Trouble Ticket definition

Trouble Ticket means a trouble ticket generated through the Astound CNOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the Astound CNOC and open a Trouble Ticket regarding the problem.
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Trouble Ticket means issuing a ticket with a unique identification number confirming the customer complaint logging in with Service Provider in relation to a Service Outage faced by the Customer.
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Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem.
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Examples of Trouble Ticket in a sentence

  • For purpose of the Availability SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends.

  • The Contractor shall include a sample report in accordance with SOW Business Requirements Section G.10.5, SLA Reports for the following: SLA Service Performance Report (SOW Business Requirements Section G10.5.1), SLA Provisioning Report (SOW Business Requirements Section G.10.5.2), SLA Catastrophic Outage Reports (SOW Business Requirements Section G.10.5.3), and Trouble Ticket and Provisioning/SLA Credit Report (SOW Business Requirements Section G.10.5.4).

  • Trouble Ticket Stop Clock Conditions‌Only the following conditions shall be allowed to stop the duration of the Service Level Agreements.

  • LightEdge Technical Support will investigate the reported outage and assign a Trouble Ticket number.

  • A Verifiable Trouble Ticket must accompany Customer’s request for any SLA credit regarding the Service purchased by Customer.


More Definitions of Trouble Ticket

Trouble Ticket means the official method used by the Customer to advise Liquid Telecom of a potential Service Outage;
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Trouble Ticket means logging in of the Customer complaint in relation to Service disruption. The reporting of the complaint shall be made to the Customer care of (vendor’s name). The details of Customer care facilities shall be intimated from time to time by the (vendor’s name) account manager.
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Trouble Ticket means the method specified by supplier to be used by the customer for advising supplier of a perceived SLA non-compliance
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Trouble Ticket means the ticket raised by the Customer in accordance to any service interruption or unavailability of the subscribed services.
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Trouble Ticket means the record of a call or calls from Telecom advising GTE of a service problem or interruption and a record of all GTE activities relating to that problem or interruption.
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Trouble Ticket means the issue of a ticket bearing an identification number confirming logging in of the Customer complaint to Gazebo in relation to Service Unavailability upon the Customer reporting a fault by a method set out herein.
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Trouble Ticket means the unique reference number given to the Customer each time the Customer contacts the Connect Applications Helpdesk for any fault or incident update or if appropriate, to inform the Supplier of restoration of the Service.
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