ITS Responsibilities Sample Clauses

ITS Responsibilities. The general areas of support (such as Incident and Change Management) applicable to every ITS Service, are specified in the ITS Global Service Levels document. ITS provides direct Tier 2 and Tier 3 support and also manages the supporting vendors who provide Tier 4 support. All levels of support that require vendor participation are provided through a comprehensive and specialized suite of contracted maintenance services. Underpinning vendor contracts employ SLA metrics to meet or exceed ITS SLA metrics for both incident and problem resolution. See the table below for a complete listing of ITS responsibilities for Tiers 2 and 3. Tier Level Who Provides Responsibilities Tier 2 ITS  Coordination of ITS service support for complementary services for IVMS regardless of ticket priority  Accept low priority service requests for name changes, mailbox additions/deletions, management reports, and password resets.  Basic Service information request responses  Acceptance of detailed service inquiry requests for routing to appropriate ITS service entity  Coordination point for all ITS Major Incident Process (MIP) instances Tier 3 ITS  Tier 2 incident escalation  Problem ticket resolution  Scheduling and resolution of change requestsManagement of the configuration elements for all configured service components  Coordination of service monitoring and reporting  Execution of defined managed service operations policies e.g. security updates, release updates, system repair, etc.  Coordination with vendors on priority 1 and 2 incidents  Input of service configuration databases and operational parameters (switch configurations)  Traffic monitoring and application performance monitoring  Implementation of system upgrades  Execution of firmware updates and OS patchesMaintenance of call routing tables  Tier 2 level hardware replacements  Escalations from tier 1  Troubleshooting support with supporting LAN/WAN resources and Hosting services if applicable  Billing input and reconciliation  Service life cycle planning Customer Responsibilities Once established, IVMS customers are responsible for basic Tier 1 activities as applicable for the service PBX service (e.g., EIPT, Managed PBX, or Centrex). Many of the tasks of Tier 1 are performed by the agency voice mail users. Tier 1 responsibilities are shown below. Tier Level Tier Level Tier Level Tier 1 Customer service responsibilitiesSubmission of incident and service request tickets  Provision of netwo...
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ITS Responsibilities. 2.2.1. ITS will provide the Customer’s server(s) rack space in the secure USC Data Center Co-location Facility, along with network connections and power.
ITS Responsibilities. 1. Assure that all customer requests for service are tracked through the online ticket system.
ITS Responsibilities. ITS’ responsibilities and/or requirements in support of this Agreement include: List ITS’ responsibilities; these can be categorized by application or specific to service parameters. • Meet response times associated with the priority assigned to incidents and service requests. • Generating quarterly reports on service level performance. • Appropriate notification to Customer for all scheduled maintenance via the Maintenance Calendar, Service Catalog web page and/or a communication to campus via the ITS Communication Manager • ITS will implement defined processes to deliver these service levels
ITS Responsibilities. The successful completion of the proposed project depends on the full commitment and participation of ITS management and personnel. The responsibilities listed in this section are in addition to those responsibilities specified in the Agreement and are to be provided at no charge to IBM. IBM's performance is dependent upon the following responsibilities being fulfilled by ITS.
ITS Responsibilities. ITS will provide the infrastructure, technology, personnel, processes, and monitoring tools necessary to deliver Learning Management System support as described in this document, and: • Meet response times associated with the priority assigned to incidents and service requests. • Appropriately notify users of all scheduled maintenance via System Status. • Clearly document the LMS services provided in the ITS Service Catalog.
ITS Responsibilities. ITS will provide the system(s) with power, network connectivity and rack space in the Data Center. ITS shall strive to make the systems(s) available 24 hours a day, seven days a week (24x7) with the exception of properly scheduled “maintenance windows.” ITS will monitor the system(s) 24x7 and will send notification to the Primary Technical Contact provided in this SLA of any system problems that will impact the Customer within 2 hours. ITS reserves a daily midnight to 6 a.m. “maintenance window” in order to maintain the system(s) at optimum functionality with hardware, software and firmware updates. ITS will notify the Customer 3 business days in advance and schedule a downtime during this maintenance window, unless critical vendor patches for the OS or Applications necessitate a shorter notice period. For all other outages, ITS will negotiate a special maintenance window that will be mutually agreed upon by ITS and the Customer. ITS reserves the right to control the configuration of the server and installed applications to mitigate valid security concerns. ITS may bring the system(s) down at any time for events such as, but not limited to, physical or electronic threat, compromise, or valid legal and policy compliance issues. ITS will attempt to contact the Primary Technical Contact as soon as possible after such an event has occurred. As part of Systems support, ITS will: Restore the system to full functionality in case of a hardware failure. Resolve problems related to the OS and its configuration. Apply all necessary OS and security-related patches and updates as deemed appropriate by ITS Support Staff. Changes will be applied during properly scheduled maintenance windows. Upgrade the OS to new versions as they are deemed appropriate by ITS Support Staff and in mutual agreement with the Customer. Create, administer and delete user accounts on the system. Install 3rd party software applications provided by the Customer, only when they must be installed “system-wide”, or when the installation requires privileged system access. All other 3rd party software installations are the responsibility of the Customer. ITS will not provide end-user application level support for 3rd party applications. The ITS Information Security office will review requests for, and final “system-wide” or “privileged” installations. Remove 3rd party software if it causes problems with the proper functioning of the system and/or other supported software. ITS will not configure unsec...
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ITS Responsibilities. ITS will provide the infrastructure, technology, personnel, processes and monitoring tools necessary to deliver Standard Desktop Support as described in this document, and: • Meet response times associated with the priority assigned to individual incidents and service requests. • Appropriately notify users of all scheduled maintenance via System Status notifications. • Clearly document the service provided in the ITS Service Catalog.

