General Overview. 2.1.1 If DTI requires maintenance for its local service customers, DTI will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI customer and will then obtain the necessary information from DTI to process the trouble report. While DTI representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTI's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTI. If, as a result of DTI-initiated trouble report, trouble is found to be the responsibility of DTI (e.g., non-network cause) GTE will charge DTI for trouble isolation. DTI will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI will be assigned a customer contact center when initial service agreements are made.
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Master Hardware Contract Service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Domain Name Services (DNS); • The general levels of response, availability, and maintenance associated with these services; • The responsibilities of UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes comprehensive legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employments, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services. In Partnership with the Orange County Board of Supervisors, the Orange County Development Board (OCDB) oversees Orange County's workforce development activities and establishes programs in response to the workforce needs of Orange County, including labor market information, employment and training services, and business assistance. Central to the OCDB’s ability to provide services is the Orange County One-Stop Career Centers, a proud partner of America’s Job Center of California (AJCC) network, affiliate centers and young adult employment and training programs located throughout the County. The OCDB designs and implements programs and services for businesses, adult job seekers, dislocated workers and young adults, working in close collaboration with education, business, labor, economic development and other organizations with a stake in preparing the County’s workers to contribute to our growing economy. The One-Stop Center(s) will continue to serve as the service delivery system for programs funded under the WIOA and its partner programs. The Orange County One- Stop System is a collaboration of organizations and agencies that are responsible for the administration of workforce development, educational, social services and other human services programs and funding streams that provide assistance to clients receiving services through the Orange County One-Stop Centers. SUBRECIPIENT shall serve as the Operator of the One-Stop Centers for the Orange County Development Area as outlined within this Attachment. SUBRECIPIENT shall provide a comprehensive menu of programs and services as required by the WIOA. WIOA is not an entitlement program, and selection for participation in this program is based upon an assessment of the client’s needs, interests, abilities, motivation, and prospect for successfully completing the program. In accordance with local policies and procedures, prioritization of services is also taken into consideration....
General Overview. (a) The JSC, as a Mutual JSC Matter, shall establish an overall strategy for supply of Clinical Materials and Products for Development and Commercialization purposes (the “Manufacturing Strategy”), to the extent consistent with Xxxxxxxxx’x and Xxxxx’x obligations and rights under this Agreement. The Manufacturing Strategy shall address manufacturing quality standards and the Parties and/or, as applicable, the Third Party Manufacturer shall enter into a separate Quality Agreement for the Product. Subject to this Article 5.1, Xxxxxxxxx shall be responsible in consultation with Lilly for the supply of, and shall have the right to supply, all clinical and commercial supplies of the Product for use under this Agreement. To the extent and on the timeline contemplated by the Manufacturing Strategy, Xxxxxxxxx shall (i) retain a Third Party Manufacturer for the supply of drug substance, (ii) take all necessary actions, with consultation from Lilly, to establish a drug product site for the clinical and commercial supply of finished Product and (iii) retain a back-up manufacturer, a Third Party Manufacturer, selected in consultation with Lilly, for the clinical and commercial supply of finished Product, such Manufacturer to be approved by Lilly, such approval not to be unreasonably withheld or delayed.
General Overview. 1. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes comprehensive legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employments, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated, and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services.
General Overview. All providers who receive state funds receive a comprehensive monitoring to determine that the provider is meeting mandated requirements. Those contract requirements are outlined in the School Readiness contract. That monitoring is not optional for providers receiving state funds and may be used as part of the QIS Star Rating assessment system if the provider chooses to participate. Full participation in the QIS Look for the Star Program has always been voluntary. Requests by private providers receiving no state funds to be assessed will be considered based on the availability of funds. The Quality Rating assessment for the QIS Look for the Stars program covers the following component areas that measure the quality of the child care program. • Learning Environment (includes scores from ERS, Provisions for Learning and/or CLASS), teacher/child ratios, and Curricula, Screening, Assessment and Inclusion) • Staff Qualifications and Professional Development • Administrative and Business Practices • Family Involvement For those providers who choose to be a part of the QIS, the scores from the assessments, conducted on a rotating cycle, will be used to determine a STAR level based on the collective results of the assessment. The participating providers may also be eligible, dependant on available funding, to receive a variety of support services and benefits outlined in the “benefit to providers” section below, and in the Look for the Stars Provider Handbook. If a provider opts out of the QIS following the assessment, they must sign the Opt Out Statement. A site that opts out is not eligible for the benefits as outlined in this agreement and in the Look for the Stars handbook. If a SR provider opts out of the QIS Quality rating System, a comprehensive monitoring will still be conducted to determine that the provider is meeting mandated requirements to continue to serve school readiness children.
General Overview. The Project is part of a larger project that will be a mix of “purpose-built” multifamily dwelling units in three buildings on the Property: Student Housing; Affordable Housing – Family; and Affordable Housing – Senior. The units within the affordable housing building(s) and the student housing building will be rental units, and each building will be managed by companies specializing in those respective housing types.