Grievance and Complaints Sample Clauses

Grievance and Complaints. An aggrieved person is a member or members having a grievance. A “grievance” is a claim by a member based upon an event which is an alleged misinterpretation or misapplication of any of the provisions of this Agreement. The purpose of the grievance procedure is to secure, at the lowest possible level, proper solutions to grievances. Both parties agree that the grievance proceedings shall be kept confidential at all levels of the procedure. In order that grievances may be processed as rapidly as possible, the number of days indicated at each level are maximum. Every effort shall be made to expedite the procedures. The time limits may only be extended by written mutual agreement of both parties. The aggrieved person or persons may be represented at all stages of the grievance procedure by any person of his/her own choosing. The AEA shall have the right to have its representative present at all stages of the specified grievance procedure. If the grievance procedure is not initiated within fifteen (15) work days after the aggrieved person or persons knew, or should have known, of the event or condition upon which it is based, the grievance shall be considered waived. An event or condition based on the number of teacher preparations, or on the number of pupils per teacher, or on physical conditions in the building shall be deemed a continuing condition, and a grievance based on such a continuing condition may be initiated without regard to the aforementioned time limitation. Xxxxxxxxx and respondents shall utilize the grievance forms mutually agreed upon by the parties. Grievances shall be resolved as follows: Level One The aggrieved person shall file a grievance in writing with his/her building principal with copies to the President and the Executive Director – Human Resources. The principal shall within five (5) work days after receiving the grievance submit a written answer to the grievance to the Executive Director – Human Resources, with copies to the President and the aggrieved person. Upon review by the AEA Grievance Committee, the grievance, within ten (10) days after receipt of the principal’s reply, will be either:
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Grievance and Complaints. Policies and/or procedures that describe the Contractor’s oversight procedures to monitor and resolve the grievance and complaint process, that include at a minimum:
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Grievance and Complaints. The Parties agree that to the extent a grievance or complaint may involve employees from both Parties, the LMS Principal and the XXXX Courage School Leader and the directors/executive directors of Human Resources for each Party, to the extent necessary, will collaborate to attempt to resolve the concerns and issues.
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Grievance and Complaints. 6.01 It is the mutual desire of the parties hereto that complaints and grievances relative to this Agreement, or working conditions, generally shall be adjusted as quickly as possible.
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Grievance and Complaints. 17.01 Grievances by an employee shall be made to the employee’s immediate supervisor in writing, failing which the complaint shall be referred in writing to the Chief of Police. Should it be necessary and should the complaint not be resolved by the Chief of Police, the matter will be submitted to the BOARD, and the BOARD shall resolve the complaint. All grievances and complaints shall be dealt with in-camera both by the Chief of Police and the BOARD.
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Grievance and Complaints. 13.01 The parties agree that complaints and grievances relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.
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Grievance and Complaints. 23.1 The grievance procedure shall be as follows: STEP 1. The shop steward or committeeman shall call any complaixx, xxxpute or grievance to the attention of the foreman or department head within five (5) worxxxx xxys from the time it arises. If the complaint, dispute or grievance is not adjusted within two (2) working days after it is presented to the foreman or department head, the shop steward ox xxxxxtteeman shall report such compxxxxx, dispute or grievance in writing over the signature of the complainant to his respective Business Representative. Such complaint, dispute or grievance shall be submitted to the personnel department's representative or other official designated by the Employer over the signature of the Business Representative within twelve (12) working days from the date the complaint, dispute or grievance arose. However, this does not preclude the Business Representative from reporting such complaint, dispute or grievance directly to the personnel department's representative or other official designated by the Employer. Within five (5) working days after the personnel department's representative or other official designated by the Employer receives a communication in writing from the respective Union alleging violations of this collective bargaining agreement, the Employer shall reply to the communication, in writing. Any settlement reached in Step 1 shall be final and binding. STEP 2. Within five (5) working days after the Employer replies to the communication from the respective Union alleging a violation or violations of this collective bargaining agreement, a Business Representative of the Union and the Director or Assistant Director of Personnel and Labor Relations or other official designated by the Employer shall meet for the purpose of adjusting such complaint, dispute or grievance. Any final decisions reached by the Employer Representative and the Union Business Representative shall be reduced to writing. Any settlement reached in Step 2 shall be final and binding. STEP 3. If no agreement is reached in Step 2 within ten (10) working days, the parties may by mutual agreement, submit the grievance in writing to a grievance panel composed of two members from Labor, to be selected by the Union, and two members from Management to be selected by the Employer, requesting a Grievance Committee hearing or they may proceed to Step 4 of this Article. The Committee members shall not be from the Union or Company involved. Any complaint, disp...
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Grievance and Complaints. 23.1 The grievance procedure shall be as follows:
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Grievance and Complaints 
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Related to Grievance and Complaints

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

  • DISCIPLINARY AND GRIEVANCE PROCEDURES 16.1 The Employee is subject to the Company's disciplinary and grievance procedures, copies of which are available from the Group HR Manager. These procedures do not form part of the Employee's contract of employment.

  • Quality Assurance The parties endorse the underlying principles of the Company’s Quality Management System, which seeks to ensure that its services are provided in a manner which best conforms to the requirements of the contract with its customer. This requires the Company to establish and maintain, implement, train and continuously improve its procedures and processes, and the employees to follow the procedures, document their compliance and participate in the improvement process. In particular, this will require employees to regularly and reliably fill out documentation and checklists to signify that work has been carried out in accordance with the customer’s specific requirements. Where necessary, training will be provided in these activities.

  • Notice of Complaints Each Seller shall promptly notify the applicable Purchaser upon becoming aware of any complaint concerning any Serviced Appointment made by any party to the Serviced Corporate Trust Contracts, any Securityholder, any Credit Enhancement Provider or any rating agency.

  • Claims and Review Procedures 6.1 For all claims other than Disability benefits:

  • Legal Actions A Receiver may bring, prosecute, enforce, defend and abandon any action, suit or proceedings in relation to any Security Asset which he thinks fit.

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity.

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