Maintenance Services definition
Examples of Maintenance Services in a sentence
Company shall pay M42 an annual fee equal to three percent (3%) of Company’s annual Revenue (as defined below), for the relevant period, as payment for all Services provided by M42 in connection with this Agreement, including Maintenance Services, Support Services, Enhancement Services, Customization Services, and Professional Services (the “Service Fee”).
M42 shall deliver Maintenance Services by making patches, updates, and upgrades available to Company via electronic download or such other method as M42 may specify.
M42 shall provide Support Services and Maintenance Services, including responding to error reports, bug fixes, and technical issues, according to the following categories of priority levels, with the corresponding response times to be set forth in a standalone SLA in a form to be agreed by the Parties.
Except for Maintenance Services and Support Services, which are governed by the terms of this Agreement, all other Services shall be set forth in a SOW executed by both Parties.
Maintenance Services do not include development of new features or functionality (which shall be provided as Enhancement Services pursuant to a SOW); customization or modification for Company’s specific requirements (which shall be provided as Customization Services pursuant to a SOW); or training or consulting services (which shall be provided as Professional Services pursuant to a SOW).