Common use of General Overview Clause in Contracts

General Overview. 2.1.1 If Buy-Tel requires maintenance for its local service customers, Buy-Tel will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a Buy-Tel customer and will then obtain the necessary information from Buy-Tel to process the trouble report. While Buy-Tel representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while Buy-Tel representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide Buy-Tel representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. Buy-Tel's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to Buy-Tel. If, as a result of Buy-Tel-initiated trouble report, trouble is found to be the responsibility of Buy-Tel (e.g., non-network cause) GTE will charge Buy-Tel for trouble isolation. Buy-Tel will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. Buy-Tel will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If Buy-Tel Tallgrass requires maintenance for its local service customers, Buy-Tel Tallgrass will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a Buy-Tel Tallgrass customer and will then obtain the necessary information from Buy-Tel Tallgrass to process the trouble report. While Buy-Tel Tallgrass representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while Buy-Tel Tallgrass representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide Buy-Tel Tallgrass representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. Buy-TelTallgrass's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to Buy-TelTallgrass. If, as a result of Buy-TelTallgrass-initiated trouble report, trouble is found to be the responsibility of Buy-Tel Tallgrass (e.g., non-network cause) GTE will charge Buy-Tel Tallgrass for trouble isolation. Buy-Tel Tallgrass will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. Buy-Tel Tallgrass will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If Buy-Tel TELECONEX requires maintenance for its local service customers, Buy-Tel TELECONEX will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a Buy-Tel TELECONEX customer and will then obtain the necessary information from Buy-Tel TELECONEX to process the trouble report. While Buy-Tel TELECONEX representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while Buy-Tel TELECONEX representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide Buy-Tel TELECONEX representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. Buy-TelTELECONEX's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to Buy-TelTELECONEX. If, as a result of Buy-TelTELECONEX-initiated trouble report, trouble is found to be the responsibility of Buy-Tel TELECONEX (e.g., non-network cause) GTE will charge Buy-Tel TELECONEX for trouble isolation. Buy-Tel TELECONEX will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. Buy-Tel TELECONEX will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If Buy-Tel PHNLK requires maintenance for its local service customers, Buy-Tel PHNLK will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a Buy-Tel PHNLK customer and will then obtain the necessary information from Buy-Tel PHNLK to process the trouble report. While Buy-Tel the PHNLK representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while Buy-Tel PHNLK representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide Buy-Tel PHNLK representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. Buy-TelPHNLK's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to Buy-TelPHNLK. If, as a result of Buy-Tela PHNLK-initiated trouble report, trouble is found to be the responsibility of Buy-Tel PHNLK (e.g., non-network cause) GTE will charge Buy-Tel the PHNLK for trouble isolation. Buy-Tel PHNLK will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. Buy-Tel PHNLK will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If BuyMax-Tel requires maintenance for its local service customers, BuyMax-Tel will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a BuyMax-Tel customer and will then obtain the necessary information from BuyMax-Tel to process the trouble report. While BuyMax-Tel representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while BuyMax-Tel representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide BuyMax-Tel representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. BuyMax-Tel's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to BuyMax-Tel. If, as a result of BuyMax-Tel-initiated trouble report, trouble is found to be the responsibility of BuyMax-Tel (e.g., non-network cause) GTE will charge BuyMax-Tel for trouble isolation. BuyMax-Tel will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. BuyMax-Tel will be assigned a customer contact center when initial service agreements are made.

General Overview. 2.1.1 If BuyEZ-Tel TEL requires maintenance for its local service customers, BuyEZ-Tel TEL will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a Buy-Tel EZ- TEL customer and will then obtain the necessary information from BuyEZ-Tel TEL to process the trouble report. While BuyEZ-Tel TEL representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while BuyEZ-Tel TEL representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide BuyEZ-Tel TEL representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. BuyEZ-TelTEL's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to BuyEZ-TelTEL. If, as a result of BuyEZ-TelTEL-initiated trouble report, trouble is found to be the responsibility of BuyEZ-Tel TEL (e.g., non-network cause) GTE will charge Buy-Tel EZ- TEL for trouble isolation. BuyEZ-Tel TEL will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. BuyEZ-Tel TEL will be assigned a customer contact center when initial service agreements are made.