Service Specification Clause Samples

Service Specification. The services to be provided under this Agreement are outlined in Appendix 1 to this Agreement. These services will be provided to support the Client in better managing and developing the Neath Port Talbot Primary School workforce, leading to improved outcomes for all pupils. These services will comprise a combination of (a) responses to requests for advice and other HR support, along with (b) a pre-planned programme of work which reflects priorities determined by the Client. The priorities for the 2023-2025 period are as follows: • Schools Grievance Procedure • Schools Dignity at Work Procedure • Schools Disciplinary Policy and Procedure • Capability Policy • Schools Pay Policy • Provision of advice and guidance in the event of any industrial action • Support and advice in relation to Employment Tribunal cases • Support and advice at negotiating and consultation forums, ELLL Negotiating Forum, Education JCG, Education, Health and Safety Committee • Attendance and HR advice on policy and process at Staff Disciplinary and Dismissal Committees and Staff Disciplinary and Dismissal Appeal Committees • Continue to utlilise the electronic process for administering Disclosure and Barring Service checks, in collaboration with Powys Council, improving efficiency of safe recruitment pre- employment checks. • Continue to provide training and guidance support to Schools to promote a culture of safe recruitment and safe employment practice. • Attendance, support and HR advice at PASM and relevant school Governor meetings. • 2023-2025 Budget – ongoing HR support from 1st September 2023 onwards for all schools implementing staffing changes to achieve a balanced budget • Budget – HR support to address any workforce planning actions required, together with any resultant management of change support. • Specific topics and events to be in accordance with LLAN priorities and delivered as agreed by the Chair of LLAN. • Safeguarding in Schools Training to continue to be delivered bi-annually in conjunction with the Education Safeguarding Officer during the 2023-2025 period. • Training in relation to Sickness Absence management, the Schools Disciplinary Procedure and Redundancy Procedure to be provided annually and also on an ad-hoc basis as necessary. • Ongoing support from the HR team and the Occupational Health Unit to support Head teachers and Governing Bodies to manage and reduce the incidence of sickness absence in the school workforce. • Specific Long Term Absence Manageme...

Service Specification. 2.1 The Parties have agreed upon the scope and specification for the Services as specified in the Service Specification in Appendix 1.

Service Specification. 6.1 From the Effective Date, the Operator shall operate its Local Services as it did under the terms of the BES 1.5, unless agreed otherwise with the Lead Authority prior to the Effective Date. 6.2 The Operator shall consult and agree with the Lead Authority and each Constituent Local Authority in whose area a Local Service operates by the Effective Date or by no later than thirty (30) days of the Effective Date, the specification of the services (including routes, frequencies and hours of operation) that the Operator shall provide. In determining the specification of the services the Parties shall have regard to: 6.2.1 supporting learners’ journeys to school or college on registered local bus services; 6.2.2 increasing frequencies where demand exceeds capacity; 6.2.3 improving accessibility to jobs and services across our regions and communities; 6.2.4 supporting economic recovery; and 6.2.5 ensuring social inclusion, (together the "Priorities"), provided that the services shall be affordable within the BES 2 Funding allocated to the Operator in accordance with the terms of this Agreement. 6.3 The agreed Service Specification will be recorded in the form appended at Schedule 6 and shall be updated with any changes, agreed from time to time and subject to being deliverable within the BES 2 Funding provided to the Operator pursuant to the terms of this Agreement. 6.4 The Operator shall act in good faith to discuss and agree with the Lead Authority and the relevant Constituent Local Authorities any changes in the Local Services required at regular intervals as agreed by the Parties, to ensure that the Local Services continue to meet local needs. 6.5 The Operator shall take all reasonable steps to respond and comply promptly with reasonable requests from the Lead Authority to amend the Local Services operated including: 6.5.1 the routes used by those services; 6.5.2 the hours of operation; 6.5.3 the vehicles used or levels of provision; and 6.5.4 the timetables of such services. 6.6 If, in exceptional circumstances, the Operator cannot reach agreement with the Lead Authority and any Constituent Local Authority on the Local Services to be operated in accordance with clause 6.4, then the Operator shall seek to agree the reasonable level of services to be provided with the Lead Authority who shall act reasonably to determine an appropriate service requirement in the context of the BES 2 Funding available and the requirements of the Lead Authority and the relevan...

