Common use of General Overview Clause in Contracts

General Overview. 2.1.1 If DTI requires maintenance for its local service customers, DTI will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI customer and will then obtain the necessary information from DTI to process the trouble report. While DTI representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTI's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTI. If, as a result of DTI-initiated trouble report, trouble is found to be the responsibility of DTI (e.g., non-network cause) GTE will charge DTI for trouble isolation. DTI will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI JTC requires maintenance for its local service customers, DTI JTC will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI a JTC customer and will then obtain the necessary information from DTI JTC to process the trouble report. While DTI JTC representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI JTC representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI JTC representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTIJTC's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTIJTC. If, as a result of DTIJTC-initiated trouble report, trouble is found to be the responsibility of DTI JTC (e.g., non-network cause) GTE will charge DTI JTC for trouble isolation. DTI JTC will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI JTC will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI dPi requires maintenance for its local service customers, DTI dPi will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI a dPi customer and will then obtain the necessary information from DTI dPi to process the trouble report. While DTI dPi representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI dPi representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI dPi representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTIdPi's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTIdPi. If, as a result of DTIdPi-initiated trouble report, trouble is found to be the responsibility of DTI dPi (e.g., non-network cause) GTE will charge DTI dPi for trouble isolation. DTI dPi will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI dPi will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI Prepaid requires maintenance for its local service customers, DTI Prepaid will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI a Prepaid customer and will then obtain the necessary information from DTI Prepaid to process the trouble report. While DTI Prepaid representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI Prepaid representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI Prepaid representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTIPrepaid's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTIPrepaid. If, as a result of DTIPrepaid-initiated trouble report, trouble is found to be the responsibility of DTI Prepaid (e.g., non-network cause) GTE will charge DTI Prepaid for trouble isolation. DTI Prepaid will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI Prepaid will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI PCS requires maintenance for its local service customers, DTI PCS will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is DTI a PCS customer and will then obtain the necessary information from DTI PCS to process the trouble report. While DTI PCS representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI PCS representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI PCS representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTIPCS's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTIPCS. If, as a result of DTIPCS-initiated trouble report, trouble is found to be the responsibility of DTI PCS (e.g., non-network cause) GTE will charge DTI PCS for trouble isolation. DTI PCS will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI PCS will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI SETI requires maintenance for its local service customers, DTI SETI will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-end user is DTI a SETI customer and will then obtain the necessary information from DTI SETI to process the trouble report. While DTI SETI representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI SETI representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI SETI representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTISETI's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTISETI. If, as a result of DTISETI-initiated trouble report, trouble is found to be the responsibility of DTI SETI (e.g., non-non- network cause) GTE will charge DTI SETI for trouble isolation. DTI SETI will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI SETI will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI requires maintenance for its local service customers, DTI will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a DTI customer and will then obtain the necessary information from DTI to process the trouble report. While DTI representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTI's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTI. If, as a result of DTI-initiated trouble report, trouble is found to be the responsibility of DTI (e.g., non-network cause) GTE will charge DTI for trouble isolation. DTI will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If DTI QTC requires maintenance for its local service customers, DTI QTC will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-end user is DTI a QTC customer and will then obtain the necessary information from DTI QTC to process the trouble report. While DTI QTC representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while DTI QTC representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide DTI QTC representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. DTIQTC's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to DTIQTC. If, as a result of DTIQTC-initiated trouble report, trouble is found to be the responsibility of DTI QTC (e.g., non-network cause) GTE will charge DTI QTC for trouble isolation. DTI QTC will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. DTI QTC will be assigned a customer contact center when initial service agreements are made.