Service Level Description definition

Service Level Description means the Service Level Description document applicable to the Subscription Services and attached as an exhibit to an Order Form.
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Service Level Description is the applicable Service Level Agreement executed by the parties, or the Services Level Description provided by the Bank to the Client, which sets forth the operational procedures for the Services provided by the Bank.
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Service Level Description means the document attached at Schedule 1 Section 5.0 which details the standards of service to be achieved by the Contractor in supplying the Annual Support Service (including any applicable service levels) such description being amended from time to time to reflect any Software Upgrades provided that the Annual Support Service is never any less than that enjoyed by the Licensee at the Installation Date;
Sample 1

Examples of Service Level Description in a sentence

  • The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the new Service Level Description attached hereto as Attachment C.

  • The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the new Service Level Description attached hereto as Attachment A.

  • The Fund Accounting Agreement is hereby amended by deleting Attachment C (Service Level Description) attached thereto and replacing it in its entirety with the new Attachment C (Service Level Description) attached hereto as Attachment C.

  • The level of unavailability shall not exceed one half of one percent (0.5%) per month, excluding Scheduled Maintenance as described in the applicable Service Level Description (the “Down Time Warranty”).

  • The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the new Service Level Description attached hereto as Attachment D.

  • Service Level Description Handholding Support: Client Site Support(a) Level 1 Incidents.

  • Infor further warrants that the hosted environment will be available at all times throughout the Subscription Term, subject to the exceptions and allowances described in the Availability section of the applicable Service Level Description.

  • Service Level Description Measurement Availability and Performance Report Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month.

  • Service Level Description Service Level Description Handholding Support: Helpdesk Support(a) This service level will be monitored on a monthly basis.


More Definitions of Service Level Description

Service Level Description means the Service Level Description document applicable to the Subscription Services and attached as an exhibit to the contract.
Sample 1
Service Level Description means a document made available by Fujitsu on the Service Website or by Fujitsu to the Customer via other electronic means or in writing, designated as a ‘Service Level Description’ and describing the service levels applicable to any of the Cloud Services.
Sample 1

Related to Service Level Description

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Project Description means the document that describes the Project's Reduction activities and that uses either the VCS Project Description Template or the project description template specified by the relevant Approved GHG Program;

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service or Element Description Recurring Charges:

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Job description means a written specification of the function of a position, duties and responsibilities, the extent and limits of authority, and work relationships within and outside the school and school district.

  • Product Description means the description of each Hospitality Package, or series of Hospitality Packages which are the subject of any Confirmation of Purchase.

  • DESCRIPTION OF WORK [INSERT] SUBMISSION DEADLINE: [INSERT] APPROXIMATE SPECIFICATIONS: [ ] words; [ ] pages; [ ] images/drawings/figures

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Summary Plan Description or "SPD" means the Flexible Benefits Plan SPD and all appendices incorporated into and made a part of the SPD that is adopted by the Employer and attached to this Plan Document as Attachment I, as amended from time to time. The SPD and appendices are incorporated hereto by reference.

  • Attachment A is an itemized list of the estimated election expenses for this Joint Election and the amounts that each Participating Political Subdivision must deposit with the Dallas County Elections Department. It also includes the Deposit Detail for each entity. The Elections Administrator will amend “Attachment A” to reflect the changing estimates of election expenses that are caused by changing circumstances and by the withdrawal of Participating Political Subdivision(s), if any, from this Election Services Contract.

  • ATTACHMENT C STANDARD STATE PROVISIONS FOR CONTRACTS AND GRANTS REVISED DECEMBER 15, 2017

  • Purchase description means the words used in a solicitation to describe the supplies, services, or construction to be purchased, and includes specifications attached to or made a part of the solicitation.

  • Schedule of Work means that schedule attached to the Interconnection Construction Service Agreement setting forth the timing of work to be performed by the Constructing Entity pursuant to the Interconnection Construction Service Agreement, based upon the Facilities Study and subject to modification, as required, in accordance with Transmission Provider’s scope change process for interconnection projects set forth in the PJM Manuals. Scope of Work:

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Maintenance Schedule means a document which describes the specific scheduled maintenance tasks and their frequency of completion necessary for the safe operation of those aircraft to which it applies;

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Baseline Schedule means the initial time schedule prepared by Contractor for Owner’s information and acceptance that conveys Contractor’s and Subcontractors’ activities (including coordination and review activities required in the Contract Documents to be performed by A/E and ODR), durations, and sequence of work related to the entire Project to the extent required by the Contract Documents. The schedule clearly demonstrates the critical path of activities, durations and necessary predecessor conditions that drive the end date of the schedule. The Baseline Schedule shall not exceed the time limit current under the Contract Documents.

  • Specification Schedule means the Schedule containing details of the Specification.

  • Work Schedule means the approved order and timeline for how the requirements of this contract, including Work on individual Units or groups of Units, will be fulfilled by the Contractor.

  • Service Level Credit is defined in Section 8.