are |
4
| necessary to ensure that appropriate security arrangements, processes and procedures are in place. | ||
| 4.5 | The Parties agree (except as otherwise agreed by the Parties in writing) that BT shall achieve BS7799 certification in respect of the New Services on or before the earlier of (a) the Migration Date or (b) the date being * after the Closing Date. | |
| 4.6 | In respect of each New Service, BT shall ensure that each Service Class shall effectively be isolated from each other Service Class such that it is not possible for any data from one Service Class to appear in another Service Class. Furthermore, where a customer Facility is configured by Reuters to offer connectivity to a pre-determined set of Service Classes, BT shall ensure that it is not possible for any such customer to send traffic/data to any other Service Class at the customer Facility (irrespective of whether such customer has administrative control of all customer-sited devices). | |
| 4.7 | BT shall ensure that each Service Class shall not enable direct communication between customers and shall only permit customers to communicate with Reuters Group Products, except as otherwise requested by Reuters in writing. | |
| 4.8 | In respect of each New Service, BT shall implement (as a minimum and in accordance with Good Professional Practice) the following measures: | |
| (A) | security hardening of network infrastructure; | |
| (B) | rejection of source routed traffic; | |
| (C) | rejection of traffic with a spoofed source address (i.e. with a source address from a range which does not match the expected source address range allocated to the end point); | |
| (D) | protection of BT DNS and routing infrastructure from compromise, poisoning and denial of service attacks; and | |
| (E) | the level of filtering will be no less than that applied in respect of the Existing Services (in respect of IP), unless the Parties otherwise agree. | |
| 5. | Security Incidents | |
| 5.1 | Within 30 days of the Closing Date, BT shall prepare, implement and thereafter maintain: | |
| (A) | documented processes and procedures to ensure that all Security Incidents are detected and reported to Reuters; and | |
| (B) | an agreed “Security Incident Management Process and Response Procedure” which shall encompass the identification, classification and escalation of Security Incident reporting to Reuters and the response procedure of BT to any Security Incident. | |
* text has been redacted for confidentiality
5
| 5.2 | BT shall monitor for, and respond promptly to, Security Incidents. As soon as is reasonably practicable after a Security Incident (taking into account the severity of the Security Incident as identified in the Security Incident Management Process and Response Procedure), BT shall implement all fixes reasonably necessary to address and prevent a recurrence of the Security Incident. Where a change in or to a Service is required to address or prevent a recurrence of the Security Incident or where a fix will impact upon a Service or the way in which a Service is delivered, that shall be addressed through the Change Control Procedure in accordance with paragraphs 6.4 and 6.5. | |
| 6. | Security Management | |
| 6.1 | Reuters and BT shall each attend (either in person or by telephone) a security management meeting which shall take place for the period: | |
| (A) | from the date of this Agreement to the Security Go-Live Date, at least monthly; | |
| (B) | commencing on the Security Go-Live Date, at least quarterly, | |
| (or otherwise as reasonably requested by the other Party) (the “Security Meeting”). | ||
| 6.2 | The first members of the Security Meeting are set out in the following table. The Parties may change their representatives in the Security Meeting on reasonable notice to the other Party (provided that such person is of equivalent experience or position): | |
| Reuters | BT | |
| Ian Curry | Douglas Smith | |
| Malcolm Kelly | Lloyd Hession | |
| In addition, members shall bring to the Security Meeting such persons as might reasonably be thought to assist the discussions at that meeting (if applicable). | ||
| BT shall procure the attendance of relevant Radianz personnel as might be necessary to assist in matters within the remit of the Security Meeting. The Parties anticipate that such Radianz employees will attend the Security Meeting until, as a minimum, the Security Go-Live Date. | ||
| 6.3 | Any matter arising from this Part 1D of Schedule 2 or otherwise relating primarily to security shall be raised and discussed in good faith at the Security Meeting. Without limitation to the generality of the foregoing, the Parties shall discuss: | |
| (A) | security arrangements, processes and procedures relating to implementation of and migration to the New Services; | |
| (B) | necessary or desirable changes to security arrangements, processes and procedures relating to the Existing Services; | |
6
| (C) | Security Incidents; | |
| (D) | the contents of the Issues Register, with a view to resolving such matters. | |
| 6.4 | Any change to the security arrangements, processes and procedures relating to the Services or otherwise shall be progressed through the Change Control Procedure following discussion in the Security Meeting. |
| 6.5 | Any disputes arising out of or in connection with this Part 1D of Schedule 2 or otherwise in connection with security arrangements, processes and procedures shall be dealt with in accordance with Clause 18 (Dispute Resolution). |
Schedule
2
Services Description
Part
1E
Disaster
Recovery
| 1. | Introduction and Definitions |
| 1.1 | This Schedule sets out the Parties’ respective obligations with regard to the preparation of disaster recovery and business continuity plans in respect of the Relevant Services. |
| 1.2 | In this Schedule, the following terms shall have the following meanings: |
| “DR Plan” | means a plan setting out the processes and procedures with respect to the continued provision of the Relevant Services in the event of a disaster or a business interruption affecting, or that is likely to affect, the Relevant Services; | ||
| “DR Team” | means BT’s contract disaster recovery team, which shall (if required by Reuters) include at least two Reuters Personnel, put in place to manage the invocation and implementation of the DR Plan; | ||
| “Draft Plan” | has the meaning given to the term in paragraph 2.1; and | ||
| “Relevant | means: | ||
| Services” | |||
| (i) | the Services which are within the scope of the DR Plan, being the New Services, the Nash Services, the Satellite Services and any other Service that the Parties (a) agree (pursuant to the Change Control Procedure) shall be included or (b) as otherwise provided in Clause 11.1.3; | ||
| (ii) | maintenance of the integrity and availability of the Inventory (including by way of back-up or otherwise); and | ||
| (iii) | maintenance of the resilience and operational capability of BT’s network, systems and network operational centres (NOCs). | ||
| 2. | BT’s Obligations |
| 2.1 | As soon as is reasonably practicable after the Closing Date, but in any event within two (2) months of the Closing Date, BT shall (at its own cost) prepare and deliver to Reuters a draft DR Plan (the “Draft Plan”). |
| 2.2 | In producing the Draft Plan and the subsequent DR Plan, BT shall assess and take into account all operational and environmental risks that could apply to the Relevant |
2
| Services and outline the steps to prevent, reduce or otherwise mitigate such operational or environmental risks, in each case in accordance with Good Professional Practice. | ||
| 2.3 | Without limitation to the generality of paragraph 2.2, the Draft Plan and the subsequent DR Plan shall include (but shall not be limited to) provisions and arrangements relating to the following: | |
| (A) | disaster recovery and business continuity procedures and plans and contingency alternatives (including the priorities to be accorded and the resources to be allocated) designed to minimise the impact of an incident or disaster on the provision of the Relevant Services. Without limitation to the generality of the foregoing, BT shall consider issues that could materially affect any BT Premises or BT’s ability to provide or procure the provision of the Relevant Services; | |
| (B) | arrangements to address any situation or circumstance resulting from material equipment or systems failure or the loss or destruction of data; and | |
| (C) | details of the processes and procedures (including roles and responsibilities) in respect of the Parties, any third parties and the DR Team. | |
| 2.4 | Upon delivery of the Draft Plan by BT to Reuters: | |
| (A) | BT shall explain the feasibility of the Draft Plan (and hence the DR Plan); and | |
| (B) | the Parties shall within 60 days (or such other time period as the Parties, acting reasonably, may agree) agree the contents of the Draft Plan, whereupon the Draft Plan shall become the DR Plan. | |
| 2.5 | BT shall: | |
| (A) | produce the Draft Plan and the DR Plan in written format and, in respect of the DR Plan, make it available to Reuters at all times; | |
| (B) | maintain a current list of contacts for the DR Team and make it available to Reuters at all times; | |
| (C) | review the DR Plan (i) following a material change to or re-location of any BT Premises, (ii) as part of the considerations of any relevant Change progressed through the Change Control Procedure, (iii) upon the termination of this Agreement (whether in whole or in part) and (iv) in any event at least annually, in each case with a view to ensuring the continued appropriateness and accuracy of the DR Plan; | |
| (D) | within 30 days of the adoption of the DR Plan, and at all times thereafter, ensure that all such measures and arrangements required to give effect to the DR Plan are in place; | |
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| (E) | upon reasonable request by Reuters from time to time, demonstrate the continued feasibility of the DR Plan together with evidence that all necessary arrangements (with respect to alternative premises or otherwise) are in place; and | ||
| (F) | procure that its material Subcontractors have in place at all times adequate and appropriate disaster recovery and business continuity plans. | ||
| 2.6 | At all times during the planning, implementation and provision of the Relevant Services, BT shall ensure that: | ||
| (A) | there is no single physical point of failure in BT’s MPLS core network and its supporting NOCs and systems, unless otherwise agreed by the Parties in writing. The Parties agree that; | ||
| i) | the Core Network; and | ||
| ii) | the Delivery and Enterprise Networks | ||
| each have single network routing domains. In each case the network design is such that a failure of a network element does not cause failure of other network elements, and thus the Service impact of a failure is limited to those Services which make use of failed element. | |||
| (B) | it designs and implements the provision of the Relevant Services so as to avoid a concentration of BT Premises and BT Personnel in any given geographic region, with the effect that the same incident, disaster or business interruption should not impact upon the relevant back-up facilities, BT Personnel and Equipment and Communications Assets; | ||
| (C) | disaster recovery/back-up facilities shall not rely on the use of BT Personnel engaged at the relevant BT Premises impacted by any incident, disaster or business interruption; and | ||
| (D) | BT’s network and systems must be able to accommodate regular maintenance of all critical utilities and facilities without impacting upon the provision and resilience of the Relevant Services to Reuters and Reuters’ service delivery to its customers, unless as otherwise agreed by the Parties in writing. | ||
| 3. | Reuters’ Obligations | ||
| Reuters shall: | |||
| 3.1 | provide to BT all information that is reasonably requested of it in respect of its own disaster recovery and business continuity plans to the extent that they are relevant to enable BT to prepare the Draft Plan and update the DR Plan in accordance with the provisions of this Schedule; | ||
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| 3.2 | maintain a current list of Reuters Personnel to liaise with BT’s DR Team and make it available to BT at all times; and |
| 3.3 | Reuters confirms that it shall work together with BT to effect the preparation and implementation of the DR Plan. |
| 4. | General |
| The Parties shall co-operate to identify any factor that affects, impacts or causes, or is reasonably likely to affect, impact or cause, the necessity for invoking the DR Plan. If any such factor is identified then the Parties shall agree any necessary changes to the DR Plan. | |
Schedule 2
Services Description
Part 3A
Nash Services
For the purposes of this Schedule, the following capitalised terms shall have the corresponding meanings:
“Nash Incident” means an event which causes an interruption to or reduction in the quality or availability of the Nash Services below the Service Levels applicable to the Nash Services; and
“WaveStream” means a Dense Wavelength Division Multiplexing (DWDM) service, providing point-to-point connectivity.