Related to ITS Responsibilities

  • IRO Responsibilities The IRO shall:

  • Roles & Responsibilities During the MOU Period, the Parties will work together to develop the final scope of the CCA project. The Parties are entering into this MOU in good faith and final project approval is contingent on satisfactory completion of the milestones outlined in Appendix A. CCAG is solely responsible for all costs throughout the approval process. As applicable, CCAG shall maintain adequate insurance coverages for any work conducted on the property ("Property”) depicted in Appendix B during the MOU Period.

  • Client’s Responsibilities In addition to other responsibilities herein or imposed by law, the Client shall:

  • Our Responsibilities This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. This notice took effect on September 23, 2013. We are required to maintain the privacy of your protected health information and we will follow the terms of this notice while it is in effect. Your Protected Health Information (PHI) and Other Nonpublic Personal Information PHI — health information that identifies you or could be used to identify you that was created or received by a provider, health plan, or employer, and that relates to one of the following: • Your past, present, or future physical or mental health or condition • Providing you health care • The past, present, or future payment for providing you health care Other Nonpublic Personal Information — identifies you, such as account balance information, payment history, information obtained in connection with a loan, or information from a consumer report. Your Information We collect your information as necessary to provide you with health insurance products and services and to administer our business. We may also disclose this information to nonaffiliated third parties as described in this notice. The types of information we may collect and disclose include: • Information you or your employer provide on applications and other forms, such as names, addresses, social security numbers, and dates of birth • Information about your interactions with us or others (such as providers) regarding your medical information or claims • Information you provide in person, by phone, in email, or through visits to our website Your Rights When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities. Get a copy of health and claims records • You can ask to see or get a copy of your health and claims records and other health information we have about you. • We will provide a copy or a summary of your health and claims records, usually within 30 days of your request. We may charge a reasonable, cost-based fee. • We may ask that you submit your request in writing. Please note, if you want to obtain copies of your medical records, you should contact the practitioner or facility. We do not generate, modify, or maintain complete medical records. • You may also request that we send a copy of your information to a third party. We may ask that you submit a written, signed authorization form permitting us to do so and we may charge a reasonable fee for copying and mailing your personal information. Ask us to correct health and claims records • You can ask us to correct your health and claims records if you think they are incorrect or incomplete. • We may say no to your request, but we’ll tell you why in writing within 60 days. Request confidential communications • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. • We will consider all reasonable requests, and must say “yes” if you tell us you would be in danger if we do not. • All requests should be made in writing. • It may take a short period of time for us to implement your request. • We will comply with your request if it is reasonable and continues to permit us to collect premiums and pay claims under your policy, including issuing certain explanations of benefits and policy information to the BlueShield of Northeastern New York is a division of HealthNow New York Inc., an independent licensee of the BlueCross BlueShield Association. 