Maintenance and Support Services definition
Examples of Maintenance and Support Services in a sentence
Unless extended support coverage is defined within and purchased through a related SOW, Maintenance and Support Services shall be available during the hours of 8:00 a.m. to 6:00 p.m., Eastern Time, Monday through Friday, excluding the following U.S. holidays, as defined by the US Federal Government (▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇)), including: New Year’s Day, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇.
In the event of any default by Customer in the payment of any amounts due hereunder, which default continues unremedied for at least ten (10) calendar days after the due date of such payment, i3- ImageSoft shall have the right to cease to provide any Maintenance and Support Services and Upgrades and Enhancements to Customer unless and until such default, and any and all other defaults by Customer under this SMA, shall have been cured.
If i3-ImageSoft thereafter fails to perform the Maintenance and Support Services in accordance with this Limited Warranty after a reasonable period of time (and at least thirty (30) days), Customer’s sole and exclusive remedy shall be termination of this SMA in accordance with Section 10of this SMA.
Customer acknowledges and agrees that i3-ImageSoft and Product Vendor may require on-line access to the Customer’s system for i3-ImageSoft to provide Maintenance and Support Services hereunder.
The parties acknowledge that i3-ImageSoft is an independent contractor and that it will be responsible for its obligations as employer for those individuals providing the Maintenance and Support Services.