Examples of Trouble Ticket in a sentence
For purpose of the Availability SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends.
The Contractor shall include a sample report in accordance with SOW Business Requirements Section G.10.5, SLA Reports for the following: SLA Service Performance Report (SOW Business Requirements Section G10.5.1), SLA Provisioning Report (SOW Business Requirements Section G.10.5.2), SLA Catastrophic Outage Reports (SOW Business Requirements Section G.10.5.3), and Trouble Ticket and Provisioning/SLA Credit Report (SOW Business Requirements Section G.10.5.4).
Trouble Ticket Stop Clock ConditionsOnly the following conditions shall be allowed to stop the duration of the Service Level Agreements.
LightEdge Technical Support will investigate the reported outage and assign a Trouble Ticket number.
A Verifiable Trouble Ticket must accompany Customer’s request for any SLA credit regarding the Service purchased by Customer.