| 1. | Service Description |
| 1.1 | The Parties agree that the Nash Services are Additional Services for the purposes of this Agreement and are therefore Services under this Agreement. |
| 1.2 | The Parties further agree that the provisions of this Schedule 2 Part 3A shall specifically apply in respect of the Nash Services. |
| 1.3 | The Nash Services comprise a number of individual, dedicated, point to point WaveStream and LES services as set out in the diagram in paragraph 5 of this Schedule 2 Part 3A. |
| 1.4 | In providing the Nash Services, BT shall or shall procure the provision of connectivity between three core Sites and two remote Sites set out in this paragraph 1.5 using * services as detailed in the connectivity description and network topology in paragraphs 3 and 5 (respectively) of this Schedule 2 Part 3a. |
| Core Sites (for WaveStream connectivity): | |
| • 30 South Colonnade, Canary Wharf, London E14 5EU (30SC) | |
| • 1 Paul Julius Close, Blackwall Way, London E14 2EH (DTC) | |
| • Level 3, 260 Goswell Road, London EC1V 7EB (UK2) | |
| Remote Sites (for other connectivity): | |
| • Kildare House, Dorset Rise, London EC4Y 8JL (KH) | |
| • 36-43 Great Sutton Street, London EC1V 0AB (GSS) | |
| 1.5 | The three core Sites will be linked *. Each Nash Service will run over * fibres in a live / failover configuration for fibre resilience. * |
* text has been redacted for confidentiality
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| 1.6 | A fourth * service will be provided between DTC and UK2 terminating on * at each end. |
| 1.7 | The * services provide point-to-point * connectivity between the three cores Sites and two remote Sites. Each service runs over a single fibre pair and is therefore not resilient. |
| 2. | Charges and Liability |
| 2.1 | The Service Charges in respect of the Nash Services are included in the charges for the Services set out in Schedule 6 (Service Charges). |
| 2.2 | The Parties agree that Clause 33.5 shall not apply in respect of the Nash Services. If a Party is in breach of any obligations under this Agreement in respect of the Nash Services or if any liability is arising in relation to the Nash Services, such Party’s liability to the other Party shall be limited to * per annum. |
| 3. | Connectivity Description |
| A connectivity description of the Nash Services is set out in the table: | |
| Service | A end | B end | |
| * | DTC | UK2 | |
| * | DTC | UK2 | |
| * | 30SC | UK2 | |
| * | 30 SC | DTC | |
| * | GSS | UK2 | |
| * | GSS | DTC | |
| * | GSS | 30SC | |
| * | 30 SC | KH | |
| 4. | Demarcation |
| 4.1 | The service demarcation for the WaveStream Regional Service will be Reuters’ interfaces on the Cisco DWDM chassis at either end of the links. |
| 4.2 | The service demarcation for the WaveStream Connect will be Reuters’ interfaces on the ADVA DWDM chassis at either end of the links. |
| 4.3 | The service demarcation for the LES 100 services will be the RJ45 on the network termination equipment at either end of the links. |
* text has been redacted for confidentiality
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| 5. | Network Topology |
| * | |
| 6. | Reactive Incident Management |
| 6.1 | The Parties agree that the provisions applicable to the New Services under Schedule 2 Part 1C (Service Management) shall apply to the Nash Services (as if references to “Incidents” and “New Services” were to “Nash Incidents” and “Nash Services”), except that paragraph 12 of Schedule 2 Part 1C (Service Management) shall not apply to the Nash Services and the provisions of paragraph 13 of that Schedule shall apply in respect of the Nash Services to the extent it is appropriate for them to do so. |
| 6.2 | The Reuters CRMC shall report Nash Incidents to the Service Desk in accordance with the same paragraph 7 of Schedule 2 Part 1C (Service Management). When reporting Nash Incidents, Reuters shall provide all affected circuit numbers, details of conditions experienced and Site access details, together with any other information reasonably requested by BT. |
| 6.3 | The Parties agree that paragraph 3.2 of Schedule 5 Part 2 (Service Levels for the New Services) shall apply in respect of the Nash Services and references to “New Services” in that paragraph shall be deemed to be references to the Nash Services. BT shall |
* text has been redacted for confidentiality
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| wherever possible remotely fix problems or dispatch engineers to relevant Sites with the relevant parts for replacement. | ||
| 7. | Service Monitoring | |
| 7.1 | BT shall provide end to end monitoring of each Nash Service to include the fibre network and the optical terminating equipment at the Sites. | |
| 7.2 | BT will monitor the Nash Services on a 24x7x365 basis, remotely from a Global Network Management Centre (GNMC) in the UK. Nash Incidents will be recorded and managed through to restoration. | |
| 8. | Service Levels | |
| 8.1 | The Service Levels for the Nash Services are set out in this paragraph 8. BT shall provide the Nash Services to the Service Levels set out in this Schedule. | |
| 8.2 | BT shall achieve, in connection with the Nash Service: | |
| i) | * Availability for the Nash Service during each calendar month; and | |
| ii) | * repair (including workaround) and restoration of the relevant Nash Services within * of notification of the Nash Incident to the Service Desk. | |
| Availability shall be measured by BT using the most up-to-date and appropriate technology. | ||
| 8.3 | In the event of failure by BT to achieve the Availability Service Level during a calendar month, the following Service Credits shall apply in respect of such failure: | |
| Service Credits | ||
| For 1st failure
to meet the Availability Service Level in a relevant calendar month |
* | |
| For 2nd failure
to meet the Availability Service Level in a relevant calendar month |
* | |
| For 3rd failure
to meet the Availability Service Level in a relevant calendar month |
* | |
| References in the table above to 1st , 2nd and 3rd failures to meet an Availability Service Level mean the first, second and third failures in any Contract Year. | ||
| 9. | Security | |
| The Parties acknowledge and agree that BT shall make all reasonable endeavours to fulfil the provisions of Schedule 2 Part 1D (Security Management). | ||
* text has been redacted for confidentiality
Schedule 2
Services Description
Part 3B
Satellite Services
| 1 | Introduction |
| 1.1 | The Parties agree that the Satellite Services are Additional Services for the purposes of this Agreement and are therefore Services under this Agreement. The “Satellite Services” are the services BT agrees to provide to the Reuters Group pursuant to this Schedule. |
| 1.2 | The Parties further agree that the provisions of this Schedule 2 Part 3B shall specifically apply in respect of the Satellite Services and notwithstanding Clause 3 of this Agreement, if there is any conflict, apparent conflict or ambiguity in or between this Schedule 2 Part 3B and the Agreement, the provisions of this Schedule shall prevail. |
| 1.3 | The Parties agree that the following provisions shall not apply in respect of the Satellite Services: |
| 1.3.1 | Clauses 3 (Incorporation and Precedents), 6 (Migration), 11 (Disaster Recovery),13 (Contracts), 28 (Service Credits), 29.3.1(b) and (c) (Payment of Invoices), 30.1 (Currency of Invoices), 33 (Exclusions and Limitations of Liability), 35 (Grounds for Termination), 36 (Consequences of Termination) and 37 (Operation of Local Agreements); and |
| 1.3.2 | Schedule 2 Part 1A (Existing Service Description), Schedule 2 Part 1B (New Service Description), Schedule 2 Part 2A (Nash), Schedule 4 (Migration), Schedule 5 Part 1 (Existing Service Levels), Schedule 5 Part 2 (New Service Levels), Schedule 9 (Migration Dependencies) and Schedule 15 (Exit). |
| 1.4 | The Parties agree that Clause 17.4 (Security Audit), Schedule 2 Part 1C (Service Management), Schedule 2 Part 1D (Security), Schedule 2 Part 1E (Disaster Recovery) and Schedule 6 (Charges), shall apply in respect of the Satellite Services to the extent reasonably appropriate. |
| 2 | Satellite Contracts |
| 2.1 | The “Satellite Contracts” are contracts in respect of satellite services listed in the Appendix A to this Schedule (including any extension, renegotiation or other amendment during the term of this Agreement) which comprise contracts: |
| 2.1.1 | between Reuters (or another member of the Reuters Group) and BT (or another member of the BT Group) (“BTBS Satellite Contracts”); and |
| 2.1.2 | between Reuters (or another member of the Reuters Group) and a third party service provider (other than a member of the BT Group) (“Third Party Satellite Contracts”), |
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| and each Third Party Satellite Contract novated to BT pursuant to paragraph 4 of this Schedule shall be a “Novated Satellite Contract”. | |
| 3 | Satellite Services |
| 3.1 | With effect from the Closing Date: |
| 3.1.1 | BT shall provide the satellite services under the BTBS Satellite Contracts to the Reuters Group in each case in accordance with the terms of this Schedule and the terms of each BTBS Satellite Contract; and |
| 3.1.2 | BT shall provide or procure the provision of the satellite services under the Novated Satellite Contracts to the Reuters Group in each case in accordance with the terms of this Schedule and the terms of the applicable Novated Satellite Contract, with the effect that Reuters shall have the same rights from BT in respect of the receipt of services under such contracts as BT or other relevant member of the BT Group has from the relevant third party service provider. |
| 3.2 | On expiry of the relevant Third Party Satellite Contract in respect of the Globecast AtlanticBird 3 Satellite Service, BT shall provide and Reuters agrees to receive * on terms no less favourable to Reuters than the existing Third Party Satellite Contract provided in each case that the relevant migration is completed at BT’s sole cost. BT will provide dual running capacity and re-pointing of the receiving stations as required to effect the migration with no loss of service, including (for the avoidance of doubt) provision of additional satellite dishes if required. Reuters will use reasonable endeavours to contact the customers to: (i) allow BT reasonable access on reasonable notice to the relevant premises to facilitate the re-pointing, and (ii) advise customers to carry out BT’s reasonable instructions. |
| 3.3 | On expiry of the relevant Third Party Satellite Contract in respect of the Inmedia Intelsat 1002@359°E uplink Satellite Service, BT shall provide and Reuters agrees to receive *, on terms no less favourable to Reuters than the existing Third Party Satellite Contract provided in each case that the relevant migration is completed at BT’s sole cost and Reuters will agree a two minute period at Reuters’ sole discretion when the relevant migration can be completed. Reuters agrees to provide and install the hub equipment as is currently installed, and to the equivalent specification, at the * in consultation with BT. |
| 3.4 | BT shall, or procure that the relevant member of the BT Group shall, enforce its rights and undertake its obligations to the maximum extent it is able to do so under each Novated Satellite Contract to ensure that Reuters receives the full benefit of services under such agreements and that the standard and extent of the Satellite Services in respect of those agreements are no worse than as provided to the Reuters Group during the Standard Period. |
| 3.5 | Without prejudice to paragraph 3.1 of this Schedule, the Service Levels applicable to the Satellite Services shall be the service levels set out in the applicable Novated Satellite Contract or BTBS Satellite Contract (as applicable), which shall in any event be no worse |
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* text has been redacted for confidentiality
| than the service levels to which such services were provided to the Reuters Group by the relevant service provider during the Standard Period. | |
| 3.6 | BT shall pass through to Reuters the benefit of any service credits to which BT is entitled under the Novated Satellite Contracts. |
| 4 | Novation of Third Party Satellite Contracts |
| 4.1 | The Parties shall (working together and in good faith) use all reasonable endeavours to enter into (and to procure that all relevant third parties enter into) a novation agreement (substantially in the form set out at Schedule 14 (Form of Novation Agreement)) in respect of each of the Third Party Satellite Contracts with the intent that a member of the BT Group shall perform the Third Party Satellite Contract and be bound by it as if that member of the BT Group were a party to that contract in lieu of Reuters, as soon as reasonably practicable and in any event prior to the Closing Date, such that BT shall become a party to each such contract in place of the relevant member of the Reuters Group. The Parties shall execute all such documents and provide all such other reasonable assistance to the other as is reasonably required to complete the novation of the Third Party Satellite Contracts. |
| 4.2 | Where any consent or agreement of any third party is required for the novation of any Third Party Satellite Contract to BT, the Parties shall use their respective reasonable endeavours to obtain the consent or agreement of such third party to procure the novation of such contract. |
| 4.3 | If, despite the Parties carrying out their obligations under paragraphs 4.1 and 4.2, the relevant third party does not consent to the transfer of the Third Party Satellite Contract or otherwise does not enter into the applicable novation agreement prior to the Closing Date, the Parties agree that such services provided under that Third Party Satellite Contract shall not fall within the scope of Satellite Services under this Agreement. |
| 5 | Renegotiation of Terms |
| 5.1 | The Parties agree that BT shall, subject to Reuters’ prior written consent (not to be unreasonably withheld or delayed), be entitled to renegotiate the terms of a Novated Satellite Contract with the relevant service provider provided that the extent of the services and the service levels offered under any such amended agreement shall be no less or worse than those offered under the contract prior to such renegotiation. |
| 5.2 | BT shall, at Reuters’ request, provide to Reuters details of proposed amendments to the relevant Novated Satellite Contract, provided that it shall not be obliged to disclose details of any amendments into pricing provisions, and BT shall provide to Reuters copies of any agreed amendments (save in respect of amendments into pricing provisions). |
| 6 | Reuters’ Obligations |
| 6.1 | Reuters’ agrees that any obligations under a Novated Satellite Contract that it had to the relevant third party service provider prior to the novation of that contract shall, to the extent appropriate with regard to its receipt and use of Satellite Services under this Agreement, be borne by Reuters to BT, save in respect of its obligations to pay charges |
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| under any such Satellite Contract (such obligations on Reuters to BT being set out in paragraph 8). | |
