Complaint Resolution Process. Pursuant to § 38-1802.04(c)(13) of the Act, the School Corporation shall establish an informal complaint resolution process and shall provide a copy to students, parents, and DC PCSB as part of the Annual Compliance Reporting. Such policies and procedures shall be consistent with applicable law. The School Corporation shall provide DC PCSB written notice of any material change to its complaint resolution process at least three months prior to adoption.
Complaint Resolution Process. A. A complaint is defined as: (1) any controversy, dispute, or disagreement arising between the Association or the employee(s) and the Employer that does not concern the application or interpretation of the terms of this Agreement, or (2) is the appeal of the discharge, demotion, or suspension of a probationary employee not holding permanent status in another classification. Such matters are not included in the definition of grievances as provided in Article 16. The following shall be the sole means of settling complaints.
Complaint Resolution Process. If You have a dispute with an active chosen plan or with our customer service, please contact the Customer Care Department of CamCare for a resolution (the “Complaint Resolution Process” or the “CRP”). You may request to participate in the CRP through our email or by contacting a member care representative. You then will be requested to complete and return to CamCare certain documentation relating to Your complaint. Shortly thereafter, a member of our Complaint Resolution Team will contact You to obtain additional information and understand Your desired resolution. The Complaint Resolution Team will research and review Your complaint and work hard to obtain a desired resolution. For complaints involving health and wellness participants, we will ask You to sign a HIPAA (Health Insurance Portability and Accountability Act) waiver to allow the Service Provider to discuss the issue with us. The CRP is not a legal forum and CamCare does not, at any time, become a party to Your dispute with the Service Provider. CamCare is neither a mediator nor an arbitrator and does not provide legal advice or assistance. If You believe legal services are necessary or would be helpful to resolve Your dispute with a Health and Wellness Participant (Provider), CamCare encourages You to consult with an attorney. CamCare does not guarantee that Your participation in the CRP will result in a satisfactory outcome or Your desired resolution. You agree that, by offering the CRP, CamCare does not waive any of its disclaimers or limitations of liability, including without limitation those set forth under Sections 10 and 11 (Service Providers), 20 (Warranty Disclaimer), and 21 (Limitation of Liability).
Complaint Resolution Process. Please get in touch with us if you have any customer service complaints or other concerns relating to your Card or Account. Our complaint resolution process and all of our contact information is set out at the end of this Agreement.
Complaint Resolution Process. For the purpose of this Agreement, a grievance is defined as any difference between the Company and the Union and/or those parties on whose behalf this Agreement was entered into concerning the interpretation, application, administration or alleged violation of this Agreement. The parties recognize that in the best interests of the employees, the Union and the Company, the emphasis in this Article should be placed on resolving complaints at the lowest possible level and in an expedited manner.
Complaint Resolution Process. The Parties shall develop and implement a simple and objective complaint resolution system for all members of the school community to register concerns that may arise with respect to the SRO or the Program. The system shall comply with Police Department policies and shall provide for timely communication of the resolution of the complaint to the complainant. The system shall also allow parents and guardians to submit complaints in their preferred language and in a confidential manner that protects the identity of the complainant from the SRO consistent with the SRO’s due process rights and any applicable employment protections. All students, parents, guardians, teachers, and administrators shall be informed of the complaint resolution system and procedures at the beginning of each school year. The Parties shall develop and implement a system that allows for the SRO and other Police Department officers to register concerns, including concerns about misconduct by teachers or administrators, that may arise with respect to the Program. Annual Review of the SRO and the SRO Program In accordance with state law, the Chief and the Superintendent shall annually review the performance of the SRO and the success and effectiveness of the Program in meeting the Goals and Objectives. [NOTE: Some programs may wish to have more frequent reviews.] The review shall be conducted at the end of each school year in a meeting among the SRO, the Chief, and the Superintendent. A copy of the review shall be supplied to each attendee. The Chief and Superintendent shall jointly develop and agree in advance on the metrics for measuring the SRO’s performance and the success and effectiveness of the Program. The review shall include measures that reward the SRO’s performance, subject to the terms of any applicable collective bargaining agreements, for compliance with the terms of this Agreement and the SRO’s contributions to achieving the mission, purpose, goals, and objectives as set forth in Sections I and II. The review shall consider SRO efforts to prevent unnecessary student arrests, citations, court referrals, and other use of police authority. The review shall also assess the extent of the SRO’s positive interactions with students, families, and staff and the SRO’s participation in collaborative approaches to problem-solving, prevention, and de-escalation. The Chief and Superintendent shall provide a mechanism for receiving feedback from the school community, including principal(...
Complaint Resolution Process. The Complaint Resolution Process shall be the sole and exclusive process for resolving complaints as defined in this Article.
Complaint Resolution Process. Should a dispute arise out of this Agreement, the Beneficiary should first contact the Plan Manager to attempt resolution within 60 days of the dispute arising. The Beneficiary and the Plan Manager shall first attempt to resolve it through direct discussions in a spirit of mutual cooperation. The parties hereby establish the following out of court alternate dispute resolution procedure to be followed in the event of certain controversies or disputes involving STABLE or this Agreement that may arise between (a) an Authorized Legal Representative and/or Beneficiary and (b) the Plan Manager, the Investment Advisor, the Investment Manager, and the Custodian, or their respective affiliates, officers, directors, employees and agents (collectively, the “Plan Parties”). If a dispute develops between an Authorized Legal Representative and the Plan Parties or between the Beneficiary and the Plan Parties related to the Beneficiary’s STABLE Account transactions or other administrative matters involving a STABLE Account, then the parties will submit to non binding mediation to address the dispute. The parties will mutually determine the location, date, duration, and process for any such mediation effort and be bound by the terms and conditions as set forth in any settlement agreement that is executed following the mediation. Adjudication of any controversies between a Beneficiary and the Plan Parties that cannot be resolved through the mediation process described above shall be heard in a court of law. Some controversies between the parties may involve claims that are owned by the Plan or the Treasurer and can only be brought by the Treasurer. This provision is not intended to cover such claims.
Complaint Resolution Process. The TPA is responsible for responding to and documenting resolution of provider and participant complaints. A summary of this documentation will be provided to the Board on a quarterly basis. The Board will have final approval regarding the format and content of the summary report. The TPA will fully respond to all participant and provider complaints within ten (10) business days after receiving the complaint, or become subject to the liquidated damages described in Exhibit B, Performance Standards, of this Contract.
Complaint Resolution Process. 20.6.1 The Complaint Resolution Process shall be the sole and exclusive process for resolving complaints as defined in Section 20.2.3.
