Incident and Problem Resolution Clause Samples

Incident and Problem Resolution. ● An incident or issue that affects the central infrastructure of the NYU Login Service, causing an outage across many partner services, would be considered an emergency. ● To report an apparent emergency, contact the IT Service desk as documented at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/it/servicedesk. An incident considered an emergency will be investigated as a priority and resolved as soon as possible and will be responded to by the NYU Login Service team within 24 hours of notification by the IT Service Desk. ● Incidents or issues with the NYU Login Service that do not constitute an emergency should be reported via email to ▇▇▇▇▇@▇▇▇.▇▇▇. Non-emergency incidents or issues will be responded to within 72 hours, not including NYU-NY holidays and weekends.
View SourceView Similar (4)
Incident and Problem Resolution. The Supplier shall on receipt of notification of an Incident by the Customer, and upon detection of an Incident by the Supplier, Respond to and Resolve such Incident in accordance with the applicable Service Levels.
View Source
Incident and Problem Resolution. 3.1 The Licensor shall on receipt of notification of an Incident by JLR, or upon detection of an Incident and/or Problem by the Licensor, Respond to and Resolve such Incident and/or Problem. 3.2 Where a Workaround or Resolution is provided by the Licensor in response to an Incident and/or Problem, the Licensor shall as appropriate: 3.2.1 as soon as reasonably possible supply and, if requested by JLR, install, the amended version of the object code of the Licensed Programs in machine readable form; 3.2.2 as soon as reasonably possible supply to JLR the appropriate amendments to the Licensed Materials or a version of Licensed Programs containing the same specifying the nature of the amendments and provide instructions for use of the amendments to the Licensed Programs (or amended version of the Licensed Programs); 3.2.3 if requested by JLR, as soon as reasonably possible provide training at no additional cost to JLR for designated members of JLR staff to enable them to make proper use of the Licensed Programs; and 3.2.4 notify JLR of and supply promptly any fixes or patches which are available to correct Incidents and/or Problems together with details of any material effects which such fixes or patches may be expect to have.
View Source

Related to Incident and Problem Resolution

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • Disputes Resolution It is the intent of the parties to communicate on a regular basis in a positive and effective manner. The parties agree to communicate areas of concern as they arise and to address those concerns in a professional manner. Any disputes between the Commission and the School which arise under, or are by virtue of, this Contract and which are not resolved by mutual agreement, shall be decided by the full Commission in writing, within 90 calendar days after a written request by the School for a final decision concerning the dispute; provided that where a disputes resolution process is defined for a particular program area (e.g., IDEA, Section 504, etc.), the Parties shall comply with the process for that particular program area; and further provided that the parties may mutually agree to utilize the services of a third-party facilitator to reach a mutual agreement prior to decision by the full Commission. Subject to the availability of an appeal under Ch. 302D, HRS, or BOE administrative rules or procedures, any such decision by the full Commission shall be final and conclusive.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Good Faith Resolution If the party receiving a notice of termination desires to dispute or contest the basis or reasons for termination, the party receiving the notice of termination must notify the other party within twenty (20) days after receiving the notice of termination that such a dispute exists, and shall pursue the resolution of such dispute in good faith and with reasonable diligence pursuant to Section 17 of this Agreement. During the twenty (20) days after receiving notice of termination and during the pendency of any such dispute, the Bank shall not be obligated to pay Executive compensation or other payments beyond the date of termination. Any amounts paid to Executive upon resolution of such dispute under this Section shall be offset against or reduce any other amounts due under this Agreement.

  • Methods of Resolution of Disputes In the event of any dispute with respect to the construction and performance of this Agreement, the Parties shall first resolve the dispute through friendly negotiations. In the event the Parties fail to reach an agreement on the dispute within 30 days after either Party’s request to the other Parties for resolution of the dispute through negotiations, either Party may submit the relevant dispute to the China International Economic and Trade Arbitration Commission for arbitration, in accordance with its arbitration rules. The arbitration shall be conducted in Beijing. The arbitration award shall be final and binding on all Parties.