| 6.2 | For the avoidance of doubt and without limitation to paragraph 6.1: |
| 6.2.1 | to the extent that BT makes a payment to a third party provider under an indemnity under a Novated Satellite Contract, then Reuters shall pay to BT an amount equal to such payment, to the extent that Reuters would have been required to pay out under that indemnity had the contract not been novated; and |
| 6.2.2 | to the extent that BT is contractually required to take any steps under a Novated Satellite Contract in order for Reuters to receive or use satellite services under that contract, Reuters shall (on prior written notice from BT of the same) take such steps to the extent that it would have been required to do so under that contract had the contract not been novated. |
| 7 | Conduct |
| 7.1 | This Clause applies in the event of a claim against a member of the BT Group by any satellite provider under a Novated Satellite Contract to the extent such claim results from acts or omissions of Reuters which, were Reuters still a party to the relevant Novated Satellite Contract, Reuters would be in breach of that Novated Satellite Contract. In such circumstances, on prior written notice by BT, Reuters shall indemnify BT and any other member of the BT Group against all Losses they incur in connection with such claim provided that BT and the other members of the BT Group: |
| 7.1.1 | notify Reuters in writing of such claim and any related proceedings as soon as reasonably practicable after first becoming aware of the same; |
| 7.1.2 | make no admission relating to the claim or proceedings; |
| 7.1.3 | allow Reuters to conduct all related negotiations and proceedings; |
| 7.1.4 | give Reuters all reasonable assistance (at Reuters’ request and cost); and |
| 7.1.5 | subject to the foregoing, act to mitigate any such Losses. |
| 7.2 | BT shall provide copies of any notices received in respect of Novated Satellite Contracts promptly on receipt of the same and Reuters shall have a right to be represented in any discussions with such third party satellite provider. |
| 8 | Charges |
| 8.1 | The Parties agree that the charges payable by Reuters to BT in respect of the Satellite Services under this Agreement shall be the annual charges set out against each such Service in the Appendix A to this Schedule (or such other amount as the Parties agree (acting reasonably and in good faith) is the actual amount of the charges under the underlying Satellite Contract), * which shall apply in each case for the Initial Term and in respect of any extension of that term under paragraph 10.2 of this Schedule. |
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| 8.2 | BT shall pay to Reuters an amount equal to * of the charges set out against each Third Party Satellite Contract that is not a Novated Satellite Contract (i.e. the Globecast contract) unless and until expiry of that contract in accordance with its terms. |
| 8.3 | The Parties agree that any charge levied by a service provider in respect of the novation of the applicable Third Party Satellite Contract under this Schedule shall be borne by BT. |
| 9 | Adds Moves and Changes |
| 9.1 | Either Party may at any time during the term of this Agreement request a Change in respect of the Satellite Services. Any requested Change will only be made and implemented in accordance with the Change Control Procedure. |
| 9.2 | Reuters shall, acting in good faith, provide BT with the opportunity to tender for any future Satellite Services required by Reuters as part of the tendering process for the supply of those services. In the event that BT’s response to the tender is equal to or better than the best tender received for those services from a third party (in each case in respect of price and service quality), then (subject to the Parties agreeing, acting reasonably and in good faith, the other terms for the provision and receipt of those services) Reuters shall procure those services from BT at the price and service quality set out in BT’s tender. For the avoidance of doubt, nothing in this paragraph 9.2 shall oblige Reuters to procure satellite services from BT in the event it decides at any stage of the tender process, at its absolute discretion, that it no longer requires such services. |
| 9.3 | Without prejudice to the other terms of this Schedule, the Parties shall provide each other with such reasonable assistance as may be required in order to migrate Satellite Services under this Agreement and in order to minimise disruption to Reuters’ customers as a consequence of any such transfer. |
| 9.4 | Without prejudice to paragraphs 3.2 and 3.3, the Parties agree that BT shall bear all costs (including, for the avoidance of doubt, costs associated with dual-illumination and re- pointing) associated with any transfer of Satellite Services under this Schedule or as agreed between the Parties through the Change Control Procedure. |
| 10 | Duration |
| 10.1 | Initial Term |
| The Parties agree that the duration of the Satellite Services shall vary according to the term of the underlying Satellite Contract. The end date for the term of each underlying Satellite Contract is referred to in the attached Appendix A as the “End Date”. Reuters has agreed to continue to procure Satellite Services from BT under certain of those Satellite Contracts for a further five (5) years from the end of the term of the relevant underlying Satellite Contract as indicated in the attached Appendix A in the column headed “Further five (5) Years”. The “Initial Term” of each Satellite Service shall expire on the later of (i) the end of the term of the underlying Satellite Contract, and (ii) the end of any pre-agreed extension period. |
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| 10.2 | BT Exclusive Rights for Extensions after Initial Term |
| Reuters shall notify BT not less than six (6) months before the end of the Initial Term for a Satellite Service whether Reuters wishes to extend the provision of such (or substantially similar) Satellite Services beyond the Initial Term for a minimum period of five (5) years (unless otherwise agreed). If Reuters wishes to have such an extension of Satellite Services, it will procure such Services from BT and BT shall provide them, on terms no less favourable to Reuters than the terms it was obliged to provide them on for the Initial Term. Notwithstanding its requirement to give BT at least six (6) months’ prior notice of such proposed extension, Reuters agrees that it shall use its reasonable endeavours to provide such notice as soon as reasonably practicable. | |
| 10.3 | Obligation to Supply During the Term |
| Unless terminated earlier in accordance with the provisions of this Agreement, BT shall provide or procure the provision of the corresponding Satellite Services until expiry of the relevant Initial Term for each Satellite Service and thereafter any further extension pursuant to paragraph 10.2 unless the relevant satellite capacity is no longer available at that location. | |
| 10.4 | Either Party shall be entitled to terminate a Satellite Service that is provided to BT under a Novated Satellite Contract on terms equivalent to the terms of such contract, such that: |
| 10.4.1 | to the extent a third party is entitled to terminate a Novated Satellite Contract, BT shall have the same right in respect of the applicable Satellite Service under this Agreement; and |
| 10.4.2 | to the extent it would have been entitled to terminate the applicable Novated Satellite Contract prior to its novation, Reuters shall have a right to cancel a Satellite Service under this Agreement (and shall give BT such additional reasonable notice of its decision to terminate to enable BT to terminate the contract on its terms), subject always to payment by Reuters of any amounts by way of early termination charges payable by BT which would have been payable by Reuters had it remained as a party under that Novated Satellite Contract. |
| 11 | Consequences of Expiry or Termination of this Agreement |
| 11.1 | The Parties agree that on expiry or termination of this Agreement or (if earlier) of the underlying Satellite Contract in respect of a Satellite Service, each Party shall provide to the other such reasonable exit assistance as may be required (including access to premises and Personnel of the other Party) for the purposes of effecting an orderly and efficient handover of the relevant Satellite Services. |
| 11.2 | Without prejudice to the other provisions of this Agreement, the following further provisions shall apply, on expiry or termination of this Agreement: |
| 11.2.1 | at Reuters’ written request to BT, the Parties shall (working together and in good faith) use all reasonable endeavours to enter into (and to procure that all relevant third parties enter into) a novation agreement in respect of subsisting Novated Satellite Contracts as soon as is reasonably practicable, such that a member of the Reuters Group shall |
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| become a party to each such contract in place of the relevant member of the BT Group. The Parties shall execute all such documents and provide all such other reasonable assistance to the other as is reasonably required to complete the novation of the Third Party Satellite Contracts; and | ||
| 11.2.2 | BT shall or shall procure the continued provision of the Satellite Services under the subsisting BTBS Satellite Contracts for the remaining term of such contracts. | |
| 12 | International Occasional Use | |
| 12.1 | The International Occasional Use Services shall be ordered by Reuters on an “as required” basis through BT’s normal booking procedures. | |
| 12.2 | The Service Charges for the International Occasional Use Services shall, with effect from the Closing Date, be based on the ratecard set out in Appendix B. That ratecard shall be reviewed by BT with effect from each anniversary of the Closing Date. BT will use all reasonable endeavours to provide any such revised ratecard to Reuters not later than one month before the relevant anniversary of the Closing Date. | |
| 12.3 | From the Closing Date until the date of termination of this Agreement, BT shall apply a * to all Service Charges for International Occasional Use Services so that the Service Charges in the then current ratecard are reduced by * during that period. | |
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| Appendix A | |||||||||||||||||||
| Satellite Leases v0.2a | |||||||||||||||||||
| Further | |||||||||||||||||||
| Satellite | Contracted | Start | End | Existing | five (5) | Annual | Payment | ||||||||||||
| Broadcast Data | Capacity | Satellite | via | Date | Date | Term | yrs | Charge | Terms | Notes | |||||||||
| Europe - Middle East | |||||||||||||||||||
| SDS4(i),SDS4(p), MDN, IDN | * | Eutelsat W3A at 7E |
BTBS | 1-Jan-03 | * | * | yes | * | Payable quarterly in arrear | Restorable facility charge is * and this is payable if the facility is invoked and replaces the annual charge of * | |||||||||
| DVB BON | * |
Eutelsat W3A at 7E |
Eutelsat | 1-Jan-05 | * | * | no | * | Payable monthly in advance | ||||||||||
| Africa | |||||||||||||||||||
| SDS4(m),MDN, IDN | * | Intelsat 10-02 at 359E |
BTBS | 20-Aug- 02 | * | * | yes | * | Payable quarterly in advance | ||||||||||
| Uplink | Inmedia | 1-Jan-03 | * | * | yes | * | Payable quarterly in advance | ||||||||||||
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| Satellite Leases v0.2a | |||||||||||||||||||
| Further | |||||||||||||||||||
| Satellite | Contracted | Start | End | Existing | five (5) | Annual | Payment | ||||||||||||
| Broadcast Data | Capacity | Satellite | via | Date | Date | Term | yrs | Charge | Terms | Notes | |||||||||
| Americas (Latam) | |||||||||||||||||||
| SDS4, MDN, IDN | * | Intelsat 805 at 304.5E | Intelsat | 23-Jul-04 | * | * | no | * | Payable monthly in advance | ||||||||||
| Asia | |||||||||||||||||||
| SDS4, MDN, DVB BON | * | AsiaSat4 at 122E | AsiaSat | 1-Jan-04 | * | * | no | * | Payable quarterly in advance | ||||||||||
| AsiaSat 4 backup | * | AsiaSat2 at 100.5 | AsiaSat | 1-Jan-04 | * | * | no | * | Payable quarterly in advance | Charge is * if utilised | |||||||||
| HK BC Uplink | Reach | 1-Mar-04 | * | * | no | * | |||||||||||||
| Editorial | |||||||||||||||||||
| RVN Europe Uplink& space | * | NSS-7 at 338E | BTBS | 23-Aug-02 | * | * | yes | * | Payable monthly in advance | ||||||||||
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| Satellite Leases v0.2a | ||||||||||
| Further | ||||||||||
| Satellite | Contracted | Start | End | Existing | five (5) | Annual | Payment | |||
| Broadcast Data | Capacity | Satellite | via | Date | Date | Term | yrs | Charge | Terms | Notes |
| Payable monthly in advance | ||||||||||
| RVN MEA backhaul, uplink & space | * | AB3 at 355E | Globecast | 16-Sep-02 | * | * | yes | * | ||
| Payable monthly in advance | ||||||||||
| London - Washington fibre | * | BTBS | 23-Aug-02 | * | * | yes | * | |||
| Payable monthly in advance | ||||||||||
| Washington - London fibre | * | BTBS | 23-Aug-02 | * | * | yes | * | |||
| Payable monthly in advance | ||||||||||
| RVN Central America space | * | NSS-7 at 338E | BTBS | 23-Aug-02 | * | * | yes | * | ||
| Payable monthly in advance | ||||||||||
| RVN S America space | * | NSS-7 at 338E | BTBS | 23-Aug-02 | * | * | yes | * | ||
| Payable monthly in advance | ||||||||||
| Intelsat | ||||||||||
| RVN WNS RAM | * | Americas 6 | BTBS | 27-Aug-02 | * | * | yes | * | ||
| Payable monthly in advance | ||||||||||
| RVN Uplinks Washington | BTBS | 1-Jan-04 | * | * | yes | * | ||||
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| Satellite Leases v0.2a | ||||||||||
| Further | ||||||||||
| Satellite | Contracted | Start | End | Existing | five (5) | Annual | Payment | |||
| Broadcast Data | Capacity | Satellite | via | Date | Date | Term | yrs | Charge | Terms | Notes |
| quarterly in advance | ||||||||||
| RVN Asia space | * | AsiaSat 2 at 100.5 | AsiaSat | 23-Sep-02 | * | * | yes | * | ||
| Payable monthly in advance | ||||||||||
| RVN turnround to Asia | Satlink | 16-Oct-02 | * | * | yes | * | ||||
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* text has been redacted for confidentiality
Appendix B
Rate Card – Occasional Use Services
Broadcast Services
European / Middle East Services
UK Ground Segment
| Uplink Only | Downlink Only | |||||||
| Type/band | Per 10 mins | Add. mins | Per 10 mins | Add. mins | ||||
| Ku-band | * | * | * | * | ||||
| C-band | * | * | * | * | ||||
| Satellite Services | ||||
| Space Capacity - Ku Band | Digital 8Mbits | |||
| W1 - W2 - NSS-7 | Per 10 mins | Add. mins | ||
| Space Only | * | * | ||
| Uplink and Space | * | * | ||
| Downlink and Space | * | |||
| 801 | * | * | ||
| Space Only | * | * | ||
| Uplink and Space | * | * | ||
| Downlink and Space | * | * | ||
| End-to-End Teleport Services | Digital 8Mbits | |||
| Per 10 mins | Add. mins | |||
| End-to-End on BT’s Teleport Network | * | * | ||
End to End service includes uplink, NSS-7 space and downlink between any two of the following teleports.
London, Paris, Berlin, Bonn/Cologne (Rx only), Brussels, Moscow, Washington (Tx only) and New York (Tx only).
