Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Project Description means the document that describes the Project's Reduction activities and that uses either the VCS Project Description Template or the project description template specified by the relevant Approved GHG Program;
Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.
Service Levels means the particular levels of service that the Contractor has undertaken to meet, and identified as service levels in the Statement of Requirements.
Job description means a written specification of the function of a position, duties and responsibilities, the extent and limits of authority, and work relationships within and outside the school and school district.
Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Baseline Schedule means the initial time schedule prepared by Contractor for Owner’s information and acceptance that conveys Contractor’s and Subcontractors’ activities (including coordination and review activities required in the Contract Documents to be performed by A/E and ODR), durations, and sequence of work related to the entire Project to the extent required by the Contract Documents. The schedule clearly demonstrates the critical path of activities, durations and necessary predecessor conditions that drive the end date of the schedule. The Baseline Schedule shall not exceed the time limit current under the Contract Documents.
Work Schedule means the approved order and timeline for how the requirements of this contract, including Work on individual Units or groups of Units, will be fulfilled by the Contractor.
Service Level Credit is defined in Section 8.
Compliance schedule means a schedule of events, by date, which will result in compliance with these regulations.