Levels of Support. GS1 will provide a telephone number for “DP’” to call for all purposes regarding Support Services for second and third levels of support only. Support for 1WorldSync will be handled through a logged call on xxxxxxxx@xxxxx.xx.xx and escalated to the 1WorldSync “Technical Service Centre” immediately.
Levels of Support. Two levels of support are provided under this agreement. These levels, which are integrated into IRONSCALES’ support process, are defined as follows:
Levels of Support. NCR shall provide Level l and Level 2 support. LSI agrees to provide Xxxxx 0 support on an as-required basis.
Levels of Support. DYOPATH will provide and manage support in response to network-related calls initiated through the Service Desk and/or conditions detected by the DYOPATH NOC. Responsibilities for this function include but are not limited to: • Assist with network design and installation coordination; • Assist with basic circuit and network device troubleshooting; • Assist with network change control, for all supported network device types; • Assist with network device configuration and administration support; • Assist with network Incident diagnosis and resolution support; • Review NOC monitoring output and act upon any identified Incidents or alerts; • Coordination with network equipment manufactures and circuit providers; • Manage configuration data for all network devices in support of service recovery and disaster recovery objectives; • Manage network quality of service settings to adapt the Client LAN to best use of its resources; • Provide expert support to the security function, review network device logs and alerts as required to aid in Incident response. DYOPATH will monitor the Managed Services environment 7 days per week, 24 hours per day, and respond to alarms as identified in Table 5. Table 5 Network Alert Response Service Level Category Service Level Metric Network Alert Response (Metric 12) DYOPATH shall review all Critical Alerts immediately. Service Desk Tickets are automatically generated on critical alerts. DYOPATH shall notify the Client, in the manner as set forth in the Client’s Standard Operating Procedures after DYOPATH has determined that Client’s Equipment/Services (including without limitation the IT software and assets described in Section 2.1.1) are unavailable. NOTE: Critical Alerts are alerts, from the automated monitoring system, that are an indication of service interruptions or potential service interruption.
Levels of Support. Level 1: Customer Help Desk / Super User • Level 2: Supplier • Level 3: Oracle / Microsoft
Levels of Support. Two levels of support are provided under this agreement. These levels, which are integrated into Ironscales' support process, are defined as follows:
Levels of Support. The attached pages list the services provided for systems on a Schedule which designates the corresponding level of support, subject to payment of the minimum applicable fee for such support level (“Minimum Fee”). Sun’s service offerings are continually evolving. Accordingly, Sun reserves the right to make service substitutions and modifications at any time that do not cause a materially adverse effect in overall service performance. Customer will receive the following service deliverables when it purchases the corresponding level of support:
Levels of Support. Unless otherwise indicated, HealthLink will provide three levels of support defined as follows:
Levels of Support. Victory Park Alternative Provision aims to support pupils with high quality full time education suitable to their needs and abilities either to help them sustain their mainstream place successfully or to reintegrate to school as quickly as possible. For pupils who are reintegrating to a school, whether their home school or to a fresh start placement, the tailored reintegration plan should set out the levels of support required between the service and the school. Monitoring and a period of effective support from Victory Park Outreach staff should take place following the pupil’s return to school to ensure the pupil is settled and fully accessing the curriculum. An example monitoring period could be 6 to 12 weeks. The service should address the needs of individual pupils to ensure the right level of support and pupils should have a personalised Individual Support Plan that sets out ambitious outcomes and the re-integration support they need from education, health and care as appropriate. The service should offer specialist teaching and other support from staff with expertise in supporting children with Social, Emotional and Mental Health Difficulties. Flexibility should also enable the service to maximise resources as efficiently as possible. The number of pupils requiring the support of the service will vary from time to time. This agreement acknowledges the need for the service to be flexible in order to meet demands and therefore may need to go over or under the published PAN. Priorities may shift as a result of changing demands.
Levels of Support. There are three levels of support. These levels, which are integrated into the Customer support process, are defined as follows: • Level 1—this is support provided by the appropriate Customer help desk or Xxxxx help desk support when it receives the Support Request from their client. This represents generalist support. If this level of support cannot resolve the problem, the Support Request is passed to Customer level 2 supports, which are the infrastructure support specialists. • Level 2—this is support provided by a Customer infrastructure support or subject matter specialist. This level of support does not perform code modifications, if required to resolve the problem. Operational issues will be resolved at this level. If Customer team is not able to find the resolution, the Support Request is passed to Xxxxx Global’s level 3 supports. • Level 3—This is support provided by a Xxxxx Global application support specialist. This level of support may or may not require performing code modifications.