1 of 17
* text has been redacted for confidentiality
| Moscow to London | ||||
| Space Capacity - Ku | Digital 8Mbits | |||
| Per 10 mins | Add. mins | |||
| Uplink Only (to NSS-7) | * | * | ||
| NSS-7 BT lease - Uplink and Space | * | * | ||
| End-to-End (see above) | * | * | ||
| Africa to UK/Europe | ||||
| Space Capacity - Ku or C Band | Digital 8Mbits | |||
| PAS 10 | Per 10 mins | Add. mins | ||
| Space Only | * | * | ||
| Space and Ku Band Downlink | * | * | ||
| Space and C Band Downlink | * | * | ||
| Asia to UK/Europe | ||||
| Space Capacity - Ku or C Band | Digital 8Mbits | |||
| PAS 10 | Per 10 mins | Add. mins | ||
| Space Only | * | * | ||
| Space and Ku Band Downlink | * | * | ||
| Space and C Band Downlink | * | * | ||
| N. America to S. America | ||||
| Space Capacity - Ku | Digital 8Mbits | |||
| Per 15 mins | Add. mins | |||
| Space Only | * | * | ||
| PAS1R Uplink and Space | * | * | ||
| NSS-7 Bought in Space Only* | * | * | ||
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* text has been redacted for confidentiality
*Utilising Reuters’ own Washington uplink
| S. America to N. America | ||||
| Space Capacity - Ku or C Band | Digital 8Mbits | |||
| PAS 9 / 3 or 1R | Per 15 mins | Add. mins | ||
| Space Only | * | * | ||
| Space and Ku Band Downlink | * | * | ||
| Space and LA C-Band Downlink + Fibre to NY | * | * | ||
| Space and 3rd Party C-Band Downlink | * | * | ||
| NSS-7 Bought in Space Only* | * | * | ||
| *Utilising Reuters’ own Washington uplink | * | * | ||
| S. America to UK/Europe | ||||
| Space Capacity - Ku or C Band | Digital 8Mbits | |||
| PAS 9 / 3 or 1R | Per 15 mins | Add. mins | ||
| Space Only | * | * | ||
| Space and Ku Downlink | * | * | ||
| Space and C-Band Downlink | * | * | ||
| NSS-7 Bought in Space Only* | * | * | ||
| *Utilising Reuters’ own Washington uplink | ||||
| US Domestic | ||||
| Space Capacity - Ku or C Band | Digital 8Mbits | |||
| Domsat | Per 15 mins | Add. mins | ||
| Space Only | * | * | ||
| Space and Ku Up/Downlink | ||||
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| Space and LA C-Band UP/Downlink + Fibre to NY | ||||
| Space and 3rd Party C-Band Up/Downlink |
| Space Capacity - Analogue | Analogue | |||
| Domsat | Per 15 mins | Add. mins | ||
| Space Only | * | * | ||
| Space and Ku Up/Downlink | * | * | ||
| Space and LA Up/Downlink + Fibre to NY | * | * | ||
| Space and 3rd Party C-Band Up/Downlink | * | * | ||
| Additional Services | ||||
| Intelsat Main Mission | ||||
| Space Capacity - C Band | Digital 9MHz | |||
| Per 10 mins | Add. mins | |||
| Uplink/Downlink and 50% space | * | * | ||
| BT Fibre Services | ||||||||
| Route | Digital 8Mbits | Digital 15Mbits | ||||||
| Using BT's network ONLY | Per 10 mins | Add. mins | Per 10 mins | Add. Mins | ||||
| X Channel (Paris/Berlin-London) | * | * | * | * | ||||
| US Domestic Fibre (Wash DC-NY-LA) | * | * | * | * | ||||
| Transatlantic - London-NY/Wash DC | * | * | * | * | ||||
| London-LA | * | * | * | * | ||||
| Berlin/Paris-NY/Wash DC | * | * | * | * | ||||
Paris/Berlin-LA |
* | * | * | * | ||||
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| Vyvx Fibre - 45Mbits (15 min | |||||
| incremental) | 15 mins | 30 mins | 45 mins | 60 mins | |
| One way | * | * | * | * | |
| Switching cost @ Los Angeles | ||
| PacBell | One off per txm | |
| TES Services | |||
| European | |||
| Per Day | |||
| Midweek (Mon-Fri) | * | ||
| Weekend | * | ||
| Travel/Non Txm Day | * | ||
| Flyaway - POA |
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| UPLINK | ||||||||||||||||||||||||
| Reuters End-to-End Digital Occasional Use Network | D/L | |||||||||||||||||||||||
| DOWNLINK | Only | |||||||||||||||||||||||
| Bangkok | Beijing | Berlin | Brussels | Buenos Aires |
Delhi | Hong Kong |
Jerusalem | J'burg | Kuala Lumpur |
London | Los Angeles |
Madrid | Moscow | New York |
Paris | Seoul | Shanghai | Singapore | Sydney | Taipei | Tokyo | Wash D.C. | Cologne | |
| Bangkok | ||||||||||||||||||||||||
| Beijing | ||||||||||||||||||||||||
| Berlin | ||||||||||||||||||||||||
| Brussels | ||||||||||||||||||||||||
| Buenos Aires | ||||||||||||||||||||||||
| Delhi | ||||||||||||||||||||||||
| Hong Kong | ||||||||||||||||||||||||
| Jerusalem | ||||||||||||||||||||||||
| J'burg | ||||||||||||||||||||||||
| Kuala Lumpur | * | |||||||||||||||||||||||
| London | ||||||||||||||||||||||||
| Los Angeles | ||||||||||||||||||||||||
| Madrid | ||||||||||||||||||||||||
| Moscow | ||||||||||||||||||||||||
| New York | ||||||||||||||||||||||||
| Paris | ||||||||||||||||||||||||
| Seoul | ||||||||||||||||||||||||
| Shanghai | ||||||||||||||||||||||||
| Singapore | ||||||||||||||||||||||||
| Sydney | ||||||||||||||||||||||||
| Taipei | ||||||||||||||||||||||||
| Tokyo | ||||||||||||||||||||||||
| Wash D.C. | ||||||||||||||||||||||||
* text has been redacted for confidentiality
Schedule 3
Reuters Services
| 1. | Service Description | |
| 1.1 | The Reuters Services are: | |
| 1.1.1 | subject to paragraph 1.1.2, the services which were provided by or on behalf of members of the Reuters Group to members of the Radianz Group in the period from the beginning of the Standard Period until the Closing Date whether pursuant to the Previous RSA or otherwise including without limitation those identified in this Schedule; and | |
| 1.1.2 | certain services as set out below in paragraphs 1.5 – 1.10 in each case to the extent identified in those paragraphs. | |
| 1.2 | Subject to Clause 8.1, Reuters shall make available to the BT Group (including the Radianz Group) the Reuters Services as required to enable the BT Group (including the Radianz Group) to meet its obligations to: | |
| 1.2.1 | Reuters to provide the Existing Services under this Agreement; and | |
| 1.2.2 | third parties to provide services equivalent to the Existing Services under other agreements, including without limitation the provision of services to Westcom pursuant to a Transitional Services Agreement between Radianz and Westcom Dedicated Private Lines Inc. dated 30 June 2004, | |
| in each case to the level and scope specified in Section 2 (Quality and Scope of Reuters Services) and for the period specified in Section 3 (Duration). | ||
| 1.3 | Local Services | |
| Without limitation to the generality of paragraph 1.1.1, the following local services shall constitute (where appropriate) Reuters Services for the purposes of this Agreement: | ||
| a. | communication systems installation in Sites; | |
| b. | procuring tail circuits; | |
| c. | PTO liaison on communications faults; | |
| d. | communications and communications systems diagnostics; | |
| e. | fault finding; | |
| f. | communications systems upgrades; | |
| g. | line reconfiguration and testing; | |
| h. | HPM / session server administration; | |
| i. | support and administration functions in respect of the above; | |
| j. | VSAT trunks; and | |
| k. | field engineering with respect to satellite. | |
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| 1.4 | Field Engineering Services | |
| Without limitation to the generality of paragraph 1.1.1, the following field engineering services relating to the provision of communications facilities for the implementation of a Reuters or Radianz customer order shall constitute Reuters Services for the purposes of this Agreement, including: | ||
| a. | Interpretation of Reuters or Radianz customer requirements for service provision and planning technical installation. | |
| b. | Liaison with the relevant BT and Radianz communications personnel for allocation of communications capacity and address or (as appropriate) ordering of any new/changed last mile communications. | |
| c. | Liaison with Reuters or Radianz customer for site surveys and physical installation planning of the communications facility. | |
| d. | Liaison with local telecomm engineers or providers of physical communications capacity into the subscriber premises. | |
| e. | Liaison with the relevant group for the purpose of commissioning the communications facility installed on the Reuters or Radianz customer site and overall provisioning/completion of the Reuters or Radianz customer order. | |
| f. | Continuing to support field service maintenance to the extent provided during the Standard Period. | |
| 1.5 | IT Systems and related services | |
| The provision of the following IT systems and related services shall constitute Reuters Services for the purposes of this Agreement: | ||
| 1.5.1 | Third party software applications | |
| (A) | Reuters shall make available to BT Personnel rights to use third party software applications under the licences referred to in the following table, subject to BT Personnel using that software in the same manner as used by members of the Radianz Group in the Standard Period. Where the relevant licensor considers that BT Personnel’s use of that software is in breach of the relevant licence (as notified to either BT Personnel or Reuters in writing) (excluding to the extent the claimed breach is the use by BT Personnel rather than use by a member of the Reuters Group) then BT shall procure that such breach is remedied within a reasonable period. | |
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| Name of provider | Agreement under which licence to use is granted to Reuters | Application Name | |
| Oracle Corporation (UK) Limited |
Oracle
Licence Terms Reference
No. 43046A dated 30 November 2001 |
Financials – Application User | |
| Financials – Applications Read Only | |||
| Oracle Human Resources | |||
| Oracle Database Enterprise Edition – | |||
| Processor Licence | |||
| Oracle Database Enterprise Edition – | |||
| User Licence | |||
| IBM | Various agreements currently in place between Reuters and IBM | Lotus Notes Client | |
| Lotus Notes Administrator client | |||
| Lotus Notes Designer – client | |||
| Lotus Domino Enterprise Server | |||
| Business Objects | Software Licence and Related Services Agreement (M/RC 2061) dated 11th December 2001 | Full client | |
| Web Intelligence | |||
| Microsoft Ireland Operations Ltd | Enterprise Enrolment Agreement No. 7142471 dated 24 May 2004 | Various | |
| Siebel Systems Ireland Ltd | Software
Licence and Services
Agreement dated March 2000 |
Resolver Profile | |
| (B) | Reuters shall use all reasonable endeavours to procure for BT Personnel the right to use all other third party software as was (i) used by the Radianz Group during the Standard Period, and (ii) licensed to the Reuters Group as at 22 February 2005, in each case to the same extent and in the same manner as was used by the Radianz Group during the Standard Period. | |
| 1.5.2 | IT systems | |
| Access to and use of the Reuters Systems (as such term is defined in Schedule 2, Part 1 D (Security Management) (and, to the extent received by the Radianz Group during the Standard Period, all associated benefits of support and maintenance relating to the Reuters Systems) in accordance with Schedule 2, Part 1 D (Security Management) for authorised Personnel of BT, the BT Group (including Radianz) and/or the Subcontractors. |
4
| Where BT, the BT Group (including Radianz) and/or the Subcontractors use Reuters Services in respect of use of third party software applications or IT systems under this paragraph 1.5, BT shall, and shall procure that each BT Personnel shall, comply with the provisions of Schedule 2, Part 1D (Security Management). | ||
| Reuters shall also provide such reasonable assistance that BT may reasonably request to migrate such capabilities to its own systems. | ||
| 1.6 | Property Services | |
| 1.6.1 | Subject to paragraph 1.6.3, the provision of access to and use of Sites and associated facilities shall constitute Reuters Services for the purposes of this Agreement. | |
| 1.6.2 | Reuters grants BT Group a non-exclusive licence to occupy Sites which Radianz and members of the Radianz Group occupied on an informal basis (i.e. not under the terms of a formal lease or sub-lease) immediately prior to the Signing Date, upon equivalent terms. For the avoidance of doubt, the property services provided for in this paragraph 1.6 exclude all formal lease and sub-lease arrangements under which Radianz enjoyed property rights in Reuters owned or leased Sites as at the Signing Date. The Parties agree that this paragraph does not grant the BT Group exclusive possession of the Sites (or any part thereof) or create a tenancy. | |
| 1.6.3 | Reuters may provide accommodation to Reuters Services under this paragraph 1.6 at a Site other than the Site Radianz or a member of the Radianz Group occupied immediately prior to the Effective Date, and subject to paragraphs 1.6.4, 1.6.5 and 1.6.6, Reuters shall reimburse BT for its direct and reasonable costs of relocation (including, without limitation, in respect of movement and re-installation of equipment, access lines, IT systems, including in each case any reasonable related design and project management work) incurred as a consequence thereof. | |
| 1.6.4 | Reuters shall have no obligation under paragraph 1.6.3 to reimburse any costs of relocation of any member of the Radianz Group from any of the following premises, save as has been agreed prior to 22 February 2005 between any member of the Reuters Group and any member of the Radianz Group. | |
Location
*
* The Parties acknowledge that these are Non-Core Territories, and therefore there will be no costs of relocating the Radianz Group.
