Platform Support Sample Clauses
Platform Support. Pressbooks will provide technical support to Partner via electronic mail on weekdays during the hours of 9:00 am through 5:00 pm Eastern time, with the exclusion of Federal holidays (“Support Hours”). Partner’s predesignated Network Managers may initiate a helpdesk ticket during Support Hours by emailing ▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇. Pressbooks will use commercially reasonable efforts to respond to all Helpdesk tickets within two (2) business days.
Platform Support. IPTechView at its discretion may provide user support during normal business hours. Where you have any issues with the Platform please contact us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Platform Support. The Platform can be accessed directly through the Website. Access to the Platform may become degraded or unavailable during times of significant volatility or volume. This could result in significant support response time delays. Although we strive to provide you with excellent service, we do not represent that the Platform or Services will be available without interruption. BTCS shall not be liable for any losses resulting from or arising out of delays in processing transactions, inability to execute transactions, or lack of timely response from BTCS client support, or for any other reason.
Platform Support. Vendor will:
Platform Support. ZeroFox will provide Customer with OnWatch□ technical support regarding use of the Platform at the plan level purchased by Customer in the applicable Order (“Technical Support”). Customer agrees to provide ZeroFox with reasonable information and assistance to facilitate the provision of Technical Support. Additional support terms can be found in Exhibit B. These terms may be amended from time to time, however, ZeroFox hereby agrees that any such modification will not materially alter the nature of ZeroFox’s Technical Support commitments.
Platform Support. (a) During the Platform Support Period, Vendor and its successors and assigns shall (i) operate, maintain, support, and enhance the Platform in accordance with the technical performance and availability requirements set forth in the Platform Support and Service Level Schedule; and (ii) maintain current, true, complete, correct, and accurate sets and copies of all Platform Documentation that are fully accessible, viewable, and usable by Company by means of providing a designated group of Company technology personnel with read access to Vendor’s GitHub account, or other such source code repository should Vendor choose to change the repository type or service.
(b) Company at all times is solely responsible for its own creative content, including display ads, messaging, user interfaces, and Company-specific webpages displayed on any Vendor website.
(c) Upon the earliest to occur of any Perpetual Platform Support Acquisition Event, the Platform Support Period shall be perpetual and shall not terminate at the end of the Initial Platform Support Period.
(d) At any time, Company may elect to terminate all or any portion of the Platform Support upon thirty (30) days’ notice to Vendor. Upon termination of any Platform Support, both the Reimbursable Platform Operating Expenses associated with such terminated Platform Support and the services, access, and Platform Results and Output associated with such terminated Platform Support shall terminate.
(e) Upon the occurrence of any Frozen Platform Triggering Event:
(i) Company shall receive the Frozen Platform to use for and within the Automotive Field in perpetuity to generate Platform Results and Output, and Vendor shall promptly (but in no event later than thirty (30) days after the occurrence of the Frozen Platform Triggering Event) (i) deliver or make available to Company full, complete, and accurate copies of all Platform Documentation and Company Platform Audience in existence at that time.
(ii) Company’s access right to further updates to the Platform shall terminate.
(iii) Company shall not have access to Third Party Script Captured Audiences, and expenses associated with such access in any Statement of Work shall be omitted at that time.
(iv) Company shall have continued access to Bid Logs in perpetuity.
(v) Company shall not have access to updated ANON eMail or Direct Mail databases and expenses associated with such access in any Statement of Work shall be omitted at that time, and the scope of Company access w...
Platform Support. Platform Support includes US Search network diagnosis, US Search network repair, US Search network configuration, third party software problem diagnosis, third party software configuration, third party software installation and third party software problem resolution. Platform Support is not provided by RiskWise.
Platform Support