Supplier Responsibilities. Supplier is responsible for:
Supplier Responsibilities. In addition to Supplier performing the Services described in Section 3.2 and providing the Deliverables defined in Section 3.3, and subject to AT&T meeting its responsibilities under this Order, Supplier shall provide the following: Proprietary and Confidential This Order and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier its Affiliates, and third party representatives except under written agreement by the contracting Parties. ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED Order No. SG021306.S.025.S.001
Supplier Responsibilities. 1. Supplier shall monitor the effectiveness of its security program by conducting self-audits and risk assessments of Supplier Information Systems against the requirements of written policies and procedures maintained as required by this Schedule no less frequently than every twelve (12) months. Supplier shall be responsible for ensuring consistency of its security operations, including proactive monitoring and mitigation of all vulnerabilities across all of its sites.
Supplier Responsibilities. Supplier shall, prior to the Commencement Date of Service, (i) be a member, in good standing, of NEPOOL or its successor entity and maintain an own-load dispatch or settlement account established in accordance with the rules and criteria established by the ISO throughout the term of this agreement, or (ii) have an agreement in place, for the full term of this Agreement, with a NEPOOL member whereby the NEPOOL member agrees to include the load to be served by Supplier under this Agreement in its own-load dispatch or settlement account. In addition, Supplier must satisfy registration and certification requirements, as the case may be, as a Non-Regulated Power Producer in Massachusetts and Rhode Island. Supplier is responsible for providing firm all-requirements service necessary to serve its share, as shown in Appendix A attached hereto, of the Companies aggregate load attributed to those customers taking Standard Offer Service, including changes in Standard Offer Service customer demand for any reason, including, but not limited to, seasonal factors, daily load fluctuations, increased or decreased usage, demand side management activities, extremes in weather, and other similar events. As a provider of Standard Offer Service, Supplier is solely responsible for satisfying all requirements and paying all costs incurred or to be incurred to provide those generation-related services including, without limitation, all costs or other requirements to furnish installed capability, operable capability, energy, operating reserves, line losses, automatic generation control, and other generation-related ancillary services associated with the provision of its share of Standard Offer Service. Supplier is also solely responsible for meeting any other requirements and paying any other cost now or hereafter imposed by the ISO from time to time which are attributable to the provision of Standard Offer Service, as they may arise. If the ISO or any successor entity or NEPOOL allocates any expenses or uplift costs to the Standard Offer Service provided by the Supplier (on a load or peak load basis or otherwise), the expenses or costs so allocated will be borne by the Supplier alone without recourse to the Companies. Supplier shall be responsible for all transmission and distribution losses associated with the delivery of electricity supplied under this Agreement from the sources of its supply to the meters of those customers taking Standard Offer Service ; provided, however, the...
Supplier Responsibilities. Supplier shall ensure that all significant data and circumstances in terms of its performance of its contractual obligations as well as the intended use of its deliveries are known to Supplier in good time. Offers shall be at no expense to Customer. Supplier shall ensure before providing any offer that it fully understands Customer’s and Buyers’ intended purposes, and that Customer understands and has all information required to meet all Customer and legal requirements exactly (“Buyer” shall mean as later herein defined). Supplier shall check all documents, including drawings and specifications, provided for matters including the local situation, correctness, and feasibility, as well as any performance of preliminary work by third parties. Supplier shall notify Customer in writing without unreasonable delay of any con- cerns with any of these documents and work with Customer to ensure a resolution to any such concern.
Supplier Responsibilities. As set forth in Schedule A, SCRIPSAMERICA or Supplier shall purchase and provide all raw materials, components, packaging, labeling and shipping materials, labor, utilities and equipment necessary to manufacture, assemble, package, and label the Products and pack the Products for shipping, all in strict compliance with the Specifications. Use of materials shall be on a first in, first out basis, unless otherwise agreed to in writing by SCRIPSAMERICA. Supplier shall prepare and deliver in a timely fashion all reports and information reasonably requested by SCRIPSAMERICA, including, product quality, and daily production and shipping reports. Upon the date hereof and each anniversary hereafter, Supplier shall provide SCRIPSAMERICA with a list of all assets that are located at any of Supplier’s facilities but are owned by SCRIPSAMERICA. If SCRIPSAMERICA purchases and provides any raw material and/or packaging/ancillary items, Supplier shall deduct those costs from the Purchase Order value and Invoice SCRIPSAMERICA for the balance amount.