* text has been redacted for confidentiality
5
| 1.6.5 | For the avoidance of doubt, Reuters shall have no obligation under paragraph 1.6.3 to reimburse any costs of relocation of any member of the Radianz Group from any premises from which relocation had been achieved prior to 22 February 2005. | |
| 1.6.6 | Reuters shall have no obligation under paragraph 1.6.3 to reimburse any costs of relocation of any member of the Radianz Group from any premises to the extent such relocation is necessary as a result of a failure by BT to achieve a Migration Milestone (subject always to the operation of Clause 6). | |
| 1.6.7 | Reuters shall give to BT such notice of a planned relocation of an MTC as it is reasonably able to give, but in any event no less than 6 months’ prior written notice. | |
| 1.6.8 | The parties acknowledge that Reuters is planning to relocate the premises in the following table by the relevant date referred to in that table. Each party will take such steps as are reasonably necessary in accordance with its obligations under Clause 6 and Schedules 4 and 9 to achieve Migration of Services relevant to such premises by the relevant date, including giving such premises appropriate priority within the Migration Plan. | |
| Location | Address | Date | |
| * | * | * |
| 1.7 | Full-time Equivalents | |
| The making available to BT, the BT Group and/or the Subcontractors of Reuters Personnel equating to 144 persons in Full-time Equivalent Employment shall constitute Reuters Services for the purposes of this Agreement. | ||
| 1.8 | Non Operational Services | |
| 1.8.1 | Subject to paragraph 1.8.2, Reuters shall continue to provide to BT and the BT Group (including the Radianz Group) such non-operational services as provided by the Reuters Group to the Radianz Group during the Standard Period on the same terms (including payment) as applied during the Standard Period. | |
| 1.8.2 | Reuters’ obligation to provide finance (e.g. tax, treasury, etc.) services shall expire 6 months after the Closing Date (or such longer period as may be agreed between the parties acting reasonably). All other non-operational services shall be provided by Reuters up to the Migration Date (as required by paragraph 3). | |
* text has been redacted for confidentiality
6
| 1.8.3 | For the avoidance of doubt, nothing in this agreement shall require the Reuters Group to provide services in respect of pensions to any employees of the BT Group, save as pursuant to paragraph 1.10.4. | |
| 1.9 | HR Services | ||
| 1.9.1 | The following definitions apply for the purposes of this paragraph 1.9: | ||
| “HR Services” means payroll administration services and employee recruitment and termination services; | |||
| “HR Services Transfer Date” means the (i) date nine months after Closing or (ii) such earlier date nominated by the BT Group; and | |||
| “HR Services Transitional Period” means the period between the Closing Date and the HR Services Transfer Date. | |||
| 1.9.2 | Provision of HR Services | ||
| (i) | The BT Group must use its reasonable endeavours to procure that the Radianz Group provides the HR Services to employees of the Radianz Group as soon as reasonably practicable after the Closing Date. | ||
| (ii) | Subject to paragraph 1.9.2(iii) and to Applicable Legislation in each relevant jurisdiction, during the HR Services Transitional Period the Reuters Group will continue to provide the HR Services that were provided during the Standard Period to employees of the Radianz Group. | ||
| (iii) | If during the HR Services Transitional Period there are any costs or liabilities associated with providing additional HR Services above the level of HR Services provided during the Standard Period, the BT Group will pay to the Reuters Group, or as it may direct, an amount which indemnifies the Reuters Group (or would, if paid to any subsidiary, associate or affiliate of the Reuters Group), indemnify them (on an after- tax basis) against all liabilities, costs, claims, demands and expenses (including legal fees) arising out of or in connection with the provision of those HR Services. | ||
| 1.10 | Benefits | ||
| 1.10.1 | The following definitions apply for the purposes of this paragraph 1.10: | ||
| “Benefits Transfer Date” means the (i) date six months after Closing or (ii) such earlier date nominated by the BT Group. | |||
| “Benefits Transitional Period” means the period between the Closing Date and the Benefits Transfer Date. | |||
| “Non-risk Based Benefits” means company cars, gym membership, luncheon vouchers and administration of these benefits. | |||
| “Risk Based Benefits” means health insurance, death in service benefit, disability benefits and administration of these benefits. | |||
7
| “UK Employee” means an employee of the Radianz Group who immediately before Closing is located in the United Kingdom. | |||
| “US Employee” means an employee of the Radianz Group who immediately before Closing is located in the United States. | |||
| 1.10.2 | Risk Based Benefits | ||
| (i) | The BT Group must use its reasonable endeavours to procure that the Radianz Group provides the Risk Based Benefits to employees of the Radianz Group (other than the US Employees for whom, for the avoidance of doubt, the Radianz Group must provide Risk Based Benefits from Closing) as soon as reasonably practicable after the Closing Date. | ||
| (ii) | Subject to paragraph 1.10.2(iii) and to Applicable Legislation in each relevant jurisdiction, during the Benefits Transitional Period the Reuters Group will continue to provide the Risk Based Benefits that were provided during the Standard Period to employees of the Radianz Group other than the US Employees. | ||
| (iii) | If there are any costs or liabilities associated with providing the Risk Based Benefits during the Benefits Transitional Period (other than the cost of administering the Risk Based Benefits as referred to in paragraph 4), the BT Group will pay to the Reuters Group, or as it may direct, an amount which indemnifies the Reuters Group (or would, if paid to any subsidiary, associate or affiliate of the Reuters Group indemnify them) (on an after-tax basis) against all liabilities, costs, claims, demands and expenses (including legal fees) arising out of or in connection with the provision of those Risk Based Benefits. | ||
| 1.10.3 | Non-risk Based Benefits | ||
| (i) | The BT Group must use its reasonable endeavours to procure that the Radianz Group provides the Non-risk Based Benefits to employees of the Radianz Group (other than the US Employees and the UK Employees for whom, for the avoidance of doubt, the Radianz Group must provide Non-risk Based Benefits from Closing) as soon as reasonably practicable after the Closing Date. | ||
| (ii) | Subject to paragraph 1.10.3(iii) and to Applicable Legislation in each relevant jurisdiction, during the Benefits Transitional Period the Reuters Group will continue to provide the Non-risk Based Benefits that were provided during the Standard Period to employees of the Radianz Group other than the US Employees and the UK Employees. | ||
| (iii) | If there are any costs or liabilities associated with providing the Non-risk Based Benefits during the Benefits Transitional Period (other than the cost of administering the Non-risk Based Benefits as referred to in paragraph 4), the BT Group will pay to the Reuters Group, or as it may direct, an amount which indemnifies the Reuters Group (or would, if paid to any subsidiary, associate or affiliate of the Reuters Group indemnify | ||
8
| them) (on an after-tax basis) against all liabilities, costs, claims, demands and expenses (including legal fees) arising out of or in connection with the provision of those Non-risk Based Benefits. | ||
| 1.10.4 | Pensions Services | |
| Reuters shall provide the Pensions services referred to and in accordance with Schedule 7 (Pensions) to the Share Purchase Agreement. | ||
| 2. | Quality and Scope of Reuters Services | |
| Each of the Reuters Services shall be provided to at least the same level of service and to (but no more than) the same extent (including, without limitation, geographical extent) as such Reuters Service was provided by the Reuters Group to the Radianz Group during the Standard Period. | ||
| 3. | Duration | |
| 3.1 | Except as provided in paragraph 3.2 and paragraphs 1.8.2, 1.9 and 1.10, the Reuters Group shall make available the Reuters Services to the BT Group until the Migration Date. | |
| 3.2 | From six (6) months following the Closing Date, BT shall use all reasonable endeavours to decrease its usage of the Reuters Services (including, for the avoidance of doubt, the number of persons in Full-time Equivalent Employment made available to the BT Group) on a gradual basis as Existing Services are migrated to the New Services. The Parties shall discuss and review the anticipated and actual decrease in usage by BT of the Reuters Services in each Joint Executive Committee meeting. | |
| 4. | Service Charges | |
| 4.1 | Reuters shall charge BT for the provision of the Reuters Services on the same basis as it charged the Radianz Group for such services provided by the Reuters Group during the Standard Period (including, without limitation, pass-through of third party charges in respect of tail circuits procured as part of the Reuters Services. | |
| 4.2 | Throughout the period of the provision of the Reuters Services, the Parties shall discuss and review the anticipated reductions in the charges for the Reuters Services (in light of a decrease or anticipated decrease in usage of the Reuters Services) at Joint Executive Committee meetings. The Parties shall, acting reasonably and in good faith, agree (at such Joint Executive Committee meetings) the exact level of reductions in the charges under paragraph 4.1 for the Reuters Services as the usage of the Reuters Services by the BT Group decreases, such reduction in charges to be broadly in proportion to the reduction in the usage of the Reuters Services by BT. For example, if approximately 10% of the Reuters Services are no longer provided, then the charges shall correspondingly be reduced by 10%, regardless of the type of Reuters Service concerned or the territory in which it was provided. | |
| 4.3 | Reuters shall reduce the charges referred to in paragraph 4.1 to the extent agreed by the Joint Executive Committee in accordance with paragraph 4.2. | |
9
| 5. | Invoicing and Payment |
| 5.1 | As soon as reasonably practicable following the Closing Date, Reuters shall procure that all invoices for charges in respect of any Reuters Services shall be issued in the currency of the country in which those Reuters Services were provided. |
| 5.2 | The Parties acknowledge and agree that the requirements of paragraph 5.1 represent a change to existing practices and that, accordingly, they shall work together to agree the detail of implementing the change, taking into consideration any relevant tax or regulatory implication, provided that neither Party shall as a consequence be required to pay more, or receive less, than it would otherwise have done. |
| 5.2 | BT shall pay, or shall procure the payment by the relevant members of the BT Group of, each invoice issued by Reuters for charges in respect of the Reuters Services in cleared funds on the same basis as the existing payment terms for equivalent services provided under the Previous RSA. All payments to Reuters shall be made by BACS payment (or as otherwise agreed by the Parties) to the account or accounts nominated by Reuters from time to time. |
| 6. | General |
| If BT reasonably believes that a service should be a Reuters Service and Reuters believes, having made reasonable enquiries, that such service is not a Reuters Service, Reuters shall not be under an obligation to provide such service to BT unless and until BT has supplied evidence to Reuters’ reasonable satisfaction of prior provision of such service by the Reuters Group to the Radianz Group during the Standard Period. | |
Schedule 4
Migration Milestones
| 1. | INTRODUCTION AND DEFINITIONS | ||
| 1.1 | This Schedule sets out the Migration Milestones and the dates by which they should be achieved by BT. The Migration Milestones may only be changed by the Parties as a result of the operation of Clause 6. | ||
| 1.2 | In this Schedule 4 (and otherwise throughout the Agreement) the following terms shall have the following meanings: | ||
| “Final
RFS Notice” |
means: | ||
| (i) | in relation to a Facility where the Valid Order relating to that Facility requires a single Connection only, a RFS Notice; and | ||
| (ii) | in relation to a Facility where the Valid Order relating to that Facility requires more than one Connection (e.g. for redundancy), the RFS Notice that relates to the final Connection required at that Facility by that Valid Order; and | ||
| “RGA Customers” |
means those customers of the Reuters Group that Reuters may from time to time notify BT are known within the Reuters Group as “Reuters Global Accounts Customers” (the aggregate number of all such customers * of the Reuters Group (unless otherwise agreed by the Parties in accordance with the Change Control Procedure)). | ||
| 2. | MIGRATION MILESTONES | ||
| BT shall procure achievement of the following Migration Milestones by the relevant dates shown: | |||
| A. | Connections |
| Migration | Due Date | BT Migration Milestone | ||
| Milestone | ||||
| No. | ||||
| 1. | First anniversary of the Closing Date | The intent of the Parties is that BT has provided at least one Final RFS Notice in respect of *, however the Parties agree that the Migration Milestone shall be that BT has provided at least one Final RFS Notice in respect of * |
* text has been redacted for confidentiality
2
| Migration | Due Date | BT Migration Milestone | ||
| Milestone | ||||
| No. | ||||
| 2. | Second anniversary of the Closing Date | BT has provided at least one Final RFS Notice in respect of * Facilities in aggregate. | ||
| 3. |
Third anniversary of the Closing Date |
BT has provided a Final RFS Notice in respect of all Connections at all of the remaining Facilities covered by this * Agreement, Facilities in aggregate. | ||
| 4 |
Two months following the third anniversary of the Closing Date (unless otherwise extended by the Parties in writing) provided that where the number of remaining Facilities to which this Migration Milestone relates as at the due date for Migration Milestone 3 is *, the due date for this Migration Milestone shall be delayed by an *. |
BT has provided a Final RFS Notice in respect of all remaining Connections at any remaining Facilities covered by this Agreement. |
* text has been redacted for confidentiality
3
| Reuters agrees that it will not place orders with BT for any additional Existing Services in respect of a Reuters Customer Service in a country after the later of: | ||
| (a) | * after the applicable Service Category has been made available to Reuters by BT in respect of all Facilities in that country; and | |
| (b) | * after the date such Reuters Customer Service is capable of being provided over the test IP network provided by BT; | |
| Unless, in each case, this period is extended and agreed by the parties in writing acting reasonably and in good faith. | ||
| For the avoidance of doubt the wording set out in (a) and (b) above is a Reuters' obligation. | ||
| B. | Roll-out | |
| Due Date | BT Migration Milestone | |||
| 5 | * after the Closing Date | In each of the countries listed in Part A of Appendix A (Launch Countries), that a Service Category of Silver Standard and all Bronze Categories can be achieved in respect of all Facilities in that country. | ||
