Examples of Response Times in a sentence
The Supplier will use its reasonable endeavours to deliver the following Response Times in respect of incidents as set out in the table below.
Support Level to be provided by Partner Partner must comply with the Initial Response Times and Maximum Processing Times, when communicating with the Supported End User and any member of the SAP Group.
Standard Business Hours: 7 am – 5:30 pm (M – F) during regular campus business days Initial Response Times: ANY support or service request will be responded to within the following times.
After Hours: any time or day not within standard business hours Initial Response Times: CRITICAL support or service requests will be responded to within the following times.
The Supplier will use its reasonable endeavours to deliver the following Response Times, Fix Times and Availability as classified in the tables below.