Support Features Sample Clauses

Support Features. Sun will provide Support within the Field of Use specified above as follows:
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Support Features. Access to Technology Compatibility Kit (TCK): Customer will have on-line access to the TCK for each Supported Product or Technology in binary and source form, the TCK User Guide, Error Corrections to the same; frequently asked questions (FAQs) and TCK informational updates. The TCK for each Supported Product or Technology shall be made available to Customer at the same time that Sun, in its sole discretion, makes it available to commercial licensees of that Supported Product or Technology.
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Support Features. Access to TCK: Customer will have on-line access to the TCK for each Supported Product or Technology in binary and source form, the TCK User Guide, Error Corrections to the same; frequently asked questions (FAQs) and TCK informational updates. The TCK for each Supported Product or Technology shall be made available to Customer at the same time that Sun, in its sole discretion, makes it available to commercial licensees of that Supported Product or Technology. *Test Harness Set-Up Support: Customer will submit Incidents and receive Support related to the TCK test harness set-up via an email alias that Sun will provide Customer. *Technical TCK Assistance and Support: Access to an e-mail alias through which Customer can receive up to five (5) staff hours per week of technical assistance related to setting up, running and interpreting the tests in the TCK, and Error or Incident tracking. Customer cannot carry forward, transfer or obtain a refund for unused support hours. In the event Sun requires third-party TCK certification and/or validation, this Program Module will exclude Incidents related to TCK certification and/ or validation issues. *Compatibility Logo: Provided that Customer is in compliance with the applicable Sun trademark license and upon receipt of Customer’s, or a third party’s (if required by Sun) certification that the compatibility requirements in the User’s Guide and the applicable Technology License have been met, Sun personnel will assist Customer in obtaining the appropriate compatibility and other logos for each of the Supported Products and Technologies that have fulfilled such compatibility requirements. *Response Time: Sun will use reasonable commercial efforts to acknowledge receipt of service requests within three (3) business days. Acknowledgments are measured from the time Customer first contacts Sun with a service request to the time Sun makes its response. * Customer Product Lines: Support in connection with Customer Product Line(s) includes any new versions, updates or upgrades to the same created by Customer during the term of this Program Module. * Customer Contacts: One. * Unique User ID: Sun will provide each Customer Contact with an unique user ID and password which cannot be transferred to other Customer employees, contractors or agents.
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Support Features. Attachment C of the Agreement is superseded by the then-current description of MySQL OEM Support features, available at xxxx://xxx.xxxxx.xxx/about/legal/mysqloemsupport.pdf as of the Amendment 2 Effective Date. In Section 5.1 of Attachment A of the Agreement, the phrase “the terms and conditions of Attachment C hereof” is replaced with the phrase “Licensor’s then-current OEM Support features”. The parties agree to extend Extended Support for MySQL version 4.1 from December 31, 2009 until December 31, 2010. The parties further agree to add Vintage Support (“Vintage Support”) for MySQL version 4.1 from January 1, 2011 to June 30, 2012, consisting of the following: (a) 24x7 assistance from technical support engineers, (b) access to knowledge bases, (c) access to pre-existing fixes for Licensee’s, where pre-existing means Software updates created prior to start of Vintage Phase, (d) assistance in upgrading to newer MySQL versions from “Vintage” versions, and (e) up to 20 hours Level 3 support provided by engineering through support engineers under (a) to assist in Licensee’s troubleshooting and fixing the Supported code. In the event Licensee starts using MySQL version 5.1 or a more recent release, Licensor shall provide Vintage Support on that release through June 30, 2014. Except as set forth hereunder, Support is subject to the then-current offering and policies, including Licensor’s lifecycle policy (xxxx://xxx.xxxxx.xxx/about/legal/lifecycle/), and Vintage Support will not cover Bug Fixes, which would be charged on a per fix NRE time basis.
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Support Features. Access to Java
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Support Features. Access to TCK: Customer will have on-line access to the TCK for each Supported Product or Technology in binary and source form, the TCK User Guide, Error Corrections to the same; frequently asked questions (FAQs) and TCK informational updates. The TCK for each Supported Product or Technology shall be made available to Customer at the same time that Sun, in its sole discretion, makes it available to commercial licensees of that Supported Product or Technology. *Test Harness Set-Up Support: Customer will submit Incidents and receive Support related to the TCK test harness set-up via an email alias that Sun will provide Customer. *Technical TCK Assistance and Support: Access to an e-mail alias through which Customer can receive technical assistance related to setting up, running and interpreting the tests in the TCK, and Error or Incident tracking. Support under this Program Module will not exceed 5 staff hours per week. Customer cannot carry forward, transfer or obtain a refund for unused support hours. Hours of Support Coverage (Monday through Friday, excluding Sun holidays): Europe, Middle East and Africa – 8:30AM to 4:30PM United Kingdom time zone Americas – 8:00AM to 5:00 PM Pacific time zone Asia/Pacific – 8:00AM to 5:00PM local time for Singapore. In the event Sun requires third-party TCK certification and/or validation, this Program Module will exclude Incidents related to TCK certification and/or validation issues. *Compatibility Logo: Provided that Customer is in compliance with the applicable Sun trademark license and upon receipt of Customer’s, or a third-party’s (if required by Sun) certification that the compatibility requirements in the User’s Guide and the applicable Technology License have been met, Sun personnel will assist Customer in obtaining the appropriate compatibility and other logos for each of the Supported Products and Technologies that have fulfilled such compatibility requirements. *Response Time: Sun will use reasonable commercial efforts to acknowledge receipt of service requests within three (3) business days. Acknowledgements are measured from the time Customer first contacts Sun with a service request to the time Sun makes its response. *Customer Product Lines: Support in connection with Customer Product Line(s) includes any new versions, updates or upgrades to the same created by Customer during the term of this Program Module. *Customer Contacts: Up to two (2) Customer Contacts. *Unique User ID: Sun will provide each Custo...
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Related to Support Features

