Support Access Clause Samples

Support Access. Customer may access the password-protected portion of Oxford’s website containing frequently-asked questions, support forums, Epi2me Agent Documentation and MinKNOW Documentation. 4.1. 支持访问。客户可访问 Oxford 网站有密码保护的部分，其中含有常见问题、支持论坛、Epi2me Agent 文档和 MinKNOW 文档。

Support Access. 8.2.1 Technical support may be obtained by Customer’s nominated contact person. Customer must designate one employee to serve as their primary contact person, they may nominate an alternate contact person. Customer may change their contact person so long as they provide notice to SyncEzy of such change.

Support Access. Customer shall have direct access via telephone to Noname Security’s support center during Support Hours.

Support Access. (a) Citigroup will cause each Citigroup Distributor which is a party to a Selling Agreement from time to time to provide ▇▇▇▇ ▇▇▇▇▇ and any of its Affiliates with Access to Citigroup Distributors in connection with the distribution of the Covered Products covered thereby. For purposes of this Agreement, “Access to Citigroup Distributors” means that the personnel of ▇▇▇▇ ▇▇▇▇▇ and its Affiliates will be provided at least the same degree of access to and contact and interaction with the Sales Force of the applicable Citigroup Distributor as provided to CAM by the Sales Force of the applicable Citigroup Distributor prior to the date of this Agreement, subject to compliance with the Applicable Standards and Practices of Citigroup and the Citigroup Distributors, including, but not limited to, contact directly, by telephone, through written materials, electronic mail or otherwise for purposes of providing or obtaining information, resources, communications, training and education, including, with respect to Covered Products, information regarding sales of Covered Products, market trends and analysis, product development and similar matters relating to the sale of the Covered Products; provided, that such contact shall, to the extent appropriate, be coordinated with the applicable Citigroup Distributor.

Support Access. Subject to the provisions of ARTICLE VII following the Closing, Purchaser and its Affiliates, on the one hand, and Seller and the Divesting Entities, on the other hand, shall use reasonable efforts to cooperate with each other in conducting the services under the Transition Services Agreement, recalls and/or in the defense or settlement of any Liabilities or lawsuits involving the Purchased Assets or the Products, in each case for which the other Party has responsibility under this Agreement or the Transition Services Agreement, by providing the other Party and such other Party’s legal counsel reasonable access to employees, records, documents, data, equipment, facilities, products, parts, prototypes and other information relating primarily to the Purchased Assets or the Products, as such other Party may reasonably request, to the extent maintained or under the possession or control of the requested Party; provided, however, that such access shall not unreasonably interfere with the business of Purchaser or Seller, or any of their respective Affiliates; provided, further, that either Party may restrict the foregoing access to the extent that (a) such restriction is required by applicable Law, (b) such access or provision of information would reasonably be expected to result in a violation of confidentiality obligations to a third party or (c) disclosure of any such information would result in the loss or waiver of the attorney-client privilege, except that Purchaser may have reasonable access to the records described in Section 2.03(f)(ii) if (i) the records can be redacted to the reasonable satisfaction of Seller to avoid a loss or waiver of any privilege belonging to Seller; or (ii) if the records cannot be redacted to the reasonable satisfaction of Seller to avoid a loss or waiver of privilege, Purchaser enters into a joint defense agreement with respect to such records in a form reasonably acceptable to Seller and Purchaser for the purpose of maintaining any privilege or protection that may apply to the records. Each Party shall reimburse the other Party for reasonable out-of-pocket expenses paid by such Party to third parties in performing its obligations under this Section 6.15.

Support Access. If Nevro allows Provider employees to access through an application support interface, that interface, at a minimum must (a) uniquely identify the Provider employee who used it, (b) record all interactions in a log that is available to Provider upon request, and (c) have its access list audited each quarter

Support Access. CAI will provide telephone and/or on-site software support on a business day basis for licensed CAI programs. Business day is defined as 8:00 AM through 5:00 PM in the location in which a CAI office is operated and maintained, excluding holidays and weekends. In addition, CAI will provide an 800 help desk support line generally available seven (7) days a week, twenty-four (24) hours a day. CAI will make every reasonable effort to provide Customer with timely and acceptable support in the use, functions, procedures and maintenance of the licensed software modules through the use of: • Help Desk Telephone support. (Toll free 800 number access to CAI headquarters) • Computer-to-computer or network-to-network secure communications (VPN). • On-site service at Customer’s computer site. • On-line meetings, documentation and Issue tracking.

Support Access. Support is available 24 hours a day, 7 days a week, 365 days per year and may be accessed through the Success Center, or at the telephone number listed below. Technical support and consultation for Supported Services is only provided in the English language unless otherwise provided in an Order. Subscriber acknowledges that from time-to-time Trintech may need to transfer Subscriber Data within Subscriber’s secure network in order to provide Support. Success Center: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/ EMEA Number: +▇▇ (▇) ▇▇▇▇ ▇▇▇▇▇▇ 2.4 Support Contact Structure. 2.4.1 Level 0 - Subscriber • Subscriber must designate 2-5 individuals (“Designated Users”) who can contact Trintech for Support. These Designated 2.4.2 Level 1 – Trintech 2.4.3 Level 2 – Trintech

Support Access a) We shall maintain a technical support telephone number in Redwood City, California, US, which will be staffed by knowledgeable employees capable of providing technical assistance regarding the Software Product, its functionality, operations, and supporting documentation. Such telephone assistance will be available to you Monday-Friday, 7:30 am to 8:00 pm EST except holidays. b) We will also offer 24 hour / 7 day Web-based customer support. You will be provided with customer logins to our support knowledgebase and may submit inquiries and search for answers to FAQs at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/support_login.htm. You will be notified via email or telephone as support tickets move through the process to resolution. c) Telephone calls may be logged in our Web-based customer support system, depending upon the content of the call and whether or not an immediate resolution is provided. d) Your personnel may be permitted to view all support tickets from all of your employees or just to view tickets submitted by them individually. Your customers are not provided with support logins, nor should they seek direct support from us.