Trouble Reporting. In order to facilitate trouble reporting and to coordinate the repair of interconnection facilities, trunks, and other manners of interconnection provided by the Parties under this Agreement, each Party has established a single point of contact available 24 hours per day, seven days per week, at telephone numbers to be provided by the Parties. Each Party shall call the other at these respective telephone numbers to report trouble with connection facilities, trunks, and other manners of interconnection, to inquire as to the status of trouble ticket numbers in progress, and to escalate trouble resolution. Before either Party reports a trouble condition, it must first use its reasonable efforts to isolate the trouble to the other Party's facilities, service, and connection. Each Party will advise the other of any critical nature of the inoperative facilities, service, and connection and any need for expedited clearance of trouble. In cases where a Party has indicated the essential or critical need for restoration of the facilities, services or connections, the other Party shall use reasonable efforts to expedite the clearance of trouble.
Trouble Reporting. 12.3.14.1 CLEC may submit trouble reports through the Electronic Bonding or GUI interfaces provided by CenturyLink. Trouble tickets created electronically in CEMR may be viewed at any time after creation.
Trouble Reporting. Subscribers of each Party shall be instructed to report all cases of trouble to that Party. Each Party shall handle trouble reporting and advise the other Party , after thorough investigation, in accordance with the procedures established in Attachment III. Each Party shall be provided with a telephone number to which it can call twenty-four (24) hours a day, seven (7) days a week in order to report and receive resolution of trouble reports.
Trouble Reporting. 15.10.1 In order to facilitate trouble reporting and to coordinate the repair of Interconnection Facilities, trunks, and other interconnection arrangements provided by the Parties under this Agreement, each Party has established contact(s) available 24 hours per day, seven days per week, at telephone numbers to be provided by the Parties. Each Party shall call the other at these respective telephone numbers to report trouble with connection facilities, trunks, and other interconnection arrangements, to inquire as to the status of trouble ticket numbers in progress, and to escalate trouble resolution. 24-Hour Network Management Contact: For CITIZENS: Contact Number: (000) 000-0000 For ALLTEL: Contact Number (000) 000-0000
Trouble Reporting. 15.1 In order to facilitate trouble reporting and to coordinate the repair of Interconnection Facilities, trunks, and other interconnection arrangements provided by the Parties under this Agreement, each Party has established contact(s) available 24 hours per day, seven days per week, at telephone numbers to be provided by the Parties. Each Party shall call the other at these respective telephone numbers to report trouble with connection facilities, trunks, and other interconnection arrangements, to inquire as to the status of trouble ticket numbers in progress, and to escalate trouble resolution.
Trouble Reporting. When reporting a fault to the Genuity GNOC, Xxxx Atlantic shall supply as much diagnostic information as it reasonably has available. Genuity will initiate fault reporting directly when it is reasonably able to do so. Genuity shall utilize industry-standard fault detection tools. When a fault is detected, such fault will be logged by Genuity GNOC staff. Genuity shall also utilize industry standard fault management tools, and will notify Xxxx Atlantic from time to time of any modification to the tools it is deploying. The Genuity GNOC shall be responsible for resolving the fault, and shall maintain auditable records of all such resolutions. At all stages during the fault resolution process, the Genuity GNOC shall remain the single point of contact for Xxxx Atlantic. The Genuity GNOC will provide regular status updates, according to accepted industry standards, as a reported fault progresses toward resolution. Genuity shall categorize all faults in accordance with the severity levels indicated in the Severity Level Matrix below. Upon identifying a fault or a non-conforming condition, the Genuity GNOC will categorize the incident according to its agreed severity in accordance with the Severity Level Matrix. Where appropriate, Xxxx Atlantic will consult with the Genuity GNOC as to the potential business impact and may verbally or electronically require a modification to the severity level accordingly. Fault tickets shall only be closed by Genuity when Xxxx Atlantic has confirmed trouble resolution. Fault summaries and Fault status will be provided to Xxxx Atlantic on a daily, weekly and monthly basis by the Genuity GNOC. Severity Level Matrix The severity matrix below indicates the level of urgency for an event: -------------------------------------------------------------------------------------------------------------------- Level Classified Nature Interval -------------------------------------------------------------------------------------------------------------------- 0 Emergency The problem is having a major adverse effect on Telephone call Xxxx Atlantic or Xxxx Atlantic End User(s)' notification within 15 business, preventing users from accessing the minutes of the time the network or their target application. ticket is opened; status will be available every 15 minutes via an ongoing conference call hosted by Genuity until the trouble is resolved; Genuity GNOC will notify Xxxx Atlantic within 15 minutes after the ticket is closed. ---------------------...
Trouble Reporting. The Parties will cooperatively plan and implement coordinated repair procedures for the CMRS Interconnection Trunks and Facilities to ensure trouble reports are resolved in a timely and appropriate manner.
Trouble Reporting. Provider shall maintain a twenty-four (24) hour a day, seven (7) day a week point-of-contact for MCI to report Services troubles. Provider shall furnish MCI with periodically updated lists for Network management.
Trouble Reporting. 15.10.1 In order to facilitate trouble reporting and to coordinate the repair of Interconnection Facilities, trunks, and other interconnection arrangements provided by the Parties under this Agreement, each Party has established contact(s) available 24 hours per day, seven days per week, at telephone numbers to be provided by the Parties. Each Party shall call the other at these respective telephone numbers to report trouble with connection facilities, trunks, and other interconnection arrangements, to inquire as to the status of trouble ticket numbers in progress, and to escalate trouble resolution. 24 Hour Network Management Contact: For LAVALLE: Contact Number: (000) 000-0000 For USCC: Contact Number: (000) 000-0000
Trouble Reporting. Each party will directly notify the other party of system performance issues. Each party agrees to respond with commercially reasonable efforts upon notification of problems affecting this service. Notification shall be sent in accordance with the procedures to be established by the Operations Council.