Supplier Responsibilities. 8.1 The Supplier shall:
Supplier Responsibilities. The supplier will provide and maintain the IT system used by the client. The IT support contract between the supplier and the client includes full details of these responsibilities. Additionally, the supplier will: Ensure relevant software, services and equipment are available to the client in line with the uptime levels listed below. Respond to support requests within the timescales listed below. Take steps to escalate and resolve issues in an appropriate, timely manner. Maintain good communication with the client at all times. Client responsibilities The client will use the supplier-provided IT system as intended. The IT support contract between the supplier and the client includes full details of the IT system and its intended uses. Additionally, the client will: Notify the client of issues or problems in a timely manner. Provide the supplier with access to equipment, software and services for the purposes of maintenance, updates and fault prevention. Maintain good communication with the supplier at all times. Guaranteed uptime Uptime levels In order to enable the client to do business effectively, the supplier guarantees that certain items will be available for a certain percentage of time. These uptime levels apply to items in the Equipment, software and services covered table that show a tick in the Covered for uptime? column. The level of guaranteed uptime depends on the priority level of each item: Priority level Guaranteed uptime 3 99%
Supplier Responsibilities. The Supplier will: • designate the Supplier Representative. The Supplier may from time to time and on written notice designate other persons to act as its Representative. This Representative will liaise with the University as often as required for the efficient implementation of the Project and is authorised to transmit instructions from the Supplier to the University, and to receive information from the University, submit to the University reports as appropriate, which may include partial reports released from time to time at dates as may be designated in the Scope of Work, • provide the Goods and/or Services in accordance with, and as specified in, this Agreement, • assign a Personnel complement sufficient both in numbers and skills to ensure due and proper performance of its obligations under this Agreement,. • perform the Services with due care and skill and in accordance with the degree of skill, care and diligence normally exercised by recognised professional persons or firms who supply Services of a similar nature, • if and whenever the University gives it written notice of any deficiencies in performing its obligations hereunder, the Supplier undertakes to acknowledge such notice in writing within 5 days, • provide continued training and development for all of its personnel in those skill areas relevant to the performance by the Supplier of its obligations under this Agreement, • ensure that the Goods and Services must be fit for the purposes for which these types of Goods and Services are commonly required and for any other purposes described in this Agreement, • ensure that it and its personnel comply with all applicable laws and the University’s rules, regulations and policies, procedures and standing orders, as may be amended from time to time. Without limiting the generality of this, the Supplier must comply with legislation relating to the rendering of the Services and delivery of the Goods, and • keep statistics, minutes and other records required by legislation on file and available for inspection by the University’s appointed administrator.
Supplier Responsibilities. The Supplier will provide and maintain the IT system used by the Client. This Agreement between the Supplier and the Client includes full details of these responsibilities. Additionally, the Supplier will do the following: ● SaaS will be maintained at 99% uptime/availability or greater 24/7/365 ● Ensure relevant software, services and equipment are available to the Client including an appropriate level of spares ● Respond to support requests within the timescales listed below ● Take steps to escalate and resolve issues in an appropriate, timely manner ● Maintain good communication with the Client at all times Client Responsibilities The Client will use the Supplier-provided IT system as intended. The Client is responsible for maintaining power and internet connectivity at all video offload locations on the network. For offload via a Client approved third party or Supplier provided access point, the Client has the option of either (a) organizing an independent internet connection via its local provider with a minimum upload speed of 50 Mbps, or, (b) connecting the access point to its own network having a minimum internet upload speed of 50 Mbps. Upon execution of this Agreement, as part of the deployment process, a network assessment will be conducted of the Client’s upload speed for the transmission of data to the CJIS Compliant Cloud. In most cases, the Client should budget for an increase to their upload speed with their local carrier. Additionally, the Client will: ● Notify the Supplier of issues or problems in a timely manner ● Provide the Supplier with access to equipment, software and services for the purposes of maintenance, updates and fault prevention ● Maintain good communication with the Supplier at all times GUARANTEED RESPONSE TIMES When a Client raises a support issue with the Supplier, the Supplier promises to respond in a timely fashion. Response Times UA provides a 99% uptime/availability commitment. All systems have health monitoring that assures that issues are typically addressed 24/7/365 by UA personnel before they become an impact to the performance of the service. For support provided to the Client directly, UA has a tiered response to support that will escalate the level of support depending on the situation. Tier 1 would be on-site support by the department staff after they have been trained by UA, which will alleviate most day-to-day issues that may pop up. Problems beyond Tier 1 scope will be escalated to Tier 2, which is phone-b...