  • Unbundled Port Features 4.2.10.1 Charges for Unbundled Port are as set forth in Exhibit A, and as specified in such exhibit, may or may not include individual features.

  • Support Fees The payment as provided on the applicable Order or on AvePoint’s invoice to Customer is payable prior to the commencement of any services hereunder. In the event of on-site services requested by Customer, Customer agrees to reimburse AvePoint for any and all pre-approved or reasonable and necessary direct expenses incurred by AvePoint for purposes of performing such on-site services (including travel and living expenses). Where an annual payment for multi-year Support Terms has been agreed between the Parties, AvePoint, within its reasonable discretion, shall invoice the Customer approximately forty-five (45) days prior to the beginning of each annual period. Due dates and late payment consequences shall apply as set forth in Sections 3.1 and 3.2 of the Agreement.

  • Additional Features Additional Features are invoiced at the start of the first Contract Year following the Contract Year in which such Additional Features are activated.

  • Customization ICP shall customize all ICP Programming and the ICP Internet Site for AOL Members as follows:

  • Software Updates XXXXX agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by XXXXX governance. This timeline will be communicated by NWRDC to the Districts. School District Workstations Configuration requirements for devices and their software that school district personnel use to access WSIPC’s software modules can be found on our website: xxxxx://xxx.xxxxx.xxx/technology‐team/. State Reports XXXXX will provide, at no additional fee, all data reports required by the state that impact 50% or more of the school districts in the state. WSIPC and NWRDC will work with state agencies to gather requirements on the required data. WSIPC will inform NWRDC staff of any mandated changes to state reports and NWRDC will communicate the information to the District. Appendix B NWRDC FTE Fees Fiscal Only NWRDC Software Support Services XXXXX Software Licensing Total FTE Fee $13.63 $20.34 $33.97 $15.56 $13.08 $28.64 $24.52 $20.34 $44.86 Student Only Full Service

  • Unbundled Network Elements 35.4.1. The charges that CLEC shall pay to Sprint for Unbundled Network Elements are set forth in Table One of this Agreement. 35.5. Collocation

  • Functionality Customer is entitled to additional functionality previously purchased or bundled with the software if available in the version or update released on or after the start date of the Agreement. Customer acknowledges that certain functionality in current and previous software versions may not be available in future upgrades. Added functionality may require additional paid services (clinical and technical) to configure and support.

  • Enhancements No Enhancement shall be provided in respect of any Series of Notes, nor will any Enhancement Provider have any rights hereunder, as third-party beneficiary or otherwise, unless the Servicer has provided its prior written consent to such Enhancement, such consent not to be unreasonably withheld.

  • Server Software Subject to the terms and conditions of this XXXX, Vocera grants you the non-exclusive right to (i) install and run (“Use”) the Server Software on computer systems (each, a “Server Computer”) located at End User’s Facilities in the geographic territory designated above (“Territory”); (ii) to Use the Client Software in conjunction with Authorized Client Devices and such Server Computers; and (iii) for pilot licenses for certain Software provided on a trial basis, use such Software for the limited term specified by Vocera in writing. You may Use the standard Server Software on one primary Server Computer (or a primary cluster of computers suitably configured for productive use of the Server Software). You may install backup copies of the Server Software on backup Server Computers to provide redundancy in the event of failure of the primary Server Computer(s) but, unless you have acquired additional licenses or a failover license from Vocera, you may not run such backup or additional copies concurrently with the primary copies. Vocera grants you the right to use the applicable License Key issued by Vocera only to enable Use of the Server Software in conjunction with the licensed Server Computers. Server Software may be licensed for a Subscription Term as specified in the Quote.

  • Embedded Software To the extent any goods contain Embedded Software (defined below) that is not Buyer’s Property, no title to such Embedded Software shall pass to Buyer, and Supplier shall grant Buyer, its customers and all other users a non-exclusive worldwide, irrevocable, perpetual, royalty-free right to use, load, install, execute, demonstrate, market, test, resell, sublicense and distribute such Embedded Software as an integral part of such goods or for servicing the goods (the “Buyer-Required License”). If such Embedded Software or any part thereof is owned by a third party, prior to delivery, Supplier shall obtain the Buyer-Required License from such third-party owner. “Embedded Software” means software necessary for operation of goods and embedded in and delivered as an integral part of goods.

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