| In each of the countries listed in Part B of Appendix A (Launch Countries), that a Service Category of Gold Standard can be achieved in respect of all Facilities in that country. | ||||
| In each of the countries listed in Part C of Appendix A (Launch Countries), that a Service Category of Gold Fast Convergence can be achieved in respect of all Facilities in that country. | ||||
| In each of the countries listed in Part D of Appendix A (Launch Countries), that a Service Category of Silver Fast Convergence can be achieved in respect of all Facilities in that country. | ||||
| In each of the countries listed in Part E of Appendix A (Launch Countries), that a Service Category of Gold No Convergence can be achieved in respect of all Facilities in that country. | ||||
* text has been redacted for confidentiality
4
| Due Date | BT Migration Milestone | |||
| 6. | * of the Closing Date | In each of the countries listed in Part A of Appendix B, that a Service Category of Silver Standard and all Bronze Categories can be achieved in respect of all Facilities in that country. | ||
| In each of the countries listed in Part B of Appendix B, that a Service Category of Gold Standard can be achieved in respect of all Facilities in that country. | ||||
| In each of the countries listed in Part C of Appendix B, that a Service Category of Gold Fast Convergence can be achieved in respect of all Facilities in that country. | ||||
| In each of the countries listed in Part D of Appendix B, that a Service Category of Silver Fast Convergence can be achieved in respect of all Facilities in that country. | ||||
| In each of the countries listed in Part E of Appendix B, that a Service Category of Gold No-Convergence can be achieved in respect of all Facilities in that country. | ||||
| 7. | * of the Closing Date | In each of the countries listed in Appendix C, that a Service Category of all Bronze and Silver Categories can be achieved in respect of all Facilities in that country. | ||
| For the avoidance of doubt, a requirement in the table above that a Service Category be achieved by a due date shall include a requirement that the Service Category continues to be achieved from that date in accordance with this Agreement. | ||||
| C. | Test Network | |||
| Due Date | BT Migration Milestone | |||
| 8. | * | BT has provided at the Sites listed in Appendix D a completed test network environment (known as the BT global test environment (GTE)) so that the relevant Reuters Customer Service is capable of being provided over an IP network provided by BT as part of the New Services (which shall include, without limitation, the provision of a Final RFS Notice | ||
* text has been redacted for confidentiality
5
| Due Date | BT Migration Milestone | |||
| in respect of each of the Connections for that test network environment (all such notices to be sent to Barry Woodward and copied to Bill Fathers, or such other Reuters Personnel as Reuters may notify to BT from time to time)). |
| D. | On-ramp | |||
| Due Date | BT Migration Milestone | |||
| 9. | All reasonable endeavours to meet * | BT has provided an On-ramp Notice in respect of the Sites listed in Part A of Appendix E. | ||
| 10. | * after the Closing Date | BT has provided an On-ramp Notice in respect of the Sites listed in Part B of Appendix E. | ||
| 3. | MIGRATION PROCESS | ||
| 3.1 | The Parties will undertake the following steps in relation to the ordering, testing and acceptance of a Connection: | ||
| (A) | Reuters places a Valid Order for a Connection with BT; | ||
| (B) | when a Connection is Ready for Service, BT will: | ||
| (i) | deliver a RFS Notice; and | ||
| (ii) | provide all reasonable network and other technical information and instructions (including, without limitation, those that are required to reconfigure firewalls, routers, DNS servers and other network devices) reasonably required by Reuters to install any software and other equipment required; | ||
| (C) | Reuters installs software and other equipment, as required, and carries out acceptance tests with the customer to determine that the Connection: | ||
| (i) | achieves the Service Category required for that Connection; and | ||
* text has been redacted for confidentiality
6
| (ii) | is otherwise suitable for each Reuters Customer Service; and | ||
| (D) | as a Customer accepts a Reuters Customer Service, Reuters will issue to BT a Service Acceptance Notice for that Reuters Customer Service. | ||
| 3.2 | Without prejudice to the requirement that a Connection is capable of meeting the Service Category for that Connection for the purposes of testing and acceptance in accordance with the migration process, from the date of a Service Acceptance Notice, the Service Levels for that Connection shall be the New Service Levels in accordance with the terms set out in this Agreement. | ||
| 3.3 | BT will give regular management updates to Reuters on the status of each Valid Order until such time as BT provides Reuters with an RFS Notice for that Valid Order. Such updates shall be made available to Reuters electronically on demand and shall be updated by BT at least two times each day. | ||
| 3.4 | On receipt from Reuters of the final Service Acceptance Notice for the final Facility to be migrated, BT will issue a Final Migration Notice to Reuters. | ||
| 4. | MIGRATION LDs | ||
| 4.1 | Subject to Clause 6.13, in the event of a Migration Failure in respect of a Migration Milestone numbered * Reuters may charge BT the Migration LDs in accordance with the following table: | ||
| Percentage of Migration Failure | Migration LDs | |
| * | * | |
| Where the “Percentage of Migration Failure” equals: | ||
| * | ||
* text has been redacted for confidentiality
7
Appendix A
16 Launch Countries required by * after the Closing Date
Part A
Launch Countries requiring Service Category of Silver Standard and all Bronze Categories
* *
Part B
Launch Countries requiring Service Category of Gold Standard
* *
Part C
Launch Countries requiring Service Category of Gold Fast Convergence
* *
* text has been redacted for confidentiality
8
Part D
Launch Countries requiring Service Category of Silver Fast Convergence
* *
Part E
Launch Countries requiring Service Category of Gold No Convergence
* *
* text has been redacted for confidentiality
9
Appendix B
Countries required by the * of the Closing Date
Part A
Countries requiring Service Category of Silver Standard and all Bronze Categories
* *
* text has been redacted for confidentiality
10
11
Part B
Countries requiring Service Category of Gold Standard
* *
Part C
Countries requiring Service Category of Gold Fast Convergence
* *
Part D
Countries requiring Service Category of Silver Fast Convergence
* *
* text has been redacted for confidentiality
12
Part E
Countries requiring Service Category of Gold No Convergence
* *
* text has been redacted for confidentiality
13
Appendix C
Countries required by * after the first anniversary of the Closing Date
Countries requiring Service Category of all Silver and Bronze Categories
* *
* text has been redacted for confidentiality
14
15
Appendix D
List of Sites required for Global Test Environment
| Client | ||||
| Country | City or Region | Site Name | Host Site | Access |
| * | * | * | * | * |
* text has been redacted for confidentiality
16
Appendix E
List of Sites required for on-ramps
Part A
Sites requiring
on-ramps by * after the Closing Date
| Country | City or Region | Location Name |
| * | * | * |
* text has been redacted for confidentiality
17
Part B
Sites requiring on-ramps * after the Closing Date
| Country | City or Region | Location Name |
| * | * | * |
The Parties agree that the list in this Part B is the current indication of the Sites requiring on-ramps by * after the Closing Date and that this list may be changed (but not * in aggregate) by agreement between the Parties.
* text has been redacted for confidentiality Schedule
5
Services Levels
Part
1
The Existing Services
As an overriding principle BT shall provide and measure each Existing Service to a service level no lower than as provided and measured during the Standard Period.
| 1 | Scope |
| 1.1 | The purpose of this Part 1 of Schedule 5 is to set out the Service Levels which apply to the Existing Services as described in Schedule 2 Part 1A (Existing Services). The Service Levels for the Non-Migrating Services are the Service Levels set out in this Schedule 5 Part 1 (and references in this Part 1 of Schedule 5 to the Existing Services shall be deemed to include the Non-Migrating Services). |
| 1.2 | The Existing Services will be managed and monitored by BT in accordance with Schedule 2 Part 1C (Service Management). |
| 1.3 | In the event of a failure by BT to achieve the Service Levels for the Existing Services, the Service Credits set out in this Part shall apply in respect of such a failure. |
| 2 | Definitions |
| For the purposes of this Schedule 5 Part 1, the following capitalised terms shall have the following meanings: | |
| “Incident Threshold” has the meaning given to it in paragraph 4.2; | |
| “Qualifying Incident” has the meaning given to it in paragraph 5. | |
| 3 | Incident Classification |
| 3.1 | Incidents in respect of the Existing Services will be assigned a severity level by Reuters CRMC as follows: |
| Incident | Nature of Incident | |
| severity | ||
| Severity 1 | * | |
| Severity 2 | * | |
| 3.2 | Reuters will assign a priority to the Incident based on customer impact and severity level of the Incident. |
| 3.3 | Incidents attributed to the Existing Services will be promptly investigated by BT and report its findings to the next meeting of the Global Service Forum. |
* text has been redacted for confidentiality
| 3.4 | BT will refer issues back to the Global Service Forum if it is believed that they have been incorrectly assigned a severity level. The Global Service Forum will review (acting reasonably and in good faith) any request by BT to revise the severity level classification originally assigned by Reuters. For the avoidance of doubt, nothing in this paragraph 3.4 shall require the Global Service Forum to assign a different severity level to an Incident. |
| 4 | Incident Baseline |
| 4.1 | The Parties acknowledge that the number and frequency of the Severity 1 and Severity 2 Incidents reported by the Radianz Group in respect of services provided to the Reuters Group in the Standard Period shall represent the means by which BT’s performance to the Service Levels for the ongoing delivery of the Existing Services shall be measured. |
| 4.2 | The relevant “Incident Threshold” in respect of an Incident is as set out below: |
| Incident severity | Incident Threshold | |
| Severity 1 | * | |
| Severity 2 | * | |
| 5 | Service Levels | |
| 5.1 | Each of the Existing Services shall be provided to at least the same level of service as each such Existing Service was provided by the Radianz Group to the Reuters Group during the Standard Period. | |
| 5.2 | Without prejudice to paragraph 5.1, BT shall be deemed to have failed to meet the Service Levels in respect of an Existing Service if in any calendar month an Incident occurs that exceeds the relevant Incident Threshold in respect of the severity level assigned to that Incident (a “Qualifying Incident”). | |
| 6 | Service Credits | |
| * Since severity 1 and severity 2 service failures refer to Incidents rather than Connections, | ||
| * | ||
| 6.3 | For each Connection affected by a Qualifying Incident, the Service Credits that shall apply shall be determined as follows: | |
| 6.3.1 | each such Connection shall be deemed to have the Service Category equivalent to the Service Category it would be migrated to under the Migration Plan; and | |
| 6.3.2 | the Service Credits section of the table in paragraph 3.1 of Schedule 5 Part 2 (Service Levels and Service Credits: New Services) shall apply as though set out in this paragraph, except that: | |
| (a) | references to “failure” shall be deemed to be “Qualifying Incident”; |
* text has been redacted for confidentiality
| (b) | references to “Service Charges” shall (for the avoidance of doubt) refer to Service Charges in respect of that Connection on the Initial Price Book; and | |||
| (c) | references in the table in paragraph 3.1 of Schedule 5 Part 2 (Service Levels and Service Credits: New Services) to 1st, 2nd and 3rd failures shall mean the first, second and third Qualifying Incidents on the same Connection to the same Facility in any Contract Year. | |||
| 6.4 | Service Credits in relation to failures following the third Qualifying Incident on the same Connection to the same Facility in a Contract Year shall be those applicable to the third Qualifying Incident. | |||
| 7 | Service Performance Standards | |||
| 7.1 | Global Service Forum GMC Weekly Service Reports will be used to initiate any further investigation into Incidents raised in order to establish root cause. | |||
| 7.2 | Further analysis of actual network management data and trouble tickets shall be undertaken by BT or (to the extent appropriate) jointly by the Parties in accordance with the practices used by the Radianz Group in respect of services provided to the Reuters Group during the Standard Period. | |||
Schedule 5
Service Levels & Service Credits
Part 2
New Services
| 1. | Introduction | ||||
| The purpose of this Schedule is to describe the Service Levels which apply to all of the New Services as described in Schedule 2 Part 1B (New Services). The Service Levels for the Non-Migrating Services are the relevant Service Levels set out in Schedule 5 Part 1 (Existing Services) (and references in this Part 2 of Schedule 5 to New Services shall be deemed to exclude the Non-Migrating Services). | |||||
| The Service Levels applicable to the FAT services shall be those that apply under Schedule 5 Part 1 (Service Levels and Service Credits: Existing Services). | |||||
| The New Services will be managed and monitored by BT in accordance with Schedule 2 Part 1C (Service Management). | |||||
| 1.1. | Service Levels | ||||
| As an overriding principle, BT shall provide each New Service to a service level no lower than for the corresponding Existing Service. The Parties agree that the provisions of this Schedule 5 Part 2 are subject to this overriding principle. | |||||
| BT shall provide the New Services to the Service Levels set out in this Schedule. The following types of Service Levels shall apply in respect of the New Services: | |||||
| Technical Service Levels: | |||||
| a) | Availability | ||||
| b) | Round Trip Delay | ||||
| c) | Packet Loss | ||||
| Service Operation Levels: | |||||
| a) | Alarm Monitoring and Feed to Reuters | ||||
| b) | Fault notification | ||||
| c) | Repair progress | ||||
| d) | Orders, moves & changes | ||||
| 1.2. | Service Credits | ||||
| In the event of a failure by BT to achieve the Service Levels in paragraph 3.1 of this Schedule for the New Services, the Service Credits set out in this Schedule shall apply in respect of such a failure. | |||||
| Prior to the Migration Date, Service Credits will be calculated in accordance with the table set out in paragraph 3.1 of this Schedule. | |||||
| 2. | Definitions | ||||
| “Availability” | means the time during which New Services operate correctly without failure over the calendar month, whichin the case of New Services with re-convergenceparameters includes compliance with those parameters.For the avoidance of doubt, Packet Loss and Round Trip Delay do not fall within the definition of Availability; | ||||
