Technical Support Services definition

Technical Support Services means the remote telephonic support provided by Seller on a standard and centralized basis concerning the Products, including diagnostic services and troubleshooting to assist Customer in ascertaining the nature of a problem being experienced by the Customer, minor assistance concerning the use of the Software (including advising or assisting the Customer in attempting data/database recovery, database set up, client-server advice), and assistance or advice on installation of Releases provided under this Agreement.
Technical Support Services means technical support and maintenance services provided by BlackBerry.
Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at microstrategy.com (“Technical Support Policy”) when the Services are purchased.

Examples of Technical Support Services in a sentence

These sessions may include a review any opensupport issues, and to provide pro-active Version upgrade planning and preparation support.2.4.3.assistance with System setup & configuration (SSO, SSL, AD, Supported data connectors) (up to ten (10) hours).2.4.4. assistance with Multi Node Setup & configuration (for supported deployment models) (up to ten (10) hours).The Technical Support Services will be provided remotely, except as provided in Section 2.2.1.

The Technical Support Services will consist of: 2.4.1.the attention of a designated Technical Support Consultant (“TSC”) to allsupport tickets opened by Licensee.2.4.2.up to three (3) hours of remote sessions (which may include offline work performed by the TSC) between the TSC and Licensee personnel schedule on no more than a weekly basis.

Alcatel-Lucent will provide Technical Support Services in accordance with the TOU.

RFP” means the Request for Proposals: Information Technology Indefinite Delivery, Indefinite Quantity (IDIQ) Consulting and Technical Support Services, Solicitation No. dated , 2015 and any amendments thereto issued in writing by MHBE.

The System Upgrade Agreement (SUA) is the Software Maintenance Agreement (SMA) but also provides any hardware changes and system software installation costs.The System Upgrade Agreement (SUA) contract provides for:  One on site dedicated field service technician  Technical Support Services (Phone support from Factory, not onsite work)  System Software Subscription Agreement  System software installation.


More Definitions of Technical Support Services

Technical Support Services means Services that provide both essential proactive and reactive operation and maintenance support Services identified as Technical Support Services at .
Technical Support Services means the maintenance and technical support services described in Exhibit B hereto.
Technical Support Services means those technical support and application maintenance services provided by CUSI to Licensee with respect to the Licensed Software.
Technical Support Services means technical support and maintenance provided by us according to our then-current technical support policy and procedure listed at http://www.microstrategy.com when the services are purchased.
Technical Support Services means Basic Technical Support Services, Premium Technical Support Services, either or both.
Technical Support Services means SMARTnet, SMARTnet Onsite, Software Application Support and Cisco Services for IPS delivered by Cisco to End User listed to Attachment A to this Exhibit.
Technical Support Services means Service Provider’s services described in Section 6.1 of Attachment A.