Service Desk definition

Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

Service Desk means our personnel that provide Student Support Services to Authorized Users under this Section 24.

Service Desk means the facility provided by BT to handle enquiries and administration for the Service.

Examples of Service Desk in a sentence

• From time to time, it may be necessary for us to perform scheduled maintenance on and/or deliver upgrades to various components of the Service Desk Infrastructure, as set forth in more detail in the Order Form.

• The Service Desk module allows us to dispatch field technicians for field service break-fix, installation configuration, and upgrades; and gives us the capability to manage multiple queues, client service issues and sub-issues, priority, status, routing, ticket history, and resource allocation.

• You agree to provide us any reasonable information and training required by us to establish the Service Desk Infrastructure.

• We shall use commercially reasonable efforts to make the Service Desk Infrastructure is available.

• You shall use best efforts to ensure that only Authorized Customer Support Users are provided access to the Service Desk Infrastructure and Student Support Services, including not causing or permitting third parties to access such infrastructure or services.

More Definitions of Service Desk

Service Desk means the helpdesk that you are able to contact to submit service requests, report Incidents and ask questions about the CVE Service.

Service Desk means the point of contact within Maintel, via either telephone or the Support Portal through which all Support Requests will be raised.

Service Desk means the helpdesk that the Customer is able to contact to submit service requests, report Incidents and ask questions about the Service.

Service Desk means TELVIVA’s helpdesk in respect of the Communication Services described in the Schedule;

Service Desk means the English speaking helpdesk that you are able to contact to submit Service Requests, report Incidents and ask questions about the Compute Managed Service.

Service Desk means the helpdesk to submit service requests, report Incidents and ask questions about the Service.

Service Desk means the facility provided by BT to handle enquiries and administration for the Service. “Service Level” means the level of Service which is applicable to the Service, as set out in Clause 24.