Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Complaints. The Local Manager maintains procedures in accordance with FSA Rules for the effective consideration and handling of client complaints. Complaints will be considered promptly by the appropriate supervisory manager who is not personally involved in the subject matter of the complaint. Where appropriate, the complaint will be passed to the Compliance Officer.
Complaints. It is always Our intention to provide You with a quality service. However, should You have cause to complain, please contact Xxxxx Xxxxxxx, Group Compliance Manager, UKGlobal, 0 Xxxx Xxxx Xxxx, Xxxxxxxxxx, X00 0XX. Telephone 00000 000000. Email firstname.lastname@example.org We will try to resolve Your concerns to Your satisfaction within three working days. If We are unable to do this, We will formally acknowledge Your complaint within five working days and advise You who will be investigating the matter(s) You have raised. You will then receive a detailed written response within eight weeks, unless We write to You advising that a response will be delayed. If You are not satisfied with Our response, You may be eligible to refer Your complaint to the Financial Ombudsman Service (FOS). This is an independent service which was set-up by Parliament to sort out complaints between financial businesses and their customers. We will provide You with further details of FOS as part of Our response. Our full Complaints Procedure can be viewed at xxx.xxxxxxxxxxxxx.xx.xx/xxxxxxxx/xxxxxxxxxx or a copy can be provided on request. You acknowledge and agree that You shall only be entitled to make a complaint against Us, and not against any individual employee, director or officer of Ours.
Complaints. Employees who feel they have been the subject of discrimination, harassment, or retaliation are encouraged to discuss such issues with their supervisor, administrator, or Human Resource Consultant for local resolution. The goal of local resolution is to address and resolve problems as quickly as possible and to stop any inappropriate behavior for which a University employee is responsible. A formal complaint may be filed with the University Complaint Investigation and Resolution Office (UCIRO). Employees may also file discrimination, harassment or retaliation complaints with appropriate federal or state agencies or through the grievance process in accordance with Article 6 of this Agreement. In cases where an employee files both a grievance and an internal complaint regarding the alleged discrimination, harassment or retaliation the grievance will be suspended until the internal complaint process has been completed. In accordance with Executive Order 31, retaliation against any individual who reports concerns regarding discrimination or harassment, or who cooperates with or participates in any investigation of allegations of discrimination, harassment, or retaliation is prohibited.
Complaints. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact the Managing Director immediately using the contact details on the first page of this document. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0000 000 0000 or online and further information is available at xxxx://xxx.xxxxxxxxx- xxxxxxxxx.xxx.xx/. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request. COMPENSATION ARRANGEMENTS We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The compensation scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting xxxx://xxx.xxxx.xxx.xx/ MONEY LAUNDERING/PROCEEDS OF CRIME We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing activity and we are prohibited from disclosing any such report.