Grievances and Complaints Clause Samples
The Grievances and Complaints clause establishes a formal process for individuals to raise concerns or report issues related to the agreement or workplace environment. Typically, it outlines the steps for submitting a complaint, identifies the parties responsible for investigating and resolving grievances, and may set timelines for response and resolution. This clause ensures that disputes or dissatisfaction are addressed in a structured and fair manner, promoting transparency and helping to prevent escalation of conflicts.
Grievances and Complaints. 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.
5.2 The Grievance and Complaint Procedure shall be in accordance with the provisions of the Police Services Act and the parties hereto agree that when a difference arises between the parties hereto, or those they represent in connection with or relative to the interpretation, application or administration of this Agreement, including any question as to whether a matter is arbitrable or any decision or award made subsequent thereto, the procedures as outlined in Schedule "A" to this Agreement shall apply.
Grievances and Complaints. Adopting Parents may appeal the clinical decisions of professional ▇▇▇▇▇▇ staff and also file a complaint concerning violations of the Hague Convention as provided below.
3.5.1 Appeal of Professional Staff Decisions (Clinical Decisions):
(a) Applicants who have (i) been accepted for home study and thereafter have had the home study process discontinued by professional staff decision, or (ii) adopted a child from ▇▇▇▇▇▇ and been refused an application to adopt another child, have the right to appeal that decision through ▇▇▇▇▇▇’▇ grievance process.
(b) ▇▇▇▇▇▇ shall give applicants who fall under Article 3.5.1(a)(i)or 3.5.1(a)(ii) written notice and explanation of that decision, as well as an explanation of the appeal process, by professional ▇▇▇▇▇▇ staff.
(c) All applicants who are in either situation (a)(i) or (a)(ii) above, and who wish to appeal a staff decision, may meet with the Executive Director to discuss their concerns. The Executive Director has the responsibility to reevaluate each situation and notify applicants and the staff regarding the future course of action.
(d) Applicants who wish to appeal the Executive Director’s decision may petition the Licensing Board of the appropriate jurisdiction.
(e) If applicants are disputing an Executive Director’s decision that may be considered “non- clinical” concerning 1) any services or activities of ▇▇▇▇▇▇ that require the Executive Director’s review, and 2) issues related to compliance with the Hague Convention (including ▇▇▇▇▇▇’▇ use of supervised providers) or the regulations implementing the Intercountry Adoption Act of 2000 (IAA), applicants will follow the procedures for registering complaints as outlined below in Article 3.5.2.
3.5.2 Review of Non-Clinical Decisions
(a) ▇▇▇▇▇▇ encourages birth parents, adoptive parents, prospective adoptive parents, and adopted persons to bring to ▇▇▇▇▇▇’▇ attention complaints concerning: 1) services or activities of the Agency that require review by ▇▇▇▇▇▇’▇ management; and 2) issues related to compliance with the Hague Convention (including its use of supervised providers), or the regulations implementing the Intercountry Adoption Act of 2000 (IAA).
(b) Each complaint must be in writing, signed, and dated and sent to the attention of the Executive Director of The ▇▇▇▇▇▇ Adoption Foundation.
(c) Each complaint must identify the service in question or the nature of the Hague Convention violation, the date or timeframe of the service or violation, and the expected ...
Grievances and Complaints. Applicants may appeal the clinical decisions of professional ▇▇▇▇▇▇ staff and file a complaint as provided below.
3.5.1. Review of Professional Staff Decisions (Clinical Decisions):
(a) Applicants who have (i) been accepted for home study and thereafter have had the home study process discontinued by professional staff decision, or
Grievances and Complaints. 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be addressed as quickly as possible.
5.2 The Grievance and Complaint Procedure shall be in accordance with the provisions of the Police Services Act and the parties hereto agree that when a difference arises between the parties hereto, or those they represent in connection with or relative to the interpretation, application or administration of this Agreement, including any question as to whether a matter is arbitrable or any decision or award made subsequent thereto, the procedures as outlined in Schedule "B" to this Agreement shall apply.
5.3 Any member shall be entitled to be accompanied by an Association Representative during any grievance proceeding or dismissal proceeding.
Grievances and Complaints. 5.01 An honest effort to settle grievances without stoppage of work shall be made in the
A. By the aggrieved party with the Shop ▇▇▇▇▇▇▇ and the immediate supervisor.
B. Failing settlement within five (5) days, the employee and/or his Representative shall endeavour to settle the matter with the Department Head.
C. Should no satisfactory settlement be reached within seven (7) days, the employee's representative will discuss the grievance with the Management.
D. When the grievances cannot be finally adjusted by the Company and the Union Representative, the matter shall be submitted within seven (7) days to an Arbitration Board of three (3) persons appointed as hereafter provided.
Grievances and Complaints. 34.1 To promote better City-employee relationships, all parties pledge their immediate cooperation to settle any grievances or complaints that might arise out of the application of this Agreement, and the following procedure shall be the sole procedure to be utilized for that purpose. The parties further agree that all meetings under this procedure will be conducted in a professional manner and in a spirit of mutual respect consistent with mutual resolution of grievances arising under this Agreement.
34.2 If there is a breach of any provision of this Agreement affecting a group of employees, or if the breach of any provision of this Agreement is the result of an agreement reached between the City and an employee without the approval of the Union involved, the Union shall have the right to take up such breach with or without the consent of the employees or employee involved.
Grievances and Complaints. Each Bureau shall first offer seasonal employment to those individuals who are eligible for re-employment under this provision, provided they are available for work and qualified for the assignment, before offering employment to individuals who were not employed as a Seasonal Maintenance Worker the previous year. Each Bureau shall have the discretion to determine which employee among those eligible for re-employment is best suited for a work assignment. Nothing shall prevent the Bureau from employing new hires if employees who are eligible for re-employment are not available for work.
Grievances and Complaints. When a Business Partner has a grievance or complaint with another Business Partner regarding any practice or conduct in relationship to their respective Kyäni businesses, they are encouraged to seek to resolve the issue through private discussions with the other party. Where this is impractical or unsuccessful, the complaining Business Partner is encouraged to discuss the problem with his or her Sponsor who may review the matter and try to resolve it, perhaps through the "good offices" of the other party's upline sponsor. Unresolved disputes may be reported in writing to the Customer Service Department at the Company, which may seek assistance from a Dispute Resolution Board for final review and determination as appropriate.
Grievances and Complaints. Any employee who has reason to feel that they have not received proper, due and fair treatment shall follow the procedures developed in Board Policy 400.15 to resolve the problem.
Grievances and Complaints. Applicants may appeal the clinical decisions of professional ▇▇▇▇▇▇ staff and file a complaint concerning violations of the Hague Convention as provided below.