Support Plan. Inriver will provide support for the Service in accordance with the Inriver Support Plan on xxx.xxxxxxx.xxx/xxx/xxxxxxxxxxx.
Support Plan. Unit members involuntarily transferred to teach in a credential area they have not taught in the past five (5) years, or who are being moved more than two (2) grade levels, shall be entitled to request a support plan in accordance with Section 8.17.2.
Support Plan. 2.1 The Column Continuous Support Plan ensures that customers receive prompt and effective resolution of problems or questions that prevent them from making effective use of their Software. Customer Support requests submitted pursuant to the Column Continuous Support plan and on the Quote will be subject to Column’s Criteria for Escalation on Appendix A, and the response times below. Column Continuous Support Plan. Column Continuous Support Plan provides the most comprehensive support option 24 hours a day, 7 days a week (including published holidays) for Critical production issues only. Column will respond within 1-hour on all issues submitted by Customer.
Support Plan. BetterUp will provide all necessary resources to support troubleshooting and implementation of the BetterUp Platform. When Company or a User reports to BetterUp an Error with the BetterUp Platform, BetterUp will assign the Error a priority level and provide the Company or User an Initial Response and Resolution as set forth in the table below. Priority Level Initial Response Time Resolution Time Priority 1 Business Critical Within 2 hours 72 hours Priority 2 Degraded Services Within 4 hours 72 hours Priority 3 General Issues Within 12 hours - Priority 4 Low Priority Within 24 hours - Priority 1 - Business Critical: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in non-production environments.
Support Plan. The Contractor shall develop a Support Plan which details the organization and activities necessary to provide support for Chipset.
Support Plan. For FLVS Hosted Courseware Packages, as described in Section 2 of the Supplement, access to FLVS’s Support Plan is included in the price of the Licensed Product. For Client Hosted Courses, as described in Section 3 of the Supplement, FLVS offerstwo kinds of product models with regard to support: those models for which support is included with the annual licensing fee and those models that require a support plan at an additional cost. The Order Documentation will include specific information on the license model and whether support is included with the license fee or is available at an additional cost. The Support Plan may be renewed annually at FLVS’s then- current rates for as long as FLVS continues to offer the plan. Plan prices and terms may vary depending on the Customer/Licensee’s chosen deployment method. Support Plan includes call center support and Updates, as described below. The plan is also subject to the exclusions and Customer/Licensee responsibilities described below.
Support Plan. For an additional cost, Customer may elect to choose a support plan as described on the PubNub Pricing Page. Please contact xxxxxxx@xxxxxx.xxx to add a Support Plan to your PubNub Service Selection.
Support Plan. Software Support is included with the Subscription at the Support Plan level indicated in the Purchasing Instrument.
Support Plan. 9.1 The provider is expected to develop a person centred support/care plan that forms the basis of their support to the individual and describes how the agreed outcomes are to be delivered. This will be written in consultation with the individual, family members, advocates and brokers.
Support Plan. 2.1. NSB offers Support Services under Gold or Platinum Plan (each a "Plan"), and Customer may choose to receive Support Services under any such Plan, subject to its payment of the applicable Support Services Fee (defined below). As of the Effective Date, Customer is electing to obtain Support Services under the one of the agreed Plans.
