Monitoring Services definition
Examples of Monitoring Services in a sentence
Verkada makes no representation or warranty, whether express or implied, that the Products including the Monitoring Services will prevent any loss, damage or injury to any person or property, whether by reason of burglary, theft, hold-up, fire or any other cause, or that the Products will in all cases provide the protection for which they are installed or intended.
In connection with performing the Monitoring Services, Verkada and/or its Call Centers will record and transcribe communications between a Call Center agent and the Customer contact(s) on the Call List for incident response, quality assurance, training, and investigative purposes.
Once installed, it is Customer’s responsibility (or a properly licensed installer selected by Customer) to configure its Products in order to enable the Monitoring Services, including by creating and maintaining appropriate Trigger and Response Actions via the Hosted Software (i.e., by creating an “Alarm Address” or “Alarm Site” within Customer’s account in the Hosted Software and configuring it in Customer’s discretion).
In addition to Section 10.2 of the Agreement, to the fullest extent permitted by applicable law, Customer will indemnify, defend, and hold harmless Verkada Indemnitees from and against any Claim (including reasonable attorney’s fees, court costs, fees associated with investigations, or fees or fines relating to permits or false alarms) arising from Customer’s use of the Monitoring Services or its performance, or failure to perform, its obligations under these Alarms Terms.
In order to use the Monitoring Services, Customer must: (i) purchase a License for each location at which Monitoring Services will be provided (a “Monitoring License”); and (ii) select an Alarm response that specifies a Call Center response (such as verifying video, notifying persons on the Customer’s Call List, or contacting First Responders) within the Hosted Software, as more fully described in the Documentation.