Tier 3 Support means involvement of engineering specialists to identify and verify all DDoS attack incidents and begin mitigation.
Tier 3 Support means the provision of backup technical and/or engineering services by NetScout the resolve a Problem that has been determined to be, or is highly probable to be, the result of a design or manufacturing defect that cannot be resolved by Paradyne.
Tier 3 Support means the support services Siklu will provide the customer for service calls that could not be resolved, following Siklu’s escalation procedures, criteria and guidelines.
Examples of Tier 3 Support in a sentence
Support Escalation Attack incidents will be escalated to Tier-2 and to Tier-3 Support within 15 minutes.
More Definitions of Tier 3 Support
Tier 3 Support means the support to correct any Errors found in the Supported Hadoop Software escalated from Tier 2 Support. vi Yahoo and HortonWorks Confidential
Tier 3 Support means the provision of advanced technical support, consultation and guidance to the Tier 1 Help Desk Support and Supplier’s Tier 2 Support team by subject matter experts and the assistance in the final resolution of complex Incidents. Tier 3 Support also involves interacting with OEM groups or development teams that provide consultation in Incident determination and resolution, including the development of programming workarounds, patches and fixes. This Tier 3 Support provides specific systems or product knowledge and/or programming expertise.
Tier 3 Support means that if a Carrier Customer’s “Tier 2” support group cannot answer questions posed by End Users, Danger will provide support directly to Carrier Customer’s “Tier 2” customer support group in order to help answer the questions. For purposes of clarification, Carrier Customers’ customer support organizations are generally organized into a “Tier 1” group (call center operators who field calls from End Users) and a “Tier 2” group (call center managers or escalation specialists who answer questions that the “Tier 1” group cannot answer).
Tier 3 Support means assessing, and if commercially reasonable resolving, code-level Issues caused by the SDK that cannot be prevented, diagnosed, or corrected by Tier 1 Support or Tier 2 Support and are not related to the Partner Product.
Tier 3 Support is” means the provision of personnel with special training and experience appropriate to handle fixes to Product source code upon referral by Tier 2 Support personnel. Tier 3 Support inquiries may involve “bugs” and other source code problems In addition, Customer shall have access to Licensor’s knowledge base and other help facilities posted on the designated website to allow Customer to obtain possible solutions to problems by querying this knowledge base. For the avoidance of doubt, Tier 1 Support does not include any on-site support by Licensor unless separately purchased by Customer. Upon Customer’s request, and subject to additional fees, Microshare, Inc. shall provide Tier 2 Support and Tier 3 Support to Customer.
Tier 3 Support. High level escalated support;
Tier 3 Support means the highest Technical Support level that is provided for advanced and escalated services assistance and server health. Tier 3 Support includes troubleshooting and resolving advanced problems, including but not limited to: • Communications with upstream providers • Domain Name Servers (DNS) issues • Blacklisting IP addresses • Allowance for delivery from Blacklisted IP addresses • Memory and Storage capacity • Bandwidth issues • Engineering • Consulting