| “Incident” | means an event which causes an interruption to or reduction in the quality or availability below the agreed Service Levels of the relevant Service; | |||||||
| “Maintenance Window” | means: | |||||||
| (i) | * local time (or the local equivalent of a weekend) in respect of customer Facilities only; and | |||||||
| (ii) | * in all other cases . | |||||||
| “Network
Availability Service Level” |
means Availability, RTD and Packet Loss Service Levels set out in paragraph 3.1; | |||||||
| “Re-convergence Time” | means the total length of time taken by BT to detect an Availability failure on or relating to a Connection and re- route traffic from that Connection to a Connection that is available; and | |||||||
| “Round
Trip Delay” (“RTD”) |
means the period of time between when the last byte of a message is sent from the originating equipment to the time when the last byte has been received back from the destination equipment, measured as an average over a calendar month in accordance with paragraph 3.3.7. | |||||||
| 3. | Technical Service Levels and Service Credits | |||||||
| 3.1. | Network availability | |||||||
| BT will achieve, in connection with each New Service: | ||||||||
| (i) | no less than the percentage specified for Availability; | |||||||
| (ii) | the time specified for RTDs or better for the period of Availability; | |||||||
| (iii) | no greater than the percentage specified for Packet Loss for each calendar month; and | |||||||
| (iv) | the time specified for Re-convergence Time or better than that time, | |||||||
| in each case for the applicable Service Category , as set out in the table below. | ||||||||
| References in the table below to 1st , 2nd and 3rd failures to meet a Network Availability Service Level mean the first, second and third failures on the same Connection to the same Facility * (in respect of Platinum, Gold and Silver Service Categories), or a * period (in respect of Bronze Service Categories). | ||||||||
| Where more than one failure occurs simultaneously on a Connection to a Facility, e.g. a circuit failure also triggering Packet Loss and RTD issues, this shall be treated as a single failure for the purpose of calculation of the Service Credits. | ||||||||
* text has been redacted for confidentiality
| Service Category | ||||||||||
| Platinum | Gold Fast Converge | Gold Standard | Gold No Converge | Silver Fast Converge | Silver Standard | Silver No Converge | Bronze + | Bronze | ||
| Availability * | * | * | * | * | * | * | * | * | * | |
| RTD | Europe to Europe | |||||||||
| Europe to North America | * | * | * | * | * | * | * | * | * | |
| Europe to Asia Pacific | * | * | * | * | * | * | * | * | * | |
| North America to North America | * | * | * | * | * | * | * | * | * | |
| North America to South America | * | * | * | * | * | * | * | * | * | |
| North America to Asia Pacific | * | * | * | * | * | * | * | * | * | |
| Asia Pacific to Asia Pacific | * | * | * | * | * | * | * | * | * | |
| Packet Loss ** | * | * | * | * | * | * | * | * | * | |
| Maximum Re-convergence Time | * | * | * | * | * | * | * | * | * | |
|
For 1st failure, as
percentage of the Service Charge in respect of the relevant calendar month for affected Connection |
* | * | * | * | * | * | * | * | * | |
|
For 2nd failure as percentage of
the Service Charge in respect of the relevant calendar month for affected Connection |
* | * | * | * | * | * | * | * | * | |
|
For 3rd failure as percentage of
the Service Charge in respect of the relevant calendar month for affected Connection, and as stated |
* | * | * | * | * | * | * | * | * | |
* text has been redacted for confidentiality
| Service Category | ||||||||||
| Platinum | Gold Fast Converge | Gold Standard | Gold No Converge | Silver Fast Converge | Silver Standard | Silver No Converge | Bronze + | Bronze | ||
| otherwise (if applicable) | * | * | * | * | * | * | * | * | * | |
| For Connections which have an access circuit speed below * will be added to the relevant RTD time in the above table. For Connections which retain a * | ||||||||||
* text has been redacted for confidentiality
| 3.2. | Maintenance | ||
| (i) | BT agrees that all maintenance (including, for the avoidance of doubt, within a Maintenance Window) in respect of the New Services shall be undertaken with Reuters’ prior written agreement (not to be unreasonably withheld). BT will provide 72 hours’ prior written notice of proposed maintenance and shall only carry out maintenance within a Maintenance Window. | ||
| (ii) | In the event of an emergency in respect of which emergency maintenance to rectify an outage is required, such emergency maintenance may be carried out by or on behalf of BT outside a Maintenance Window subject to Reuters’ express prior consent (not to be unreasonably withheld or delayed). | ||
| (iii) | BT acknowledges that it may undertake no more than three (3) incidents of maintenance work per Facility, per year without prior written consent from Reuters, and maintenance shall only be conducted by BT or BT Personnel. | ||
| (iv) | BT agrees that all maintenance conducted in respect of a Service that is subject to a Platinum or Gold Service Category may be conducted on only one Connection of such Service at any one time. | ||
| 3.3. | Measurement of Service Levels | ||
| 3.3.1 | BT’s performance of the New Services to the Service Levels shall be measured across the calendar month, per Service, per Facility. | ||
| 3.3.2 | The Network Availability Service Levels set out in paragraph 3.1 shall be measured on a 24 hours/7 days a week/365 days a year basis. | ||
| 3.3.3 | The measurement of BT’s performance to the Network Availability Service Levels shall exclude: | ||
| (a) | periods of maintenance carried out in accordance with paragraph 3.2 of this Schedule; and | ||
| (b) | unavailability to the extent resulting from an act or omission by Reuters or a customer of Reuters, except where acting on instructions of BT or BT Personnel. | ||
| 3.3.4 | Where BT is able to contract with more than one quality local carrier (which for the avoidance of doubt delivers sufficiently robust service levels) in the relevant location, at Reuters’ written request BT shall ensure that Services delivered to Gold Category and Silver Category Service Levels are delivered over two separate local carriers. | ||
| 3.3.5 | At Reuters’ prior written request, and where BT has not already contracted with a specific local carrier, BT shall contract with such Reuters’ requested carrier subject to payment of reasonable incremental charges. BT’s obligation to meet the relevant Service Levels shall be limited to the service levels that the local carrier has contractually committed to achieve. BT shall promptly notify Reuters in writing of any such impact (or anticipated impact) on the Service Levels. | ||
| 3.3.6 | The Parties acknowledge that Availability is in part dependent on the availability of the relevant local tail circuits, and that such availability varies from country to country. Notwithstanding the Service Levels set out in paragraph 3.1 and subject always to the overriding principle in paragraph 1.1, the maximum Availability Service Level that BT shall be required to achieve in | ||
| a country shall (subject to paragraph 3.3.7) be that set out in the table in Appendix A in respect of that country. | |||
| 3.3.7 | The Parties acknowledge that as at the Signing Date there are service levels and hours of cover referred to in the table in Appendix A that are less than the service levels and hours of cover achieved today. On and from the Signing Date, BT will work with Reuters in good faith to improve the accuracy of the table to better reflect the current service levels and hours of cover received by Reuters as at the Signing Date. | ||
| 3.3.8 | The Parties shall work together in good faith to identify improvements to the Service Levels in Appendix A in each country in each case falling within the same commercial and performance parameters. BT shall implement any such identified improvements within a reasonable time period. | ||
| 3.3.9 | Similarly, the maximum time to repair Service Level under paragraph 4.4 of this Schedule shall be subject to the table in Appendix A, subject always to the overriding principle in paragraph 1.1. | ||
| 3.3.10 | Measurement of Availability | ||
| Availability shall be measured by BT using the most up to date and appropriate technology (which will include the use of traps from routers where applicable and may also include polling). | |||
| 3.3.11 | Measurement of Round Trip Delay | ||
| RTDs shall be measured by BT by sending two test packets of 100 bytes, * between designated BT MPLS Customer Edge (CE) routers. The measurement will be the time between a test packet being sent and returning to its origin. The Round Trip Delay measurement will be calculated as an average across all test packets sent and received over a calendar month. | |||
| 3.3.12 | Measurement of Packet Loss | ||
| Packet Loss is measured by sending, two test packets * between designated BT Customer Edge (CE) routers. Packet delivery statistics will be calculated as an average of all test packets sent and received over a calendar month. | |||
| * | |||
| To the extent it is able to do so, Reuters will measure Packet Loss and it shall report the results of such measurement(s) to BT: | |||
| (i) | from the demarcation point of the BT network at a Main Technical Centre to the demarcation point of the BT network at a Facility, and BT shall be solely responsible for such validated Packet Loss; | ||
* text has been redacted for confidentiality
| (ii) | from within a Main Technical Centre to within a Facility, and BT and Reuters will meet with a view (in good faith using reasonable endeavours) to agreeing the proportion of such Packet Loss attributable to the Services. | ||
| Reuters will provide BT with the reports used to identify the Packet Loss. | |||
| 4. | Service Contract Measures | ||
| 4.1. | Incident classification | ||
| In the event of a Service outage, failure or other degradation, BT shall assign a severity level in accordance with the table below (for the avoidance of doubt, BT shall only pay Service Credits on actual Incidents - see paragraph 3.1 above): | |||
| Incident severity | Nature of Incident | |
| Severity 1 | * | |
| Severity 2 | * | |
| Severity 3 | * | |
| For the avoidance of doubt, Severity Levels in the above table have no relationship to the Severity Levels applicable to the Existing Services. | |||
| 4.2. | Alarm Monitoring and Feed to Reuters | ||
| BT will provide: | |||
| (v) | a real time feed of events describing service performance, which will be forwarded to the Reuters’ management system by BT (using the SNMP forwarding protocol) which will include the following events: | ||
| (i) | RTD threshold exceeded; | ||
| (ii) | Packet Loss threshold exceeded; | ||
| (iii) | circuit failure; | ||
| (iv) | an identifier of the affected Facility in a manner which is meaningful to Reuters. | ||
| * | Access to online reports will be made available to Reuters by BT. These online reports will include access to historical utilisation, Packet Loss and RTD performance of the New Services. The Parties will, acting reasonably, define and agree core hours for at least each of the main territories, America, Europe and Asia. During these core hours all Gold, Silver and RDF datafeed sites will * | ||
| (vii) | The Parties agree that the exact definition of events to be forwarded and the details within the protocol will be defined by BT and Reuters to ensure that the | ||
* text has been redacted for confidentiality
| appropriate information is available within six months following the Signing Date. | |||
| (viii) | In cases such as circuit failure, the alarms will not be forwarded immediately, but will be held in the processing system for a period of time (such period of time not to exceed ten seconds) to allow receipt of additional alarm information and correlation to provide a more meaningful feed of information to Reuters. | ||
| (ix) | The table below gives the frequency in minutes of the information update to be provided through the online reports: | ||
| Service Category | |||||||||
| Platinum | Gold Fast | Gold | Gold No | Silver | Silver | Silver No | Bronze | Bronze | |
| Converge | Standard | Converge | Fast | Standard | Converge | + | |||
| Converge | |||||||||
| Period through
which report will be updated for Connections between Main Technical Centres and Facilities |
* | * | * | * | * | * | * | * | * |
| Period through
which report will be updated for Connections between Main Technical Centres |
* | * | * | * | * | * | * | * | * |
| In the above table the reports available online will not contain information for the whole period measured at peak resolution. Rather, information for the last 3 months will be available at peak resolution whilst aged information will be aggregated (or “rolled up”) to provide measures over longer poll periods. | |||
| 4.3. | Fault notification | ||
| In the event that an Incident affecting a Service occurs, in addition to the real time alarm feed set out in paragraph 4.2 and the on-line reports as set out in paragraph 4.2.5, BT will notify the Reuters help desk within the times (in minutes) set out in the table below: | |||
| Service Category | |||||||||
| Platinum | Gold Fast | Gold | Gold No | Silver | Silver | Silver No | Bronze + | Bronze | |
| Converge | Standard | Converge | Fast | Standard | Converge | ||||
| Converge | |||||||||
| Severity 1 | * | * | * | * | * | * | * | * | * |
| Severity 2 | * | * | * | * | * | * | * | * | * |
| Severity 3 | * | * | * | * | * | * | * | * | * |
| Notification to Reuters by BT of an Incident will be measured from the time that the trouble ticket is opened at the BT Service Desk to the time that BT notifies Reuters that such Incident has been detected. | |
* text has been redacted for confidentiality
| 4.4. | Repair progress |
| BT will communicate to the Reuters help desk the progress of an Incident for so long as it is outstanding, as a minimum in accordance with the table below: | |
| Service Category | |||||||||
| Platinum | Gold Fast | Gold | Gold No | Silver | Silver | Silver No | Bronze + | Bronze | |
| Converge | Standard | converge | Fast | Standard | Converge | ||||
| converge | |||||||||
| Severity 1 | * | * | * | * | * | * | * | * | * |
| Severity 2 | * | * | * | * | * | * | * | * | * |
| Severity 3 | * | ||||||||
| 4.5. | Maximum time to repair |
| In the event that an Incident occurs, BT will repair such fault within the times set out in the table below: | |
| Service Category | |||||||||
| Platinum | Gold Fast | Gold | Gold No | Silver | Silver | Silver No | Bronze + | Bronze | |
| Converge | Standard | converge | Fast | Standard | Converge | ||||
| converge | |||||||||
| Severity 1 | * | * | * | * | * | * | * | * | * |
| Severity 2 | * | * | * | * | * | * | * | * | * |
| Severity 3 | * | ||||||||
| 4.6. | Orders, moves & changes |
| BT will ensure that orders, moves and changes to the Services shall be made as a maximum to the Service Levels set out below: | |
| Service Category | |||||||||
| Platinum | Gold Fast | Gold | Gold No | Silver | Silver | Silver No | Bronze + | Bronze | |
| Converge | Standard | converge | Fast | Standard | Converge | ||||
| converge | |||||||||
| New installations or physical changes |
* | ||||||||
| Logical changes |
* | ||||||||
* text has been redacted for confidentiality
Appendix A
(See next page)
