DESKTOP SUPPORT SERVICES Sample Clauses

DESKTOP SUPPORT SERVICES including:
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DESKTOP SUPPORT SERVICES. Vendor will provide problem determination and problem resolution at the End User’s work location within a facility using on-site services which are a combination of deskside support and hardware related support such as break/fix (i.e., hardware maintenance). Vendor will not provide such on-site services to End Users in Locations in Malaysia until Contract Year 3. For equipment that is eligible for hardware maintenance Services and that is assigned to Mobile End Users and/or Remote End Users, Vendor will provide such Services as depot services only, that is, performed at an Vendor-designated repair location. Vendor will identify the designated depot services location and provide ACI the processes Mobile End Users and Remote End Users will follow in obtaining such Services. Where no Vendor repair centre is available Vendor will either replace equipment or provide a loan machine and make good repairs on the defective system. In those instances when physical presence is required to perform desktop services and no on-site resource is available, Vendor will engage and dispatch personnel to address the request and/or resolve the issue. If services are performed by a third party, ACI would be billed directly by the third party. If Services are performed by Vendor, Vendor will invoice ACI for travel and living expenses as Pass-Through Expenses and labor performed by non-ACI dedicated personnel would be billed via the rate card in Schedule C (Charges).
Sample 1Sample 2
DESKTOP SUPPORT SERVICES. IBM will provide assistance with problem determination and problem resolution at the End User’s work location within a Facility using on-site services which are a combination of deskside support and hardware related support such as break/fix (i.e., hardware maintenance). IBM will use VMU’s SMS tool: (a) for Image Development and software distribution and (b) to perform Remote takeover of Wintel desktops and laptops.
Sample 1
DESKTOP SUPPORT SERVICES. A ‘managed’ desktop is a computer which is configured to run a standard BITC Windows 2000 or Windows XP desktop environment and which is connected to the schools Windows 2000 file server. Version 1 of this ‘managed service’ has been installed in many schools since early in 2000. Version 2 of the managed service will be designed and agreed between BITC and school representatives during 2003 and will be implemented at all schools following introduction of new server systems (see para 2.3.1 Server Equipment). Some service arrangements for desktop equipment defined in this SLA vary depending upon whether a desktop system is ‘unmanaged’ or is a Version 1 managed service system. Any special arrangements applicable for Version 2 managed service desktops will be agreed in parallel with development of the design and will be incorporated into this SLA at a later stage. The following support services will be provided: • Equipment installation • Fault diagnosis and rectification • Hardware repair • Installation and maintenance of system software • Installation of application software • Anti-virus. In order to provide a consistent and controllable level of service it is essential that the services of BITC desktop support staff and third party warranty providers are closely integrated. The school must therefore notify BITC of any new equipment not procured via BITC that it wishes BITC to support. BITC will not be obliged to support whatever equipment a school wishes to install and schools are advised to confirm support arrangements with BITC prior to purchase or acquisition. BITC will be responsible for the installation of all networked desktop equipment. This equipment will only be connected to the schools broadband network if: • it satisfies the minimum technical standards for connection provided by BITC • BITC is able to support the equipment. Desktop services will be provided for all such items of ICT equipment that connect to the school broadband line via a point on the school data network. This includes any peripheral equipment that is connected to a networked computer and any laptop computer which has been configured for network connection but is not necessarily permanently connected. This equipment must be included in the school’s schedule of SLA equipment and be labelled with a BITC asset tag (this asset tag does not denote ownership of the asset). All desktop computer and laser printer equipment must be purchased with a three year on-site warranty. Where the c...
Sample 1
DESKTOP SUPPORT SERVICES. ● Maintenance ● Desktop ● Anti-virus and Intrusion detection agents ● Secure remote desktop admin ● Software distribution/security patches ● Repair and/or replacement (if required) of End User Equipment that malfunctions during Term with appropriate pass-through charges. Information Security ● Detection, Protection, Monitoring services of devices and networks Telephony & Circuits ● PBX, voice and data circuits Service Category Description Applicable Termination Date IT Infrastructure Support ● Firewalls ● Remote Access ● Network ● Network Scans ● Network File Shares and Data Migration The following Services provided to all remotely located Buyer end users, regardless of whether or not the end user is located at a Shared Space (but not to the extent Buyer has moved end users from a Shared Space to a new Buyer space): IT Support ● Infrastructure/Connectivity (applications) ● Office365 (email, calendar) ● iPhone Active Sync -Exchange servers ● Advanced Email Threat Protection services ● Email migration support services
Sample 1
DESKTOP SUPPORT SERVICES. In North America, Reuters or the applicable member of the Reuters Group provided services to Moneyline (“Desktop Support Services”) from the Moneyline Closing Date until November 26, 2002, which included desktop support, LAN management, office telecommunications procurement and support, employee dial up connectivity and VPN access for Moneyline employees.
Sample 1

Related to DESKTOP SUPPORT SERVICES

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund: § Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state); § Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations. § Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Software Services If elected by Customer, the following Software Services will be made available for Customer’s use.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Program Services a) Personalized Care Practice agrees to provide to Program Member certain enhancements and amenities to professional medical services to be rendered by Personalized Care Practice to Program Member, as further described in Schedule 1 to these Terms. Upon prior written notice to Program Member, Personalized Care Practice may add or modify the Program Services set forth in Schedule 1, as reasonably necessary, and subject to such additional fees and/or terms and conditions as may be reasonably necessary.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

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