Terms Description. 1 Uptime ‘Uptime’ refers to Project backbone availability in site. “%Uptime” means ratio of ‘up time’ (in minutes) in a month to Total time in the month (in minutes) multiplied by 100.
Terms Description. Service Category Service Level Title / Objective Definition Data Capture Measurement Interval Reporting Period Hours of Support Target Service Level Minimum Service Level Service Level Dependency Penalty Data Accuracy Accuracy of the data digitized by the SI vendor when compared against the original records The ratio between the total no. of error free records in a batch of data that were successfully digitized to the total no. of records in that batch of data MITS through DeGS/respective District’s appointed officials shall take physical count of data that was migrated successfully into the new system as compared to that which existed in the old legacy source Weekly Fortnightly 56x2 > 99% > 90% Completeness and integrity of source data 50% of Data Digitization Cost for the district for data accuracy <= 99% Data Digitization Completion Time Timelines for completion of the data entry, digitization & migration Completion of data digitization before the launch of electronic services in a district. Sign off from MITS based on report from DeGS/respective District Officials. NA NA NA As per agreed data digitization schedule. As per agreed data digitization schedule. Necessary approval from State Government 50% of Data Digitization Cost for the district. Please note: • Accuracy of less than 90% will be considered as the Breach of the Agreement and MITS reserves the Right to terminate the agreement. • In all such cases, where the accuracy is below 100%, the SI will be responsible to carry out corrections with no additional cost to MITS within 1 month. If the corrections are not carried out within 1 month, the same will be considered as a Breach of the Agreement and MITS reserves the Right to terminate the agreement.
Terms Description. 1.1 Effective Date: March 16, 2011
Terms Description. Start Date March 20, 2017 Time commitment This engagement will be the primary engagement of Xxxxxxxx XxXxxxxx. XxXxxxxx will be on location in San Antonio or at locations required for this scope on an average of three of every four weeks. When offsite, McDonald will be actively engaged in the Alamo project, staying in touch via email, phone and participating in meetings via video conference or phone. Invoicing Invoicing will be monthly for the services described above. NGOgro/Client primary contact The GLO will designate a primary and alternate contact for NGOgro. This is to facilitate clear communications between NGOgro and the client. Other associated work. NGOgro, llc has a current contract with Preservation Design Partnership related to the development of the Alamo Master Plan. The Master Plan involvement is a benefit to the GLO as NGOgro has already climbed the “learning curve” and knows staff and board members. Additionally, it is already aware of the issues challenging the Alamo. GLO / Alamo Proposal Page 3 of 4 Attachment B GLO Contract No. 17-405-000-A464 Term of contract The term of this contract is stipulated in contract documents. Provided Resources The following resources are to be supplied by the GLO and the Alamo for this project To be provided by the GLO and the Alamo Office space at the Alamo. Access to internet, use of copiers, printers and general office supplies used on the project. Office administrative support for the execution of these services, communications, scheduling and organizing meetings.
Terms Description. Start Date March 20, 2017 Time commitment This engagement will be the primary engagement of Xxxxxxxx XxXxxxxx. XxXxxxxx will be on location in San Antonio or at locations required for this scope on an average of three of every four weeks. This onsite engagement will include a minimum of 3½ days of each week including travel. When offsite, McDonald will be actively engaged in the Alamo project, staying in touch via email, phone and participating in meetings via video conference or phone. Invoicing Invoicing will be monthly for the services described above. Client primary contact The GLO will designate a primary and alternate contact for NGOgro. This is to facilitate clear communications between the NGOgro and the client. Term of contract The term of this contract is stipulated in contract documents. GLO / Alamo Proposal-2018 Page 3 of 4 GLO Contract No. 17-405-000-A464 NGOgro, llc/Texas GLO Contract - Attachment 1. Provided Resources The following resources are to be supplied by the GLO and the Alamo for this project To be provided by the GLO and the Alamo Office space at the Alamo. Access to internet, use of copiers, printers and general office supplies used on the project. Office administrative support for the execution of these services, communications, scheduling and organizing meetings. COMPENSATION The following table details the pricing for delivery of the services outlined in this proposal. Professional Services Cost Fees Professional Services Fee $2,000.00 per day - The initial contract began on March 20, 2017, this extension is thru the last day of September 2019, but may be extended by mutual agreement. - By agreement this scope will not exceed 5 days of services per week or twenty days per month, whichever is greater. Reimbursable expenses All reimbursable expenses will be in accordance with the laws and regulations of the State of Texas. Billed directly per GLO requirements. Invoiced at cost
Terms Description. 1. % Accuracy MITS/DeGS/respective District officials will physically verify the digitized records submitted by the SI vendor against the original records and will identify the erroneous fields in each record. The % accuracy for each batch will be calculated as follows: Total no. of erroneous fields in the batch - X Total no. of records in the batch - Y Field per record - N Accuracy per batch (%) = (X*100)/(Y*N)
Terms Description. 1. System Uptime - Time for which user is able to access the applications, website and other components of the IT solution during the working hours. The system can be down due to any of the reasons including failure of hardware, network, system software etc. that falls within the Scope of Work of the SI - Scheduled downtime for example, backup time, batch processing time, routine maintenance time will not be considered while evaluating the system uptime. However, the selected SI will be required to schedule such downtime with prior approval of MITS. The selected SI will plan scheduled downtime outside working time. In exceptional circumstances, MITS may allow the SI to plan scheduled downtime in the working hours.
Terms Description. NET Microsoft .NET framework for development 3G/4G/5G modem A modem used to send SMS messages across the cellular network. This is not permitted to establish at the Customer. ABAC Attribute Based Access Control – Authorization through the use of policies that compile attributes belonging to users, for example the user’s user ID, organizational affiliation and role. Also called policy- based access control. AD Active Directory – Microsoft's catalogue service for authentication and authorization of users in a Windows domain ADSL Asymmetric Digital Subscriber Line - line for data transfer via copper wire/telephone network API Application Programming Interface, interface for integration Application In this context, used as a term for software for end-users that is either installed on the user’s workspace or distributed as a web application. App-V Microsoft App-V, standard for virtualization and streaming of applications. Authentication By authentication it is meant confirmation of the identity of users in the system. Authorization By authorization it is meant the accesses the user is given in the system, either for functionality, data or a combination of these. Bluetooth Wireless communication technology Browser extension Extensions/plug-ins that are used to customize or extend functionality in a browser. Central log reception The Customer's centralized log reception, including tools for log analyses, based on Splunk Terms Description Change regime By change regime it is meant the rules that apply for planning, notification and execution of changes to the Customer's infrastructure, including central data centers at the South-Eastern Norway Regional Health Authority. This includes all physical infrastructures such as power/cooling, physical cables, network, network services and server platforms (physical and virtual) that the offered solution depends on to produce the agreed services. All changes that the Vendor wishes to perform must be agreed and aligned with the Client’s service provider, as work by the Client’s service provider always takes precedence in the event of time slot conflicts. This is to prevent planned maintenance from failing during implementation with associated operational disruptions and risk of patient safety. Citrix The Customer’s terminal server solution is based on Citrix Cluster See High Availability (HA) cluster Control and approval Manual quality assurance/peer control that must be possible to carry out as a feature in the system and ...
Terms Description. User11 A User will be any person, entity, or Member State of the European Union that uses the service. CAMSS Team CAMSS Team will be the group of experts belonging to CAMSS action that will provide the service. Table 7: Glossary
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