| Appendix to Schedule 5 Part 2 |
|||||||||||||||||||||
| Location | Category | Avail | Config | Gold category MTTR Sev 1 |
Gold
category MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Australia (Adelaide, Brisbane, Canberra, Melbourne,Newcastle, Perth, Sydney only) | * | ||||||||||||||||||||
|
Australia (all
other locations) |
* | ||||||||||||||||||||
| Austria (Eisenstadt, St. Polten, Vienna only) | * | ||||||||||||||||||||
| Austria (all other locations) | * | ||||||||||||||||||||
| Belgium | * | ||||||||||||||||||||
| Canada (Calgary,Cooksville, Edmonton, Halifax, Hamilton, Kingston, Kitchner, Monteal, Ottawa, Quebec, Toronto only) | * | ||||||||||||||||||||
| Canada (all other locations) | * | ||||||||||||||||||||
| Denmark (Copenhagen only) | * | ||||||||||||||||||||
| Denmark (all other locations) | * | ||||||||||||||||||||
| Finland | * | ||||||||||||||||||||
| France (Paris only) | * | ||||||||||||||||||||
| France (all other locations) | * | ||||||||||||||||||||
Page 1
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Germany | * | ||||||||||||||||||||
| Gibraltar | * | ||||||||||||||||||||
| Guernsey | * | ||||||||||||||||||||
| Hong Kong | * | ||||||||||||||||||||
| Ireland (Cork, Dublin, Xxxxxxx only) | * | ||||||||||||||||||||
| Ireland (all other locations) | * | ||||||||||||||||||||
| Isle of Man | * | ||||||||||||||||||||
| Italy (Milan and Rome only) | * | ||||||||||||||||||||
| Italy (all other locations) | * | ||||||||||||||||||||
| Japan | * | ||||||||||||||||||||
| Jersey | * | ||||||||||||||||||||
| Luxembourg | * | ||||||||||||||||||||
| Monaco | * | ||||||||||||||||||||
Page 2
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Netherlands (Amsterdam, Rotterdam only) | * | ||||||||||||||||||||
| Netherlands (all other locations) | * | ||||||||||||||||||||
| New Zealand (Auckland,Xxxxxx Church, Hamilton, Wellington only) | * | ||||||||||||||||||||
| New Zealand (all other locations) | * | ||||||||||||||||||||
| Norway (Oslo only) | * | ||||||||||||||||||||
| Norway (all other locations) | * | ||||||||||||||||||||
| Singapore | |||||||||||||||||||||
| Spain (Barcelona and Madrid only) | * | ||||||||||||||||||||
| Spain (all other locations) | * | ||||||||||||||||||||
| Sweden (Stockholm only) | * | ||||||||||||||||||||
| Sweden (all other locations) | * | ||||||||||||||||||||
| Switzerland | * | ||||||||||||||||||||
| Taiwan | * | ||||||||||||||||||||
Page 3
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| UK | * | ||||||||||||||||||||
| USA | * | ||||||||||||||||||||
| China (Beijing,
Guangzhou Shanghai only) |
* | ||||||||||||||||||||
| China (all other locations) | * | ||||||||||||||||||||
| Indonesia | * | ||||||||||||||||||||
| Malaysia | * | ||||||||||||||||||||
| Mexico | * |
||||||||||||||||||||
| Portugal | * | ||||||||||||||||||||
| South Korea | * | ||||||||||||||||||||
| Venezuela | * | ||||||||||||||||||||
| Argentina (Buenos Aires, Cordoba, La Plata, Mar del Plata, Xxxxxxx, Xxxxxxx only) | * | ||||||||||||||||||||
| Argentina (all other locations) | * | ||||||||||||||||||||
Page 4
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Bahamas | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Bahrain | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Belarus | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Bermuda | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Bosnia | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Brazil | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Bulgaria | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Chile | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Colombia | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Croatia | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Cyprus (Nicosia only) | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Cyprus (all other locations) | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Czech Republic | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
Page 5
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Ecuador | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Egypt (Alexandria,
Cairo, Heliopolos only) |
* | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Egypt (all other locations) | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Estonia | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Greece | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Hungary (Budapest only) | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Hungary (all other locations) | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Iceland | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| India (Bangalore,
Mumbai, Chennai, Delhi only) |
* | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| India (Reuters
Bangalore facility only) |
* | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| India (all other locations) | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Israel | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
| Jordan | * | ||||||||||||||||||||
|
|
|
|
|||||||||||||||||||
Page 6
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Kahzakstan | * | ||||||||||||||||||||
| Kuwait | * | ||||||||||||||||||||
| Latvia | * | ||||||||||||||||||||
| Lebanon | * | ||||||||||||||||||||
| Lithuania | * | ||||||||||||||||||||
| Macao | * | ||||||||||||||||||||
| Malta | * | ||||||||||||||||||||
| Morocco | * | ||||||||||||||||||||
| Oman | * | ||||||||||||||||||||
| Peru | * | ||||||||||||||||||||
| Philippines | * | ||||||||||||||||||||
| Poland | * | ||||||||||||||||||||
| Puerto Rico | * | ||||||||||||||||||||
Page 7
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Qatar | * | ||||||||||||||||||||
| Romania | * | ||||||||||||||||||||
| Russia (Moscow only) | * | ||||||||||||||||||||
| Russia (St. Petersburg only) | * | ||||||||||||||||||||
| Russia (all other locations) | * | ||||||||||||||||||||
| Saudi | * | ||||||||||||||||||||
| Serbia | * | ||||||||||||||||||||
| Slovakia | * | ||||||||||||||||||||
| Slovenia | * | ||||||||||||||||||||
| South Africa | * | ||||||||||||||||||||
| Thailand (Bangkok, Xxxxxx | * | ||||||||||||||||||||
| Mai only) | |||||||||||||||||||||
| Thailand (Reuters Bangkok | * | ||||||||||||||||||||
| facility only) | |||||||||||||||||||||
| Thailand (all other locations) | * | ||||||||||||||||||||
Page 8
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Turkey (Ankara, Isanbul only) | * | ||||||||||||||||||||
| Turkey (all other locations) | * | ||||||||||||||||||||
| UAE | * | ||||||||||||||||||||
| Ukraine | * | ||||||||||||||||||||
| Uruguay | * | ||||||||||||||||||||
| Vietnam | * | ||||||||||||||||||||
| Albania | * | ||||||||||||||||||||
| Algeria | * | ||||||||||||||||||||
| Angola | * | ||||||||||||||||||||
| Armenia | * | ||||||||||||||||||||
| Azerbaijan | * | ||||||||||||||||||||
| Bangladesh | * | ||||||||||||||||||||
| Barbados | * | ||||||||||||||||||||
Page 9
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Botswana | * | ||||||||||||||||||||
| Brunei | * | ||||||||||||||||||||
| Cayman Islands | * | ||||||||||||||||||||
| Ghana | * | ||||||||||||||||||||
| Iran | * | ||||||||||||||||||||
| Iraq | * | ||||||||||||||||||||
| Ivory Coast | * | ||||||||||||||||||||
| Kenya | * | ||||||||||||||||||||
| Libya | * | ||||||||||||||||||||
| Madagascar | * | ||||||||||||||||||||
| Malawi | * | ||||||||||||||||||||
| Mauritania | * | ||||||||||||||||||||
| Mauritius | * | ||||||||||||||||||||
Page 10
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Moldavia | * | ||||||||||||||||||||
| Mongolia | * | ||||||||||||||||||||
| Mozambique | * | ||||||||||||||||||||
| Namibia | * | ||||||||||||||||||||
| Nigeria | * | ||||||||||||||||||||
| North Korea | * | ||||||||||||||||||||
| Pakistan | * | ||||||||||||||||||||
| Paraguay | * | ||||||||||||||||||||
Page 11
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Senegal | * | ||||||||||||||||||||
| Sri Lanka | * | ||||||||||||||||||||
| Swaziland | * | ||||||||||||||||||||
| Syria | * | ||||||||||||||||||||
| Tanzania | * | ||||||||||||||||||||
| Tunisia | * | ||||||||||||||||||||
| Turkmenistan | * | ||||||||||||||||||||
| Uganda | * | ||||||||||||||||||||
| US
and British Virgin Islands |
* | ||||||||||||||||||||
| Uzbekistan | * | ||||||||||||||||||||
| Yemen | * | ||||||||||||||||||||
| Zambia | * | ||||||||||||||||||||
| Zimbabwe | * | ||||||||||||||||||||
Page 12
* text has been redacted for confidentiality
|
Appendix to Schedule 5 Part 2
|
|||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
Page 13
|
Appendix to Schedule 5 Part 2
|
|||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Countries without Reuters Clients | |||||||||||||||||||||
| Bolivia | * | ||||||||||||||||||||
| Costa Rica | * | ||||||||||||||||||||
| Cuba | * | ||||||||||||||||||||
| Georgia | * | ||||||||||||||||||||
| Guatemala | * | ||||||||||||||||||||
| Netherlands Antilles | * | ||||||||||||||||||||
| Panama | * | ||||||||||||||||||||
Page 14
* text has been redacted for confidentiality
Appendix to Schedule 5 Part 2
| Region A – Major | Region B – Other | Region C – Other | ||||||||||
| Migration | Major | financial centres and | key financial | Reuters’ facilities | Region D – All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | centres to Client | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | Distribution | centres | Geographies | ||||||
Page 15
Appendix to Schedule 5 Part 2
| Region A – Major | Region B – Other | Region C – Other | |||||||||||
| Migration | Major | financial centres and | key financial centres | Reuters’ facilities | Region D – All | ||||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | to Client | and financial | other Reuters' | |||||||
| country | Locations | facilities | access locations | Distribution | centres | Geographies | |||||||
Page 16
Appendix to Schedule 5 Part 2
| Region A – Major | Region B – Other | Region C – Other | |||||||||||
| Migration | Major | financial centres and | key financial centres | Reuters’ facilities | Region D – All | ||||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | to Client | and financial | other Reuters' | |||||||
| country | Locations | facilities | access locations | Distribution | centres | Geographies | |||||||
Page 17
Appendix to Schedule 5 Part 2
| Region A – Major | Region B – Other | Region C – Other | |||||||||||
| Migration | Major | financial centres and | key financial centres | Reuters’ facilities | Region D – All | ||||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | to Client | and financial | other Reuters' | |||||||
| country | Locations | facilities | access locations | Distribution | centres | Geographies | |||||||
Page 18
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D – All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 19
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D – All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 20
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D – All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 21
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 22
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 23
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 24
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 25
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 26
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 27
Appendix to Schedule 5 Part 2
| Region A – Major | Region C – Other | |||||||||||
| Migration | Major | financial centres and | Region B – Other | Reuters’ facilities | Region D - All | |||||||
| phase for | Data Centre | Reuters’ | Full Tick IDN service | key financial centres | and financial | other Reuters' | ||||||
| country | Locations | facilities | access locations | to Client Distribution | centres | Geographies | ||||||
Page 28
| Appendix to Schedule 5 Part 2 |
|||||||||||||||||||||
| Location | Category | Avail | Config | Gold category MTTR Sev 1 |
Gold
category MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Australia (Adelaide, Brisbane, Canberra, Melbourne,Newcastle, Perth, Sydney only) | * | ||||||||||||||||||||
|
Australia (all
other locations) |
* | ||||||||||||||||||||
| Austria (Eisenstadt, St. Polten, Vienna only) | * | ||||||||||||||||||||
| Austria (all other locations) | * | ||||||||||||||||||||
| Belgium | * | ||||||||||||||||||||
| Canada (Calgary,Cooksville, Edmonton, Halifax, Hamilton, Kingston, Xxxxxxxx, Xxxxxxx, Xxxxxx, Xxxxxx, Xxxxxxx only) | * | ||||||||||||||||||||
| Canada (all other locations) | * | ||||||||||||||||||||
| Denmark (Copenhagen only) | * | ||||||||||||||||||||
| Denmark (all other locations) | * | ||||||||||||||||||||
| Finland | * | ||||||||||||||||||||
| France (Paris only) | * | ||||||||||||||||||||
| France (all other locations) | * | ||||||||||||||||||||
Page 1
* text has been redacted for confidentiality
Appendix A
(See next page)
|
Appendix to Schedule 5 Part 2
|
|||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Australia (Adelaide, Brisbane, Canberra, Melbourne,Newcastle, Perth, Sydney only) | * | ||||||||||||||||||||
| Australia (all
other locations) |
* | ||||||||||||||||||||
| Austria (Eisenstadt, St. Polten, Vienna only) | * | ||||||||||||||||||||
| Austria (all other locations) | * | ||||||||||||||||||||
| Belgium | * | ||||||||||||||||||||
| Canada (Calgary,Cooksville, Edmonton, Halifax, Hamilton, Kingston, Xxxxxxxx, Xxxxxxx, Xxxxxx, Xxxxxx, Xxxxxxx only) | * | ||||||||||||||||||||
| Canada (all other locations) | * | ||||||||||||||||||||
| Denmark (Copenhagen only) | * | ||||||||||||||||||||
| Denmark (all other locations) | * | ||||||||||||||||||||
| Finland | * | ||||||||||||||||||||
| France (Paris only) | * | ||||||||||||||||||||
| France (all other locations) | * | ||||||||||||||||||||
Page 1
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Germany | * | ||||||||||||||||||||
| Gibraltar | * | ||||||||||||||||||||
| Guernsey | * | ||||||||||||||||||||
| Hong Kong | * | ||||||||||||||||||||
| Ireland (Cork, Dublin, Xxxxxxx only) | * | ||||||||||||||||||||
| Ireland (all other locations) | * | ||||||||||||||||||||
| Isle of Man | * | ||||||||||||||||||||
| Italy (Milan and Rome only) | * | ||||||||||||||||||||
| Italy (all other locations) | * | ||||||||||||||||||||
| Japan | * | ||||||||||||||||||||
| Jersey | * | ||||||||||||||||||||
| Luxembourg | * | ||||||||||||||||||||
| Monaco | * | ||||||||||||||||||||
Page 2
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
| Netherlands (Amsterdam, Rotterdam only) | * | ||||||||||||||||||||
| Netherlands (all other locations) | * | ||||||||||||||||||||
| New Zealand (Auckland,Xxxxxx Church, Hamilton, Wellington only) | * | ||||||||||||||||||||
| New Zealand (all other locations) | * | ||||||||||||||||||||
| Norway (Oslo only) | * | ||||||||||||||||||||
| Norway (all other locations) | * | ||||||||||||||||||||
| Singapore | |||||||||||||||||||||
| Spain (Barcelona and Madrid only) | * | ||||||||||||||||||||
| Spain (all other locations) | * | ||||||||||||||||||||
| Sweden (Stockholm only) | * | ||||||||||||||||||||
| Sweden (all other locations) | * | ||||||||||||||||||||
| Switzerland | * | ||||||||||||||||||||
| Taiwan | * | ||||||||||||||||||||
Page 3
* text has been redacted for confidentiality
| Appendix to Schedule 5 Part 2 | |||||||||||||||||||||
| Location | Category | Avail | Config | Gold category
MTTR Sev 1 |
Gold category
MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Silver categories MTTR Sev 1 |
Silver categories MTTR Sev 2 |
Category | Avail | Config | Category | Avail | Config | Bronze Categories MTTR Sev 1 |
Hrs Of Cover |
