General Overview. This is an SLA between the Customer and UNM IT to document the provision of: • The Service Desk; • The general levels of response, availability, and maintenance associated with these services; • The responsibilitiesof UNM IT as a provider of these services; • The responsibilities of the End-Users and Customers receiving these services; • The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: Mobile Device Services; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. 2.1.1 If DTI requires maintenance for its local service customers, DTI will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI customer and will then obtain the necessary information from DTI to process the trouble report. While DTI representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTI's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTI. If, as a result of DTI-initiated trouble report, trouble is found to be the responsibility of DTI (e.g., non-network cause) GTE will charge DTI for trouble isolation. DTI will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI will be assigned a customer contact center when initial service agreements are made.
General Overview. 1. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employment, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated, and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services.
General Overview. A1.1 The Debt Collection Agency Services that can be provided from this Framework Agreement have resulted from a formal tender using, and in compliance with, the ‘Open Procedure’ as defined in the Public Contracts Regulations 2006. (The Regulations)
General Overview. 2.1.1 If NEW PHONE requires maintenance for its local service customers, NEW PHONE will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a NEW PHONE customer and will then obtain the necessary information from NEW PHONE to process the trouble report. While NEW PHONE representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while NEW PHONE representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide NEW PHONE representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. NEW PHONE's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to NEW PHONE. If, as a result of NEW PHONE-initiated trouble report, trouble is found to be the responsibility of NEW PHONE (e.g., non-network cause) GTE will charge NEW PHONE for trouble isolation. NEW PHONE will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. NEW PHONE will be assigned a customer contact center when initial service agreements are made.
General Overview. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes comprehensive legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employments, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services. In Partnership with the Orange County Board of Supervisors, the County of Orange oversees Orange County's workforce development activities and establishes programs in response to the workforce needs of Orange County, including labor market information, employment and training services, and business assistance. Central to the County of Orange’s ability to provide services is the Orange County One-Stop Career Centers, a proud partner of America’s Job Center of California (AJCC) network and young adult employment and training programs located throughout the County. The County of Orange designs and implements programs and services for businesses, adult job seekers, dislocated workers and young adults, working in close collaboration with education, business, labor, economic development and other organizations with a stake in preparing the County’s workers to contribute to our growing economy. The One-Stop Center (South) will continue to serve as the service delivery system for programs funded under the WIOA and its partner programs. The Orange County One-Stop System is a collaboration of organizations and agencies that are responsible for the administration of workforce development, educational, social services and other human services programs and funding streams that provide assistance to clients receiving services through the Orange County One-Stop Centers. SUBRECIPIENT shall serve as the Career Services Provider of the South One-Stop Center for the Orange County Development Area as outlined within this Attachment. SUBRECIPIENT shall provide a comprehensive menu of programs and services as required by the WIOA. SUBRECIPIENT shall serve as the One-Stop Operator for the Orange County Development Area as outlined in Section V. WIOA is not an entitlement program, and selection for participation in this program is based upon an assessment of the client’s needs, interests, abilities, motivation, and prospect for successfully completing ...
General Overview. All providers who receive state funds will receive a comprehensive assessment to be used to determine that a provider is meeting mandated requirements and will also be part of the QIS Star Rating system, if the provider chooses to fully participate. The assessment will cover the following component areas that measure the quality of the child care program. The assessment is mandated and is not optional for providers receiving state funds. Private providers receiving no state funds may request to be assessed. Learning Environment (includes ERS scores, teacher/child ratios, and use of Curricula, Screening and Assessment) Staff Qualifications and Professional Development Administrative and Business Practices Family Involvement For those providers who choose to be a part of the Look for the Stars quality improvement program, the assessment will be used to determine a 1, 2, 3, 4, or 5 STAR level based on the collective results of the assessment. The participating providers will also be eligible to receive a variety of support services and benefits outlined in the “benefit to providers” section below, and in the Look for the Stars Provider Handbook. If a provider Opts out of the QIS, they must sign the Opt out statement. A site that opts out is not eligible for the benefits as outlined in this agreement and in the Look for the Stars handbook.
General Overview. This Service Level Agreement (SLA) defines the services and service levels between the service provider, Pace ITS Help Desk Services, and the customers of that service (current Pace Faculty, Staff, and Students). The goal is to ensure the delivery of high quality customer service and technical support for the university.
General Overview. 2.1.1 If EZ-TEL requires maintenance for its local service customers, EZ-TEL will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a EZ- TEL customer and will then obtain the necessary information from EZ-TEL to process the trouble report. While EZ-TEL representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while EZ-TEL representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide EZ-TEL representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. EZ-TEL's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to EZ-TEL. If, as a result of EZ-TEL-initiated trouble report, trouble is found to be the responsibility of EZ-TEL (e.g., non-network cause) GTE will charge EZ- TEL for trouble isolation. EZ-TEL will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. EZ-TEL will be assigned a customer contact center when initial service agreements are made.
