COMPLAINTS AND GRIEVANCES Sample Clauses
The 'Complaints and Grievances' clause establishes a formal process for individuals to raise concerns or dissatisfaction regarding services, treatment, or workplace conditions. Typically, it outlines the steps for submitting a complaint, the timeline for response, and the procedures for investigation and resolution, often including escalation paths if the issue is not resolved at an initial stage. This clause ensures that issues are addressed systematically and fairly, providing a clear mechanism for resolving disputes and maintaining trust between parties.
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COMPLAINTS AND GRIEVANCES. 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the
7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01.
STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof.
STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her ▇▇▇▇▇▇▇, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting.
STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settle...
COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated.
(b) All complaints and grievances shall be taken up in the following manner. An employee having a question or complaint shall refer it to his immediate supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The supervisor shall reply to the employee, giving the answer to the complaint or question within four (4) working days from date of submission. If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the employee, who may request the assistance of his or her ▇▇▇▇▇▇▇, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the employee may have his ▇▇▇▇▇▇▇ and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.
COMPLAINTS AND GRIEVANCES. 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.
22.02 It is understood that in all cases an employee shall first give his immediate supervisor an opportunity to address his complaint before proceeding further with any grievance in accordance with this Article.
22.03 Grievances properly arising under this Agreement shall be adjusted and settled as follows:
22.04 Within five (5) working days after the circumstances giving rise to the grievance occurred, the grievance shall be presented to the Employer, in writing, on the Union's standard form and the parties shall meet within the next five (5) working days to endeavour to settle the grievance.
22.05 The Employer shall issue its written decision respecting the grievance within five (5) working days of the meeting contemplated by this Article. If the Employer's decision is not satisfactory to the Union, the Union may refer the grievance to arbitration in accordance with Article 23.
COMPLAINTS AND GRIEVANCES. A grievance under this Agreement shall be defined as any difference or dispute between the Employer and the Union relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated.
COMPLAINTS AND GRIEVANCES. 11.01 Parties to this Agreement believe that it is important to adjust complaints and grievances as quickly as possible. Notwithstanding any provision contained in this Article, any nurse and/or the Union may present a complaint at any time without recourse to the formal written procedures herein described.
11.02 A nurse may lodge a complaint or grievance if the nurse feels that the Centre has acted contrary to this Agreement in regard to its interpretation, application, administration or alleged violation, or feels unfairly disciplined or discriminated against.
11.03 In all steps of this complaint and grievance procedure an aggrieved nurse, if desired, may be accompanied or represented by a Union representative. The Bargaining Unit President shall receive his/her regular pay for regularly scheduled working hours lost due to attendance at grievance meetings for which permission has been granted with representatives of the Employer whether on or outside the Employer’s premises. These meetings shall be scheduled during the Bargaining Unit President’s regular scheduled hours of work whenever feasible.
(a) A nurse shall lodge a verbal complaint with the Director, Residential & Professional Services not later than seven (7) working days following the event giving rise to the complaint or when the nurse first becomes aware or is advised of a matter giving rise to a grievance. The Director, Residential & Professional Services shall give the nurse a reply within seven (7) working days of receipt of the verbal complaint and if the reply is unsatisfactory to the nurse, then the nurse may resort to the formal grievance procedure.
(b) The formal written procedure shall be as follows:
COMPLAINTS AND GRIEVANCES a. Each subcontractor is responsible for processing, monitoring, and documenting complaints and grievances received, subsequent investigations of the complaint or grievance, and for responding to complainants in a timely manner.
b. All subcontractors are required to include in their policies and procedures, client handbooks, brochures, posters and website CFCHS contact information for Complaints, Fraud, Waste and Abuse (FWA) ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or by calling toll free ▇-▇▇▇-▇▇▇-▇▇▇▇.
c. Annual quality improvement (QI) monitoring will confirm that contact information for CFCHS Compliance Line, and DCF are posted in areas accessible to staff, individuals receiving services and their family members.
COMPLAINTS AND GRIEVANCES. It is the mutual desire of the parties to this agreement that complaints of employees shall be dealt with as quickly as possible. Grievances properly arising under this agreement shall be adjusted and settled as follows: Within twenty days after the circumstances giving rise grievance occurred or originated [except in the case of a discharge grievance, which shall be presented within ten working days], the grievance shall be presented to the Company in writing on the standard form and the parties shall meet five working days in an endeavour to settle the grievance. If a settlement is not reached five days from meeting, then the grievance may be submitted to a Committee consisting of two members of the Union and two members of the Association at any time within five days thereafter but not later, and a satisfactory settlement is not reached within five days from this meeting, the may be arbitration as provided for in Article 8 below, at any within ten days thereafter but not later. dealing with alleged violation of payment for hours of work, rates of pay, over time, vacation and statutory holiday pay, shift premium, expenses, room and board allowances, reporting allowances and dues may be brought forward three months of such alleged v i o l a t i o n s . I t is further understood that such grievances may be retroactive t o t h e first day of the alleged violation. Benefit grievances shall be brought forward within twelve months after the circumstances giving rise to the grievance become known or ought reasonably to have become known to the Union. It is further understood that the adjustment of such grievance shall be retroactive to the first day of the alleged violation within the twelve month period.
COMPLAINTS AND GRIEVANCES. It is the intent of the Board of Education that, through the bus driver complaints and grievances procedure, bus driver complaints will be identified and corrected at the earliest possible time and at the lowest level of supervision. Complaint processing should be viewed as a positive and constructive effort to establish the facts upon which the complaint is based and come to a fair conclusion. Bus drivers will not be discriminated against nor will reprisal be attempted against a bus driver because a complaint was filed.
COMPLAINTS AND GRIEVANCES. The purpose of this policy is to secure at the lowest possible administrative level and as expediently as possible, equitable solutions to the problems that may from time to time arise affecting the welfare or working conditions of teachers. Both parties agree that these proceedings shall be kept as informal and confidential as may be appropriate at any level of the policy.
COMPLAINTS AND GRIEVANCES. 8.01 All complaints and grievances shall be taken up in the following manner: