Terms of Support. Maintenance is limited to versions of the Software that are supported by Quintus and to problems that are reproducible in that version of the Software, running unaltered on the Designated Computers. Quintus shall provide technical support for the current version of the Software. Additionally, Quintus will support the previous sequential release of the Software for a period of twelve (12) months following the release of a subsequent version. Corrections to certain problems may only be available through a future version of the Software or through a documentation update. Maintenance services will not be provided if the: - Software is not used in accordance with the software license agreement under which the Software was supplied to Lucent; - Software has been altered or modified by Lucent, its Customer or a third party; - Lucent makes significant changes to the hardware and/or software in their operating environments that are not supported by the Software. SOFTWARE UPDATE SERVICE There will be no additional charge for providing new/current releases to customers with a current Maintenance Contract. Customers under Maintenance shall receive all generally released enhancements to the Software and all documentation updates as well as new versions of the Software ("Updates") as they are made commercially available. This does not include significant changes in functionality and new releases of the Quintus Software. It will be Lucent's responsibility to provide their customers with the software updates. If Lucent requests Quintus support with the installation of new/current releases, then Quintus will provide support and charge Lucent at the time and expense (T&E) rates in effect at the time Quintus provides the service. YEAR 2000 COMPLIANCE Subject to any hardware limitations with respect to time and date stamps, Quintus certifies that CustomerQ version 3.3 and higher, HelpQ versions 3.3 and higher,
Terms of Support. During the term of your active support agreement, nShift will provide the following services based on commercially reasonable endeavours: • Expert guidance on technical aspects of nShift solutions. • Troubleshooting of incidents related to system performance and function in customer test and production environment and nShift Cloud environments. • Problem triage, communication and closure related to issues raised by customers that are accepted as defects by nShift’s product organisation. • Troubleshooting connectivity with 3rd party carrier systems to the best of our ability • Communication and update on issues within the standard support process, but not related to product enhancements. • Telephone support access as needed to help resolve issues in the most efficient manner. Where needed specific appointments will be made to engage in online web conferencing sessions using Zoom or Microsoft Teams.
Terms of Support. 6.1. Capitax PRO undertakes to provide support to the Customer by providing general assistance in matters of use of the Platform, if such have arisen for the Customer. In case of questions, the Customer has the right to submit a support request to the customer support center at xxxx.xxxxxxxxxxxx.xxx or by sending an e-mail to the e-mail address xxxxxxx@xxxxxxxxxxxx.xxx. Employees of the Capitax PRO support team provide answers to Customer support requests by reviewing them on working days in the period from 10 a.m. to 17 p.m. (Latvia time, GMT+3).
Terms of Support. Oracle Worldwide Customer Support's technical assistance is limited to licenses, products, and platforms that are fully supported and to problems which are demonstrable in the current release of the licensed program, running unaltered on the proper hardware configuration. Current release information is posted on-line. Technical Support for older versions of Oracle products or for non-Oracle products is subject to additional fees. These Technical Support policies are Oracle's current policies and are subject to change at Oracle's discretion.
Terms of Support. A) Hours of Availability Access to all web-based support features (online documentation and source code, online help forums) are generally available 24 hours per day, 7 days a week, 365 days a year barring unforeseen interruptions in Internet service or planned exceptions by Extensible. Notwithstanding anything to the contrary in this Agreement, Extensible does not guarantee such availability. All metered support services are also generally available 24 x 7 x 365, although the response to each request for metered support may not happen immediately, and will be governed by the response time terms outlined in section 3b. Any planned exceptions to the availability of support services will be communicated on the Extensible website as far in advance as possible.
Terms of Support. 2a. Hours of Availability Access to all web-based support features (online documentation, FAQ, ticket systems and help forums) are generally available 24 hours per day, 7 days a week, 365 days a year barring unforeseen interruptions in Internet service or planned exceptions by Webyog .Notwithstanding anything to the contrary in this Agreement, such availability is not guaranteed by Webyog . Any planned exceptions to the availability of support services will be communicated on the Visifire website as far in advance as possible. 2b. Response Time The response time listed in the support plan is the elapsed time between the receipt of a support request via ticket system and the time when Webyog begins the support service, including a verbal or written confirmation to the Customer thereof. The actual time required to fully resolve the support request, if such full resolution occurs, may be longer than the maximum response time listed. 2c. Webyog 's Responsibilities Webyog will use commercially reasonable efforts to assist Customer to resolve problems in its use of the Software as described in Section 1. Webyog makes no guarantee that it can, or will, solve any problems with respect to the Software presented by Customer, and further disclaims any warranties above and beyond any limited warranties that may have been expressly made by Webyog in the Software License Agreement. Webyog will offer Services for the then-current version of the Software. Under no support plans will generic Silverlight or WPF issues be addressed. 2d. Customer's Responsibilities Customer is responsible for all hardware, operating systems, network setup, network maintenance and setup and use of any file access control systems required in the support of the Software. Customer may be required to grant Webyog certain limited access rights to Customer's proprietary computer systems in order that Webyog may render support Services. Customer is responsible for ensuring that its personnel have sufficient training to attain and maintain competence in the operation of the Software. If Webyog determines, in its sole discretion, in responding to a Customer request for support, that the solution is provided in available media (including, but not limited to, the documentation, FAQ, tutorials and examples, websites or support forums), Webyog may direct Customer's personnel to the appropriate media for the solution to the problem. 2e. TERM AND TERMINATION Webyog 's provision of the Services to Customer wi...
Terms of Support. LiveCSP shall continue to provide certain electronic commerce support services to PMIC/LiveWarehouse under the URL "livewarehouse.com." The support plan provided hereunder shall be fox x xxxxxx xx xxx years or 480 hours of support services, whichever occurs first. 480 hours is the maximum amount of hours of commitment under this Agreement. Commencing on the Effective Date, LiveCSP shall provide to PMIC/LiveWarehouse electronic commerce support services in the amount of 20 hours per month. The number of hours of support services provided by LiveCSP shall be deducted each month from the total number of unused hours; however, in no event shall the number of hours deducted each month be less than 20 hours, even if PMIC/Warehouse does not use 20 hours of support services in a given month. Upon the delivery of 480 hours or 24 consecutive months of support services, whichever occurs first, LiveCSP's support service shall terminate.
Terms of Support. Customer shall operate the Licensed Software according to the detailed instructions given in the manuals of the package or as contained in any communication given in writing by NEWGEN at the time of signing the XXXX or at the time of delivery of the Software. NEWGEN will provide online support for all the trouble shootings registered. The Technical Support covers only the support provided for the Software products and does not include any hardware trouble shooting provided either by Newgen or by any third party. NEWGEN at the time of delivery of the Software has taken all the necessary precautions to make the Software product free of defects. However, Newgen does not assure that the Software product will be bug free, but any bugs identified during the support period will be attended to and resolved. The Software Support shall include the following services: NEWGEN shall provide the software Support services from its development center in India. In case if any bug is encountered, the same shall be fixed at NEWGEN’s central development center and post fixing the bug, the software shall be provided to CUSTOMER on suitable media. The Support services however do not include faults caused by accident, natural disaster, fire, and electrical fluctuations at Customer premises. Access to central Helpdesk will be provided via a portal or email for registering bugs and queries.
Terms of Support. 7.1 The SkillsPass support team will respond to questions regarding viewing issues and technical problems. The Company is however not responsible for s upporting the accuracy of the Content itself, other than to remove Content in accordance with this Agreement.
Terms of Support
