Level Support Sample Clauses

Level Support a. Client shall operate a Tier-1 Customer Help Desk for customer contact regarding the Client Platform for its Distributors and Customers. The Client Tier-1 Help Desk will be the single point of contact for all Client customers, and shall ensure that all incidents are electronically logged as a case.
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Level Support. Eclipsys' obligation to provide telephone support to its customers for VENDOR's Software. Such First Level Support shall include taking customer calls and resolving any problems that are hardware or network related, or related to customer use or operation of vendor's software, as well as problem logging, tracking, and reporting. Eclipsys agrees to handle 100% of these non-technical support calls for Eclipsys customers.
Sample 1
Level Support. If Active has a license to distribute Secure ------------------- Products, Active or its Distributors shall be responsible for providing First Level Support for the Secure Products. Active agrees that any Documentation distributed by Active shall clearly state that End Users should call Active or its Distributors (or another person designated by Active) for technical support for the Secure Products. Xxxxxx shall have no obligation to provide any support directly to any of Active's Distributors and End Users.
Sample 1
Level Support. TURKCELL SUPERONLINE assigns a staff member to perform operations on the server on behalf of the CUSTOMER at a predetermined time interval by the CUSTOMER. The action to be taken and the estimated working time required for this operation will be notified in advance. The list of personnel authorized to use the on-site work service in the CUSTOMER’s data center is as specified in the “relevant persons” defined in TURKCELL SUPERONLINE Corporate Technical department. Personnel not included in this list are not authorized to use the onsite service in the data center. The CUSTOMER accepts that all responsibilities arising from making the necessary changes and updates on this list are his sole responsibility and cannot hold TURKCELL SUPERONLINE responsible. In this regard, the CUSTOMER may request from TURKCELL SUPERONLINE server on and off (hard reset), power supply replacement, Tape (Cassette) replacement, patch cable displacement, disk insertion, CD/DVD/USB memory insertion and removal, printer cable insertion and removal operations. TURKCELL SUPERONLINE shall not be responsible for any malfunctions, service interruptions or other problems that may arise as a result of the said transactions.
Sample 1

Related to Level Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Operational Support 2.1 Party A agrees, according to the operational needs of Party B, to act as the guarantor of Party B in the contracts, agreements, or transactions entered into between Party B and third parties, in order to fully guarantee the performance by Party B of such contracts, agreements, and transactions.

  • CLAIMS SUPPORT 8.1.0 The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • FINANCIAL SUPPORT 3.1 The financial support is calculated following the funding rules indicated in the Erasmus+ Programme Guide.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

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