Service Specification. The part of the pharmacy used for provision of the service provides a sufficient level of privacy and safety and meets other locally agreed criteria. The pharmacy will nominate TWO key members of staff who will be the regular point of contact for an authorised person and the patient. The CCG will agree the patient eligibility criteria for this service and the referral mechanisms. During an assessment an authorised person will contact the pharmacy to engage in a professional discussion to establish the patient’s needs prior to completing the Patient File and Open Action Plan. The authorised person will assess what level and kind of support the person requires. Once the required support has been identified it is essential that the patient is shown how to use it and their understanding of the support provided is checked. The Open Action Plan will state whether it is the authorised person (house bound patients) or Community Pharmacy (patient able to access the pharmacy) that have responsibility for showing the patient how to use their support and checking their understanding of its use. The Pharmacy will be required to satisfy the following requirements;  Use various techniques to aid the visually impaired (i.e. Large print, appropriate annotation of boxes)  modify packaging of medication e.g. wing caps, non-child resistant containers, popping medication out of blisters into bottles, halving of tablets and simple annotation of boxes.  ability to supply a multi compartment compliance device where it is deemed necessary and ensure empty containers are returned to monitor patient compliance  able to manage patients repeat prescription  have computer software capable of producing patient medication reminder charts and tick reminder charts for individual patients (templates will be provided by the CCG) i.e. to be able to create, amend and print reminder cha rts from a word document. The pharmacy contractor will ensure that pharmacists and staff involved in the provision of the service are aware of and operate within local protocols. The pharmacist will follow an agreed protocol for monitoring and review as set out in the individual Patient File. The CCG will provide a robust and responsive referral system for complex patient issues that arise with patients already enrolled on the service. The referral criteria and authorised person contact information will be identified for each patient in their Open Action Plan. Pharmacists will share where appropriate releva...

Service Specification. The provisions of Schedule 5 shall apply.

Service Specification. The pharmacy will at the point of handing out a completed prescription to a patient (or their representative where the patient has consented to the representative acting in this capacity) discuss with the patient the contents of the completed prescription and whether each item as dispensed is required by the patient. Where, as a result of the discussion described above, an item that has been ordered on the prescription is identified as not being required by the patient, the pharmacy will, at the discretion of the pharmacist, make an intervention to not dispense the item. When the pharmacist makes such an intervention they will make a record of the intervention on PharmOutcomes that captures the following information:  The name and address of the patient  The name and practice of the prescriber  The date of the intervention  The name, strength (if required), form and quantity of the item that the intervention has been made on  The reason, as reported by the patient, that item was prescribed but is no longer required.  Any action that the pharmacist has taken to prevent that item from being unnecessarily prescribed in the future When the pharmacist makes an intervention as described above, they will notify the patient’s GP that they have made that intervention and the reason why the item was not required. (This will be normally be done automatically by the PharmOutcomes system, but may sometime require the pharmacy to post the notification). When the pharmacist makes an intervention, that in their discretion may be clinically significant to the patients continuing treatment, they will deliver a Medicines Use Review to support the patients safe use of the prescribed medicines. Where a pharmacy makes an intervention they should check the patient history on PharmOutcomes to see if the patient has received a similar intervention in the previous period of treatment for the same item. If there has been a previous intervention the pharmacy should record this in the PharmOutcomes record and if appropriate, deliver a Medicines Use Review to the patient. Where a pharmacy makes an intervention, on an item that is prescribed on a paper prescription form, they shall score through the item so as to make it illegible. Where a pharmacy makes an intervention, on an item that is prescribed through the Electronic Prescription Service, they endorse the item as Not Dispensed (ND) on the Electronic Prescription Service claim. The pharmacy staff will ensure that the service ...

Service Specification. 2.1 The service aims are to: • Work closely within local communities to identify gaps in provision • Assist and provide practical guidance on the successful registration with ofsted and meeting the national standards • Assist and advise on the implementation of quality standards, providing business advise and information relating to HR, H&S, Legal duties, employment, marketing, financial accounting and signposting to other agencies • Give advice and signposting to potential funders to secure grants to enable settings to stay sustainable • Provide training, information and support to settings on new government legislation and standards i.e. Early Years Foundation Stage (following on from Birth To Three Matters Framework) • Deliver the legal requirements of Retained Functions – providing briefing sessions, pre-registration sessions and providing support to new and existing registrations • Ensure all providers are delivering to the Every Child Matters five outcomes framework • Ensure all initiatives are delivered strategically sharing best practice and meeting the childcare sufficiency strategy. Appropriate information is shared related to the development of children centres, extended schools, teenage pregnancy, safeguarding. Etc.

Service Specification. 4.1 The Service will be known as the London Pharmacy Vaccination Service 2016/17. This service will cover the National NHS England Flu service under the advanced services of the contractual framework in the instance the national service is not operational at any time during the period of September 1st 2016 to March 31st 2017. This service also covers the Pharmacy Enhanced Service in London for the additional patient groups for flu and additional immunisations such as Pneumococcal Polysaccharide that fall outside the national advanced service. 4.2 The Service to be provided is as set out in Schedule 1 of the Service Specification.

Service Specification. 4.1 The Service included in this SLA is known as the London influenza Vaccination Service. The local London influenza Vaccination Service can be provided by any pharmacy that holds a private PGD either onsite or offsite, provided NHSE/I have been previously informed. Pharmacists must sign up for provision of these services via declaration on the Sonar platform and keep a hard copy of the SLA & Service Specification(s) on file in the Pharmacy. 4.2 The Services to be provided is as set out in the Service Specification.