General Outreach Requirements. The Contractor shall:
General Outreach Requirements. The Contractor shall: Submit to EOHHS an annual comprehensive Outreach plan on January 1 for the upcoming calendar year including proposed approaches to groups and individuals representing the cultural diversity of the Contractor’s Service Area; Obtain EOHHS approval of the Outreach plan and materials, before conducting any Outreach activities or distributing such materials; Ensure that Outreach materials accurately reflect the Contractor’s Provider Network and services offered and do not include false, misleading, or inaccurate information; Refer Enrollees and Potential Enrollees who inquire about MassHealth eligibility or enrollment to EOHHS; Make available to EOHHS and CMS, upon request, current schedules of all activities initiated or promoted by the Contractor to provide information or to encourage enrollment; and Convene all promotional events at sites within the Contractor’s Service Area that are physically accessible to all Consumers (for example, to those in wheelchairs and those using public transportation). Requirements for Outreach and Enrollee Materials The Contractor must: Submit to EOHHS all forms of all Outreach and Enrollee materials, including non-English Outreach materials along with an English translation, an attestation from a certified translation agency, and a signature of the SCO Director, for review and approval before use or distribution. EOHHS must also approve any changes or updates to Outreach materials before use or distribution. Such materials include, but are not limited to: Outreach and education materials; Orientation materials; Enrollment and disenrollment materials; Benefit coverage information; and Operational letters for enrollment, disenrollment, claims, service denials, Grievances, Appeals, and Provider terminations. Ensure that all information provided to Enrollees and Potential Enrollees (and families when appropriate) is provided in a manner and format that is easily understood. At a minimum, all written materials must: Be written in large print (at least 12 point), including any footnotes and subscript annotations; Include a large print tagline (i.e., no smaller than 18 point font size); Be translated in the Prevalent Languages used in the Service Area. If EOHHS notifies the Contractor that Prevalent Languages shall include additional languages, the Contractor shall submit a work plan to EOHHS within 60 days of the notice and shall comply with the work plan, as approved by EOHHS; Be distributed throughout the ent...
