Trouble Ticket definition

Trouble Ticket means a trouble ticket generated through the Astound CNOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the Astound CNOC and open a Trouble Ticket regarding the problem.
View Source
Trouble Ticket means issuing a ticket with a unique identification number confirming the customer complaint logging in with Service Provider in relation to a Service Outage faced by the Customer.
View Source
Trouble Ticket means the official method used by the Customer to advise Liquid Telecom of a potential Service Outage;
View Source

Examples of Trouble Ticket in a sentence

  • Once Verizon confirms that the RTD Service Level Standard is not being met, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to repair the Service to meet the RTD Service Level Standard and close the applicable Trouble Ticket, and in such an event, Customer will not be eligible for a credit.

  • RTD is determined by measuring transit delay in milliseconds across the Verizon Core Network and averaging the results over a thirty (30) day period from when the Trouble Ticket was opened.

  • Customer’s measurement of RTD prior to opening a Trouble Ticket may be considered by Verizon in determining the need to repair the Service.

  • If, after thirty (30) calendar days of opening the Trouble Ticket, the DDR Service Level Standard issue is not corrected, but has been agreed to as a Service Issue, Customer may qualify for credits.

  • Customer’s measure of Frame Jitter prior to opening a Trouble Ticket may be used by Verizon as a benchmark for the repair actions.


More Definitions of Trouble Ticket

Trouble Ticket means the issue of a ticket bearing an identification number confirming logging in of the Customer complaint to Gazebo in relation to Service Unavailability upon the Customer reporting a fault by a method set out herein.
View Source
Trouble Ticket means the ticket raised by the Customer in accordance to any service interruption or unavailability of the subscribed services.
View Source
Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. Trouble Tickets may be generated by WAVE pursuant to its internal network monitoring process, or by Customer’s reporting of a problem to the WAVE NOC. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem; Trouble Tickets generated internally by WAVE will not provide a basis for Customer credits or Chronic Outage remedies.
View Source
Trouble Ticket means a trouble ticket generated through the GRANDE CSC upon notification of a Service-related problem. Trouble Tickets may be generated by GRANDE pursuant to its internal network monitoring process, or by Customer’s reporting of a problem to the GRANDE CSC. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the GRANDE CSC and open a Trouble Ticket regarding the problem; Trouble Tickets generated internally by GRANDE will not provide a basis for Customer credits or Chronic Outage remedies.
View Source
Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem.
View Source
Trouble Ticket means the ticket raised by the Service Desk on receipt of
View Source
Trouble Ticket means the method specified by supplier to be used by the customer for advising supplier of a perceived SLA non-compliance
View Source