15049R_NENY_12_19 f11011 subscriber of the policy. For example, even if you request confidential communications: ο We will mail the check for services you receive from a nonparticipating provider to you but made payable to the subscriber ο Accumulated payment information such as deductibles (in which your information might appear), will continue to appear on explanations of benefits sent to the subscriber ο We may disclose to the subscriber, as the contract holder, policy details such as eligibility status or certificates of coverage Ask us to limit what we use or share • You can ask us not to use or share certain health information for treatment, payment, or our operations. • We are not required to agree to your request, but if we do, we will abide by our agreement (except when necessary for treatment in an emergency). You have the right to request a list of certain disclosures of your information we or our business associates made for purposes other than treatment, payment, or health care operations. You have the right to receive a paper copy of this notice Choose someone to act for you • You have the right to authorize individuals to act on your behalf with respect to your information. You must identify your authorized representatives on a HIPAA-compliant authorization form (available on our website) and explain what type of information they may receive. • You have the right to revoke an authorization except for actions already taken based on your authorization. File a complaint if you feel your rights are violated • You can complain if you feel we have violated your rights by contacting us using the information listed on page 4. • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. • We will not retaliate against you for filing a complaint. Your Choices For certain health information, you can tell us your choices about what we share. We may use and disclose your information in the situations described below but you have the right to limit or object to these uses or disclosures. If you have a clear preference for how we share your information in these situations, contact us using the information on page 4. • With your family, close friends, or others involved with your health care or payment for your care when you are present and have given us permission to do so. If you are not present, if it is an emergency, or you are not able to give us permission, we may give your information to a family member, friend, or other person if sharing your information is in your best interest. In these cases, the person requesting your information must accurately verify details about you (e.g., name, identification number, date of birth, etc.) and prove involvement with your health care or payment for your health care by providing details relevant to the information requested. For example, if a family member calls us with prior knowledge of a claim (e.g., provider’s name, date of service, etc.), we may confirm the claim’s status, patient responsibility, etc. We will only disclose information directly relevant to that person’s involvement with your health care or payment for your health care. • In a disaster relief situation. Uses and disclosures for which we will obtain your authorization In these cases we never share your information unless you give us written permission: • Marketing purposes • Sale of your information • Disclose your psychotherapy notes • Make certain disclosures of information considered sensitive in nature, such as HIV/AIDS, mental health, alcohol or drug dependency, and sexually transmitted diseases. Certain federal and state laws require that we limit how we disclose this information. In general, unless we obtain your written authorization, we will only disclose such information as provided for in applicable laws. Our Uses and Disclosures How do we typically use or share your health information? We typically use or share your health information in the following ways: Help manage the health care treatment you receive • We can use your health information and share it with professionals who are treating you.

  • Your Responsibilities You represent and agree to the following by enrolling for Mobile Banking or by using the Service:

  • CITY’S RESPONSIBILITIES 2.1. The CITY shall designate in writing a project coordinator to act as the CITY's representative with respect to the services to be rendered under this Agreement (the "Project Coordinator"). The Project Coordinator shall have authority to transmit instructions, receive information, interpret and define the CITY's policies and decisions with respect to the CONTRACTOR's services for the Project. However, the Project Coordinator is not authorized to issue any verbal or written orders or instructions to the CONTRACTOR that would have the effect, or be interpreted to have the effect, of modifying or changing in any way whatever:

  • COUNTY’S RESPONSIBILITIES A. A County program liaison will monitor the submission of all correspondence required in this Agreement, including, but not limited to:

  • User Responsibilities i. Users are required to follow good security practices in the selection and use of passwords;

  • KEY RESPONSIBILITIES The following objects of local government will inform Employee’s performance against set performance indicators:

  • Vendor Responsibilities Note: NO EXCEPTIONS OR REVISIONS WILL BE CONSIDERED IN C-M, O-S, V-W. Indemnification

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